I am deeply grateful to Tapestry Assisted Living in Springboro Ohio for their compassionate care…read moreand dedication. From the time we first arrived and were met by Frannita Porter, who went out of her way to help and welcome my son, to the present, we have found Tapestry to be a place that works hard to individualize resident's care. Everyone, from the receptionist, Lori, to the individual food service people, gave him special attention and help. My son is not a typical resident. He is younger and has unique needs, and they have gone above and beyond to support him as best as they can. The nurses and nurses' aides are sympathetic and caring, and the Clinical Services team has been wonderfully accommodating. They truly work hard to meet his medical requirements, and even small touches--like the on-site salon for haircuts and shaves--make a difference. The clinical director Angela's forward-thinking approach made it possible for my son to start using a cutting-edge insulin pump, even arranging special training for the staff to ensure its success. It is extremely challenging to be disabled at such a young age, and I want to acknowledge the entire team for your efforts to help my son in navigating these challenges. We truly appreciate your kindness, flexibility, and commitment.

Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.

I cannot say enough great things about this wonderful community! During this Covid thing, our…read morefamily had an emergency where mom had to have a life or death surgery and that left my poor dad alone with his battle of dementia. We looked at several communities at a quick pace and found this remarkable community. They made everything very easy from the virtual tour, quick move in procedure and very honest with all the questions that we had! Heather the Executive Director is spot on and Carrie listened to all our concerns and addressed our stresses to put us at ease! Dad is doing so well and mom is getting the rest that she needs, so this is a perfect fit for us! Dad really loves the food and all the activities~ he can't wait to go fishing when they are allowed to do so. We visit regularly via FaceTime, it brings me to tears to see him so happy! God bless the loving staff and for making a difference in our lives.

St Leonard CHI Living Community, there are not enough words to describe how happy we are with this…read morecommunity! We placed my mother, who has dementia, in traditional assisted living in April, 2020, during Covid. Before welcoming her with open arms, they had her room all set up with her personal belongings so she would feel at home when she arrived. Our deep gratitude goes to Nikki Vawter for this. She is an absolute Angel! The nursing and caregiver staff are absolutely amazing, warm and giving! During Covid she was kept safe and continually tested. Also during Covid, Nikki was able to FaceTime with mom's children as we were not able to visit at the time. Mom is so happy and content. She is a life long faithful Catholic and a social butterfly! She is able to go to the beautiful church any time she wants, as well as socialize with the other residents. And she loves the numerous activities! We very highly recommend this facility for any senior needs, from independent living to nursing home care!

I've visited St. Leonard multiple times over the last 5+ years. The campus is beautiful and the…read moreresidents and staff always approached to welcome me. In striking up conversations with them, I heard plenty of unsolicited positives--lots of on-site activities and off-campus trips for residents, a beautiful wellness center with a pool, restaurant-quality food, well-maintained grounds and flowers, good employee benefits and great co-workers, and very helpful staff that put residents' care first. If I were looking for independent or assisted living, I'd sell my home move there in a heartbeat! Kudos to St. Leonard's entire team for making everyone feel so welcomed.

Would not recommend. My mom was there over two weeks and barely received any PT services. Meds were…read morenot given on time. There were a few good and caring staff but overall would not recommend. More of a nursing home mentality than a rehab facility. Room was very hot.

I couldn't be happier with the staff and facilities at Hillspring. I had all the help I could ask…read morefor in getting my brother transferred from a facility in Texas to Hilllspring. Believe me, it was a daunting task. He's been in Hillspring a month now. Once he arrived in the late afternoon, the evening nurse was already familiar with his needs. All the staff I've interacted with are friendly and helpful. 12 years ago my mother was a resident here. Back then I had to process all the Medicaid paperwork in Lebanon. Now the Medicaid staff are embedded in the nursing home and you only have to provide the necessary paperwork to them. That is very convenient and a big stress reducer! They keep the place very clean and tidy. I love that there is no carpet in the room, that's just so much more sanitary. There are plenty of activities available.

My mother stayed there for two weeks after surgery on her hip. They treated her so poorly. They…read morerarely checked on her, leaving her lying in the bed with a mess or cold because she could not cover up. They would often not even bring her fresh water. When I called with concerns they denied any wrong doing and treated her even worse after. When I would go to visit it was dirty with used napkins and food on the floor around the table hours after a meal. They sat around as if there was nothing to do. I purposely made marks with a washable marker on areas of the bathroom that I could tell had not been cleaned even after I said something. The marks were still there when I took her out of that place. It was not cleaned in two weeks of her stay. One of the aids had a dog there after telling me she was dog sitting. Allowing the dog to wonder into everyone's rooms. There were stains all over the carpets which looked to be urine. Not sure if from the dog or the residence. Either way that place was just disgusting They would get nasty when she didn't want to eat what they provided as it was often soggy and cold. She would push her button many times with no one coming to check on her. Turns out my mother was full of cancer and died a short time after coming home. This makes me even more angry at the treatment she received. All I saw was laziness and filth. When I told them I was picking my mother up they told me that her insurance would pay for more days. Oh I'm sure they would after THEIR assessment. Lol. I would never recommend this facility in Springboro. It was just horrific. When we left not one person even acknowledged are leaving. No goodbye no hope you get better. They were in my opinion angry about my complaints. Also, never allow a loved one in any facility of any kind without a camera. It is the only assurance of protecting your loved one. Again, would never recommend this location to anyone. Not even to watch my dogs.

From the owner: For over a century, Otterbein, a senior housing provider, has been dedicated to creating a…read morerespectful and community-oriented environment. Originally established as a home for orphans and the elderly in 1912, Otterbein shifted its focus to elder care in the 1960s. By adapting to the changing needs of seniors, Otterbein became a pioneer in modern senior living solutions. They developed some of the country's first Continuing Care Retirement Communities (CCRCs), offering independent living residences, care communities, nursing homes, and small house neighborhoods. In 2012, Otterbein celebrated its 100th anniversary, looking forward to a bright future of enhancing older individuals' well-being and quality of life.

If we could have a do-over... We would have contacted Care Patrol, a free matchmaker service that…read morehelps you find a good long term care placement for your loved one. Instead, in crisis, we took a friend's advice and went to Elmcroft. Buyer Beware! If they ask you to write a "deposit" $2,000 check which they say they will never cash, well, actually, they will cash it. It is an entrance *fee.* And, if they say they'll change your loved one's bedding nightly if needed, prepare to be the person changing that bedding and doing that laundry yourself, despite paying close to $5,000 per month. Every day, my honey slept in a foul smelling bed unless I got there and checked his bedding. They had promised from the beginning that no matter how frequently he had incontinence, they would check his bedding and would make sure he didn't sleep in a bad-smelling bed. With his brain injuries, the ammonia smell of urine set him off and made him have mania. And then they treated him like he was a Bad Boy. They wore down his self esteem by not letting him participate in activities because of his incontinence. They were not equipped to deal with his problems and made me feel nobody else would want him either. They could have referred me to Care Patrol or to another facility, but instead kept telling me what a 'favor' they were doing me by 'letting' him continue to live at Elmcroft, since *nobody* else would take him. At mealtime, Elmcroft likes to "park" the elderly crowd at tables, then leave them there until they get around to delivering the food. Every day, my honey waited 20-30 minutes to be fed. After sleeping in a putrid bed and waiting for long periods to be fed (while sitting with residents who were not very interactive), it got so - at each meal - he would have a fit. He was a Bad Bad Boy. (He said the Emperor had no clothes!) (But they did not tell me he was having fits 3x per day until they had decided to boot him out. Talk about poor communication. They sometimes said, "It (his outbursts) happens 'all the time,' " but then did not mention it the next day or for another week, so I thought it got better and worse and better - and did not know there was a persistent, ongoing problem to solve, nor did I know they were not working to solve the problem. They kept doing the same thing - bad sheets, long waits for food, etc. - and expected him to change???) Do they treat their workers poorly? Why do they have such high turnover? And why were workers standing around in the hallways chatting, again and again, while I was laundering my honey's bedding? Care Patrol (which cost us nothing) - specifically Deana Barone - helped us find Symphony, five minutes away, a much newer facility which costs somewhat more but looks like a much improved situation for us. More attentive care. More accommodations. (Care Patrol's Deana Barone may be reached at 1-513-515-7315. No contract. No fee.) Elmcroft broke our hearts. It felt like home, except for the part about my honey feeling like he was a Bad Boy so much of the time. :-(