I am deeply grateful to Tapestry Assisted Living in Springboro Ohio for their compassionate care…read moreand dedication. From the time we first arrived and were met by Frannita Porter, who went out of her way to help and welcome my son, to the present, we have found Tapestry to be a place that works hard to individualize resident's care. Everyone, from the receptionist, Lori, to the individual food service people, gave him special attention and help. My son is not a typical resident. He is younger and has unique needs, and they have gone above and beyond to support him as best as they can. The nurses and nurses' aides are sympathetic and caring, and the Clinical Services team has been wonderfully accommodating. They truly work hard to meet his medical requirements, and even small touches--like the on-site salon for haircuts and shaves--make a difference. The clinical director Angela's forward-thinking approach made it possible for my son to start using a cutting-edge insulin pump, even arranging special training for the staff to ensure its success. It is extremely challenging to be disabled at such a young age, and I want to acknowledge the entire team for your efforts to help my son in navigating these challenges. We truly appreciate your kindness, flexibility, and commitment.

My mother stayed there for two weeks after surgery on her hip. They treated her so poorly. They…read morerarely checked on her, leaving her lying in the bed with a mess or cold because she could not cover up. They would often not even bring her fresh water. When I called with concerns they denied any wrong doing and treated her even worse after. When I would go to visit it was dirty with used napkins and food on the floor around the table hours after a meal. They sat around as if there was nothing to do. I purposely made marks with a washable marker on areas of the bathroom that I could tell had not been cleaned even after I said something. The marks were still there when I took her out of that place. It was not cleaned in two weeks of her stay. One of the aids had a dog there after telling me she was dog sitting. Allowing the dog to wonder into everyone's rooms. There were stains all over the carpets which looked to be urine. Not sure if from the dog or the residence. Either way that place was just disgusting They would get nasty when she didn't want to eat what they provided as it was often soggy and cold. She would push her button many times with no one coming to check on her. Turns out my mother was full of cancer and died a short time after coming home. This makes me even more angry at the treatment she received. All I saw was laziness and filth. When I told them I was picking my mother up they told me that her insurance would pay for more days. Oh I'm sure they would after THEIR assessment. Lol. I would never recommend this facility in Springboro. It was just horrific. When we left not one person even acknowledged are leaving. No goodbye no hope you get better. They were in my opinion angry about my complaints. Also, never allow a loved one in any facility of any kind without a camera. It is the only assurance of protecting your loved one. Again, would never recommend this location to anyone. Not even to watch my dogs.

From the owner: For over a century, Otterbein, a senior housing provider, has been dedicated to creating a…read morerespectful and community-oriented environment. Originally established as a home for orphans and the elderly in 1912, Otterbein shifted its focus to elder care in the 1960s. By adapting to the changing needs of seniors, Otterbein became a pioneer in modern senior living solutions. They developed some of the country's first Continuing Care Retirement Communities (CCRCs), offering independent living residences, care communities, nursing homes, and small house neighborhoods. In 2012, Otterbein celebrated its 100th anniversary, looking forward to a bright future of enhancing older individuals' well-being and quality of life.

Amazing- Very caring team. Dementia care is not easy and they do a great job. The caregiving team…read morereally focused on my moms needs.

From the owner: Personalized in home care for your families piece of mind. Calm care at home!…read more (937)714-9070

The staff was helpful to my mom and family! Jody is one of the best nurses and she always got my…read moremom to take a shower! If my dad wasn't so far from your place, she would still be there.

If you have a loved one suffering from dementia you should really look into this place. They…read morespecialize solely on memory care and focus on the residents, and how to engage and interact with them in a way that many other places do not. One of if not the best memory care in the south Dayton area.

They provided my mother with the best care possible. She was treated with kindness and respect by…read moreevery staff member, and it was clear that her well-being was their top priority. The therapy team worked wonders--helping her regain her strength and return home in no time. I'm incredibly grateful for everything they've done for her.

This place is TERRIBLE! I don't even know where to begin. They are not a 5 star please do not…read morebelieve that. My grandfather was there for 6 months and it was the most horrific experience My family has ever been through. They are EXTREMELY short staffed. They had 2 aides to 30+ plus residents many times, they use agency staff which are always different aides and nurses , and they have no clue what's going on. We had to BEG for my grandpa to get showered. I called the D.O.N on a weekly basis to ask when he would get his shower and nothing ever changed. My mother started giving him his bathes along with all his personal care. My family was with him 12 hours a day and he still did not receive proper care . He would be left in soiled diapers, we would put on call light and would wait 20+ min and finally just did it ourselves. This place is terrible. My grandpa fell one night they never called us we arrived at 6 am and he was sitting in the hall naked bleeding profusely like it was no big deal. He needed stitches and had pneumonia when he arrived at hospital . Residents are neglected here. If you plan on putting your loved one here and you can't monitor their care 24/7 then don't expect a long term stay. There was one nurse Angie 2 aides one very short hair and the other black hair with tattoos that my papa loved and one dietary aide we really loved so much, the rest of the staff is horrible. My grandfather past away in the middle of the night a couple weeks ago which has been traumatizing for our family. We saw him at 7 pm and at 3 am they called and said he passed away. Only explanation we got was he had been throwing up, again no phone call to report the illness. The only thing we have come to terms of is that they must of had him laying flat on his back and he aspirated when vomiting. Since he passed we did not receive one phone call from anyone there not the administrator, D.O.N, no one to say sorry for your loss or check on us, goes to show these people are there for money. They could care less about the residents .. there were so many errors. We caught a nurse red handed giving him whole pills when there was an order for crushed only, she admitted to have been doing it for days and he had pneumonia that week he had the fall which could have easily been from aspirating the pills .. Same nurse was back in his room next day with an attitude . My mother then would not allow agency in his room at all due to all the errors. Please just do you research . Yes the building is clean and remodeled but everything else is terrible. I know things can sometimes be unbearable or hard to keep sick loved ones at home, trust me This was the hardest decision our family ever had to make and my mother stayed with him 8 hours every single day he was there, but please research thoroughly before making your choice if you have to go this route and check on your loved ones

I cannot say enough great things about this wonderful community! During this Covid thing, our…read morefamily had an emergency where mom had to have a life or death surgery and that left my poor dad alone with his battle of dementia. We looked at several communities at a quick pace and found this remarkable community. They made everything very easy from the virtual tour, quick move in procedure and very honest with all the questions that we had! Heather the Executive Director is spot on and Carrie listened to all our concerns and addressed our stresses to put us at ease! Dad is doing so well and mom is getting the rest that she needs, so this is a perfect fit for us! Dad really loves the food and all the activities~ he can't wait to go fishing when they are allowed to do so. We visit regularly via FaceTime, it brings me to tears to see him so happy! God bless the loving staff and for making a difference in our lives.

Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.