The staff does very good work - more than expected. Another…read moreplace in town shorted me a quart because they did not check the manual for my car (takes 6 quarts). At another place, the guy flirted with a customer the entire time he worked on my car. This place has done the job quickly and the folks keep to their business. I'll be a repeat customer as long as I'm living here.

According to manager, debit transactions take three to five days to process on their end and…read moremerchandise/services are held until then. So don't take off work to get a new set of tires mounted until you first check to be sure they have your money, even though it's no longer in your account. I personally have no time for such foolishness and cannot begin to imagine how they are still in business.

The pro-vent team taking good care of my car! Come see them for all your auto needs. Peace of mind…read moreabout the people working on your car is so important.

Went in for a simple oil change and they went above and beyond with swapping spare for bad tire and…read morefixing a nail in another one. Y'all are awesome and I will be in Monday for the oil change on the Denali and to discuss all new tires for the truck with alignments on both. Thanks guys!

Took my punctured tire to Walmart Auto Care. Tech said a vertical hole meant no patch--couldn't…read moreverify, but fine. He immediately quoted me for a replacement tire, didn't even mention cheaper fixes. Cost me one hundred thirty-five after everything. No malice maybe, but definitely no customer-first vibe. If they upsold me without batting an eye, what're they doing to folks who don't know any better? Just sharing my experience.

I was sold a car battery by Walmart that was fine, but they did not tell me the terminals were shot…read moreand needed replacement. 5 weeks later, the vehicle would not start, so I called Walmart and was told to take the vehicle to a mechanic because they do not replace alternators or starters if either had been the problem. I had it jumped and took the vehicle to Benson's where they saw the terminals were bad, and said they should not have been reconnected to a new battery. The guy who helped me with the jump start earlier also noticed the terminals were bad. I returned to Walmart to see if they would help with the cost of the terminals they should have told me were shot, given I missed 1/2 day of work, and I was accused of lying, saying that I did not call the store that same day (then they realized I had), and that they did not believe me that the terminals needed replacement, even though I showed photos of them all corroded and loose before they were replaced that morning. They did not help with cost of the terminals, and the manager on duty accused me of being a liar on two counts.

Excellent experience! Quick, easy, and everything was just as promised. My car was serviced…read moreperfectly, and the price was great. Highly recommend!

*WARNING!!-LONG READ!!*…read more I bought my 2018 Jeep Grand Cherokee from Trotter in El Dorado. When I originally bought the vehicle, they took my Cadillac for a test drive as a trade in. They ended up leaving my key fob sitting on top of the car, and when homeboy whipped it around going down the road, the key fob was lost. After me and, what seemed to be, the entire staff walking down the road in pouring down rain, my key fob was then found completely ran over. With that being said, they supplied legal tint on my Jeep as a "Sorry." Cool. But there's more. A couple years down the road. I haven't had a single problem with my Jeep. Until: *August 2022: Went to town one day and when I went to get in my vehicle to leave, it wouldn't start. (Push Start, mind you.) It would turn over, not crank, but then wouldn't shut off. It just stayed "running," but then eventually kick off. I get it towed to the dealership being that's where I bought it from. *September-ish 2022: They told me it was the ECM. Bought one. Didn't fix it. (Reimbursed.) *October-ish 2022: They told me it was the Starter. Bought one. Didn't fix it. (Not reimbursed.) *November-ish 2022: They told me it was a head gasket. Bought one. Didn't fix it. (Mostly reimbursed.) *December-ish 2022-February 2023: They then tell me my motor has a "bent rod." Want me to pay $5,400 for the motor that is on back order with no tracking or estimated shipping/delivery. Somewhere along the way, they also fixed my hydraulic control module, because my brake lights stayed on. This has a recall. But I can't seem to get Chrysler to claim it? Anyway. I never gave Trotter the indication to fix this. They fixed it anyway, thanks. So I thought? Nope. Bought it. (Not reimbursed.) They also let my batteries completely deplete while they had my vehicle. Bought them. (Not reimbursed.) Meanwhile, they've had my vehicle sitting outside. With the window down. With plastic taped around it. Went by to pay my ridiculous $1,500 for parts and labor that didn't fix a single thing, to find my carpet on the floorboards to be soaking wet from all the rain. (Thanks for the mildew now setting in, I appreciate that.) Trotter has had my vehicle 7 months. SEVEN. MONTHS. To go from something electrical to mechanical and it still not working. (Oh, did I mention that their technicians don't know what they're doing? They called in a "retired certified Chrysler expert" to work on my Jeep. Anddddd. Here we are.) Like I said. Long story long. We paid that outrageous $1,500 and I'm taking my vehicle to a local mechanic shop. And before they get on here in their defense, I have recorded every conversation I've had with the Service Manager (Jeremy) and General Manager (Kirk) the past two months pertaining to my Jeep. Conversations where they have given me the run around, conversations where they have contradicted each other, and conversations where "they lied to the owner (Trotter) on behalf of the loaner I was driving" before they demanded it back. (I got the loaner approximately THREE months AFTER them having my Jeep.) I've been paying a Jeep note for the last seven months, and now expected to pay for a rental on top of my Jeep note, because even though, and I quote, "it's completely their fault for misdiagnosing everything for months, I can't have the loaner forever." But having my Jeep forever seems to be okay.. Here's the humor: Offered me $10,000 for my Jeep without the motor. Offered me $16,000 for my Jeep after I buy the motor. (Remember that $5,400 motor? Yeah. So basically still only $10,000 for my Jeep, right? They ain't slick. Only slick enough to get $1,500 in labor on nothing from me.) Take it for what you will. But I guarantee you, I'll have my Jeep up and running within the next month or two now that I'm getting away from this horrifying place. (Service Manager asked three times who I was taking my Jeep to. I never told him. Said he would have my Jeep put back together for us to come pick up by the end of this week. Explain to me why I still had parts sitting on a pallet beside my vehicle? That place is SORRY.) Big Shout Out to my Husband and our very good friends Michael and BJ for making the trip and taking the time to go retrieve my Jeep from that place. Y'all are the real MVP's. *Disclaimer-More horror stories in the comments on their Facebook page!*

If could give them zero stars I would. DO NOT BUY ANYTHING USED FROM THESE PEOPLE. They are not…read morehonest about the condition of these cars. They will tell you everything is good on these cars, and once you have sealed a deal, you find out they are a piece of junk. Against my better judgement, My daughter bought a car from them. She dealt with Tim Wells. He told her he was going to get her in a nice car within her budget . I kept telling my daughter due to my experience and my niece's, ( Whole other issue), that if you bought anything to make sure that they run a diagnosis on the car. She had me on speaker the whole time she was dealing with him, and he reassured her and I that he would take care of it. He even kept the car for an additional 24 hours after she purchased it.... Well the very next week. The cars started knocking, you could smell the burning of oil on the motor. She took it back to them, they first was try to charge the diagnostic fee, and explained to her that the warranty clause was, which was if it was covered they would fix it and she pay $100, if not she owed the $150 for the diagnostic fee. She was devastated. They didn't want to give her a rental, and she called me, and I had to let the know about the stated lemon law in which they told there wasn't one. Fast forward. They ended up getting her a rental. They told her they were trying to work with the warranty people to get it fixed. Well 3 weeks later. She ended up with no car. All she wanted was a reliable vehicle to get her around and to her clinicals. When she asked to be placed in something else on their lot. It Seems EVERY CAR they had on the lot had major issues, or had been sold. But yet you continue to advertise the cars like there is nothing wrong. So I did some shopping and found her a car on another one of their lots that seemed be pretty decent...when we called about the car, was available but being shown... When we called and asked the GM who she had been working with, immediately told my daughter that car was sold the day before......huh? So at that point let me know that they just no longer wanted to do business with her and to get her out of the way. So she ended up getting her money back and her trade in, but now it looks like she defaulted on a loan that never went through and it is on her credit. Please be aware.

Bought a vehicle from a Karl Malone dealership a little over a year ago. Check engine light came on…read more12/12/2024. Took it in for service on 12/13/2024. Called to check on my vehicle 12/14/2024 (Saturday). Person who answer the phone said, he was an oil guy and they were short staffed. He said, he didn't have an idea what I was talking about. I called back on 12/17/2024. Was told that the service person had to check with the technician and they would get back with me, they never did. Sent a text to a number on their website on 12/18/2024, miraculously received a call within an hour that my truck was ready. Received another call thirty minutes later from another person saying my truck was ready, again. Went to pick my truck up, got in my truck to leave, check engine light still on. Took my vehicle to another Karl Malone dealership next door. Ask if they could run a quick scan for an error code. Basically was told that they didn't have time. My advice is, if you are buying a vehicle form Karl Malone, check their service department first. I'll be taking my business elsewhere. Total lack of communication.