I had a busted wheel on my bag. The airlines don't cover wheel damage so that sort of freed me to…read moreshop and find my own repair outlet. The google and yelp searches led me to Luggage Town which is in an Industrial park a few blocks away from Vaughan Mills Luggage Town is not just a town but a very packed city of suitcases and suitcase parks. The sole proprietor who runs it doesn't seem to be too hungry for business but happened to have enough time to take a quick look at my suitcase, complimented me on the suitcase, and rummaged through his brain whether he had a similar model to swap out the wheel. He believed he did and just told me to come back in an hour. He called me back in 50 minutes (within SLA!) and not only did he replace the wheel but he tightened all four of my wheel sections, all for $40 cash. I'm happy to consider this place for future gigs if I'm in a bind with my luggage. Glad to see one industry whose mom and pop shops aren't getting crushed by the big suitcase industrial complex!

Mike the luggage guy is an amazing person and excellent suitcase engineer! We walked to the place…read morewith any appointment on a Friday evening @ 5:15 PM with two broken suitcases and airlines request recipient to fix them. He replaced one without any hassles as he could see the body of the suitcase was broken and is not fixable. He was gentle enough to ask us for the choices of colour and some suitcase type. He gave as a little better range suitcase than our Kirkland one. For second one, which was non-canadian Samsonite, wheel was broken. And he spent like 1.5 hours to find the best match. He replaced it with other wheel, suitcase was still wobbly. He scraped to make it of correct size. It still didn't get fix. So he requested us to leave our contact and he will replace both the front wheels. On sharing our details the guy realized we live far, so this gentleman went again in all his depository to find two same wheels which could fit, so that we don't have to come again. He could have simply asked us to leave the luggage and come back later. Or just could have asked us to come another day by appointment. He for sure knows how to do his job and provide an excellent customer service!

In my search for a compact and durable laptop bag/briefcase with a strap due to recurring shoulder…read morepain (once this heals I will be back to wearing a backpack full time), I was able to find an item at De Catarina that Tumi had discontinued. This bag/briefcase is also lighter than any of Tumi's current offerings. De Catarina was able to ship this to the U.S. for me and even offered to monogram it before shipping which was appreciated although I went to my local Tumi store for monogramming assistance instead.

Whenever we are looking for a good quality bag, De Catarina is the first place we generally pay a…read morevisit. The shop carries handbags, computer bags, briefcase, wallets and other small leather goods. In side the shop, you'll find quality names such as Tumi, Dooney & Bourke, Francesco Biasia, Perlina and Mandarina Duck. The owner and staffs are always helpful and knowledgable. Recently, I was looking for a slim, compact computer backpack. I found exactly what I was looking for and purchased it with the help from the owner herself.

The Travel Store inside Toronto Pearson Airport Terminal One opens every day from 5 AM to 1 AM!…read more They carries luggage, travel accessories and some souvenirs too... Great for last minute shopping or just browse around. Aside from retailing, The Travel Store also offers storage services. An alternative if you have a long layover, you can just store your luggage here for a fee and take the bus to the city to explore a little....

This store sucks. Bought something from the store, defectives, tried to return it five minutes…read morelater. Store manager wouldn't take the return. Asked to talk to the store owner, could not be reached. Said they stood by their product hundred percent, just a lot of hot air. Forget Samsonite... once they have your money it's gone.

My favourite guy. Everyone calls him boss because he is very cool and funny to his regular…read morecustomers. He's strict on his prices though (LOL) but they're already so low that I would be robbing him if I bought his stuff for any less. Ask anything you want and treat each other respectably and you will be treated the same that's how he's treated me and all my friends. Strongly Consider going here

This place is a legit a SCAM! I as a brother wanted to purchase some bags from this place as I saw…read moretheir LetGo and Facebook Advertisements. I'll admit the bags are very nice and I would love to help support a small business out over Big Business especially if the owner is a muslim brother. However their lack of communication and customer sales brings this store very low. The Sellers advertise the store on LetGo using postal codes such as M4C or M1B yet there location is all the way Downtown in Young Street and Wellesley. If you make an advertisement Common Sense should tell you make the address the same as your location. They posted the ad on a facebook group called "Scarbough Buy and Sell Marketplace". Your location is not in scarborough, if your not in scarborough can you atleast be willing to meet up in scarborough. The answer to that is also No. So then simply please dont post an Ad in a Scarborough Buy and Sell Place. This confused so many other potential customers/buyers not only just me. Secondly when I asked the seller on Facebook and LetGo a simple question such as "Does the Bag cost $50 before tax or is the price including tax?" I just received a message by a named Malik who said They first send me a message "Yep Brand new lots of variety & colors available at ZAM ZAM..." I asked a 2nd time and he said "That's ok np". Wallahi I am not lying that is what he said to me. That makes me more confused more than ever and doesn't answer my question at all. I asked again and they just left me on read. What happened to the "Customer is King", it just goes to show their laziness and arrogance. But let me tell you their Customer Service their is absolute ZERO!! They scared away so many potential buyers/customers. Not only that but I feel there is a lack of communication in English a Language Barrier as I tried calling the store and speaking with someone they weren't able to answer my questions they kept me on hold saying they would get someone else to speak with me and they just left me on hold for 20 minutes and NO ONE came to me. I won't ever think of coming here and Neither should you. With Customer Service this bad i don't know how others can tolerate it. As a customer it really hurts me inside how you can treat someone like this. There are so many small stores out here like this one but for me I personally never want to be within a 100m radius of Zam Zam International. There are so many other small stores in Toronto but I really never witnessed customer service this horrible at this level. In Conclusion ZAM ZAM International is a BIG THUMBS DOWN and won't ever be coming here unless you want to waste your time by a bunch of idiots.

I was walking on Queen Street and came across this store that has plenty of Baggu merchandise for…read moresale. I've seen the Sanrio Baggu collab on social media and thought it was really cute, but I didn't know where to purchase it in person. Luckily, the store had most of the items still in stock. However, I did grab the last pom pom purin standard size shopping bag.

First off shout out to Kaya from Te Koop. She personally sent an email after my purchase which is a…read morebreath of fresh air since you don't get that treatment often. She was also helpful with a question I had and helped me even though I didn't expect it to happen. Ordered a bag from TeKoop since they're one of the few stores (that I'm aware of) that sells Anello bags that has a relatively easy location to get to. This is helpful when you want to see the actual product vs having to potentially deal with the hassle of returning the item. I pass by, and sometimes visit, their store whenever I'm in the area. As for the bag, I bought an Anello Alton backpack. Quality is really good and it's new. I was worried that it could be counterfeit or could be used (I see lots of videos online about this issue). Overall I recommend this store for your bag needs. They've gaied a repeat customer for their personal touch and I'll be sure to support this local business for future bag purchases, either for me or for more gifts.

Repeating here my review I left in Google. I hate leaving…read morebad reviews, but in this case I feel obliged. I bought an average-size lightweight suitcase at this store and was initially very happy with its weight, size and price. I used it for a 10-day vacation. After just one trip (one way), one of the wheels started bending inward. On the return trip, the stitching on many joints came loose, and the external pocket ripped completely, exposing very poor-quality threads. While there may have been some airline-related damage, it was clear that if the stitching had been of better quality, the suitcase would not have been damaged so severely. Inspection showed this very clearly. The store owner refused to offer any remediation, insisting that the airline should reimburse me - even though the poor quality of the stitching was 100% obvious. In Canada, we have what is called an implied warranty, which by default covers all goods and services sold unless specifically stated otherwise (e.g., "as is" or with warranty voided). That was not the case here. I therefore expected at least some reimbursement, or at minimum, a discounted replacement. Unfortunately, no remediation was provided at all. Unfortunately (short-term) for me , and of course (long-term) for the seller. This is not the right way to do business. I hope very much that the owners will adjust their warranty practices and will become a solid, respectable and prosperous business, bringing joy both to themselves and to their customers!

Had the misfortune of this outfit recently. Bought two backpacks for three weeks back for the new…read moreschool year. Like the era past decor of the store, the return policy (warranty) follows the same mentality. One of the bags had begun to come apart at the seam and despite the 2yr warranty I was told no return, credit or exchange but instead I would have to trek the bag to the manufacturer on my on accord or pay out of pocket to have it repaired which was the case, $10 later. Do yourself a favor, stay away and deal with a reputable retailer.

I purchased a medium Travelpro Platinum Elite hard side luggage in medium. The quality was top…read morenotch, as was the price. The store matched the offer on the Travelpro site. Very knowledgeable and friendly staff. Great selection of accessories too. As with many things, you can purchase lower end and higher end items and the quality will differ wildly. There is a no refund policy, and exchange only so note that going in as this may be an issue for some. This bag is hard to find so I was pleased it was immediately available. I highly recommend this store.

I have been shopping at this location for decades and have always been well treated. Last bag I…read morebought was made in Britain and collapsible. I am so happy with this piece of luggage that I use it all the time. It is a carry-on size which once saved me from missing a flight when check-in was impossible. Plan on going there tomorrow to see if they can solve my c-pap portability issues. Decided to look them up to make sure they were still in business. Shocked to find 2 negative reviews. Not my experience at all.

I went shopping for backpacks and the service was awesome! I highly recommend this store at Eaton…read moreCentre, Thank you very much, Annie, Regina, and Nidhi for your kind help and advice about luggage, your knowlege and help is very mcuh appreciated!