Penny and all the ladies at Believe are just amazing. The level of care I receive with them is unlike anything I have ever experienced. Their level of expertise is second to none, they treat me like family, are thorough, never rush through appointments, and go above and beyond with their care. I have already recommended them to my mom, and will continue to recommend them as long as they are in business! read more

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This is the worst business I have ever dealt with. The owner is full of lies, bullying tactics, and totally delusion. For a business that should empower and strengthen women at their most vulnerable of experiences, she attacks, belittles and flat out lies to you. She has refused to give me a full refund, and the portions that she has given, I have had to fight for and threaten lawsuits. the lost response from her was a threat of filing harassment charges against me. Unfortunately, this is a common threat from the company to clients that complain about the way they are treated. This is also not how harassment law works, so as often as she threatens it, she should know that it is purely a bullying tactic. I was accused of being aggressive and "having no grace" in a situation that was THEIR ERROR, which she still ahs taken zero responsibility regarding the issue, even that day blaming me for it. She has written a blog that mentions our situation attacking me publicly and not allowing for comments to said blog to give me the opportunity to defend myself. Hiding behind a computer keyboard. She tried to charge me for a meet and greet visit ($500) until I proved that the meeting was a month before I even signed a contract with her. Now she is trying to claim a visit that I met HER is the first visit, despite HER clinic records showing she provided no medical care. blaming my abundance of questions pertaining to her contract and practice. It has taken over 18 months to receive the monies back that I have gotten. She blamed her last office manager for that. Of course, NOTHING is EVER her fault! I have filed a complaint with the BBB. My complaint went unanswered. I have also filed with the Attorney General, and am aware that I am NOT the only case currently against her. I have made multiple attempts to close out the problem and have been verbally attacked, ignored, threatened, and blamed at each turn. I did go on to a different midwifery service and had a beautiful, perfect home birth with my daughter. That service has become an extension of my family. They were the first to learn of my newest pregnancy and the first to learn of an early loss earlier this year. They cried with me. They informed me. They offered me every comfort they could and were available 24/7. they supported my recovery in every way they could. I am still waiting for a response from an email over 3 weeks old and the BBB waited 5 weeks before closing the case. I have reviewed documents and public hearing records of her past cases in preparation for my own and have found direct lies on the stand. She should be in politics, not midwifery services. DO NOT EVER USE THIS SERVICE. If I could give 0 stars I would, but Yelp doesn't allow it. If you are considering a home birth, I HIGHLY recommend you do your research, not only on the papers and certificates hanging on the wall, but look at the bed side manner of the individual that will help you bring your precious gift into the world. this should be a time in your life filled with joy and celebration. Mine is now filled with ignored emails and empty threats. read more

We left the practice half way through my pregnancy. The business has too few people working there and too many clients. Everyone is burned out. I didn't even see my midwife through most of my "care" and communication went out through another person, to the midwife and very often didn't come back to me. It was a game of "telephone" throughout the whole period. This is how things got so skewed and my care transcripts said things that were completely untrue and some that were belittling. It took me days and days to get through over the phone, I was berated for using email as a way, prescription refills weren't filled for days and days when my nausea was at its worst. This goes back to the place not having enough staff. If they don't have enough staff then they shouldn't take on more clients. I felt I wasn't getting the care I was paying for. So much time was lost waiting for returned calls, or appointments to start. I was told I was ungrateful and ungracious for speaking up about my displeasure about the service. Dr. Lane let her personal life get in the way of paying patients and didn't have proper back up plans to service her clients well in the mean time. I was told that this is the midwifery model of care, and if I don't like it, I can go else ware to have conventional OB care. I have switched to another midwifery and homebirth practice and they are wonderful, caring, and easily reachable, and readily available not overly booked. read more

In a Facebook group, I once shared my experience with Believe Midwifery Services without mentioning the name of the practice, the names of the providers, or any other details that would lead someone to connect my story with Believe. However, I was sent a private message from the practice threatening to sue me because of what I said. In an attempt to prevent that situation again, I'll refrain from explaining my 1 star review. read more