Working with Ashley and Susanville rentals was a great experience for me. She got me into a great…read morerental less than a week after I submitted my application. Would recommend her to anyone looking for a place to rent in Susanville.

Prior to making your move into one of their available homes or apartments the manager Ashley will…read morebend over backwards to helping you in your move. We moved cross country into one of their Paul Bunyan Rd. apartments sight unseen and Ashley was quite helpful. The communication channels were wide open during the transition. The apartment we moved into was one of the lower priced units in the area at $850 per month. Most others were $1250 and up. At move in several issues were noted such as broken seal on front door, leaky shower and non functional ice maker. The ice maker simply needed the connecting hose from the water source to the refrigerator. Each month when paying rent these specific items were brought up to the lady in the office. Her response was Ashley says your unit does not have an ice maker. Maybe I was sadly mistaken as to the identity of the mechanism inside the freezer with an arm as well as an ice bucket underneath it. After moving in we were never able to speak with Ashley the manager. Voice mails, text messages or emails were never answered in the entire 6 months we lived there. The occupants of the apartment were just my wife and I both responsible middle age adults. There was no smoking in the apartment and we have no pets. We provided a 30 day notice that coincided with the end of our 6 month lease. We moved out on the 28th of June leaving the apartment in a better state than when we moved in. My wife specifically placed a great amount of effort toward the thorough cleaning before we left. Today August 5th we received a reduced portion of our $850 security deposit in the form of a check for $647.50. When questioning Ashley regarding the low refund she stated $135 was for professional carpet cleaning & the remaining $67.50 was for professional cleaning which was non negotiable. Both of these services were not required as the apartment was left in a move in ready state. Also this alleged requirement was not an agreed upon process in the course of signing paperwork to assume the lease. My recommendation to future tenants is if you are seeking open lines of communication with a property manager steer clear of Susanville Rentals. If you are seeking a property that has a prompt maintenance department again steer clear. We reported two pages of mostly minor items along with those previously mentioned without ever once having a maintenance visit. There were dime sized chips in the kitchen sink, hikes in the walls, the door seals were bad enough you could feel the heat from outside the door and the non functional ice maker. The lady in the office stated they had 60 units that kept them busy. One would think with 60 units a maintenance guy could stop at least once in 6 months. Now if you are not concerned with maintenance and open lines of communication then this is the place for you. The description of the apartment selected was completely accurate. The unit was move in ready with the discrepancies noted. The kitchen sink was less than appealing. There were nail holes throughout the apartment noted. The leaky shower head and front door seal were of concern. The irony of the response is this is the first mention of the managers concern of potential damage caused by faulty ice makers being the reasoning for the disconnected ice maker. This would of been an understandable item to communicate to a tenant as they express their concerns. The reduction of the security deposit was a direct result of the management in their opinion returning the unit to a move in ready state. This is for normal wear and tear which is not permitted by the State of California to pass on the costs to the consumer. If it was for repairs caused by negligence of the tenant that is a different case. This however is not the story in this scenario. Had the communication and follow up throughout our entire experience mirrored the pre-move in phase life would have been great. Like previously stated once move in occurred the communication stopped. The discrepancies noted on the move in inspection were never addressed during the entire stay. We were not even taken to the apartment. We were given a checklist and told the keys were above the door. Don't get me wrong while the price is lower than a majority of the apartments in the area they are also nicer in appearance. As a consumer a certain amount of respect is anticipated as well as open communication with follow up. This unfortunately did not happen for me. As the manager stated you can't please everyone, I imagine I fall into that category. Perhaps I'm too demanding for requesting return calls, maintenance issues addressed and laws to be adhered to.

I used Monica Micheletti as my relator and from the very beginning of my homebuying journey, she…read morewent above and beyond in every possible way. This process was more than just a transaction for me -- it was a major life step -- and I truly couldn't have asked for a better person to guide me through it. Monica advocated for me at every turn, made sure I understood every detail, and handled every step of the transaction with grace and determination. It's rare to find someone who is both incredibly professional and deeply human -- someone who makes you feel not just like a client, but like family. If you're looking for someone who truly cares, who listens, who fights for you, and who makes what can be a stressful process feel smooth and even joyful -- this is the realtor you want by your side. From the bottom of my heart, thank you Monica. I'm forever grateful!

I spoke with Stephanie who called me back quickly and was very helpful. They seem to have a lot of…read morelocal contacts and solid vendors to take care of your property.

Not responding to renters needs when hot water heater isn't working, ignoring calls and emails…read more Will not recommend them to the many people I am in contact with looking to rent in the area.

They have done work at my house about 4 times now and are amazing very efficient I appreciate there…read morecommunication I rent threw a property management the brothers always go above and beyond to make sure they do there best to not only fix the problem but to communicate threw the process i would recommend them 100 percent

I called Thompson Peak Construction after several other contractors did not return my calls for a…read moreleaking picture window that was causing water damage to the framing around the window and to the interior of the house as well. I wish I had called him first!!! Tucker called me back right away and showed up promptly to look at the project. He recognized its urgency and made room in his schedule to get to it sooner than later. His work appears to be high quality - when he removed the window, he was able to push on the wall and it would move a good 3 inches. He addressed the water damage, then reinforced the wall before putting in the new window - the wall is rock solid now. He is respectful of the needs of the homeowner. He mitigates construction dust as much as possible and cleans up after the job. He communicates well, giving you information and options so you can make decisions that work for you. He shows up when he says he will, or contacts you if he needs to make any changes. I will be using Thompson Peak Construction exclusively for my home improvement and repair projects going forward.

Kevin Johnson was our agent for both the purchase of our new home and the sell of our old one. He…read moreworked with us for a couple of years. Always patient, waiting for us to find the perfect lake front that checked all the boxes! If you are looking for an agent that cares, is patient and isn't pushy, Kevin is it!

We just purchased here at the lake and through the entire transaction Todd Smith was the best agent…read morewe've had ever! So much personal care and follow-ups that we knew what was going on in our bidding war! He and the staff delivered Big time! We had to sell our other house in Sonoma County and the Big Agency down there was no comparison in personal care during the heated transactions that took place. He's the Best and the other agents at that office also assisted when we needed them. Bottom line, Todd Smith knows what's going on in the market here and completes the transaction like a personal friend and expert. We have a forever agent in him!

Called Jim about removing assorted junk, debris, trash, scrap metal, etc…read more He showed up on time with good communication and took care of it the same day. So, if you want to get a head start on your Spring cleaning, call Jim.

On time and super professional. Cleared my property in a timely manor. Will definitely be using…read morethis service again!

This company posts their homes on Craigslist as rentals, however they only sell houses, they do not…read morerent them out. This is false advertisement and very frustrating for somebody who lives out of town and is looking for a rental. Waste of everyone's time!

Our experience with Town & Country was excellent. We worked with Linda H. and she helped us…read morepurchase our first home. She was exceptionally accommodating and supportive throughout the process and provided useful and informative suggestions and advice along the way from our first viewing all the way through the closing process and beyond. She played a big role in making our transition to our new community as smooth as possible and we're grateful for her professional service! Highly recommended!