Had a similar experience to the review from Joshua S…read more Avoid this garage at all costs. Whatever the cost is, it will be cheaper than their labor rates. Dishonest business practices as well. My truck sat for a while after getting rear ended. Ford service center did a full inspection (aside from the body damage to bumper and tailgate) and said it needed new rear brake pads and maybe rear rotors. Drove the truck as is a few times but brakes were shuddering. Then RF caliper was sticking a little and got ABS malfunction warning and a couple of others. Took it to Wiles for work on brakes. Planned to have the body work done there as well eventually. Despite the fact that I had just done the front brakes myself just weeks before the truck got hit, when Wiles called with a list of needed repairs it included pads and rotors all the way around. The other repairs were a new FR caliper and RR parking brake shoes and backing plate, and some sensors. I figure ~$1,500 parts and labor is a fair ballpark to expect. They quote me a price of ~$2,697.00!!! A price close to what Ford charged me to take the top end of my engine off! A few days later, I get them the damage assessment from the insurance adjuster for the body work. Then they call me and say they have a problem with the labor rate the insurance approved at $60/hr. They want $75/hr and say I can fight the insurance company about it or I will have to pay the difference. They say it will be $500 more in labor than what the insurance company has approved. Then they call back again saying they found more damage to the brakes. What more could there be? They already have me for brake pads and rotors all the way around, which was already suspicious as Ford said only the back ones needed work and I already did the fronts, a caliper replacement, and the rear parking brake! How much more are we talking? Another ~$400! Then they call back AGAIN to say one of the parts is backordered so they have to get a more expensive one from Ford and the bill is going up again! That's not how estimates work! You investigate the problem, assess what it needs COMPLETELY and give a quote for repairs and stick to it. Not get the approval to make repairs based on a half-assed assessment and then hike up the bill another half grand because you conveniently "find" more damage and because you can't get the parts for the price you originally quoted! If you give a bad quote and that's on you and you eat that cost, not the customer. Especially once you have their vehicle taken apart and the repairs halfway done with an agreement to pay! That's not an honest way to do business. So now the bill has gone up to $3,127.08. I'm not happy but I approve the cost, but tell them we are going to have to wait on the body work. Then, when everything is finally fixed, I pick up the truck and the bill has gone up another $135 to $3,262.08!!! No explanation for what that was supposed to have paid for, either verbally or on the invoice. Then I see that I have been charged over $1600 in labor costs alone at $100+/hr! What happened to the $75/hr??? Dealerships charge ~$75/hr and they are already notoriously expensive! I was also charged $35 for "shop materials". What is that? The latex shop gloves? Degreaser hand soap they use in the bathroom? Shop towels? It wasn't slide pin grease because they charged me another $45 for that even though I know for a fact it comes in the kits that they ordered. They even charged me $30 for the shipping costs! That's the overhead cost for running a garage and they are charging customers for it! What else do I have to pay for, their water and electric bill too? The sad part is they lost a whole other $3500 job because they were greedy over $500. I will just do the body work myself and take it somewhere reputable with fair prices to do the paint. Stay away unless you have money to throw away and don't care about getting scammed and ripped off.

Was in from out of state and they took right care of us. Strongly recommend if you're looking for…read moresmart, honest work!

On a long road trip from Maine to New York in my 2005 Subaru. My front tire started making a funny…read moresound so I brought it here. They told me the lug nuts were loose, and fixed them in five minutes for no charge. Thank you guys!!

Highly recommend, very friendly also felt very comfortable. My mother and I were on our way too our…read morelittle getaway and our car broke down, they have been helping us for 4+ hours, the man working on our car was very nice and went out of his way to stay late and work on it, highly recommend this place, they have very hard workers definitely will spread the word

Don, got me up and running the same day for a great price…read more Solid businessman and professional

I am relatively new to this area and did a google and yelp search before going to Dr. Robs . I was…read morenot disappointed! I was availed of the cost of service before they did the work. No surprises!!! They were very nice to deal with and did all the work I asked . Very efficient. I would not hesitate to recommend them to friends.

Moved to Oxford a couple of years ago and have been to three auto garages before finally finding…read moreDr. Rob's. Search is over now -- this is the one to stick with.

Dans is a joke. If he has a personal issue with you he will do you dirty and lie to you.. He has…read morelied to me and put my Safety at Risk. Let alone knows how to play the system. Never gave me any paperwork. Thought he was doing what needed to be done. Put trust in him. Why did he never provide me with paperwork. Well if there is no paper trail the customer gets screwed. Safety is my number 1 priority and he put that at risk. 7 times he had my car. 7 times i mentioned my brakes, every single time. There is nothing wrong with them, more than likely brake dust. I believed him. Why wouldn't i. My brakes have been down to metal since day one of him having it.. Very Disturbing Behavior!!​

This guy is the best I found in rumford he is very knowledgeable about cars and if he don't do the…read morework he know where to send you to. Give him a try

My friend and I had an accident, and this tow company was called without our consent, selection, or…read moreapproval. Matthew Grondin flipped and then towed our vehicle 15 miles, which should usually be between $150-250, given that it was during open hours. Instead, we were charged $400 for a 20 minute tow, and he left our car (which had entirely broken windows) open to the rain all night it sat, which flooded the entire interior. Instead of offering to help, he immediately defended himself as not liable and threatened us with higher charges for "flipover rate" and claimed we were on private property during the crash and would call the police on us. He kept a snobbish attitude and cheeky grin when telling two minors with little knowledge of these ordeals. When leaving, I overheard three other boys around my age complaining about similar issues. Nobody should rely on this dude to get them out of a tough time and Grondin runs a questionable business.

I have had them work on both of our cars, and they are very thorough, get the cars in when they say…read moreand are done when they indicate that they will be. They do high-quality work. I sent a friend to them after he was told by another mechanic that his car needed all kinds of new things that would cost thousands of dollars. After inspecting the car, my friend was told that only part was needed, and that isn't needed yet. Honesty counts for a lot.

Pauls auto body is top rated in the North country. Excellent service and excellent customer service…read moreand always very polite and helpful and great attitude. Claude and Benjamin and there staff are the best at what they do! Thank you to all the staff that work there. A job well done!!!

Best place in my area Never had to go any where else ,staff are friendly and courteous, last one…read morewas two years ago truck hit us on drivers side , I tell you great job look brand new !

We love this auto repair ! They're honest and get the job done in the time specified. Impressive !read more

Needed to head to the airport when my battery died. I don't have the tools or experience to change…read moreit out by myself and NAPA wouldn't do it. I came to Savage without an appointment and they were kind and friendly. They took me in immediately , did some testing, put in a new battery and for me back on the road safely. And it was $5 more than NAPA for a better battery and they put it in for me. Will definitely come back here