Excellent. The customer service person was wonderful and gave me all of the information I needed,…read morepromptly and clearly.

Had a sewer backup in 2018 and I called them first. They were onsite in no time and started…read morecleaning the mess. They had an awesome plumber who got things straightened away. They cleaned, removed carpet and drywall and later arranged to have it all replaced/fixed/repainted. What an awesome team! R. Baker. - Kentville NS Had water line break on first floor and soaked through to finished basement. They came right away and knew just what to do. So glad I called them. They tore it all down, dried it out and then repaired it. Great price too! I would recommend them any day!

If ever there was a business that had a sign that read "Buyer Beware' this is the business. My…read morewife asked me to shop for a gift for some friends. I chose an item, checked out, and proceeded to take it home. Well, as luck would have it my wife felt it was not what we should give, so I went back to Thornbloom and requested a refund. This was all of two hours after my initial purchase. At this point the clerk a said that the item was 'seasonal' and could not be returned. She then pushed aside a box that half covered an 8X10 sign taped to the counter that indicated that no returns of 'seasonal' merchandise would be considered. I had not been informed verbally of this policy when I checked out, nor did the receipt I was given state that the sale was Final. The half covered sign constituted notice, and I had not seen it when checking out earlier that day. So clearly Thornblooms had covered themselves legally, but they obviously failed Business Ethics 101. Now, many stores have this policy at this time of the year, but they display it clearly and usually mark the receipts as a Final Sale - not Thornblooms. I guess they feel they are above such common courtesy. I will donate the item to the Mission Mart at Bayers Lake and hopefully they will get a few bucks for it and that will go to a good cause - Souls Harbour. As for me, I will avoid this business as I would avoid the plague. I prefer to deal with people who actually run their business in an ethical manner.

I have never written an online review but the service I received at this store was so terrible, I…read morehad to write something. I ordered an item online for a holiday gift at the price posted online of $215. My order was processed and I received a confirmation email. When I called them just a few minutes later to find out some details about the item, I was told by the sales agent (Martha) that the item I was calling about was in fact definitely in stock, but not at the $215 price tag. Instead it was actually $515 (!!!). A few minutes after my call the item mysteriously disappeared from their website and I was told that they don't see that item at that price. At the request of Martha, I provided screen captures of my confirmed order, detailing the item that was bought, and the price at which it was purchased. At that point I was told to call the owner Debbie. Not only did Debbie refuse to honour the price at which I was able to place my order, she was completely rude and unapologetic, and kept saying repeatedly and alternately that: 1. "We don't have the item in the colour you ordered it in" 2. "We don't have that item in the store at that price" 3. "We are not obliged to honour prices on our website"!!!! This, despite the fact that the original person I spoke with had the item in her hand. I'm not sure how they've stayed in business as long as they have. If they had made even a tiny effort to keep me as a customer or extend any courtesy, I would have understood that mistakes happen. However, given that they would not own up to their mistake, confess that this was entirely their fault and gave me terrible excuses to avoid honouring the price that was on their website, has left me with a very bad experience.

Great rugs, friendly knowledgeable staff, great prices. We have searched their rugs online three…read moretimes, then gone to the store to see the rugs in person. All three times we purchased the rugs. We have a total of 5 rugs from Tabrizi Rugs in our home and couldn't be happier with them. They offer carpet cleaning as well.

Has anyone ever had fun or easy breezy success when shopping for area rugs? No. Not a single person…read morein the history of time. This is simply one of those great big truths of the world: once you know what you want, you will never ever see it in a store ever again no matter how many times you stumbled across it before. It was in this state that I arrived at Tabrizi - a shop I had driven by at least twice a day for two straight years without ever having stopped in. We just redid our living room and need an area rug to be the crowning glory that pulls it all together. After revisiting all of my previous haunts, I figured I'd go right to the source. Tabrizi doesn't look like much from the street and, to be honest, it doesn't have much of a boutique feel once you're inside either. But, if you're looking for rugs, you'll find them here. Every wall is covered with hanging racks, the floor is covered in piles of rugs stacked by the dozen, and there are even rolled up ones leaning in every corner. It was a little staggering, to be honest. A gentleman was happy to give me the lay of the land, pointing me in the direction of their small modern collection, and I'm sure he would have been able to be a huge help if I was looking for something more classic like the bulk of their stock. There were some close contenders but ultimately I left empty handed. He did mention that they have a pretty sweet refund policy so that folks are able to bring a rug home for a substantial time period to see if it works - super helpful!

Was impressed with the cleaning company for maybe the first month, then it was constant problems…read morewith them not doing what they promised, showing up to clean windows and leaving without doing them and did not even have a back up cleaner or call/email to inform us that the guy had a "headache" and had to go home. Things broken , lost and other services had to be called to fix things they broke, then the final straw was the last day of service, not contacting to leave keys with us so i could give to new cleaners, then being hung up on by the Salesman" no goodbye , thank you for the chance to service you, just a dead tone. Not professional at all.

We took a total of twelve carpets in to be cleaned, a mixture of wool and polyester. The staff were…read morecourteous, the turnaround time remarkably short, the job excellent and the prices very reasonable. We will return!