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    Besand Custom Exteriors

    5.0 (1 review)

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    Services - Besand Custom Exteriors

    Deck construction

    Deck design

    Deck repair

    14 More Services

    Deck replacement

    Fence and gate installation

    Fence and gate painting or staining

    Fence and gate repair

    Fence and gate weatherproofing

    Automatic gate installation

    Fence installation

    Manual gate installation

    Fence painting or staining

    Fence repair

    Siding installation

    Siding repair

    Siding replacement

    Fence weatherproofing

    Besand Custom Exteriors Photos

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    2 years ago

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    Arrow Fence

    Arrow Fence

    1.0
    (2 reviews)

    I can agree with the previous review. It was our mistake to hire this person to construct a new…read morefence, stairs and reseal out deck. Jim seems excited to do the work at first and initially does a good looking job. A closer work reveals, though, lack of attention to detail and quality (nails hammered in crooked, missing screws). He left our project uncompleted, leaving a huge pile of scrap wood, construction debris and trash, and nails and screws scattered in our lawn.Treads on a new set of stairs were loose and rocking by the second day. After repeated calls to him (4) to come and finish the job and the cleanup (he would say he would come tomorrow), we decided it was a lost cause and completed the cleanup and repaired the stairs ourselves I would not recommend this firm to anyone.

    Jim Laird was quick to respond to us for a bid. He told us a time and was punctual. He appeared to…read morebe excited about the job. We told him "we were concerned because of our pool". He mentioned that he would take one panel down at a time and have a security fence up during the process.  Another concern, was that I wanted a lock on the inside of the fence. We had a dead bolt lock previously. He told us that was no problem. We also had arborvitae that needed to be removed (we did that through another company) and a deck behind it and needed boards to cover the deck after it was removed. He said, "No problem". He  seemed sincere. We had another bid that was similar but Jim seemed to really want the job. So, we went with him. He arrived on time to do the job. Wanting half of the bid for materials(which we provided). They took one entire side of the fence down with no security fences that were originally promised. They were very quick to put up one side. They put up security fence for a small portion over night. They reused our gate hardware with the exception of the deadbolt. (That was something I was not expecting) I saw Jim spray paint our old stuff. I also witnessed his employee putting debris behind our azalea bush. He put in a latch on the out side of the fence. As I mentioned before I told him and that I wanted a lock. He told me that I would have to purchase a pad lock but he would move the lock to the inside. The second day, before they were finished he asked for the remainder of the money. We didn't give it to him then but once the fence was completed we did. This wasn't a smart choice. We have a latch now but hired someone else to but in a lock on the inside. The boards on the side of the house where the arborvitae were not level or even completed. The fence is not level on the neighbors side, so they can peer in. One of our neighbors noticed that the nails were not straight. So, after all this we called Jim to resolve our issues because he promised a year warranty. He told us three different dates and times he'd come but we waited, called and no show. Do not hire Arrow Fence & Concrete.

    Besand Custom Exteriors - decksrailing - Updated June 2026

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