If the property manager is so wonderful and so worth defending then you should start recording her…read morephone calls with tenants, bc I can assure you she is neither respectful or patient to ones that are nothing but polite to her. You so adamantly defending her in the reviews only shows that you have no idea how she acts on a day to day basis with tenants OR this is actually you, Karen, replying to reviews. There's a way to explain and educate someone on the terms of their lease that neither include belittling the tenant OR coping an attitude bc the person has more questions. Clearly she needs retrained if she can't even execute basic human decency when speaking to her tenants. Hope this helps!

PLEASE READ If you are looking to move please do not move…read moreinto Middletown Trace. Last week there was a gas leak and it took maintenance HOURS to respond. Very dangerous. Then, over the weekend there was a leak in a pipe in the wall that has came out into our carpets. Our carpets have been pulled up and our kitchen will be getting torn apart. Not only have we been told we should stay here in the home with a 3 year old, 9 month old and a baby on the way, but the property manager down played our feelings, repeatedly called me hun, screamed on the phone and said it is my job as a mother/tenant to keep my children away from the dangers of the construction. We have had to relocate during this, but are still required to pay the full months rent and receive absolutely no compensation. Please do NOT allow yourself to be in this position. We should all feel like our needs and our families needs are a top priority when spending top dollar in rent.

This is an older complex along business route 1 in Langhorne Pa. It is well maintained but the…read moreinteriors are dated as are the appliances. But being older can be a bargaining chip in your favor also the massive amount of traffic on route 1 can make getting in & out at certain times is almost drive you insane cause traffic won't let you out. Since it is on a major highway you will have anything or anyone drive by & crime is a possibility. ( hit & run ) All these things you should address before signing a lease. The maintanence dept does a decent job staying up with problems as they arise & thats good. Overall not bad just be aware of where you are & all scenarios.

I lived here for a year and it was an great overall experience. Well kept apartments and the…read moreleasing manager Wendy was always responsive. My only issues were the limited parking and being under someone meant you heard their foot steps over your head and my neighbors were pretty loud! Maintenance was always prompt although I didn't have many issues. Great location as well. Overall I would recommend!

I just recently moved into the Ark Summit Apartments and I am in love with this place. It is set in…read morea beautifully quiet and safe neighborhood within walking distance to the Neshaminy Mall among other stores and restaurants. My favorite thing about living here is the gym access and the Olympic sized pool. It's nice to be able to work out in a quiet gym where the meat heads aren't grunting and sweating on everything. My only suggestion to the facility is that they should add heavier weights as well as a water cooler and sweat rags. They also have an amazing business center where you can use the WiFi and their printer if necessary. I would definitely recommend the Ark community to anyone looking for a nice quiet place to call home.

The ARK no longer owns the property, this review reflects The Grand at Neshaminy…read more WARNING READ BEFORE YOU RENT! This place would be a joke if it wasn't actually dangerous to live here. The complex failed to notify its residents when a gun was pulled on someone inside the complex itself, or when a multi-million dollar drug bust was performed in the complex, or when someone drove their car into an apartment. The maintenance team will respond to you within a week or two of your concern provided you call them daily. When you have water leaking into the floors of your apartment due to a crack in the foundation you are told good luck. Thankfully we are now moved out but the issues DO NOT STOP THERE! We (My girlfriend and I) had lived in this complex for years, even moving from one apartment to another in the complex. I asked Amanda if my pet fee was transferable and was told it was but after we had moved from the Terrace section to the Summit section I was forced to pay the pet fee again. While that is crappy that I was lied to, the real kick in the teeth comes from the fact that after moving out they want $300 to fix the carpets of the apartment we were in. Apparently neither of my 2 $500 pet fees can be used to clean 3 small ink stains and one the size of my palm. So if you're looking for a place that will lie to your face, put your family in jeopardy, fail to repair minor things without making you call multiple times and jump through hoops, and in addition want to take $1000 of your money and refuse to use a cent of it to cover your repairs after you gain the sense of mind to leave this cesspool, feel free to look into living at the Grand. This place is a joke. DO NOT MOVE HERE, if you already live here PLEASE LEAVE.

Was relocated for work for 18 months and stayed here. The place was nice, great neighborhood,…read moregreat area--there are a lot of stores and restaurants nearby. About 30 minutes north of Philly. Had a couple of maintenance issues while staying there but they were very helpful and quick to resolve them. It was a great experience overall and would recommend staying here to anyone. I will definitely miss the area.

One of the best places that we have ever lived and we have moved often from east to west. Nice…read moreview. Very convenient to everything including a cute mini downtown. Close to all the highways. And very quiet. It's really a hidden gem. Maintenance are always polite. Bo the maintenance guy will always help you with everything. Very respectful neighbors. Upgraded space from kitchen to carpet. To Frankie Thank you very much for everything from the day we came in to the day that we are about to leave. You've been really helpful and a doll. Bo and Frankie you guys make our living here for the past 3 years a very pleasant experience. Keep doing what you do. Matt and I will always be grateful. We were hardly home due to us traveling so much for work but when we are home. Just sipping a nice drink on the balcony hearing the sound of the river and passing boats makes everything worth it. Will never forget this place, the people, the neighborhood, our place and the management. Will always hold a place in our hearts - Matt and Ed Donovans FYI the best ever margaritas and mojitos pitchers is right around the corner. The Cantina a short 10 minute walk

The staff here are great, I couldn't ask for a better staff. Steve & Kyle are the best maintenance…read moreworkers a tenant could ask for. Whenever you need help with anything, they are there to help in a reasonable time. Eileen in the office will also help you with any needs that you have. Everyone that lives here is blessed and lucky to have such a great staff to deal with.

My dryer stopped working last weekend and I said no rush in my request in the portal as laundry was…read moredone. Of course Steve came to check it out first thing on Monday! He and Kyle replaced my dryer and washer in no time and with smiles. Thanks again you two for being on top of it. Can't say enough how much I LOVE living here!

I loved my apartment since I moved in 2024. No problems and I love the office staff until the 2nd…read morebad snow storm we had My daughter slipped outside our apartment, as soon as It happened I personally called the office myself but the office was closed already for the weekend. At the time of her slip and fall none of the walkways were shoveled, the snow just began to accumulate on the ground so it was not shoveled or salted yet. About 2 hours passed I went back outside to get my grand daughters toy out of the car and noticed they must have received my call because they came by and the walk way was cleared and salt was down. Monday came and gone, mind you I have a lot of health issues and with the cold damp weather my COPD, diabetes neuropathy, and my arthritis is very bad those of you who have these issues will truly understand and with 2 deaths of people I knew passed away all in the same week so I kept telling my daughter she needed to follow up with the front desk and she didn't. I placed another call to the office the following Monday. Somehow in the middle of the call right about 5:59 pm we get disconnected. I attempted to call back twice, no answer but the front desk closes at 6pm, how convenient. My daughters fiance and I drove to the office, lights out door locked. It's now Thursday and all I hear is crickets. I hope I catch my neighbor outside because he has the door camera and I want to see if he has it saved I don't understand why all this trouble. She slipped and fell, and she is very sore still. I am hoping she is okay. Since all this happened I put in 2 maintenance calls for my toilet and no one has addressed that or returned my call either. I can see if we are troubled tennants but we aren't, we never missed rent always pay in advance, never cause trouble. So if considering moving here just keep that in mind. All I know is once our lease is up we won't be back here again. Frustrated tenant.

Nice large well maintained 1 bedroom apartments safe community good value for the price leasing…read moreagent was very accommadating

Management finally found a dependable lawn care team who came in and made everything look like it…read morewas 8 yrs ago. Still need to get back to putting mulch down for residents and not only down for office. Also just need to find a better trash service. But all in all it looks amazing

Lived here for a few years and it has gone downhill. Trash is everywhere all over the property…read more Nothing looks maintained when it comes to landscaping and trash is even in the bushes. Not sure who is new moving in but many residents notice a difference. Please bring the beauty back because you charge an awful lot to live here.