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    Berks Mont Trading

    4.5 (2 reviews)
    Closed 12:00 pm - 5:00 PM

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    6 years ago

    Helpful 1
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    7 years ago

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    Used Furniture Super Store

    Used Furniture Super Store

    3.0(1 review)
    0.0 mi

    I was recommended to check this place out after family of mine purchased some good discounted items…read morefrom here. For those of you who don't know, this place buys out hotels' furniture when they close or more commonly update and they get the furniture at extremely discounted rate to which they pass along the savings to their customers. I purchased a king sized bed along with some other furniture pieces. I have now had the bed for four months and absolutely love it. The price...well, you just can't beat it ($122 for mattress and box springs). I paid $60 to have to delivered to Manayunk along with a couple chairs and some bedside tables. The delivery was one guy with a U-haul type truck and together we moved the items upstairs to my apartment. In my book this was a slam duck; definitely a place I would go to again. So I did. My most recent visit I decided to buy a couch and a sofa table (and have since bought smaller stuff in between). Once again I requested it to be delivered to Philadelphia. This time I was told they won't deliver for purchases less than $300. Now mind you, though they do have items that are more expensive than that (not much though), racking up $300 is not necessarily the easiest thing to do there. As I said, my bed was $122, I got a few chairs around the $55 mark, sofa table was $60, and the couch was only $38 (and amazingly very nice). I told them I would pay for the shipping as I had done before but they said it wasn't worth it. Hmmm.... I have worked retail for many years of my life. If I have a $5 sale or a $500 sale, if a customer is willing to pay all the expenses of the shipping, you ship it! It does not affect your bottom dollar at all (unless you refuse to ship and then it has a negative impact!). In a world where they are so busy it would make a difference and the movers time could be better spent on other things, I may get it. This is not this world. I was willing to pay the cost of gas, the guy or two that would be making the move, and the time it took. If it costs them $50 to pay for the movers and the gas to get there, I'd be more than happy to pay that or more. If it costs them $100, then I'd pay a hundred! Instead, they lost the sale and a repeat customer because in my book, failure to accommodate a customer is a failure in business equals no return business. I was pretty disappointed by this as this was definitely a place that had some good items. Now they missed a sale which doesn't sound like a big deal being the couch was only $38 but am guessing it was so cheap because it has been there for a while. They could have freed up the real estate in the store by finally getting rid of this and displayed newer items better. Missing this sale also means missing future sales because being a furniture store, I think have shipping accommodations is essential. I recommend the following to them: 1) Never turn down a sale because you don't want to ship it. At least make it an option and charge more if you have to. That is okay! Saying we don't ship under a certain amount just sucks especially when your big ticket items are so often under $300. I was not about to spend another $200+ on items just to hit the mark. 2) If shipping is an issue for your company because of manpower, vehicles or whatever, then get set up with a local moving company so you can refer a customer to them. Not shipping should never be an option. Say, "We have recently partnered up with "XYZ" moving company. We can arrange to have them ship the item for you. Would you like to get a quote from them?" and then YOU call them up and get a quote! These small and very easy things keep customers coming back! Despite this irritated complaint, the staff is friendly and the items are decent. There seems to be a high changeover of inventory (some of the less desirable stuff sits for some time). I would highly recommend taking at least one of my recommendations if not both to heart. In today's economy, losing a customer is just not in anyone's best interest.

    Berks Mont Trading - antiques - Updated September 2026

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