Standoffish and rude. I'm totally fine that he didn't want to work a deal on a car that's been…read moresitting around collecting lot rot for over a month, it was the attitude that was souring. I have enough $ to pay the asking price, but with the bumper having a gaping hole, zip tied and the headlight bracket most assuredly broken I made a reasonable offer to buy immediately. Most people try and work a deal, which I guess is insulting unless it's on their end. It was totally fine that it wasn't accepted, and I left my # in case there was a change of heart but the communication was not very customer friendly, and neither was the follow up phone call. During a pandemic when most smaller businesses are extremely slow, I am fortunate enough to be in a position to shop. No worries my friend, there are plenty of used car dealerships and I have plenty of time to feel like an appreciated buyer.

Found a truck, everything seemed good, was told it ran good. Set up a time for test drive no one…read moreshowed, emailed again its been over a month and still nothing. Not to add there was a front axel in the bed and way more rust than in photos. Do NOT recommend.

Out of state buyer Beware!! Do not place deposit before seeing vehicle. Devastated to find out…read moreafter sale how crooked the body of my brand new F150 - some panels huge gaps others paper tight. Instead of celebrating a brand new car I'm miserable. A week old started Ford warranty repair, will take months, hammering adjusting fixing repainting - filed for Buy Back, refused. Stuck with reject truck from Macdonald Motors. Save yourself, avoid. My heart is broken, truck going to shop hours away so much inconvenience and anguish. I just wanted a new truck not a nightmare. If I saw these errors, which are obvious, I never would have bought this truck. Be careful of their online offers. Good luck.

Bought an 83k truck, had Chip for a salesman. The sale was great experience in and out no issues…read more at home noticed fender and door alignment issue and chip in paint. Brought back was promised they would deal with Ford fix the truck. No communication I had to call and email. Emailed Chip to ask for help getting my brand-new truck fixed, he never even emailed me back. I was left to run around for estimates for them. After almost a month I went to another Ford dealer who took care of my issues. Been 2 months still haven't heard from anyone there.

Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

I've had nothing but a great experience here at Profile. I scrolled back through the angry stars to…read moresee what upset them. I hope that those experiences are in the rearview mirror. Maybe it was just a bad group, all businesses have them at times. I bought a 2025 Forrester and have had outstanding service from them. When I needed a rental, they drive to come get me. I didn't have to try and figure out how to get there to pick it up. Their mechanics are thorough and the service department crew are really great.

Always the best experience. The staff work together as a team and make their customers feel welcomeread more

I had a really great experience buying a Jeep Wrangler in July 2026. This place is so unique in…read morethat it's so small, not a ton of inventory and there was only one, ableit excellent salesperson in the Jeep showroom. There was a hiccup with the vehicle but I was able to be seen next day to verify everything was great. I'd buy here again for sure.

To buy a car they're good. Service dept not so good. They neglect to tell you the whole story and…read morethen blame you for the issue

Stellar help from the Service Department to get my truck back on the road to Boston after a local…read morefender bender in Bridgton. Thank you Sam and team for your can do spirit.

The rudest salespeople...went to test drive a car ..they told us the car was being test drive by…read moreanother customer when we arrive...waited an hour...they never told us the car was sold..what a waste of time...

I dropped my car off to have minor body work done. I was promised it would be finished by my return…read morefrom va9 days later. I had to make arrangements for transportation to Portland and take a $75 uber ride back upon my return. When I went to pick up my car the next morning to go to an appointment I found out my car hadn't even moved from the spot it was left. There were no apologies from staff or any further attempts to fix the issue

I'm very disappointed in Ripley and Fletcher Ford I tried to get in touch with the service…read moredepartment manager and he was supposed to call me never did and got little to no response from owner and salesperson when I did their suggestion was it's time to buy a new vehicle not the response I was looking for. Just a little consideration to get the issue fixed since it was the inside of my driver's. Second door was rusted on the inside but that wasn't their fault ,,so their great while purchasing the vehicle but after that your on your own,, service department never called me back even when I was trying to get a oil change ended up going elsewhere,, email is useless and the owner even gave me a number so I would get a response in a timely manner that never happened he never responded but once,, not a good experience for me made me feel like I was a joke because I complained about the rusting no rust anywhere else,, I bought a 2020 white Ford ranger brand new and the only rust on it is on the inside of the drivers second door ,, I just wanted to see about getting it fixed not buy another vehicle that would probably be a disappointment because of the way they treated me with this issue probably not be any different if I had issues with another one of their vehicles they definitely don't back up there product ,, customer service needs to be worked on , on all levels from the bottom to the top

Den lies and makes up excuses for his poor work ethic and poor workmanship from his shop. We had a…read more2008 c30 Volvo in for a motor job which cost almost $6000. Motor runs well however, we have had a few serious issues with the motor swap. First he neglected to change the timing belt with the job, but to his credit when confronted on it, he put in a cheap Napa belt, and assumingly a timing belt kit. Next the used replacement motor came with a pvc oil filter valve assembly that had not been changed, as our original had been due to a factory service recal, and it failed causing a huge crankcase pressure that could have destroyed all the engine seals. I covered the cost of that. Now the clutch is slipping. Den says that when he changed the motor the clutch was in great shape. Total bs. The car is driven by my fiancé who doesn't ride the clutch or beat on it, so obviously the clutch should have been changed at the time of the motor swap. I offered to pay for the new clutch if he would take care of the labor and he said "You're on your own" and hung up. We had a coolant leak and he says he replaced the upper radiator hose that was leaking all over the bell housing into the clutch. Total bs. There is no way for coolant to leak into the bellhousing, on close Inspection of the flywheel inspection window, and bell housing drain hole, there is zero residual coolant. Shyster, lier, shoddy mechanic.