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    Bergen Food Tours

    5.0 (1 review)
    Closed Closed

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    9 years ago

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    Cheyanne S.

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    Fjord Tours

    Fjord Tours

    3.0(22 reviews)
    2.1 km

    Good people, great tour! Adjust to how you are and makes it a wonderful experience. Wishing them…read morewell!!!!

    we booked 13 tickets with fjordtours.com - Sognefjord in a Nutshell. that was a mistake. the…read moretrain operator - Vy - had changed trains, thus seat reservations were changed. fjordtours.com never notified us of the change. we put our luggage and sat down on our original reserved seats in car 8. there were other passengers who said they have our seats. it was confusing as we thought our seats were double booked. one passenger told me that Vy had sent her an email notification about the train change and reassigned seats. i sent an email to fjordtours.com, and got a response that our new assigned seats would be in car 2. why couldn't they let us know in advance instead of 30 minutes after our departure, which had created completely unnecessary chaos onboard? i asked fjordtours.com why we weren't notified? their response? "I hope you have found your seats by now. This is an issue caused by the train operators own reservation system, and it is impossible for us to follow up all customers way ahead. The mistake/changes may happen in between when you made the booking, and the day of travel, so informing everyone is both very time demanding and may even be wrong information we give, since we do not know when this mistake occurs. I hope you understand, and despite this enjoy your tour." that response was a cop out. if they cannot keep their customers updated just like the train operator could, then they shouldn't be in the business to begin with. it was challenging for a group of elderly passengers (between 69 and 80 years old to move from car 8 to car 2 with luggage). both train conductors who asked us to move had apologized for the confusion and inconvenience, and both of them said that fjordtours.com was already notified via email about the train change and reassigned seats. and they said that we should be notified as well. the entire confusing and upsetting experience could have been 100% avoided if fjordtours.com made an effort in passing updates/changes from the train operator to the passengers. we sent complaints to fjordtours.com, and they never responded to resolve the negative experience.

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    Bergen Food Tours - foodtours - Updated July 2026

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