I'm SHOCKED at the care my mom is receiving here. All the staff know her, are familiar w/ her…read morequirks, & go way out of their way to appease her. (My mother has a favorite farmers market donut, cherry topped. A staff member started picking them up on way into work. On days when the market isn't possible, she keeps a jar of cherries in the fridge so she can dress up a regular donut.) I had such horrible experiences w/ a memory care unit at a facility in Douglassville. Constant staff changes, staff that seemed to have zero medical knowledge, could barely speak English or be understood (a nightmare for elderly w/ hearing loss & a failing brain), & dreaded my visits. Instead of learning quirks or adding more staff, they heavily medicated to the point of weekly trips to the emergency room from falls. All of Spruce seems to be long standing members of the industry, many of which have worked at Spruce for years. From Theresa in the finance office to Arlene on night shift (both a pleasure to deal w/). 4 stars because facility could use some renovating- it is very dingy & dated. But come to realize looks are deceiving. Other places shiny & new, but understaffed, undertrained, & uncaring. Spruce gets right what matters. I PURPOSELY show up at all hours. My mother is always groomed, safe, and smiling. Staff always happy to engage.

My mom was a resident at spruce manor for 5 years. The staff on 2East were very loving and…read moreprofessional. All the nurses and nurses aide did the best job they could do. I was kept informed and my family was treated with respect. Thank you spruce manor for all your dedicated service for my mother and family

This is not a safe or good place for work or for your loved ones. At Mifflin Court, individuals…read morelacking proper training are hired for skilled care tasks. The continuous need for new hires raises concerns. Kayla Stutzman (Kayla Gordon) demonstrates rudeness towards workers and gaslights them when they struggle with tasks they were never trained for. Even CNAs with 20 years of experience acknowledge that this assisted living facility demands skilled care tasks and exceeds typical expectations of an assisted living facility. It is important to avoid putting your loved ones in a facility such as this one, as individuals like Kayla will offer additional training to PCAS from coworkers for tasks that require certification and completion of a state-approved program and competency test.

If you are reading this do not place your loved one in this facility. The staff does not respond…read moreto patients needs. Patients are left on pots waiting over an hour or more to get off. They do not respond to patients needs. They "loose" items of theirs and find them ironically when family complains. They do not keep the facility clean. My grandmother was in for over a month without given a shower. When you complain to higher ups they only give you what you want to hear and never follow through. If I could give a zero star I would

It's been a week-and-a-half and things are going much better at Country Meadows than they were in…read moreanother facility. Sue and Chastity were fantastic in helping with my parents' transition and in showing my wife and I how a professional facility can ease our burden and provide excellent care without us having to hover or hound them. CM is on top of Mom and Dad's care in Connections (Memory Care) and has already been successful in using various methods to accomplish a task (like getting a resident to bathe). The staff is friendly and highly competent. We're thrilled and expect that it's not just the honeymoon period--it's the way they operate.

We feel very blessed to have Mom at Country Meadows. All of the staff in every department is superb…read moreboth in competency and in personality. They take excellent care of her and always make her feel cared for. The food is excellent, nursing and personal care exceptional, transportation and recreation fantastic. Highly recommend.

This place should be shut down. patient care is slim to none. The facility is not very clean or…read moresafe. The patients have to share a bathroom with the connecting room which only has a toilet and no sink to wash your hands. My husband was in for respite care and he is a fall risk and the staff wasn't checking in on him and he fell out of bed twice. Plus he wasn't given his meds when he was to get them. He also has dementia and wandered off to the front lobby and that's where my son and I found him when we got there. The staff never knew he was out there because they didn't do their job. Do not send your loved ones there!

The worst! Patient care notice of a doctors appointment limited to 15 minutes is postmarked June 1…read morefor an appointment that will be held on June 5.... mail arrived June 5. I have repeatedly requested more than 12 hour advance notice of the residents onsite doctors appointment.

Health Calls has provided with everyone in our family such peace of mind! The nurses and…read moretherapists were outstanding following my knee surgery. We have used other agencies in the past, and well they just did not show up, and they did not get me better as quickly. Thank you Health Calls and your staff for making our family situation more manageable. Jessica J

From the owner: In Home Skilled Visiting Nursing Services, In Home Therapy Services. Post Surgery In Home…read moreOrthopedic Services. In Home Rehab Services. We accept most major Insurances including Medicare, Medicaid, and Other Commercial Insurances.

This place is terrible, no communication. Management does not return calls. Patient bell gets no…read moreresponse. Limited food options. Schedule of only 2 showers per week. Just found out they had an infectious outbreak 1 week before they took my father in for rehab. ​

Secondly you have a business office manager who shouldn't be in that position because she doesn't…read moreexplain anything to you before you sign stuff all she wants is your signature and then walks away. She also yelled at me and talked down to me and made me cry and feel hopeless. She needs to be fired asap. This place only cares about money and the owner of this place doesn't care about the residents or the staff he is 100 percent a joke.

this place is an ABSOLUTELY DISGUSTING!!!!!!, i completely understand about being understaff, BUT…read moremy my loved one wants to get out of bed get them out of bed! I'm so utterly angry with the way my loved one is being treated. Hitting the call bell more then once to the to be told to wait! Are you joking! Making my loved one SIT in there bowel movements almost ALL DAY! The care from the staff to the patient is okay, but the facility ABSOLUTELY SMELLS like either death, processed meat or even urine it's disgusting and unsanitar, I have voiced my option MORE THEN ONCE! About my loved one needing to go to the bathroom but then having to wait is unacceptable! The type of care at this place utterly disgusting and unacceptable! this place should be closed down!

I had a family member here. Always had bruises. Visited at Christmas and they had her dress on…read moreinside out. Barely any parking.

Horrible place. Refused to allow my father to get medically necessary surgery while being treated…read morethere. They told me the only way he would get surgery was to move him to another facility to get a higher paying patient in his bed. I guess they needed to make up for the millions that their CEO stole.

Treated my husband very poorly. Scolded him like a child. Did not answer my calls at night to check…read moreon him ALOT. Safety was definitely not a priority. The rep who called to convince us to go there reminded me of a used car salesman.

I went to this rehab a few years ago and now my husband is in there as of today. I was in a few…read moreweeks after a 12 hour surgery on my back and I loved the place! The nurses were so nice and very friendly. I also thought the same of the doctors there too. So when my husband said he was going there I told him that it's great there. My husband is there for a totally different illness. We almost lost him due to a C.O.P.D. Exasperation. He was in ICU for 2 weeks and thanks to the wonderful doctors and nurses at the Reading Hospital he is here with us. So I know they will do what is good for him and send him home to us good as new.

I spent a month in Reading Health System and the Post Acute Rehab unit; almost three weeks in…read moreRehab. I had a massive cerebellar stroke. It wasn't recognized by the ambulance crew or the ER. Only the CT scan revealed the extent of my atypical stroke. The doctors pumped 3% saline directly to the site of the infarction for 10 days. Not .3%... 3%. The marvelous Rehab therapists are the best; the acute care doctor that treated me is pretty great too. Therapists have a continuous stream of pitiful stroke patients... but manage to make every patient feel like they are the first stroke patient that they have ever treated. Thousands of people have been in Rehab before me, many with more knowledge about the methods and value of therapy than I will ever have... but the therapists never let on. God bless them. Without their persistent encouragement I wouldn't be typing this, walking to the kitchen for a drink of water and sitting in the bath tub like a Christian to take a bath. Without the antiedema therapy I'd have a hole in the back of my head or I'd be gone.