I have a gift certificate and it was easy to use. Massages have been great with fabulous…read morecommunication from setting appointments to finishing up services. Definitely check them out.

I am extremely disappointed and frustrated with the management at Grove Spa. My wife and I booked a…read morecouples massage a month and a half to two months in advance, and they called 45 minutes before our appointment to cancel due to a "family emergency" with one of their staff. This is not only highly inconvenient but deeply disrespectful, especially when we were literally walking out the door. This is the second time this has happened to us. My wife experienced the exact same last-minute cancellation a couple of months ago. The pattern is clear: poor planning and dismissive customer service. While their therapists may be skilled, the management appears completely incapable of basic scheduling reliability or common courtesy. As someone with severe service-related PTSD, I had been mentally preparing for weeks to even allow this appointment. The last-minute cancellation hit hard and felt incredibly inconsiderate of our time and well-being. If Grove Spa cannot value their customers' schedules and trust after booking so far ahead, then they clearly don't want our business. We will be taking it elsewhere, and I strongly encourage others to do the same. There are plenty of professional spas in the area that can actually show up when they say they will.

I received a gift card here and knew I wanted a massage. I used to work in the spa/esthetics…read moreindustry and haven't been able to get a good massage in some time. I've never been here so I wasn't sure how booked out they'd be but I called Saturday 9/14 and was able to get in the day I was hoping for, Tuesday 9/17. Everything was nice, the spa coordinators, the robes, the quiet room. But my massage was 10/10 amazing. Jennifer was so nice, good communication & incredibly talented. I told her I wanted to focus on relaxation and I wanted to keep my socks on cause my toes get cold. And she exceeded my expectations. I was in such a trance at the end of it, I wish I would have thanked her more. It was truly an amazing experience and felt like such a blessing to have got the best massage therapist. Without a doubt, I will be back! Highly recommend Jennifer.

I had scheduled massages for my friend and I, I had surgery about 5 weeks ago and was released by…read moremy doctor to have massages and even start Pilates, and have already had a massage since surgery somewhere else, but they refused to give me a massage here since it hasn't been 6-8 weeks. I didn't know they had their medical license and that my doctors recommendations do not matter here. They didn't even apologize or even offer me any other service in its place. I feel that could have helped my frustration. Also not sure if they have read any studies on the benefits on massages after surgeries, maybe I'll have my doctor send them some literature. https://www.amtamassage.org/publications/massage-therapy-journal/massage-orthopedic-pathologies/

Precision wellness needs more experience in hospitality I'm extremely irritated how the owner and…read moresome guy named Joe handled not only me as a customer but the total disrespect for the employee. My service was cut short and the lack of being able to relax because of yelling and arguing in the front is crazy. I will never go back there. Terrible experience and environment.

Came from out of town for a couples massage, booked last minute & so grateful they got us in! We…read morehad Sam & Brandi they were so sweet, helpful, & gave a scrumptious hot stone massage. We were so relaxed we went right to the hotel, had a hot shower & fell asleep. The receptionists we talked to were also so kind! It was the middle of a sleet/snow mix and they still wanted to work with us. Thanks girls!

April is the best in this business I believe! She is very professional and really knows what you…read moreneed for your skin to greatly improve.

I cannot say enough about healing hands. April and her staff exude professionalism while treating…read moretheir clients like treasured guests. Their products are amazing & every service is a treat! Plus if you want the best shellac mani ever-- ask for Becca! Mine is still gorgeous & shiny days later!

I went in a few weeks ago for a 90min deep tissue massage with CBD added on top…read more Let me start by saying I've gotten many deep tissue massages before, and I know not everyone can do them. So when I called, I made sure to emphasize to the lady scheduling me that they gave me somebody that actually knew what they were doing and could listen when I tell them more pressure...well, My masseuse was named Chad and my first indicator that this was not going to work out was the fact that I weighed about 60 pounds more than he does. And I'm not big, 5'8" 160 lbs. I prefaced the Massage to Chad as well that I needed it deep tissue and he needs to apply a lot of pressure as I am very tight on my back and shoulders. That was my reminder #1. He started the massage on the lower body, which didn't have enough pressure the entire time, I didn't say anything during the section cause it's not my area of interest for the most pressure so I let that slide as a warm-up for him. But once he moved onto my neck and shoulders, I reminded him twice that he needs more pressure to which he said something along the lines of as a masseuse we can feel what your muscles are doing in judge what's best to do. To be fair I get that you can cause more damage than good but when I'm paying almost $200 for a massage, I expect to at least be able to feel it. The entire session just felt like somebody was petting me. His breath smelled. He never once checked in to ask me if the pressure he was applying was sufficient during the entire 90 minutes, I have never experienced something like that. I wanted to walk out in the middle of my massage. I did not leave him a tip since he doesn't know how to listen to his clients needs and I'm not even sure that they gave me CBD lotion during my massage. Also, Chad, whatever pressure points you think you're doing at the end of each section aren't doing anything because you aren't applying enough pressure you're just wasting time during the massage, probably a solid 10 mins of massage time just standing there poking me. Horrible experience. Do better.

I went in for a massage and had a bad experience with the technician. The team struggled working…read morewith me and was not issued a refund. Will not be back and would not reccomend.

Out of the last six appointments three have been double booked. After the first double booking we…read morethought maybe scheduling on the phone was the issue. We scheduled in person for our last appointment which was again double booked. This means no massage and we are out of luck. It is very frustrating to anticipate a massage only there it canceled when you arrive. When the massage appointment actually happens it is stellar but it is disheartening to have so many cancellations and issues the day of the appointment.

AS a therapist I realize I am very picky, but there was no massage in the massage? Compressions…read morethrough the linens. I received a little oil on my back and maybe 2 strokes up and down. The therapist was very nice and seemed to listen to me but the outcome was not what it should have been. :(

The massage was below average and the facility smelled bad. could not wait to get out of thereread more

Went in, my hip was really hurting. Got a good massage, and she recommended 'cupping'…read more I normally don't go for these type of things, but I thought what the heck, my hip hurt to much. I don't know if it really worked, but after the massage and the cupping, my hip did feel better.

Perfect day from start to finish! We were welcomed warmly as we awaited our Massage, Facial, Mani,…read moreand Pedi's. Robes were provided and we were able to bring our own bubbly. If you are looking for a reasonably priced yet over the top spa experience, don't hesitate to choose this one! The staff went above and beyond to see to our needs! We'll be back!

I went for the first time today and there was a lot left to be desired. I was not acknowledged when…read moreI walked in and was asked roughly 10 minutes later if I had been helped, this person that asked this had been within visible range the entire time I was waiting. I had an appointment, but I didn't get started until 20 minutes late. The overall experience was very lowbrow. I won't be back. I did a natural nail mani/pedi and the pedi was a literal tub filled with water. Supposedly they are remodeling and will have actual pedicure chairs and I hope that is the case because soaking in a glorified mop bucket is pretty off putting. If they didn't have a 24 hour notice cancellation policy I would have walked out as soon as I walked in. I should have spent the extra and went to the spa down the road.

I've always had a good to great experience at this Massage Envy location. Like most massages,…read morefinding a therapist that matches your expectations and preferences is the most important key. Sometimes you have to try out a couple different therapists to see who fits. The location here is convenient and the place is always spotless and clean. The front desk is very helpful. If you're looking to get a massage, I recommend calling them up and ask for a recommendation. The receptionists know the therapists and can get you scheduled with someone who matches what you are looking for. I don't really understand the negative reviews I see here. I've been coming to this location for four years and it's been a positive experience.

expensive for a poor quality massage, and the guy was creepy! i won't be going back because it did…read moreactually nothing for me

Wow!! I had no idea there was so much available here! Went…read moreto play Pickleball and had SO much fun. The people are fantastic and there's no pressure to be at a certain level. (Highly recommend joining one of their leagues or taking lessons... you will have the best time!) But then! I got the tour of The Chilly Dill. Blown away is an understatement. Cryotherapy, warming bed (I don't know the technical term), relaxation area, red light therapy, brain tapping, body sculpting... all the very latest equipment. I can't even believe this is available in Springfield.! Seriously... your physical, mental, and even emotional well-being can find a huge boost with a visit here. I figure my membership will be like a counselor, gym/personal trainer, spa, and sorts therapy all in one place ... and I will actually enjoy it!

We stopped by to start my little brother's bachelor party, and Steven ensured our momentum got off…read moreto a great start. The facilities were accessible, high quality, and clean. The employees were all genuinely happy to be there, which made all of us happy to be there. Steven's caring efforts truly enhanced our whole weekend.