Prompt and courteous; drivers know their jobs. Vehicles were clean and in good working order.read more

I had no problem getting a taxi lined up for my return to O'Hare to fly home. I called the evening…read morebefore, got everything lined up and ready for the next day. In the morning I received texts letting me know where they were at and their ETA. Driver was great, professional and was a great driver. She got me to the airport in plenty of time and safely.

I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

Round trip Bloomingdale IL - Midway Airport. Once again, best service, experience & price. Love…read morethis company!

Called the day before my trip to get a reservation to go to O'Hare the following morning. Was told…read moreit would be $40.00. The gentleman who should in the morning was very nice and friendly and had a nice clean car. The only thing I didn't know that wasn't told to me when I booked the reservation, is that the price of tolls were extra and added onto the cost of the ride. Which was fine, but would of like to of known that up front before booking.

Stayed in touch throughout our Government Shutdown delays and cancellations…read more Got us to the airport, in plenty of time, on a morning when there was a multi-mile backup on the tristate. Eddy was our driver when Lee was not available after our flight home had been delayed. He was wonderful. Every driver has been great. Love the service. Highly recommend.

We've been loyal customers of Naperville Premier Limo & Taxi for the past 3 years, and Lee has been…read moreamazing every single time. We travel quite a bit and have used him for at least 25 rides over the years, and he has consistently been incredibly reliable and always on time, even when our travel plans change or flights are delayed. He's friendly, easy to work with, and always provides excellent service. The vehicles are spotless and very comfortable. It's such a relief knowing we can count on him. Highly recommend!

Driver was 25 minutes late and then had to stop and get gas!…read moreOur cushion time was completely gone! The girls on the phone were very polite and helpful!

It took 30 minutes for taxi to come to pick me up at airport…read morecustomer service representative was not helpful automated service couldn't find my order taxi smelled like cigarettes transmission was broken...barely made it home HORRIBLE

We were heading to Ohare and my go to service is generally American Taxi Dispatch…read more I was able to book my pick up for 4 AM and schedule my ride home through their App. I really like it because I am able to get a van for the family and the charge is a flat fee of $40. Compared to an Scheudled Uber for $50 plus dollars. The driver arrived 5 minutes ahead of my pick up time. The minivan was very clean and the driver loaded out luggage and was nice. His driving was safe and got us to the airport safely. Overall, it was a great experience as always. I highly recommend using American Taxi because you know the price you'll pay and the drivers are generally very nice.

Be warned - reserving a ride in advance does not mean a driver will actually show up at the time…read moreyou have requested. For a reserved ride, we received notification 30 minutes ahead of time that the trip had been assigned and giving us the details of the Driver with tracking info. 20 minutes later, we were notified that they were searching for a new driver. That went on for 25 minutes before we cancelled and took Another company's ride. Extremely disappointed!!