Whoever answers the phone is rude and doesn't know how to say goodbye to customers. just yes and…read morehangs up mid sentence lmao. their prices are outrageous too. just go to staples lol

I had a terrible experience with this company, unfortunately. Some staff in particular really need…read moreto work on their customer service skills, especially over the phone.

This company Is a joy to work with.. exceptional quality and price!…read more Thank you so very much! I will be forever be a grateful client.

I would love to review based on the printing - but I can't. First time I was on a deadline so I…read morecalled up and the girl told me to email the files. She said it'd be done by 4pm. Well at 2pm I received a call saying the printer is broken. I asked if they have only one printer and she said yeah. Then I asked for a recommendation and she didn't even mention the other locations. This morning I woke up early to go to get a print done after seeing they're open on Saturdays. I thought I'd give them one more shot. I wake up early, walk downtown - not open. Even though it clearly says Open at 9am on Saturdays on all of their online profiles). Completely unprofessional. I then called every other locations - none of them are open... or they aren't picking up their phone.

I done most of my event print out with twiisted media and they did a fantastic job with it. They…read morehad their own designer. That save me a lot of time from sending artwork back and forth for revised. All my clients love their finish product.

Used this place twice and will never come back again. 'Johnny' has to be one of the most…read moreunprofessional characters I have ever met in my life. Not to mention I saw him throwing a tantrum or some sort at another customer, or employee?, at my most recent pick up. Cheap prices, decent quality, pay for what you get. But definitely see their other sales other than Johnny, steer clear of that fellow. 1-star for not only late on my first order, but late on my second order as well. Also, there were some loud arguments going on in the meeting room between client and the company manager at my first pick up. I have never written a review before on Yelp, but this has sparked my interest. They definitely need to change their management.

Short and sweet - all I've got to say is that the staff working here are friendly and eager to help…read moreyou out. They answered some questions for a real small job that I had, got back to me super fast and printed my labels in a day. I was so happy, I am looking forward to using them again for future projects.

If you're looking for a professional, friendly team to support your printing needs - look no…read morefurther! I have worked with TPH team at 608 Hornby with my previous company, current, and for personal needs. No matter the project, size, or timeline - they are up for the challenge. Thank you to Lisa, Kim and team for their dedication and work. It's hard to find people like them.

I needed some items scanned and emailed. I received the most helpful, friendly and professional…read moresupport from this business and highly recommend Copies Plus.

Service is OK. Not great which is why the two stars are missing. Service super important for me…read morewherever I decide to go whether it's a company like this one or if it's a restaurant. Their service could be better. Much better because I came in wanting to print a funeral program. And the guy asked for my USB which I gave him. And he didn't even ask me to come over to the computer with him. He just looked at me as if I didn't know what to do (which I didn't cause he never said anything to me). The staff could definitely be friendlier. The service there felt cold. Perhaps it was because it's a Saturday morning. But still. You're at work. And if you're at work. You gotta be prepared to give the best type of service you can offer and give when you're at work. I would still recommend this company if you needed something to print. But like everything else. If they don't improve. Time to move on cause there are companies that do take their service seriously.

Amir was extremely helpful in helping me figure out what I want my posters to be. (size, paper…read moretype, resizing the actual image) Though I did not go through with the printing process, the customer service alone was enough to leave a good impression.

Hey I'm bona fide! I have biz cards! Truth be known, I came…read moreto Minuteman because they hit me up 1st. on my site. Yup, reaching out to your potential customers actually works! It was as if they were reading my mind. Well, maybe they were reading my Tweets. It's a small-ish shop, but for now they can handle most of the jobs in house. Later, they have the option to send it to the bigger Minuteman shops. At the front desk and on the phone is young Kevin, a multi-tasker in the least. C.S., a bit of graphic design and print shop experienced. He was very accommodating and able to manipulate my file to make a small design change that made a big difference. Franchise owner Amir is there to keep the show in line. These two are so friendly you almost want to invite them for dinner! My job was no big challenge, but it was done efficiently and on time. There are a few print shops in the area to choose from but I'd use Minuteman again. Thanks guys! -V.E.V

I'm going to keep this review short, simple, and sweet. If…read moreyou are an actor (or maybe even model) here in the Vancouver area and need prints. This is where you come. No exception. Their quality and customer service beats all as far as I know. Quality 5/5 Print time / Customer Service 4.5/5 Price 4.5/5 (there are a few cheaper places, but I don't know how the quality compares) You can complete your entire order online, or go into the store and they'll be happy to assist you. Returning customers (prints are cheaper, if you're getting the same pic printed). New orders seem a little expensive but this is a business expense, and Rocket Repro will not let you down. If you need your acting headshot printed, get it done here. Modelling fashion prints? I'm quite positive they will impress.

Awesome! I was…read moredesperate. I needed two copies of my resume before an interview and my printer at home broke five minutes before I was due to leave the house. Typical. Frustratingly, I was turned away by two other local printing companies who snootily told me they only deal with creative printing/repo, despite having standard colour printers. However, after stumbling in a blind panic through the bright yellow door, Martin at Rocket kindly printed out two colour copies immediately, no trouble at all, and for free! Super kind. I guess they normally deal with high quality photo prints. Being in such a rush, I left my memory stick behind and he later contacted me to let me know he'd put it aside for safe keeping until I could collect it. Thanks Rocket! Really appreciate your help in my hour of need. I'm looking at getting some black and white film developed soon so will definitely be bringing it along.

The Printing House does fantastic work. Our business uses these guys for jobs of all kinds…read moreincluding internal marketing as well as various jobs we commission on behalf of our clients. In every instance, Jess and the rest of the team at TPH are absolutely fantastic. Their prices are fair and they always go the extra mile to make the process easy for us. When you're running a business, vendors like The Printing House are a godsend. I notice another reviewer complaining about pricing: for me, we switched to TPH because our previous supplier was overcharging and not providing good service. With TPH, we're getting better service and pricing. If you want something done right, this is the place to go.

The only times I come here are when I'm rushed for a few photocopies and can't go somewhere else…read more Since they don't operate any self-service machines (like Kinko's or many other places on Broadway), the copies are $0.25 each, which quickly adds up. It'd be great if they could even just have one machine set up for self-service. I guess what TPH specializes in are larger, "serious" print jobs, like posters, brochures, books and the like. Still, my impression is that they are quite expensive, and friends who've used TPH for such jobs concur.