So very very disappointed. We've searched for months to find our son a therapist that didn't have a…read morewaiting list over a year. As soon as we were in the waiting room she was rushing us to fill out the 4 sheets of paper work. We were on time for our appointment. When we got into her office I sensed her annoyance with us. My son was trying to help me with some of her questions. She yelled at him. Spoke to him like he was garbage. Did I mention we were their because my son has an emotional disorder. At this point I had to ask her what was causing her annoyance. She explained rudely that she has a lot of info and not enough time. I told her she was terribly unprofessional and rude and we were never going to be able to establish a relationship with her and we left. Unfortunately I don't have the time to go into exact details of how this all went down but it was much worse then It sounds because I would have delt with a bitchy person but she was a monster. Don't waist your time with this place. This Dr does not deserve to treat your child. I had to explain to my son that he was going to have to deal with people like her in life and not to ever let anyone to treat you like that.

If I could give a minus 5 review i would. They aren't helpful in resolving any issues mental health…read morewise OR billing wise. The worst provider I have ever experienced. They utilize an answering service and screen calls. They refuse to follow up from a service that I had in January 2018. Strongly recommend choosing someone else.

I really don't recommend this place. after trying to reschedule an appointment i was told by the…read morereceptionist that she'd call me back because their "system is being slow" she never called back. a day later I called the office again and she then told me she can't make appointments for medication at this time, no explanation whatsoever. So I told her I don't want to be a patient anymore in that case.. I was extremely hurt by this and my partner found it sketchy so he called the office... come to find out, they basically decided to fire me as a patient without notifying me, and didn't want to schedule any further appointments for me because I cancelled my last one. so by their poor judgment they thought that meant I wasn't serious about treatment. Essentially giving up on me.

Terrible organization. Very unprofessional. I was looking for a psychiatrist for my child and they…read moregave me 1/2 hour's worth of "pre-screening" and release forms, plus asked a lot of questions, all of which I did ... they said they'd get back to me in a few days. When they didn't get back to me after 10 days, I called them and left a message. Nothing. Emailed: nothing. Called and emailed again the following week: nothing. Just awful.

Highly recommend this sober home ... Excellent at what they do ... very comfortable environment…read more... it's a large home ... everyone in the home is very respectful to each other ... chores are shared ....

Being a professional in the addiction field I have worked with Keystone house on multiple occasions…read moreand it has been a pleasure. Be weary of a lot of other sober houses in the area that use the term "sober living" as a ploy to get tenants more then anything else. My experiences with Keystone house have been the exact opposite of these other sober house Keystone is a nourishing environment geared towards recovery with with a sober culture that is very adaptable and welcoming to new comers. The owner Jennifer B. is very passionate about recovery herself and does a great job at looking at a person's lifestyle holistically in order to better suit their needs related to building long lasting sustainable recovery. Also the people Jennifer hires to work at the house are in long term recovery themselves and act not only as house managers/care coordinators, but also sober companions which plays an integral role in the culture of the house. I would highly recommend Keystone house for anyone interested in taking the first steps to attaining sustainable long term sobriety.

I have been going to Creative Counseling for several years and I find I really enjoy the time I…read morehave with Frank. He is understanding and empathethic and he has "been through it" so he knows what he's talking about. I always come away from our weekly sessions feeling better and thinking clearer. Frank is very easy to talk to and makes me feel very comfortable. I would recommend him to anyone. Thank you Frank.

Frank is the best therapist I have ever been to probably because it feels more like I am conversing…read morewith a great friend. I feel safe and well-taken care of when I am with Frank. Our meetings are never awkward nor forced. Sometimes when I don't feel like I have anything to say, he could say one word and it opens me up. Other times I could be so frazzled when I get there and he helps me to put it all together again. I would give Frank 50 stars if I could. I am blessed to have him in my life.

I was a patient of one of the doctors at Laurel Health for a while. My therapist, Dr. Summerville…read morewas very unhelpful. Half the time he spent talking about himself and his life. I stayed because I didn't have the insurance to change doctors. He was not helpful in giving me any direction. He just sat there and looked at me. I looked forward with dread to my appointments with him. I have seen many therapists in my time and he was clearly the worst of the worst. Don't waste your time with this one.

I started with AFCC about 5 years ago after my husband passed away. My therapist Herb was very…read moreunderstanding, compassionate and really has helped me over the past 5 years. I struggled with not only my husband's passing but with how my life has changed and my relationships with my husband's family. I can't thank Herb enough for always being available and scheduling is always easy. I highly recommend AFCC to anyone who us in need of counseling. Many many thanks Herb Donna Bouteiller

I have have been a client for over a decade. Any issues I've ever had we're were taken care of…read morepromptly without issue and the staff is absolutely wonderful. 10/10 would recommend.

I went through the program. This was my first treatment so not a lot to be compared to. Had some…read moreissues with it but overall it was a really positive experience. Pros: Majority of staff is in recovery The phase model works really well 12 step oriented (i.e. AA is still a huge part of my life post-graduating) Most residential/living situations are really nice New haven is a nice little city to get sober in, and Turnbridge encourages clients to become a part of the community. I met some great people Learned how to have fun in recovery (lots of activities to take advantage of) Cons: Very expensive, for-profit organization (naturally raises some questions and skepticism among clients and new haven recovery community) Majority of staff is in recovery (in general, alcoholics and addicts are not the most organized and punctual of people) Lack of communication Clinical services are hit or miss (I had a few bad experiences, though there are also some amazing clinicians working there) As a 26 year old who has lived independently, I was there for recovery, not to learn how to be an adult. There are aspects of the program that felt a little juvenile and unnecessary to me, especially in phase II. If parents are paying (95% of the time this is the case), it often feels like case managers treat the parents as the clients and take away the client's autonomy... often hear things like "my parents have drank the turnbridge kool-aid and I'm stuck here" The biggest problem I had: I got some serious pushback when my family and I felt it was time for me to discharge. Possibly some ethical boundaries were crossed but ended up working out in the end and I graduated at 7.5 months with Turnbridge's support and blessing. I am very grateful to have had the opportunity to go through Turnbridge, and I can tell they did their best to meet me where I was at and be flexible with what my family and I were looking for. If you are ready to get sober, can afford it, and have the flexibility to take a year out of your life, this is a good place.

I spent approximately 19 months at Turnbridge from September 2021 through May 2023. My family paid…read morea substantial amount of money because we believed I would receive safe, professional, trauma-informed treatment. My lived experience was profoundly different. I personally witnessed staff replay CCTV footage of serious client-on-client violence for groups of clients while laughing and mocking the person being attacked. After I was assaulted with a heavy wooden chair at 90 Ford Street, I remember staff later replaying the footage and mocking me for flinching. I also disclosed a sexual-boundary incident involving another client to people in the Turnbridge environment while a staff member was present. I do not recall receiving a formal interview, separation plan, or meaningful protection afterward, and the harassment continued. During an asthma attack, I asked a staff member for my prescribed inhaler and was initially refused because he claimed I was "faking it" and "getting high" from albuterol. My PlayStation 4 also disappeared from a Turnbridge residence, and I do not remember any meaningful investigation, report, recovery effort, or reimbursement process. My intake experience also raised serious concerns. During the drive to Turnbridge, I openly told friends that I believed I was entering a 28-day program. I remember signing contracts at 189 Orange Street before being told by the staff member who transported me that Turnbridge was actually a year-long program. These were not isolated personality conflicts. They raised recurring questions about supervision, medical access, sexual-safety complaints, informed consent, missing property, incident documentation, staff conduct, and how criticism was handled. I have since compiled a detailed evidence memo that distinguishes firsthand experiences from secondhand allegations and identifies records that should exist. Connecticut DPH has opened an investigation into care and services provided by Turnbridge. That investigation is ongoing and is not a final finding. Parents should ask for written answers about incident reports, CCTV access, medical protocols, client grievances, sexual-safety procedures, staff vetting, property-loss policies, expected program length, and what happens when a client says they feel unsafe or wants to leave. Recovery is necessary. Humiliation, indifference, and preventable risk are not treatment.

Kind, "regular" non judgmental. Very caring. Has done this work for over 30 years. Very warm and…read morewelcoming. Highly recommend for substance abuse or alcoholism treatment. Just a kind guy.

I am incredibly grateful for the support I received over more than two years of working with Tom…read more He was always on time, consistently present, and deeply supportive through some of the hardest moments of my life. His guidance helped me regain balance, clarity, and confidence, and truly set me back on the right path. Beyond his skill and professionalism, he is a genuinely kind and compassionate person who creates a safe and trusting space. I couldn't recommend him more highly.