The owner and staff were entrusting, professional, and the facility provided a comfortable…read moreexperience during our family's time of need.

I hesitated to do this review. My husband services was on 6/21/25. We was supposed to be in the…read morechapel, I understand that there was a service going on that went over, so we was sent into a room that had two chairs to start the viewing. At least have the room ready to receive family. Secondly and most important we should have received the death certificate that day. We did not receive it till July 3rd. Somehow incompetent staff, misspelled my daughter's name, copied it right off the paper wrong. Then when they told us it would be ready, it was not. I called and talked to three different people before i was told it was in evidence. So, i asked was she even going to call and let us know. Now mind you it was almost close of business, who checks their email at close of business. But that was her excuse, she had just checked her email. So she told my daughter what piece of ID to bring in to prove who she was, two days later we was told she needed more ID. Why are we trying to prove she is someone that yall made up. We was going through enough emotions trying to bury our loved one. It was the mistake of CC Carter yet the family had to jump through hoops to prove we are not the person yall wrote on the death certificate. Then Mr Carter comes out the car the day of the burial July 7th and states he bent over backwards to get this situation fixed, but you should have sir. it was your companies mistake and not the family. Show some accountability. And lastly you are supposed to be a professional, a pastor so I'm not sure of the mother-in-law joke that brung you such great humor when my daughter and I walked in, and you did it twice. You supposed to be more of healer in such times than a comedian. not Funny that woman is grieving her son as well as we grieving our husband and father. I would never use your services again. Your company is about money and appearance and not the emotions of the families. Well, Mr Carter, here is the review you asked for. It's not the one you wanted, but it's the one you earned!

FROM: The Entire Hayes Family Members, Friends, and Associates…read more TO: Parklawn-Memorial Park Cemetery 2551 North Armistead Avenue Hampton, Virginia 23666 Nickelson-Cummings Funeral Home 4304 Victoria Boulevard Hampton, Virginia 23669 SUBJECT: Letter of Commendation DATE: December 7, 2011 Most Honorable Ladies and Gentlemen: The purpose of this communication is to officially commend these organizations for their outstanding mannerism and superior performance in which they assisted in the preparation of lying my dad, Lonnie "Sonny Boy" Hayes to his final resting place. Their superior performance stands-out even in an industry that is known for exhibiting such outstanding traits. It has been said that teamwork begins with people having the ability to socially influence others to enlist their aid and support in the accomplishment of a common task. We are convinced that the management teams and co-workers of these organizations are the epitome of what Alan Keith stated, to wit: "People working together creates a way for them to contribute in making something extraordinary happen." The firm foundation of being greeted with a feeling of love, concern, and respect coupled with a strong commitment to serve our family with superior professionalism and courtesy regardless of our socioeconomic status, race, creed, or color is "EXTRAORDINARY" and certainly can be found within both of these organizations. Additionally, we are certain that the styles of leadership coincide with the works of Eric Berne, a Canadian-born psychiatrist, to wit: you are transformational leaders that motivate its team to be effective and efficient. We are certain that there was not one error made, and have absolutely no complaints nor could we recommend any improvements if questioned...........all was perfect! The true spirit of any human-being is not determined during times of happy and leisure, but rather, during times of trials and tribulations. Death, whether understood or misunderstood, gives birth to extreme emotional behavior which can be, at times, difficult to handle. Regardless of how great the intensity of the moment as demonstrated by the anguish on our faces, the team members of both organizations did not sub come to the urgency of the moment. They all maintained their composure throughout the process and were ever so mindful to remain courteous and professional in their conduct. Particularly noteworthy of each of these organizations is that we were not pressured into purchasing anything. We did not feel that these two organizations tried to capitalize and/or take advantage of our grief. Quite the contrary, we were offered packaged deals that saved us hundreds of dollars. We were even given the opportunity to seek assistance from organization outside of theirs for even greater savings if that was our wish. Additionally, we were given a more than reasonable discount for processing documents for our mother for her final resting place. It was presented to my mother with her children at her side in a manner that was fitting of an angel from heaven. Without question and under no uncertain terms, this is professionalism at its best. We were also given an opportunity to purchase artifactual items for personal and/or sentimental reasons. Based on our experience with these organizations....... WE WOULD RECOMMEND THEM TO ANYONE LOOKING FOR SUPERIOR, COURTEOUS, AND PROFESSIOAL SERVICE TO HANDLE THE FINAL DISPOSITION OF THEIR LOVE ONES. We would be remised in our meager efforts to explain our appreciation of their dedication and undying devotion to serve if we did not mention how well everyone was dressed. Personal appearance says a great deal about an organization and its personnel. Truly, each and every time we met with personnel from these two outstanding organizations, they were dressed in a manner fitting to be placed on the front page of Ebony Magazine or any other fashion magazine. The portrait-like appearance of the women exemplified the beauty of the great queens of Egypt. They are the progenitors from which they have descended. The beauty they displayed is nothing short of that ascribed to Vashti, queen to King Zerxes who ruled over 127 provinces from India to Ethiopia during the fifth century B.C. Each of the ladies from both of these organizations were so very well dressed and beautiful that they are worthy to sit in the garden at the courtyard in Susa so the people can marveled at their great beauty. The men were equally poised and certainly worthy to be place of the front page of GQ Magazine or any other magazine for men. Sincerely and on behalf of the Hayes Family, LONNIE HAYES, JR. Sergeant First Class, United States Army Retired Email: willsonnet@comcast.net

I would not bury my dog there. The level of maintenance, and management trained monkeys could do a…read morebetter job . The level of disrespect is unreal and it's not just a one time thing . If you're into maintaining weeding blowing the gravesite continuously and paying them for nothing this is the place for you . If you would like your loved ones grave to be and four wheeled on this is the place for you. This place is too cheap to even buy plywood to put down for equipment when they bury a new grave. They will roll over place markers and not give any care in the world .

Every time I come visit my family and friends, I'm always disappointed. My wife left a review they…read moreresponded. She sent her information and they NEVER got back to her! Every time I go, I have to take my weed eater and blower I will clear my family and friends headstones but I can never stop there especially when I see Veterans head stones that are covered in weeds! I did about 7 graves in 5 minutes so I don't know what they are paying the "grounds keepers" for but all they do is mow! Oh and if you have someone here, check your vases, they run the over and damage them all the time.

I can not praise them too much!! They were amazing with my dad's funeral so I knew it would go…read morewell. They are very caring and professional. They walk you through everything. It's hard to choose this or that for a loved one gone on before. But Doral (rhymes with Coral) was an amazing help. His brother David also a tremendous help. You truly have to know how to comfort this who are grieving yet take them through each step in the process in a timely manner. Covid restrictions are in place, hand sanitizer stations. These people have the patience of saints. Everything was beautiful.

From the owner: Our Family Serving Your Family Since 1854. Family Owned and Operated....It makes a difference. W.J…read more Smith & Son Funeral Home was established by our family in 1854. We are the oldest family owned and operated business in the Tidewater Peninsula area. Our funeral home spans six generations and represents our family's commitment for over 170 years to the community that we live in and serve. We are dedicated to serving your family with care and compassion in your time of need while honoring the life and memories of the ones you love. We are a full service funeral home offering advance pre-need planning, traditional and contemporary services, memorial services, military services, cremation, and memorials.