Placed an order back in September of 2024. It is now February 2025 and I still have not received…read moreproduct. I have emailed multiple times looking for answers and have not gotten any response. My experience has been very poor. They took my money and delivered nothing. BUYERS BEWARE!

Super accommodating to my time frame and let me come by after work! Even offered to do the job…read moreright in front of me when I came by! And had the cutest dog. Thank you so much Mike! I will be coming back for all of my layering needs

Beautiful work and great guidance, from co-owner Julie, to help you create just what you imagine.read more

The Our Personal Touch Monograming Crew is absolutely…read moreamazing. They do great work, state-of-the-art embroidery equipment to handle all of your custom designs. They also screen printed a few shirts for our business. I can't recommend them enough! If you need any advertising apparel or embroidery done, this is the place to go to hands-down. Locally owned and operated great pricing and quality craftsmanship.

High Desert Frameworks developed and dry mounted my photos (due to my mistakes, I had multiple…read morecopies made!), with professionalism and integrity. In the past couple weeks, I was on the phone, and in the shop a few times and each experience was great! I would recommend this team for all your photo printing. Well done, and thank you!

I prefer to support small business and this time, it backfired. I spent $750 on 3 custom framed 12…read morex 18 prints. It took 2 months which I was told in advance, which is fine. I went in today to tell her that I'm not happy with the overall product and feel the matting is way too big for the print and asked if anything could be done. After a deer in the headlights look, she did not offer any solutions to make me happy after the money I spent. In fact her first comment was "well I cant take apart the framing to make it smaller." Her demeanor was not warm from the beginning and certainly wasn't warm when I mentioned I wasn't 100% happy. I cant express how much customer service means in our town, there are plenty of other places to support and even the smallest gesture matters. Do not recommend.

This place is a hidden gem! Owner's Susan, and her son Aaron (master glassblower) are amazing…read more They worked with me to create a custom piece of glass blown art to house my pet's ashes. Now, not only do have a beautiful piece of artwork, I smile every time I look at it. If you're looking for a memorial piece, a unique gift or want to commission a custom piece for yourself, this is a must visit studio. Bonus, they offer classes for individuals, couples and large groups where you can learn how to make your own art piece!

Took a beginner class. Instructors were very patient and knowledgeable. Directions were clear. The…read moreinstructor made sure I was comfortable handling the glass and helped out when I needed it. I have taken several glass art classes and this studio's class prices are very reasonable. I would highly recommend anyone interested in trying glass art to take a class here.

Local owners, extremely helpful Fair pricing…read moreI wanted to increase the size of a small gold ring Received a call back from the owner explain to me the ring had been worked on before using cheap gold The cost to increase the size of the ring would be too expensive Close to $600 for the extra gold and labor Suggested I hang it on a chain around my neck The ring has sentimental value I Gave the ring to my wife years ago She gave it back to me before her Alzheimer's destroyed her memory. I really appreciate their honesty and caring I'll be back In fact, I will buy a chain when I pick up the ring I had hoped to wear the ring on my pinky finger

I have an almost 30 year old Raymond Weil Parsifal watch which I truly love. It is beautiful and I…read morealways get compliments on it. For the last several years I have had to have the battery on it replaced about every 1-2 years. It's more an annoyance than a problem, but I guess I need to get it serviced so the battery lasts for several years like it did when I first purchased it. We moved to Bend in late Nov 2025- DH took it to another jeweler on 3rd St to replace the battery. he said he had to wait some time and the cost was $20. I went to put on my watch about 4 days ago and found it was dead. So I called this shop and spoke to a really nice lady and she said come on in and that she typically would replace the battery while I waited. So I went by- it's in a mini mall with easy access, and three ladies were before me. The lady took my watch and told me she would work on it. I strolled the mall and came back to the counter where much to my surprise- maybe 5 minutes later- she had finished the work. The cost was $15, and she said there was nothing of a charge left on the other battery. In any case, I believe she said her name was Laurie, and I have to say it was a pleasure meeting her and having such personal and professional service. If you need a watch battery replaced, don't mess around with the other stores- just go here!

Great family owned business here in Redmond and the prices seem reasonable to me for all my watch…read morebattery repairs.

I've had my mother's engagement ring reset and a necklace shortened. Wonderful work and service for…read morevery reasonable prices!

Needed to have a prong on my heirloom wedding ring repaired. After consultation, three more were in…read moreneed of attention. We were given an estimate on repair price & completion timeline. Price quote was reasonable, timeline seemed long at five weeks, however we understood. Imagine our surprise when they called two weeks later saying repairs were complete. My ring looks beautiful, price was affordable & timing was perfect! We'll be back!

Kay and the staff are very friendly and prompt to help. Their prices for jewelry cleaning and ring…read moresize adjustments are much better than some of the more expensive stores in Bend.

Fantastic! Super helpful and knowledgeable. I'm grateful for their help! Thorough and skilled !…read more Thanks

Mike and his team repaired/refinished 2 items for us (a rocking chair and small side table). Mike…read moreand his team were professional at every turn. Responsive, thorough, flexible, communicative and knowledgeable. The quality of work was outstanding. I am so glad I decided to restore the items. They look and work better than when I purchased/received them. Mike was also responsive when I let him know I was in a time crunch. He was also able to exercise his creativity in figuring out how to replace the seat of the rocking chair, as the manufacturers are now out of business. His flexibility and creativity are appreciated. Highly recommend you utilize his service to repair or restore furniture of any type. Good furniture is hard to come by these days. With a solid service like this, we should put energy into preserving it.