They got me in first thing today and when I called I forgot to mention to them I needed a tire…read morerotation and new wipers. They added on these services just this morning no problem, and I was able to pick up my car within a couple hours. 5/5 each time.

My car broke down, got it to them during closing hours they got the parts coming and got it fixed…read morequickly with fair pricing. Highly recommend!!!

I called the business. The man answered "Hancock's" and I asked if they provide emissions testing…read more He didn't answer my question, but he asked me where I lived. I said "Nevada." He laughed and corrected the way I pronounced it & began to lecture me on what Missouri requires. I told him he really had no idea what he was talking about since he honestly wasn't answering my question and I told him it was unprofessional to laugh at a customer. I wished him a good day and I hung up. Then I immediately received 3 phone calls from a different number (reverse lookup shows me the phone # is owned by Dusty, Frances and Patricia Hancock). On the third call, the man I spoke to initially, left a message and said "I'm sorry if you think I was laughing at you...I was just trying to help...etc." Getting those 3 calls was creepy, unprofessional and disturbing. The original phone call was uncomfortable and unprofessional. He doesn't seem to understand how to take constructive criticism from an honest and kind source so all the red flags are here. (Eddie's Auto and the new orange and black Auto Worx shop across the street from Eddies are both fantastic with customers and they are very good at what they do if you do want a nice experience.)

My Sons car failed while he was at the welding school. TCB towed it and Hancock's diagnosed and…read morerepaired it quickly and fairly. They did a great job of keeping in touch and getting the car back on the road. Thank you for taking good care of us.

Fast and friendly service. The mechanic showed and explained to me everything that was worked on in…read morethe car and what to keep an eye on for things that might need to be fixed in the future.

I called around looking for someone to help get my Sons car moved and repaired. He was stranded…read morewith a failed pulley and belt. Richard and TCB did a great job of communicating and being prompt. Thank you for your help!

Absolutely an amazing group of guys, and talented mechanics…read more From now on all my vehicles will be serviced and repaired at Sierra Auto

My insurance company took forever, but Frank Petty and the gang did their very best! Friendly and…read moreunderstanding. I changed my destination drop-off and they had no problems. Knowledgeable, hard working. Would use again if needed. Great people!

Petty literally stole my car. He's shady, slimy, and totally dishonest. I trusted him to fix my…read morecar, spent my entire tax return on, and put thousands in it beforehand. All gone. Cops told me cuz he answers the phone at all just because he's slow doesn't mean he stole it. The whole situation is impossible. I'm struggling financially as it is. He's had my vehicle for just about 2 months. Do not trust this service! If it comes up and he's supposed to tow you, don't trust that either! Don't make the same mistake I did.