Do not use Bellhop if you care about your belongings, because they certainly don't! Using this service is like playing russian roulette with your moving team. The team I received was untrained, unprofessional, disrespectful of my possessions, stole an item, tried to get in a fight with one of my buildings maintenance workers and cost me thousands of dollars beyond the thousands I was paying for the move. Some people may get lucky and have a good experience. I did not. It took weeks to get a canned response to my damage claims with the end result being $0.60/pound on damaged items. What that means is a $400 payment on over $4K in damages. And the $100 item that was stolen (not damaged)... $2.00 reimbursement! Even when speaking to the moving company that was contracted, they admitted to every shortcoming, fired the employees that were involved, and stated I shouldn't be charged for this move. Going back to Bellhop, I received very little support and even less compensation. I'm sure they will say "this is a rare occurrence" and "they're sorry for the inconvenience," but this was more of a violation than an inconvenience with Bellhop being the only ones walking away happy. Don't risk it. Hire someone who cares, will stand behind their brand, and will probably even be cheaper. DON'T USE BELLHOP. read more

I cannot say enough, how negative the experience was with this company! First, I must say that the individuals that actually did some of the moving were hard-working and kind! But the company totally messed up this entire thing! We had a long distance, move scheduled and significant things went wrong. The truck did not show up to pick up the furniture, When it finally did show up 14 hours late there had to be a whole new crew to pack and load the truck. They did not finish until after midnight! In the process of loading the truck there was significant damage to a door within the home we were moving out of. Also after having described in detail, all that was to be brought with the move the movers still left behind and exercise equipment. It was just one machine that could easily have been moved out of the unit by removing a bedroom door off of the hinges. They were refused to do so, and left the machine behind without any warning. The next issue was that the truck was still to arrive on time at its destination with all of our materials. It did not arrive until nine hours later than we were told. In the meantime, Work crew came and left because the truck was not there and did not return. Therefore, we had to unload the truck ourselves into our new home. Throughout the two days of the loading and unloading every phone call I had with the people at Bell hops help line would promise different things that never came true! If I could count the number of untruth that I was told Throughout those two days I don't know if I could count! Trying to make this right the company provided 15% of the cost of the move back to us! That no way will pay for the cost of shipping the exercise machine or for the frustration that we had!I did receive a payment for the damage to the door in the furniture which was satisfactory. Other than that, I would never use this company ever ever! As of now, I am waiting to hear back from a supervisor about the possibility of moving the machine that was left behind. If they end up shipping that to us or getting it to us in someway, then I will for sure post another review to amend my information here so everyone knows the true nature of the company. read more

STAY AWAY, STAY AWAY, STAY AWAY!!!! I Booked them for moving services and then I started getting all kinds of emails about how they can help with moving services, finding movers, etc. Spam calls to my phone, Spam emails, Spam texts, Even after cancelling their service - I'm still getting trash from them! Do yourself a favor and STAY AWAY. GO with local people and say yourself a spam filter just for this company..... read more

HIRE THIS COMPANY!!  I used Yelp to get a bid on a local moving job for the Knoxville area. We wanted it done ASAP. It went out to about five moving companies (this was on Saturday)  Within 10 minutes Ky from Bellhop at the Chattanooga office called me. Bellhop was the first to respond. Ky was so nice and extremely courteous. He helped us figure out what we needed. The price he quoted was a good fair price. Because of Ky we immediately felt confident and agreed to hire Bellhop. We received a confirmation for the job on the same day. Next day (Sunday) we got a notification with the pictures of our movers who were Alec and Austin. Alec also texted us to confirm the time etc. Alec and Austin arrived on Monday at our storage unit ON TIME and ready to work. They loaded the truck and we drove to our apartment. Let me tell you Alec and Austin were incredible. They worked their butts off NON STOP. We are on the third floor with TWO SETS OF STAIRS. They brought everything up with a smile and always asked us where we wanted things placed. We saw Alec carrying two very heavy large boxes at a time (like they were empty!) Me and my husband were shocked and impressed with the strength and stamina Alec and Austin had. And they did it in such an upbeat courteous friendly manner. They were fast too.  Nothing was damaged either no walls touched, no floors scratched. PERFECT! They were able to get heavy items up the stairs we thought we were going to have to leave behind and they were so nice about doing it! They made an incredibly stressful move stressless for us!  We are 100% happy with Bellhop and will definitely use them again. Ask for the team Alec and Austin. You won't be disappointed! read more

Bellhop Moving - Alec and Austin. Incredible Hard Workers. Hire them! - Movers Near Me - Knoxville, Tennessee

Follow up support team corrected the error and I received a refund and a note of apology. thank you BellHop!

Steven, David, and Zack were a pleasure to work with throughout the entire process. They were punctual for our scheduled start time and worked efficiently loading and unloading. They took great care of our items and I would certainly recommend them to others. read more

I used Yelp get a quote from several movers in town and Bellhops was the only one with a 5 star rating and they still came in lower that almost everyone else. I made my purchase over the phone. They were great to work with and helped determine the number of movers and estimated time. They even talked me down in the number of movers to save me money. The day of the move they arrived on time and ready to work. I was initially hesitant because they seemed pretty young, but they were extremely professional and took great care of our stuff. They loaded things quickly and carefully. All the while they suggested that I sit with my feet up and let them take care of everything. They delivered our belongings to our new home and put things where they were directed. They even offered to carry up boxes from the garage that we'd brought over earlier. They really were great! They finished under the time quoted and even charged us less than we were expecting to pay. It really was a top notch experience. read more

Stephen and his team are amazing! They were so friendly, professional, and showed great care for both houses. We could not have been more happy with them and the whole experience. HUGE thank you to Stephen and team!! I have already referred Bellhops to a friend! You can't go wrong with these guys! read more

I had an amazing experience with Bellhops. They started by responding immediately to my inquiry. The sales person I spoke with asked good questions and she was very informative, very clear and concise, explaining all fees and charges. The day before the move they texted with pictures of the movers and sent reminders for changing mail, getting utilities switched and other helpful tips. Dean S. and Kaleb M. were especially helpful on the day of the move. They were early, polite, hard working, and went for hours and hours. They finished the job with smiles on their faces and never slowed down. These guys were rock stars, couldn't have done it without them. If you're moving in the Knoxville area, ask for them by name. You will be thrilled with their work ethic and service with a smile. read more

Bellhop Moving - Dean S. and Kaleb M. emptied the heck outta my truck! - Movers Near Me - Knoxville, Tennessee

I do not recommend bellhops and will never use them again. I purchased a Groupon for 200 dollars towards two hours of moving services. Their minimum according to their website is 2 hours. Our movers took 2 hours yet we are charged 400 dollars as opposed to the 2. Their explanation was the Groupon only gives you 200 dollars off and doesn't work for the 2 hour minimum. To add insult to injury the movers had to put our 55 inch TV into our car because it didn't have a box. The movers couldn't cover any damages from being in the truck due to it not having a box. They put it in our car and unloaded it with zero assistance. THEY ARE FLAT OUT REFUSING TO PAY FOR THE DAMAGES TO OUR CAR WHERE THEY STUFFED IT IN THE BACK SEAT IN ORDER TO MAKE IT FIT. THE DAMAGES ARE OVER 2,000 Dollars. Avoid at all costs!!!! read more

Absolutely horrible experience. Movers did not show up. Received email that I didn't see immediately. They said I had 15 miutes to call back. Claimed they were at our home & no one was there. Also said they tried to call our #. My husband was home with a uhaul parked in the driveway & the front door standing open. The # they called was not even close to mine-even area code was incorrect. I called the # they listed for problems with a move, sat on hold for almost an hour & no one ever answered. Tried their chat system next. Spent around 45 minutes trying to get an answer. No luck. Left my number for a return call. Finially received a call at 4:02 in which they let my phone ring twice and hung up. Both my husband & I took off work & rented a truck. Now we are stuck. Thanks for nothing Bellhop. Do not use this company! read more

We just used Bellhop Moving for a move in Knoxville, Tn. Our moves were Stephen Spidell and Aexander Brown. We can't express in words how great this experience was. These guys were professional, polite, and humorous. Every part of the move was excellent starting with their prompt arrival. Bellhop keeps you informed of every step with emails and texts. You get to communicate with the actual moving team. Stephen called me the night before with a reminder of the arrival time. During the move, we were hit by severe storms with an actual tornado touching down a quarter of a mile away. These guys continued the move under very scary conditions. They only stopped for 15 minutes because they had to close the truck to protect our belongings. They continued the move under these stressful conditions. Not one piece of our belongings got wet. The guys had wrapped every large item. We had dreaded this move, but it was such a good experience. Thanks Bellhop Moving!!!! read more

Great team of workers. Fast, respectful, followed instructions very well. I would use them again. One guy was late n held the first 2 that were on time up. i tipped each of them generously because they worked very hard. read more

The 4 guys that moved my mom yesterday were WONDERFUL, they did an excellent and careful job and they all have great personalities. I've had many movers in the past with careless and hurry up attitudes and that makes a stressful experience even worse. Bellhop guys were awesome and I highly recommend them. Moving with them was actually enjoyable! read more

Scheduled a small two room move of my mother into an independent living apartment. The night before our scheduled move I get an email saying they need to reschedule. I called multiple times to find out what was going on. I could never get through. I replied to the email as a last resort and got a reply. They said they would give us 25%off if we would reschedule. I had to agree because I couldn't find anyone else. The move went ok on the rescheduled day, but we were charged full price. I wouldn't recommend this company. read more

Our moving experience was great from signing up to completion. The two guys who moved us, Tyler and Daniel , were on time, professional, and fun!! They did a great job fitting all of our stuff into two storage units. They were careful but quick and efficient. Would give them a 10 if I could!! Highly recommend this company and our movers! read more

From the very first call to the day of our move, Bellhop was fantastic to work with. When I booked my services, the associate was so kind and funny that I felt like I was talking to a friend. On the day of the move, we were struck by some awful weather, but one of the customer service reps along with our moving team lead, Stephen, worked so hard to move things around and make sure we were taking care of that we never had to worry. And they were so communicative in the process! The move itself went smoothly - it was the least stressful move I've ever experienced (and I've experienced my fair share, whether mine, my friends, or my family). Stephen and his team treated our belongings like their own, and they were thorough in making sure that everything made it to the room is was supposed to be in. And most importantly, they were super nice. I cannot recommend Bellhop enough. Hopefully, our moving days are behind us, but if you're looking for a great experience from start to finish, this is who to go with. read more

I wish I could give negative stars. This is the second awful experience I've encountered with this company. The first was a couple of years ago when I was moving from Tampa to Tennessee and one of the movers didn't show up to work so I had to help move everything. They did refund me completely but it was still an inconvenience. The latest was episode was simply atrocious customer service and poor logistics on their part. I was scheduled for Friday 12/30/17 at 4pm and got a call from their call center at 2pm stating that they couldn't be there at 4 and suggested some other local moving companies. I told them this was unacceptable and they could come anytime that night as long as it was done. They told me that could be an option that they "thought I had to be done by 7pm" for some reason. They told me they would call me back but never did. I had to find some uninsured guy on craigslist because these fools screwed me over a day before new years eve weekend. I love seeing local businesses flourish. I gave them another shot because they are Tennesseeans. However, they are simply unreliable. I will never use them again and will advise everyone I hear talking about them to stay away. I hope you go out of business....you're that poor of a business. Zero reliability and zero customer service = failing business. read more

Fast, efficient, careful, and fun. I enjoyed these guys and all of their help. I would definitely recommend them to anyone.

The entire Bellhop experience was superior to all other moving companies, starting with scheduling, the portal, the moving pros, billing and customer service. Communications were outstanding by phone, email and text, customer service reps were a pleasure to speak with and answered my questions immediately and professionally and finally, Stephen and his moving team were the best part! They are very knowledgeable, experienced, professional and extremely hard working. We had an issue with how our items were packed by another company, and Stephen and his team took extra good care of us and our belongings. Their care and compassion go way above and beyond your average helping hand. We've worked with many different moving companies over the years, and Bellhop is by far, the best! We will be moving again in October and we can't wait to work with Bellhop and Stephen's team again! Thank you so much for making what would normally be a stressful day, enjoyable because of the professionalism and dedication to the job by everyone at Bellhop! read more

Both the crews on my out of state move were awesome! They told us before they started how everything worked, let us know once they were almost done, and at the end confirmed how billing worked. For how stressful moving is, they made it so much easier. I will use them again in the future! read more

After a horrible experience with PODS, I'm very pleased that my moving in to my new apartment went very smoothly with the guys from Bellhops. They were on time, extremely helpful, and made the experience less stressful. Their rates are very reasonable and saw they took care of my stuff. I'd hire Bellhops again in the future. read more

We had a GREAT first time experience with Bellhops! The guys saved us time, stress, and our backs! They were all polite and eager to help. They were very knowledgeable in the most efficient way in loading the truck and handled our stuff with care. Thank you so much Nathan Evans, Tucker Lewis, and Trenton Wiles!!! read more

Showed up before schedule time, were courteous, great attitudes, very thought about their surroundings and were great at communicating. This service is awesome! If you need help moving furniture around your home like I did, you will extremely happy read more

One of the movers did not show up... This was my college daughter's apartment.The one mover and I got the job done but It put me way behind because I was supposed to be doing other things to finalize the move. If I was not there to do half of the moving my daughter would have been in a great bind. Afterwards Bellhop did not want to adjust the bill accordingly until after continued persistence. The mover was great- Bellhop was not! read more

We recently moved and had a great crew who helped us. They were nice and worked quickly. No furniture was damaged in the move. Couple spots on walls to be touched up but we were not too concerned about it. Great service and nice guys. Would recommend to anyone needing moving services. ** their truck would not take our Troy bilt riding lawn mower due to weight limits/other restrictions. read more

Used this company to move my daughter between apartments. Absolutely cannot say enough good things about them. We had 3 movers 2 Jonathans and Jacob. They were prompt, courteous and respectful of us and her things. We will gladly use this company again. read more

Jordan and Bennett were absolutely fantastic Bellhops! They were extremely punctual, professional, and personable. Their assistance was impeccable from the large furniture all the way down to the small totes. They got right to work and never complained or got lazy despite the humidity. They took direction very well. This is the first time I've ever hired anyone to assist me in moving, and it made a world of difference. Hiring the Bellhops was a great choice not just for their excellent work ethic but also for their competitive pricing! I will be recommending Bellhops' services (especially Jordan and Bennett) to anyone I know or hear is moving! read more

Hard working guys. Both times I've used this service. They hustle. And they get the job done! Will definitely use them again! read more

Bellhops sent out Mark and Chad to do our move in Charlotte and they were awesome! They knocked out our move with efficiency and care. They were also very friendly. It felt like I was moving with two friends helping instead of total strangers. You have two top notch workers in Mark and Chad!! Thank you for the great experience, and I will definitely be recommending your services to others and using you guys in the future! read more

WOW. While shopping for a moving company to move us from one home to another within about 5 miles of each other, I went on Yelp, found the top-rated company, and expected top-rated results. Instead, we ended up with broken furniture, missing pieces off of furniture and appliances, and furniture with large chunks gouged out of them...pretty much ruining stuff that cost thousands to purchase just a few years earlier. Hardly top-rated results. The guy that was foreman for our job decided to skip deodorant that day as well, so every time I had to speak with him, I had to hold my breath as best I could so I wouldn't have to take in the noxious B.O. I was surprised his fellow crewmates didn't say something to him because they had to work closer with him for the entire day. Reported the damage and experience to the company, and we got all of $180 deducted from our final bill. That's on me though. I took the "standard" coverage for the move...again, with the expectation that a company as highly-rated on Yelp would give superior service and care to our items. I don't want to cast the entire experience as bad, though. Some of the crew members were very professional, and if the entire team had performed like them, I'm sure I'd have a much different review to give. One guy was so conscientious that, if I'd had a job in my company to offer him, I would have tried to poach him. The main thing I want to advise others is that this company is just like all the other moving companies out there...they break stuff, they have some (not all...but all it takes is one) employees that will treat your stuff like garbage, and then leave you with an expensive bill for a subpar job. I work in an industry where I see lots of moving companies and their workers. I'm always on the lookout for companies I can recommend to my customers for superior service. I was hoping this company would be one of those. Unfortunately, that was not the case. Do not spend extra money on these guys. You'll get just as good service from a discount mover as you will from the Bellhops. I learned my lesson. Profit from my mistake. read more

I originally gave this company 5 stars because of the ease of scheduling and attitude of the workers that moved us. While I appreciate their hard work after we unpacked We discovered one of our TV's had been damaged beyond repair. This TV was purchased 1.5 years ago for $4000. I understand that electronics depreciate fast however this TV was originally an extremely high end model. All i asked for was a replacement of the same TV, which could be purchased for $2000-$2500 and not $4000 . I have been met with extreme lowball offers that would not even cover half the cost of replacement. Bellhops even tried to price a lower grade model of the TV to give me a lowball offer. I am extremely dissatisfied with this experience now and can no longer recommend this company anymore. If anyone uses them I hope that your belongings do not get damaged because they will not accept responsibility for their actions and you will be screwed. Also want to give a shout out to the claims customer service rep Zack S. who talks way to fast and above you in a manner as to not allow me to get a word in. He's also the one who tried to reimburse me for a much cheaper model of my Television. read more

Bellhop Moving - Busted upper right corner and now the tv is totally bricked - Movers Near Me - Knoxville, Tennessee

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If you really need to move then DONT USE THIS COMPANY!!! I called and set up my move With no issues. I got a call from them the day of and also a text from Dean letting me know that he would see me the next morning. Then at 10:00 p.m. later that night i get a call stating the truck broke down and they would have to reschedule to the following day. Ihave taken off work for this move i scheduled a week ago but ok guess things do happen. Then when i call them the next day i am rushed off the phone with a promise of a return phone call as soon as Kristin talks to the operations center to confirm and figure out whats going on. How does she not know whats going on wasnt she the one who called me at 10pm the night before? 2 hours later still no return call. I call another company set it up and call bellhops back she still doesnt have a answer regarding my new appointment. Let them know I no longer need their services no apologies NOTHING. I got moved just fine with 2 men and a truck. DONT WASTE YOUR TIME WITH BELLHOPS!!!! read more

That's a really great experience with bellhops. They saved my time and they're very nice to help me with everything related to the moving. I think it will be definitely a wonderful choice to choose bellhops at Knoxville. read more

This company is the best I have ever used! They were quick to respond, knowledgeable of the area my son was moving to and the staff was more than I could ask for! The staff that unloaded the moving truck were more Thani anticipated. They arrived early, polite and more than happy to accommodate our request placing the furniture in each room. I will most definitely use this company again! read more

Would never use them again!! I used them to move my furniture to a climate controlled storage unit while my home was being remodeled due to water damage in some of the rooms. Six months later when my home was ready and it was time to move the furniture back to the house, I found damage three pieces of my furniture. They also knocked a chunk of the drywall from one of the walls during the move. When I called them to see if there was anything they could do about the damaged furniture they said no, it has been too long. Even though I explained the situation that there was no reason to move the furniture until the house was ready they said too much time had passed. So, if you value your furniture and don't want it damaged by rookie movers DON'T use Bellhops!!! read more

If I could give I negative 10 star I would've. We had our mover scheduled for a month, made all necessary adjustments. First off the driver showed up late after I called and told the office how to get to my home. Lack of communication. Second only one mover showed up and. We had scheduled for three movers and customer service is a joke they changed my order without a email confirmation. Poor management, I called to talk with them i was on hold for 42 mins while pleading with them to find more workers. Me and the one mover had truck a third of the way full with my garage. They told me that we had to unload the back into the home and reschedule another day. If you have read this far down I would NOT use BELLhop because their reviews are not completely true. Just totally unorganized and poorly managed. I am US Army veteran and this completely made me look at this moving company from a different angle. I DO NOT RECOMMEND THIS COMPANY FOR A MOVE. Nor to honor there agreement. read more

I hired two college students to come unload my 6' x 12' uhaul trailer. I thought it would take them over an hour. However, they were two of the hardest workers that I have had the pleasure of dealing with. They arrived ten minutes early to the appointment time. The guys were professional, courteous, hardworking and always had a smile. They unloaded the trailer in 40-45 minutes. I was surprised by the amount of care they took with my items. They did not lay boxes just anywhere but would look for writing on the sides. For example, if the box said "pots and pans" then they would take that box to the kitchen. They also took the time after they were done to tell me a little about the Knoxville area. Overall, this was a fantastic experience and I would give them a 10/10 for my overall experience. I highly recommend them! You get the same exceptional experience as professional movers, one-quarter of the cost of professional movers and you are able to help college students make extra money. Win-win! read more

We hired Bellhops again, for the second time, to move us into our new house. They were so great! I hate moving mattresses and heavy furniture... so luckily Sam and Bryce from Bellhops were more than happy to lift the big items and carry them up and down the stairs and onto the truck. read more

Thanks for making moving out of our apartment a breeze and cutting the time in half without breaking our backs! Shoutout to our helpers, Logan and Alexander, who were on time (early), worked hard, and made moving seem easy. I will definitely be using Bellhops again! read more