Wonder why they are always advertising to hire professional staff? The money is decent but the…read moreworking conditions are poor.

If I could give it a ZERO I would. My grandmother came here for 24 hours and in that time frame the…read morememory care place smelled of urine, looked dirty and the last and final straw for us was we found MICE. As we were leaving we literally saw a few mice and on top of that the staff did not seem phased by this. The nurse named Patricia was extremely rude and said I quote, "I don't have time for family to bother me about mice". She insulted my sister in the process and would not let us leave when we attempted to discharge her. If you care for your family do not send them here. I also had a resident approach me during this incident and tell me how I am doing the right thing by discharging my grandmother and how this place was dangerous and disgusting as she cried to me.

I want to go on record and say the medical staff is fantastic and took excellent care of my mother…read morebefore she passed. This review has nothing to do with anyone medical. My review is based 100% on the horrible administrative staff. The absolute worse most disorganized group of people I have ever met! The unfortunate truth is, it spans the entire administration. The business office is a joke, they have zero clue what they are doing. When you call them all they do is give you the run around and if they need to answer a question you will get one of two responses, a lie or something so ridiculous you can't believe you heard it! A counselor called me and asked me what my mom's hopes and dreams were for the future? I started laughing hysterically. She asked me what was so funny? I said, her hopes and dreams! She is dying and jacked up on morphine! I guess her hopes and dreams are to be at peace! I asked her, did you ever look at her file or meet her? She said no! Then, right on cue about 10 minutes later the activities person called me two days before my mom passed away, who was on hospice and could not walk, and asked me what activities my mom likes? She actually asked me if my mom likes walks in the garden, does she like to dance, does she like social activities? After her questions I couldn't help myself, I asked her? Did you actually look at my mom's file? Did you meet her? She admitted no. So then I said, she can't walk! She is 100% bed ridden. So I guess her favorite activity is breathing right now! Her reply was, Ok! Great, I can't wait to meet her! Yeah, really awesome! And now I still have to deal with them and I am still getting the run around! Just plain terrible!

I went to this rehab a few years ago and now my husband is in there as of today. I was in a few…read moreweeks after a 12 hour surgery on my back and I loved the place! The nurses were so nice and very friendly. I also thought the same of the doctors there too. So when my husband said he was going there I told him that it's great there. My husband is there for a totally different illness. We almost lost him due to a C.O.P.D. Exasperation. He was in ICU for 2 weeks and thanks to the wonderful doctors and nurses at the Reading Hospital he is here with us. So I know they will do what is good for him and send him home to us good as new.

I spent a month in Reading Health System and the Post Acute Rehab unit; almost three weeks in…read moreRehab. I had a massive cerebellar stroke. It wasn't recognized by the ambulance crew or the ER. Only the CT scan revealed the extent of my atypical stroke. The doctors pumped 3% saline directly to the site of the infarction for 10 days. Not .3%... 3%. The marvelous Rehab therapists are the best; the acute care doctor that treated me is pretty great too. Therapists have a continuous stream of pitiful stroke patients... but manage to make every patient feel like they are the first stroke patient that they have ever treated. Thousands of people have been in Rehab before me, many with more knowledge about the methods and value of therapy than I will ever have... but the therapists never let on. God bless them. Without their persistent encouragement I wouldn't be typing this, walking to the kitchen for a drink of water and sitting in the bath tub like a Christian to take a bath. Without the antiedema therapy I'd have a hole in the back of my head or I'd be gone.

I'm SHOCKED at the care my mom is receiving here. All the staff know her, are familiar w/ her…read morequirks, & go way out of their way to appease her. (My mother has a favorite farmers market donut, cherry topped. A staff member started picking them up on way into work. On days when the market isn't possible, she keeps a jar of cherries in the fridge so she can dress up a regular donut.) I had such horrible experiences w/ a memory care unit at a facility in Douglassville. Constant staff changes, staff that seemed to have zero medical knowledge, could barely speak English or be understood (a nightmare for elderly w/ hearing loss & a failing brain), & dreaded my visits. Instead of learning quirks or adding more staff, they heavily medicated to the point of weekly trips to the emergency room from falls. All of Spruce seems to be long standing members of the industry, many of which have worked at Spruce for years. From Theresa in the finance office to Arlene on night shift (both a pleasure to deal w/). 4 stars because facility could use some renovating- it is very dingy & dated. But come to realize looks are deceiving. Other places shiny & new, but understaffed, undertrained, & uncaring. Spruce gets right what matters. I PURPOSELY show up at all hours. My mother is always groomed, safe, and smiling. Staff always happy to engage.

My mom was a resident at spruce manor for 5 years. The staff on 2East were very loving and…read moreprofessional. All the nurses and nurses aide did the best job they could do. I was kept informed and my family was treated with respect. Thank you spruce manor for all your dedicated service for my mother and family

A football injury lead to hand surgery for my son. SIR came highly recommended by our surgeon. We…read moreare very happy with the friendly, knowledgeable staff in addition to the care he has received thus far.

SIR Physical Therapy on Century Boulevard in Wyomissing PA is wonderful. The entire staff of…read moreTherapists, techs and admins are amazing. I feel like I'm in professional hands, yet they make you feel like part of the family. They listen to your concerns and work out a plan to get your strength back. I highly recommend them for your PT needs.

Ellen Krajcir, is so sweet and so helpful. So glad you hired her. She's intelligent, sweet and so…read moredown to earth. Please extend my thanks and appreciation to her. She's the bee's knees!!! :) Thank You Good Shepherd!!

Great place to recover from an injury! After a broken wrist and frozen shoulder, went to Good…read moreShepherd with very low expectations..well, they changed my mind fast! Emily, my therapist is wonderful! She is thorough, caring and a "miracle" worker - she got my shoulder and wrist moving again! Donna at the front desk is super nice and efficient! Highly recommended all around!!

This place is terrible, no communication. Management does not return calls. Patient bell gets no…read moreresponse. Limited food options. Schedule of only 2 showers per week. Just found out they had an infectious outbreak 1 week before they took my father in for rehab. ​

Secondly you have a business office manager who shouldn't be in that position because she doesn't…read moreexplain anything to you before you sign stuff all she wants is your signature and then walks away. She also yelled at me and talked down to me and made me cry and feel hopeless. She needs to be fired asap. This place only cares about money and the owner of this place doesn't care about the residents or the staff he is 100 percent a joke.

Nate and his staff are great! Nate really listens to you and your concerns and comes up with a…read moreplan to get you better. I would recommend Taylored Physical Therapy to anyone

My doctor recommended I see Nate just over a year ago for hip pain caused by bursitis, and I am so…read moregrateful. I was having a lot of chronic pain and difficulty sleeping. Working with Nate has decreased my pain dramatically allowing me to engage in the activities I enjoy and improved sleep. The individualized treatment Nate provides is way beyond therapy I received elsewhere. Thanks to Nate and his great staff for taking such good care of me!