Groomer Alexa, very please with her service. She did a great job grooming my Poodle Ringo…read more We are so please with her doing the style in how I wanted it. Will be bringing Ringo back to her for grooming. I recommend her with a rating of 5. Very nice and listens to how you like your fur baby styled. City VET has been the best with my baby Ringo.

We had just arrived in San Antonio when we lost or beloved 12 yr old Frenchie Millie. I called…read moreCityVet @ 7am unsure what to do. The staff was wonderful they took over everything with the utmost respect and dignity for our girl. I would recommend them for any other pet needs we have now and in the future. Dana W

Everyone was so nice and kind. Saying goodbye to my friend was not easy but the staff was so sweet…read moreand kind and made it as peaceful as possible. This day has been dreaded since it became inevitable, but the people there took such care of me and Rascal. Was truly appreciated and would recommend them to anyone! Thank you all for making this as easy as possible even though I dont know how that is.

I had a new patient appointment for my cat today. He hates the carrier and riding in the car so…read moretaking him to the vet is very traumatic, so it has been a while since he's seen one. However, he's gained weight and is breathing 'different' so I wanted to get him checked out. I arrived 15 min early as instructed, and they put me in a room (that smelled awful) 5 min before my appt time. After we had been in the room 25 minutes, the front desk staff came in to say that the doctor who I was supposed to see had been called in to help close an emergency surgery and I should leave my cat because it would be at least 45 minutes. Not going to happen when I have never even met a tech! I understand emergencies but either the doctor was in surgery when I arrived (which I should have been told) or after she'd already kept me waiting 20 min past my appt time she was called in. Either way, the lack of communication was so unprofessional. I'd heard good things about this clinic, but I have to disagree.

Very kind, caring and understanding. She made a difficult time painless and showed much compassion.read more

Dr. May definitely made the most difficult decision of my life a bit easier as my 13 year old Akita…read morewas relieved of his suffering. No one ever thinks they will come to the moment they have to say goodbye to a beloved pet. Dr. May was so sweet and helped me through this very sad moment.

Updating my last review. Dr. Youssef gave me a call and was extremely apologetic about how things…read morewere handled with my last visit and made things right! He is an amazing business owner and veterinarian and I would recommend him to anybody looking for care for their animals. Although I was very disappointed with the last few visits I have been at his clinic, that is not the way things are normally handled and I appreciate him giving me a call and speaking to me personally. 5 stars for Dr. Youssef and his professionalism! No wonder he was able to expand his business and open a kennel service across the street!

UPDATE: I received a message very quickly from Dr. Mina Youssef regarding my issue and he ensured…read morethat I would get a call next business day. I got the call from Dr. Pittman and they were both professional and apologetic for the delay. I did receive the notes as requested and results we were waiting on. I brought my dog in since our regular vet was closed on weekends. It cost $250 to explore the wound. Once Dr. Pittman "explored" the wound and remove out two small "masses" she didn't know what it was or wasn't confident about next steps. We came back 3 days later for wound check and we noticed my dog had something similar on another paw and she removed that as well but this time sent it for testing. Also my pet insurance has requested visit notes and records to process my claim and I have even tried calling to have them send the notes needed and they still have not sent anything. When I called the receptionist states she has submitted the request and once notes are ready they will send it. Why does visit notes take over a week to do and send? Overall, I think this place makes it very inconvenient for owners as they are not responsive with requests.

They are always super helpful and quick. They are also pretty affordable, and do not try to scam…read moreyou into unnecessary appointments. In fact, one time the vet scheduled me for a tech appointment and told me "make sure you let them know it's a tech, so you will not be charged". Very thoughtful.

We had a great experience here. I called on a Thursday and was able to secure an appointment for…read morethe very next day to have them take a look at my dog's ear. Check in was smooth and I was seen on time. The technician was super friendly and Dr. Radicke was very informative. I felt like my dog was in really good hands. My dog's deep ear infection is on the up and up just a few days later thanks to the drops he prescribed. It brings me so much joy to know she's not uncomfortable and itchy anymore. I was worried that this visit would be expensive, but I really and truly feel like the pricing was very reasonable and true to what was done. My dog received an exam, ear cytology, medication to treat the infection and an anal gland expression -- all for around $200. If you've shopped other clinics, you know this is extremely competitive and honest pricing. It was so encouraging to be able to afford high quality care. They knocked it out of the park! We will definitely be back for wellness / annuals.

I took my dog Coco to Blue Cross Pet Clinic for the first time today, and I couldn't be more…read moregrateful for the care we received. From the moment we walked in, the entire staff was incredibly kind, patient, and compassionate during such a stressful time. Dr. Plouffe and Phoenix were especially wonderful--they treated Coco with such gentleness and genuine concern, and they took the time to make sure I felt informed and supported every step of the way. It's clear they truly care about both their patients and their owners. If you're looking for a veterinary clinic that combines professionalism with heartfelt compassion, I highly recommend Blue Cross Pet Clinic.

PLEASE READ I took my dog to this vet because of all the good reviews. Our vet was booked until…read moreMonday so we went on a Thursday because our chihuahua was breathing funny so we wanted to make sure she was OK before Monday. They ran test on her and said she was in congestive heart failure but they never said her life was at risk or was there any mention of any urgency to take her to an ER. Instead a $100 bottle of pills that she needed to take for the rest of her life and $500+ bill later she was sent home. Once again they never said anything about this being an emergency and then the next day our baby DIED AND I BLAME THEM!! So that next day we spent $600 to cremate our baby instead of $600 to try to save her life. I dnt know why our dog didn't get 4..7 star treatment but I give them ZERO STARS

I was very dissapointed with my appointment! The female vet Dr. Patricia was VERY RUDE to me and me…read moretreated me like I neglected my dog. I assure I spend a lot of money on my dog's health and I will no longer be using your services.. She talked to me about my dogs heartworm medication. I'm a breeder and my dogs are only on heartworm medication in the summer. Its my choice when to give my dog medication. I WILL NEVER SET FOOT IN LAS PALMAS EVER AGAIN! I will not be getting my dogs teeth cleaned there either. Actually I found someone to come to my house to clean them for $180. PS. The male vet was sooooo nice and was so loving to my dog!If it was just him, i would go there. He neutered my dog and did an excellent job!

The vet staff is awesome, welcoming, & customer service oriented. Keep up the great work! They work…read morewith my budget, paid for treatment in payments to help my porker. Currently they are remodeling the building so they're working out of a mobile unit. Thank you for operating in the west side.

I met with Dr Provost and Dr Castillo when I had a sick dog. They were responsive and professional…read morein their recommendations. They provided clear direction on what to prioritize along with a return call on results and instructions on what they recommend would be next steps. Note that one of them was out of the office and I had to call to ask for another doctor to return my call with results. You do need to be proactive in getting the information you need, however, I am overall pleased with the service and care. The pricing is about the same as other practices yet a little less than those under larger practice umbrellas. Their website makes it easy to schedule appointments for the first doctor available. They have quite a few so it was not difficult to find an appointment within 2-3 days.

I arrived right when this clinic opened on Saturday morning with my dog experiencing acute…read moreneurological symptoms -- disorientation, weakness in his legs, and circling behavior. This is our regular vet. Despite explaining the urgency of the situation, Dr. Halberg refused to see my dog due to a "staffing shortage." Again, this is my regular vet and I was there when the doors opened at 8:00am on Saturday. No triage, no brief assessment, no effort to determine whether this was an emergency -- just a refusal of care. I completely understand staffing challenges, but when a current customer presents with a pet showing serious neurological distress, I believe there is a professional obligation to at least evaluate the situation or help coordinate immediate care elsewhere. Furthermore, when I asked the front desk clerk to write the address of the Emergency Vet Hospital they recommend, she sent me to a HUMAN emergency clinic. Unbelievable. This was an incredibly disappointing and stressful experience, and it has significantly impacted my trust in this practice.

They were able to see our chocolate lab after she got attacked by a pitbull. They got her looked…read moreat, fixed up, and sent on her way. The prices were very affordable for being an emergency vet and they were very sweet.

I want to leave a review to thank the amazing team at this clinic, especially Tech Ryan and Dr…read more Manning. They took such great care of my dog, Scarlett, and truly went above and beyond by considering my financial situation and working with me to make sure she still received the care she needed. I was very scared and nervous when I brought her in, but they made me feel supported and reassured every step of the way. Thanks to them, my dog is feeling better, and I now have a clear path forward for her health and next steps. I recommend this place 100%. God bless your place of business, and thank you again for everything you did for Scarlett and for me.

I have been seeing Dr. Kirby since 1997. I happened to go on line to look at the hours of business…read moreand somehow ended up on the reviews page & I was mortified at what some people wrote. Dr. Kirby works all day every day and treats emergencies and performs surgeries all while striving to care at least 30 plus patients a day. He's the only vet in his clinic because of his high standards of patient care. Some vets don't want to work Saturday's much less check in on their patients on Sundays and in the evenings after a long day, or make follow up phone calls, and that's something Dr. Kirby expects from vets working for him, because that's what he does and has done for decades. I'm not one to ever write reviews, or even post anything as I'm one of those rare people without any social media presence, but I felt compelled to do so today. There are so many clinics in our city who won't even see your family member without putting down a credit card and charging you a large amount before your even seen, with the notion you will get credit if the entire $1,500 you put down/charged isn't used. That's not the case here. Not now or ever has been. And if you absolutely have to sometimes you can work out a payment plan. Maybe receptionist don't meet everyone's standards but, it's not easy doing that kind of work when your tired and trying to please everyone who thinks their the only important patient. I have colleagues that drive all the way from Stone Oak and beyond to see him. He's the only doctor in the clinic most of the time because his other long time colleague is semiretired and not very healthy, so patient drop off is the only way he can attend everyone. The techs that work there have been there for 10 plus years because at the very end of the day grumpy or not Dr. Kirby cares about his employees and didn't let anyone go during the hard days of Covid. If you didn't receive enough time or attention please call and state your grievances but don't sully the reputation of a good, honest, hardworking veterinarian.

Everything that could be done in our emergency was done for our dog. No wonder people say they…read morewish they trusted their own doctor as much as they trust Dr. Kirby!