I would have rated them higher, but the management at this complex stole my brand new washing…read moremachine "which is being investigated" right now!!! I lived there for 1 year, and despite all the bugs: spiders, roaches, mesquitos, etc., it was okay. Until my family and I evacuated for hurricane Laura, and returned home to a torn up apartment and a stolen $750 washing machine, which the apartment management promised they would hold for me!

GREAT PLACE!!!!!!!!! Attentive and caring management. Fast and efficient with minimal repairs. Safe…read moreand caring community. Highly recommended by me. I've been a tenant for over a year and have had a great stay and experience. They also have a good neighborhood watch program!

Absolutely love it here! The staff is wonderful and very helpful. The amenities are incredible…read more Pool party on the weekends. The pool itself is amazing! State of the art gym, car washing station, outdoor fireplace and kitchen, dog park, the list goes on and on. Not to mention the apartments or as they call them, "homes". All together very impressive.

The Apartment from Hell I've only been living in this…read moreapartment complex for a few weeks, and my experience has been extremely disappointing. Within the first few days, I noticed a strong sewage-like odor coming from the unit. I tried multiple ways to eliminate it myself, but nothing worked. I attempted to open the windows for ventilation, but there are no screens, and I ended up dealing with insects getting inside. When I reported the issue, maintenance briefly stopped by and claimed there was no smell and that everything was functioning properly. They didn't even notice that the toilet was leaking until I pointed it out. After their "investigation," I was told the odor from the building and that there was nothing they could do. They then closed the service request without resolving the issue. Because the odor persisted, I had to seal off the main bedroom and bathroom. I purchased an expensive air purifier and have been staying in the smaller bedroom. I've spent hundreds of dollars on air-cleaning products, yet I still wake up with a sore throat and persistent cough. There are also multiple maintenance issues throughout the unit: * The dishwasher was dirty and appeared to have mold. Maintenance initially dismissed it, but after I used it, my dishes came out covered in black residue. Only then did they acknowledge the problem. * The refrigerator does not maintain proper temperature. If I lower it, the freezer melts; if I raise it, items in the fridge freeze. My milk regularly turns to ice. * When the AC turns on, the entire apartment shakes significantly. * The washer was dirty and required me to purchase cleaning products to make it usable. * The dryer was full of lint, which I also had to clean myself. * The garbage containers are consistently dirty. Overall, this has been a very frustrating and concerning experience. If you value your health and comfort, I would strongly reconsider renting here. I need a solution for the smell . Your comment did not address the smell and you are not solving the main issue . I did contact your office and the office manager scolded me in an email because I keep on complaining , I should not complain right? I should accept to live in filth and bad smell . The courtesy that you did was an odor bonb that lasted 30 minutes !

Highest Recommendation for Ms. Kate Carlin, Nelson Pointe Apt. Homes, Lake Charles, LA…read moreTo the Management at Nelson Point Apt: I would like to take this time to give the highest recommendation for Ms. Kate Carlin, the assistant manager, at the Nelson Pointe Apartment Homes in Lake Charles, LA. Kate is so professional, kind and helpful. She goes above and beyond the call of duty to help her residents, even when she is by herself and has functioned without a primary manager for several months. I have lived in apartments is six (6) states and Kate is by far, the best manager I have met in all of these states. She truly cares about the customers and it is evident in her work. Kate is a credit to the Nelson Pointe brand. Please give Kate a the highest monetary raise and a promotion for her most excellent work and professionalism. Thank you, Kate. Warm Regards, M. Barnes

Under new management and it definitely shows. Very helpful and welcoming. Every question, concern…read moreand worry that I thought I had was answered and reassured. This is perfect place to call home now.

Easy to work with. They did everything so I didn't even have to think with my home search. My…read morebudget was $550 and they still found a place for me!

I have been living at Hoffpauir Properties for over 15yrs years. They are professional and kind…read more If a problem arises they are prompt and diligent in taking care of it. I couldn't of ask for better landlords. They make you feel like family. :)

I've been in a hoffpauir apartment for over 10 years and have only good experiences. They fix…read morethings fast and the workers and owners are polite (even if you contact them late at night). You will have the same neighbors for years because most people stay well past a year. The grounds are landscaped and the property is maintained. Their properties are cute and stylish. I've been quite pleased

Don't move in here yall. There are mice in the attic and walls. They will not do anything about…read morethem. It is not worth your money. It is not a safe community like they say. The majority of the time the gates don't work lift open for 2 weeks one time People was just coming in that don't live here. The main thing is the mice. Our neighbors smoke so much you cat even walk the breezeway without choking from it. Smells like a ashtray.

Nice apartment complex. Needs some updating but they apparently have started renovating some…read moreapartments now. Great location, close to everything . The office staff and maintenance are very responsive and friendly as well. We feel very safe here, no noise issues or any complaints at all honestly. No issues with parking (not assigned). They have a nice pool and gym to use plus a security gated entrance to the apartments as well.