Vine a una cita y la chica de enfrente llamada josselin o yosselin dijo que no podía saludar una trabajadora de ahí por órdenes de su superior según pero sólo la saludé Aparte me gritó desde su asiento y yo estaba sentada en la sala de espera es inaceptable una situación así Deberían de contratar personas educadas y con principios esta señorita de mal carácter y de mala manera me habló read more

At first I was a little hesitate about going to this clinic because of the bad reviews but these are from over 3+ years ago so, why not? The front desk was courteous and very proactive. The facility was impeccable. Medical Assistant Jennifer and Dr Eapan were amazing, efficient, asked about my symptoms and most important took the time to listen. I would say, I received quality healthcare service. read more

felicitaciones para la señora Ivonne nuñez muy buen servicio y rapidez en su atención para tramitar renovación de tarjetas de toda mi familia read more

I scheduled an appointment over a month ago. 48 hours before my appointment this week, I received a call saying they need to cancel because I am a new patient and they can't accommodate me. I took off work, scheduled way in advance, inputted all my information, and they call me 48 hours before the appointment. Unreliable, do not advise going here. read more

Worst health clinic ever. My prescription (one I've been on for years) was not refilled bc the prescriber wanted me to have a follow up appointment at 3 months. But didn't bother to tell me that. After holding for over an hour, a nurse tried to make that my fault, saying I should have asked about when to follow up. No. It is the DOCTOR'S responsibility to tell me that if that is what is desired. I called a week ago & requested an automatic call back. Twice. And didn't get one. Neither the prescriber or her specific nurse were in today. Previously, I made an appointment for a specific procedure. When I got to my appointment, I was informed they couldn't DO the procedure. The one I specifically requested. I was charged for my free annual health screening. After being told it was at no cost. I requested a prescription for a mental health medication. I was told I needed to see one of THEIR providers (despite already seeing one of my own.) There were no available appointments for FOUR MONTHS. At which time that provider would decide whether or not to send me to a mental health provider who could write prescriptions. I requested a number of referrals. And waited. And waited. And waited. I was never notified if they were completed. It's a warehouse of ineptitude and inefficiency. Staffed by people who seem utterly incapable of doing even the most minimal aspect of their jobs. Run away. read more

Jorge and all of the staff there have helped me so much. Love them all. Never had such wonderful treatment. Love Cassandra too!!!

I had an appointment with Ivonne Nuńez, to apply for map. She was thoughtful, approachable, and kind. She was very quick and efficient! Would recommend, will be back! read more

Needed an appointment so I can go to nursing school, my physical exam form is due in three days. They called me and CANCELLED my appointment with Aroldo Ibarra, PA three days before my form due to their unorganized behavior. Absolutely unacceptable they could not fit me in granted it was their mistake. This presents a huge issue for me and my nursing school acceptance. They told me to go to a walk in clinic, but I was trying to go to them because I cannot afford going to a walk in clinic. I would give 0 stars if I could, HORRIBLE. Aroldo Ibarra should get new staff I am so upset. read more

I hate that thers 1 phone number for all community clinics and they never call you back or pick up the phone

HORRIBLE !!! I had an appointment for 830am, I arrive at 826am and get told that my appointment was at 820am. I told the front desk that no my appointment is at 830 and re told the conversation that I was told the only two appointment times available were 8am and 830am so I choose the 830am appointment. Then she says she has no extra time and that she doesn't know who I spoke with so I can sit an wait to see who won't show up for there appointment and then I can be seen. This was bull**** and horrible service! Do not go to this doctor office it's a complete joke and the receptionist have ZERO customer service skills or knowledge of ANYTHING!!! read more

Avoid them, staff is hateful there. Unfortunately if you're late by a few mins they'll make you wait for hours and still won't get to see the doctor. Go to Baylors White instead, they're the best. read more

I had an appointment today to apply for map and my appointment was at 12 with Anna. When I got there they told me they take there lunch at 12 why? Would she schedule me at 12 then. Don't recommend coming here. read more

I would maybe have given more stars, but I was just the driver for my grandson and his girlfriend and their baby, so I can't rate dr or nurse. I read the reviews before we left and thought maybe the kids should find another dr since most reviews were not good. We went to the Ben White location The appt. was for 9:40 and the kids went in as soon as they got there. There were hardly anyone there when we arrived. Total time spent there was less than 1 hr. The staff was courteous to all that came in after I sat down in lobby. A lady did come in as a walk in and she did not have to wait long before they called her. The kids had no complaints of the dr or staff. They go back in a month and this time I think I will go with them back to the exam room and check out dr and staff. The place was not fancy but clean. read more

If you like dealing with a rude staff (not all of them) and a Dr. that makes you wait an hour and a half then look no further. This is your one-stop misery spot. While you wait you can expect the Dr. and her staff to have lenghty conversations about dating, food, how long the last movie they saw was. Great place if you're looking to add stress to your life. People with low blood pressure need not apply. read more

Waiting in a line of people checking in for over 15 minutes, was told my appointment was on floor 1, go to floor 1 wait in another shorter line only to be told I'm past their 5 minute grace period and have to reschedule because they are a work in clinic and the Dr goes to lunch 12-1 (this is at 11am) so I tell the lady if it's a work in why can't she work me in after lunch and she tells me to have a seat so she can go see if the dr will. Wait another 6ish minutes to get told I can come in and wait after lunch to see if someone doesn't show up but it can't guarantee she can see me. Let me just say the nature of my visit is only for an orthopedic referral for a wrist injury and is an in and out type of appointment! First time here and after this incident I will NEVER be back. read more

I was at Ben White Clinic today, I got great care and service. Dr. Okunade is the best.She listened to me and did her best to help,

I had been going to this place for years. I started there because I had no insurance. I will say that Mrs. Raquel Valdez is a terrible "doctor." When I needed a refill on a non-controlled substance, she would make me make an appointment. Even if I needed just a few of my blood pressure pills to get me through the next appointment, her nurse was no help. I'd have to revert to my pharmacy to give me loaner pills. Now I have decent insurance, and still experienced problems with their staff and that "doctor" inparticular. I found a much more friendly and responsive clinic up the road, and I would not go back to Lonestar, even if I lost my insurance. read more

No one in their right mind would complain about a $20 doctor visit or a $6 psychologist visit. Not having health insurance sucks. But this program makes it easy. Apply, get accepted, have a regular doctor, Rx, eye exams, dental and a shrink - all in one place. Oh? You have to wait a little sometimes? Welcome to poverty, my friend. At least you have somewhere to go, when you're sick. I am extremely thankful for this place. read more

Stop!!! I was billed for a financial review. Never received any medical services. There is nothing you will be able to do. They will bill you, you will dispute it for 120 days. Then it will get sent to collections. read more

This place is a piece of shizzle! Back in March I called to schedule an appointment because I have TMJD and it was really bad then. I woke up in extreme pain and couldn't open my mouth. So I called wanting to see an actual DOCTOR but had to see a nurse practitioner of course. Anyway she was pretty cool and I went in with a list of doctors I needed to see for this problem. I was told they would put an out of network authorization in which they did. Well come to find out my dental coverage is limited and it doesn't cover TMJD. Well I did a google search of docs that may treat this and Dr.Daniel Leeman came up. So I went back to see if I could get an out of network auth to see him. I was told they would put it in. A month goes by and NOTHING so I call them wanting to know what the damn deal is. Of course they gave me the run around but after going back and fourth I was told again they would put the auth in. Again a month goes by and NOTHING. To make a long story short after 3 months of telling me they would put the auth in they STILL hadn't put it in. So I'm speaking to this idiot in their referral department which is the same woman I had spoken to for the past 2 months fighting with this incompetent twit to put in the auth and she's still giving me a B/S story. So I leave the restaurant I am at, walk outside, and yell at this idiot to put the damn auth in. It shouldn't take 3 months to put in an auth. So she says yet again OK I will put it in. Now the next day I received a call from Leeman's office wanting to schedule an appointment. I figured LSCC finally put the auth in. Well 1 or 2 months after that appointment I had with Leeman his office lady calls saying I have a past due balance of $251. She said they never received the auth from LSCC. Now they are trying to stick me with this bill and telling me if I don't pay they will send it to collections. So because of the lies and incompetence of LSCC's referral department I'm pretty much getting screwed. I called 3 weeks ago and filed a complaint with Vanessa Brown. Well 2 weeks goes by and that Chante from Leeman's office calls me again trying to collect for the bill. So I'm calling LSCC and demanding to speak to a manager and the incompetent idiots working there refuse to put her on the phone. Just sending me to Vanessa Brown or her supervisor. So Vanessa calls me and says their billing department is handling it. Well I called the billing department and they didn't even know anything about it. Well I finally called back and got a manager on the phone. Rest assure she was just as stupid as they are. What LSCC need to do is come up out their pockets and pay for this bill. This is a screw up on their part and they don't want to take responsibility for it or even fix this crap. This has been ongoing for over a MONTH now. So now I'm filing a complaint with my insurance to see what can be done about this. I wish I could avoid this place like the plague. It's a dump and the only people that go there are people that can't speak English or barely speak it. Then they let their brood of kids run around and trash the place. You don't even get to see DOCTORS just nurse practitioners lol. *Update* I had to go through my insurance to get this issue solved. Should have done that MONTHS ago instead of wasting time with these losers. LSCC NEVER tried to correct this problem THEY created even after I was told by Miss.Veronica in the complaints dept they would. Didn't even take action against the lying idiot that started this. SCREW this place and the staff!!! read more

Lone Star Circle of Care (Texas Health Sciences Center Location) is a professional and caring facility. I take an elder family member there for routine care. Ashley Snider, nurse practioner, has been one of the best physicians I have ever worked with. She establishes excellent rapport and trust with her patients. Their follow up (Nurse Regina) is timely and appreciated. Judy Roberts read more

Have been going to this place for 7 years. Have the most awesome drs and nurses and front staff

If you want to be treated like a number, talked down to, blown off, told things are about "policy" (not the PATIENT), or just plain ignored, then this is where you need to go. I found it in abundance here. Not ONE person I've dealt with could ever hope to look me in the eye and say they went into this field because they care about people! It's just plain sad. read more

The billing department is a mess. They do not explain things correctly and will not transfer you to a supervisor, instead they will submit a request to have the escalation department give you a call back within a week. I'm a customer who has been paying my bills every month, and still this department and their lack of knowledge let the customer down time and time again because of their incompetence!!! They blame everything on "the system" that automatically does things, and they have no authority to fix anything. I have all documentation proving that I have made my payments, and they still refuse to help me. I will not be doing business with them in the future because they can't get their billing issues handled correctly and the customer who has been making payments in good faith gets the bad end of the deal. read more

Eh gads! Went to do the yearly renewal and their prices have skyrocketed. Went from affordable to, as has been in the news, like many Texans and Americans, have to now weigh if an office visit is really necessary. Thanks Obummercare. It must be repealed. We can not afford it. Free Market is the best solution along with portable Insurance for those who are able to have that. read more

i only called to set up an appointment, but it was a great experience! The woman was the nicest and most helpful i've worked with (probably made 25 phone calls and had 24 annoyed/pushy/rude people on the other end.) If their north Austin office is anything like their appointment reps, this will be a breeze! read more

Horrible. Don't think you're going to call your doctors office! You're going to a phone tree and wait for over ten minutes to answer a bunch of questions and then be forwarded to a voicemail. After the voicemail you may wait one to two days for a callback. God help you if you're not available to take the call. You'll get to start over! Oh and patient portal access? Nope! My information doesn't match their records, which is truly unfortunate because my name & birthdate has always been the same. Call in for help and guess what...the phone tree of oblivion again and promise of a callback by IT. My doctor was great, but that cannot make up for the overall horrible experience of trying to actually have access to my information or contact her. read more

If I had a choice of giving 0 stars it would be so.....I wouldn't take my worst enemy to this place! They don't care at all about you as a person. This doctor literally argued with me the whole time about my symptoms.I suffer from endometriosis and he proceeded to tell me that nothing was wrong with me and how I was making myself hurt because I smoke. He then went on to judge and chastise my lifestyle as well as letting me know he would not be removing the cysts from my ovaries because they are normal.....I've been carrying those cysts for over 3 yrs because I had no insurance the first time I had to go here. Now that I have insurance they still treat you no better than dog shit on the bottom of your shoe! I'm dying and they could care less....and they wonder why I feel like killing myself everyday read more

Bad bad service! Always have to wait more than their "normal wait" which is 9 minutes on the line for someone to pick up my phone call! Called like 5 times and its the same thing. Total BS! Star rate is 0!! read more

Jeez, I guess it's better than what I had before obamacare but not by much. At least they are nice and semi-punctual about it. Not very happy with the communication and treatment plan but its what my insurance covers. read more

I've had different physicians at Lonestar but I will tell you that Dr. Mabel Rivera-Padilla and Dr. O have been outstanding and really listen to their patients. The office staff have always been helpful and understanding. It takes amazing people like these in healthcare of the poorest and most marginalized to the richest sectors of Austin. From richest to poorest they accept all people:. As humanely and decently as humanly possible. I feel blessed by Lonestar Circle of Care. I will be seeing Dr. Eapen now so I'll keep you posted read more

This Clinic has very unprofessional Physicians. Most of them have been horrible at communication and detailed note taking regarding charting my medical files. This is a free government clinic. Most physicians do not take my medical care seriously, even after I brought it to their attention. I even tried to switch Physicians, in hopes of better quality care-- nothing changed, same disrespect-fullness. A few other, previous patients tried to warn me of this awful clinic, wished I would have listened! I wished ALL patients who have similar complaints, would write to the Joint Commission offices, regarding the poor care of the LSCC. Physicians. read more

Thank you Lone Star Circle of Care. My partner committed suicide thanks to your absolutely freakish, humiliating, less than caring services. I will be spreading his ashes this Thanksgiving with his family. You all should be so proud. Do not have a loved one go here. read more

Ridiculously terrible service. I arrived on time for my appointment but the receptionist was busy so she mark me down as 2 minutes late and therefore refuse to let me see the doctor. I have already been waiting an hour. They said they will let me know when I can see him now. my bus pass has already expired because of the weight and if it weren't for the kindness of another patient I wouldn't have a way home. When I asked about changing providers, as they blamed this decision on the doctor, they were completely uncooperative as well. If you have any other options besides here or Community Care Clinic I suggest you take it. These are the two most difficult places to deal with in my experience. read more

When we finally got to the exam room from the ridiculous wait in the waiting room, we waited another 45 minutes before seeing the lovely, personable PA. That was our first visit. The second visit, I had a sick child, they did not have any appointments available for the week, so we were instructed to come early and wait until someone did not show up. We waited 2 hours!! The check in staff sit around and do not appear to do anything except watch us wait and it was obvious the nursing/CNA staff don't do much either. We are only here because my husband lost his job and we had minimal choices for healthcare. Lay off "support" staff and hire more PA's and Doctors! read more

I saw the reviews and didn't know what to expect because people usually yelp about their bad experience and not the good. When called to make the appointment the wait was 5 minutes at 9am. The representative was nice and very understanding and was willing to give options available about appointment. My first time at this clinic was great! When I arrived the front desk was very nice. I was called in 10 minutes even though it was crowded. The nursing staff was nice and gentle with my son since he had to get a shot. Then I waited about 8-10 minutes to see the doctor. Doctor Boger was excellent she even refilled my sons prescription with out me asking. The visit was about 45 minutes. Which is pretty good since I had 2 kids in tow. I'm giving 4 stars because I did try to call and ask a question after the appointment and after a 10 minute wait I was hung up on. Other than that my experience with this place was good. read more

Yikes! their first tier support specialists should reevaluate their jobs. The representative I spoke with was rushed, frustrated and rude. Did not make a good initial impression. I elected to contact other doctors in the area. Unfortunately, the support you encounter initially could be indicative of the level of care. I would not recommend this service read more

Great service for a great price. I noticed all the complaints were about billing problems. I didn't see even one complaint about their medical service. Some people have come to expect free medical care. They get upset if they have to pay anything. I went here before I had insurance and their copays were cheap. I now have insurance and still use them. I was able to get a same day doctor's appointment. Dr. Eapen is very knowledgeable and friendly. read more

I have had some very helpful encounters with primary care providers at Lone Star Circle of Care. Both a doctor at their Seton NW clinic and a nurse practitioner in Georgetown have been superb. I have been seeing a nurse practitioner at Seton NW who is similarly attentive and gets good results. But their support staff is a nightmare. Recently I had to get a prescription for insulin refilled. I'm a type 1 diabetic. It's not really optional. The last time I was in to the office the nurse practitioner said to make an appointment for the end of December, and I did. When my insulin ran out in early December, the pharmacy called for a refill, and it was denied. The reason? I had not yet reported for my late December appointment. I spent an hour and fifteen minutes on the phone waiting to speak with the nurse's nurse, and her first response was, "You don't take insulin any more." That would be nice, but type 1 diabetes doesn't work that way. Then she said I had not reported for my appointment, and I concurred, noting that the appointment was, after all, for later in the month. Then I found out the appointment had slipped their books, but we made a new one for 13 days later. She sent in a request for a refill, to the wrong pharmacy, for 8 days worth of insulin. This means I will spend another hour on the phone on hold and ask for another refill before my appointment. If this were the only problem, I wouldn't be writing a critical review. It's not. This particular nurse makes chiding and unhelpful statements to nearly every inquiry. She flies off the handle and has to be gently coaxed back into our common reality. It takes up to two months to get a referral to a specialist--and I have insurance and there are specialists who take it. Then the referrals are not to specialists in Austin, who accept my insurance, but in outlying areas I can't reach by bus or cab, even when I specifically request the doctors I can travel to. The reception staff can be friendly, or they can express inappropriate opinions, such as "You stink." On that particular occasion the reason I was coming was gangrene of my foot. Yes, it stunk. It was a lot stinkier to me than to them. And over the years I have found that if you don't have insurance, you can't really be seen by Lone Star Circle of Care. They always found a way to reject my financial statements back when I was uninsured. If I had just been on some kind of government assistance, then they would have seen me. Since I was working and poor for a while, too bad. I don't like to diss an organization that tries to do good work. They do have good doctors and nurse practitioners. They have not, over the past six or so years, had good support staff. read more

So two weeks ago I called for a note...never got a call back so I decided to contact a manager....a week ago. It has been two weeks since my call and a week since I contacted the manager. No one ever called me back. Normally you would just call but since you stay on hold 20-30 minutes to speak to someone, I did not do that. I have a job and cannot sit around that long waiting, plus it is just not acceptable. I did get a call today to remind us of an appointment tomorrow though. Don't think I am going to make that appointment. Decided I will find a doctors office that I can call directly and that do call their patients back. It is not worth going back for a referral to an ortho and being charged a visit. LSCC does not care about their patients or respect our time. After over 5 years I decided it is just easier to move on and avoid the unnecessary stress and frustration. There are lots of doctors offices out there that do care and do respect their patients time. Good luck LSCC, you lost three patients today. read more