Called State Farm fully prepared to open a federal investigation because my policy showed two vehicles and my payment changed. I had already convinced myself I was the victim of an elaborate insurance scam, identity theft ring, or possibly targeted economic warfare. Zach spent 15 painfully patient minutes walking through my account before uncovering the truth: the second vehicle was my old car that I traded in half a year ago and apparently forgot existed. I genuinely said the words, 'Wait... so this is my fault?' and there was a long silence where I know he was fighting for his life not to laugh. Zach handled the call with the professionalism of a hostage negotiator and the patience of a saint. If State Farm loses him, society collapses. read more

I couldn't be more impressed with the customer service experience I received from Paul Ortega. From the moment I started the quote process, everything went smooth. I had a few questions during the transition, and Paul was responsive, knowledgeable and genuinely helpful and made sure I felt confident in my decision. Highly recommend working with Paul to anyone considering a switch. read more

I have been a member of state farm for years. I have only been with the Vanbiesbrouck agency for about 2 years. I have always had great service through SF, his agency have set the bar for customer service. The office manager Teresa, went above and beyond getting the lowest rate possible after adding my son to our auto insurance policy. Thank you guys!! read more

great insurance company who looks out for you & your best interest. has a small town company feel & that's what I love about them. Ben is a great guy who surrounds himself with the best workers & people. I wouldn't want to insure with anyone else! thanks for all the help Ben & Co! read more

Effortless experience. Working with Sam was super easy. Took care of everything over the phone and online in a matter of about 15 minutes. State Farm also came in at a much better deal with much better coverage than the other boat insurance companies. read more

We recently switched to State Farm, Jasmine was extremely helpful and patient with us. She was very kind and easy to work with. I highly recommend this office to anyone who is looking for a very good experience and transition. read more

Great office with knowledgeable staff HIGHLY recommend if you're looking to save, while maintaining a high level of coverage. Couldn't ask for better service when asking questions on things I was un certain about. read more

Jasmine was awesome! She saved me a lot of money. Jasmine communication was timely and helpful. I would recommend her to anyone looking to lower their insurance! Thanks again State farm and especially Jasmine!! read more

This office is fantastic. Absolutely love the level of care and support here. Their life insurance is honestly the best and worth every penny to protect my family. read more

Ben is very knowledgeable in all things insurance related! If you have any questions about insurance, or even financial questions, give him a call! read more

All the staff are extremely friendly. Jasmine in particular is very helpful. I also spoke with TK the other day and she was also very helpful. read more

Helpful and affordable!! You can't go wrong using be and his team! Saved money and feel overall better about where my coverage is at!

This is a great office. Highly recommend using them. They are all knowledgeable and helpful. Best state farm office in Muskegon!

Thank you so much, Jasmine, for helping me, ensuring I had everything I needed, and taking the time to assist.

excellent at finding solutions and providing sound financial advice. always looks out for me as a customer.

I have had my insurance with this Agency for years and love all the help I get every time I need it

Paul was so helpful when I needed to make a glass claim! He took care of everything! so easy!

I spoke with Paul Ortega, very knowledgeable and personable. Thank you for all your help!!

Paul is awesome! Helped us a lot and answered all of the questions we had! highly recommend!