If I could give it a ZERO I would. My grandmother came here for 24 hours and in that time frame the…read morememory care place smelled of urine, looked dirty and the last and final straw for us was we found MICE. As we were leaving we literally saw a few mice and on top of that the staff did not seem phased by this. The nurse named Patricia was extremely rude and said I quote, "I don't have time for family to bother me about mice". She insulted my sister in the process and would not let us leave when we attempted to discharge her. If you care for your family do not send them here. I also had a resident approach me during this incident and tell me how I am doing the right thing by discharging my grandmother and how this place was dangerous and disgusting as she cried to me.

I want to go on record and say the medical staff is fantastic and took excellent care of my mother…read morebefore she passed. This review has nothing to do with anyone medical. My review is based 100% on the horrible administrative staff. The absolute worse most disorganized group of people I have ever met! The unfortunate truth is, it spans the entire administration. The business office is a joke, they have zero clue what they are doing. When you call them all they do is give you the run around and if they need to answer a question you will get one of two responses, a lie or something so ridiculous you can't believe you heard it! A counselor called me and asked me what my mom's hopes and dreams were for the future? I started laughing hysterically. She asked me what was so funny? I said, her hopes and dreams! She is dying and jacked up on morphine! I guess her hopes and dreams are to be at peace! I asked her, did you ever look at her file or meet her? She said no! Then, right on cue about 10 minutes later the activities person called me two days before my mom passed away, who was on hospice and could not walk, and asked me what activities my mom likes? She actually asked me if my mom likes walks in the garden, does she like to dance, does she like social activities? After her questions I couldn't help myself, I asked her? Did you actually look at my mom's file? Did you meet her? She admitted no. So then I said, she can't walk! She is 100% bed ridden. So I guess her favorite activity is breathing right now! Her reply was, Ok! Great, I can't wait to meet her! Yeah, really awesome! And now I still have to deal with them and I am still getting the run around! Just plain terrible!

It's been a week-and-a-half and things are going much better at Country Meadows than they were in…read moreanother facility. Sue and Chastity were fantastic in helping with my parents' transition and in showing my wife and I how a professional facility can ease our burden and provide excellent care without us having to hover or hound them. CM is on top of Mom and Dad's care in Connections (Memory Care) and has already been successful in using various methods to accomplish a task (like getting a resident to bathe). The staff is friendly and highly competent. We're thrilled and expect that it's not just the honeymoon period--it's the way they operate.

We feel very blessed to have Mom at Country Meadows. All of the staff in every department is superb…read moreboth in competency and in personality. They take excellent care of her and always make her feel cared for. The food is excellent, nursing and personal care exceptional, transportation and recreation fantastic. Highly recommend.

I'm SHOCKED at the care my mom is receiving here. All the staff know her, are familiar w/ her…read morequirks, & go way out of their way to appease her. (My mother has a favorite farmers market donut, cherry topped. A staff member started picking them up on way into work. On days when the market isn't possible, she keeps a jar of cherries in the fridge so she can dress up a regular donut.) I had such horrible experiences w/ a memory care unit at a facility in Douglassville. Constant staff changes, staff that seemed to have zero medical knowledge, could barely speak English or be understood (a nightmare for elderly w/ hearing loss & a failing brain), & dreaded my visits. Instead of learning quirks or adding more staff, they heavily medicated to the point of weekly trips to the emergency room from falls. All of Spruce seems to be long standing members of the industry, many of which have worked at Spruce for years. From Theresa in the finance office to Arlene on night shift (both a pleasure to deal w/). 4 stars because facility could use some renovating- it is very dingy & dated. But come to realize looks are deceiving. Other places shiny & new, but understaffed, undertrained, & uncaring. Spruce gets right what matters. I PURPOSELY show up at all hours. My mother is always groomed, safe, and smiling. Staff always happy to engage.

My mom was a resident at spruce manor for 5 years. The staff on 2East were very loving and…read moreprofessional. All the nurses and nurses aide did the best job they could do. I was kept informed and my family was treated with respect. Thank you spruce manor for all your dedicated service for my mother and family

this place is an ABSOLUTELY DISGUSTING!!!!!!, i completely understand about being understaff, BUT…read moremy my loved one wants to get out of bed get them out of bed! I'm so utterly angry with the way my loved one is being treated. Hitting the call bell more then once to the to be told to wait! Are you joking! Making my loved one SIT in there bowel movements almost ALL DAY! The care from the staff to the patient is okay, but the facility ABSOLUTELY SMELLS like either death, processed meat or even urine it's disgusting and unsanitar, I have voiced my option MORE THEN ONCE! About my loved one needing to go to the bathroom but then having to wait is unacceptable! The type of care at this place utterly disgusting and unacceptable! this place should be closed down!

I had a family member here. Always had bruises. Visited at Christmas and they had her dress on…read moreinside out. Barely any parking.

This place is terrible, no communication. Management does not return calls. Patient bell gets no…read moreresponse. Limited food options. Schedule of only 2 showers per week. Just found out they had an infectious outbreak 1 week before they took my father in for rehab. ​

Secondly you have a business office manager who shouldn't be in that position because she doesn't…read moreexplain anything to you before you sign stuff all she wants is your signature and then walks away. She also yelled at me and talked down to me and made me cry and feel hopeless. She needs to be fired asap. This place only cares about money and the owner of this place doesn't care about the residents or the staff he is 100 percent a joke.

This place should be shut down. patient care is slim to none. The facility is not very clean or…read moresafe. The patients have to share a bathroom with the connecting room which only has a toilet and no sink to wash your hands. My husband was in for respite care and he is a fall risk and the staff wasn't checking in on him and he fell out of bed twice. Plus he wasn't given his meds when he was to get them. He also has dementia and wandered off to the front lobby and that's where my son and I found him when we got there. The staff never knew he was out there because they didn't do their job. Do not send your loved ones there!

The worst! Patient care notice of a doctors appointment limited to 15 minutes is postmarked June 1…read morefor an appointment that will be held on June 5.... mail arrived June 5. I have repeatedly requested more than 12 hour advance notice of the residents onsite doctors appointment.

Horrible place. Refused to allow my father to get medically necessary surgery while being treated…read morethere. They told me the only way he would get surgery was to move him to another facility to get a higher paying patient in his bed. I guess they needed to make up for the millions that their CEO stole.

Treated my husband very poorly. Scolded him like a child. Did not answer my calls at night to check…read moreon him ALOT. Safety was definitely not a priority. The rep who called to convince us to go there reminded me of a used car salesman.

--- Special thanks…read moreto SKR Home Health Care for making so many great memories! As we approached our daughter's wedding week in Philadelphia, we realized we had overlooked how to care for our 92 year old dad over the wedding weekend. At the time we were not a client and after contacting SKR Home Healthcare, we were reassured immediately that dad would be safe and cared for.Susan took control and, within less than 24 hours, provided an immediate solution with an aide that fit dad's personality for the entire weekend. Not only was our father in "loving hands," but he was dressed impeccably and attended both the wedding ceremony and the entire reception at The Ballroom at Ben with his SKR aide also dressed in a beautiful navy suit close by his side. Many thanks for your services and making everlasting memories with our dad.

SKR was completely reliable. We had 24-hour care, 7 days a week. SKR never missed a shift. And…read morethe aides they sent were caring and compassionate, and very patient with my challenging husband.

Wonder why they are always advertising to hire professional staff? The money is decent but the…read moreworking conditions are poor.