The TV: I purchased a Sony Bravia TV five years ago from Best Buy on Boxing Day, brand new. The picture quality was generally good. HDR was hit or miss, but after tweaking the settings, we were quite satisfied. The TV had some odd glitches--intermittent Wi-Fi issues and casting problems--but I chalked it up to my phone apps or router. Looking back, I'm starting to wonder if the problems were due to the TV running Android 9 (we're on version 14 now... lol). The main issue came later. About six months ago, I noticed a strange flicker from one spot during a particularly bright movie scene. It wasn't consistent, so I didn't think much of it. About three months later, the flicker became constant and much more noticeable. I consulted a Sony rep at Best Buy, who suggested adjusting the brightness settings and doing a factory reset--none of which helped. A couple of electronics experts diagnosed it as flickering LEDs. Fast forward to now: the TV consistently flickers in 4-5 spots. After five years, we're extremely disappointed--especially considering Sony's reputation for quality. The Service: I started by calling Sony. I didn't expect much, but the Sony rep at Best Buy gave me some hope. He was surprised the TV lasted only five years and told me Sony values its reputation for product quality and customer service. According to him, they might offer a repair or credit toward a new TV. Encouraged, I contacted Sony, explained my situation, and expressed my disappointment--especially considering how much my family has supported the brand. After some back and forth, they essentially said "sorry about your luck" and referred me to a repair shop in Edmonton... I live in Calgary. So I'm expected to drive or ship a 65" TV three hours north? Unbelievable. Next, I went to the Best Buy location where I'd purchased the TV. I had paid $230 for an extended Geek Squad warranty, which lasted four years. Even though it had expired, I hoped they might offer some support. I was shocked to learn that Geek Squad does not repair televisions. I had assumed that Geek Squad diagnosed and repaired electronics--but apparently not. When I asked if they knew of any repair shops in Calgary, three employees had no idea. That was surprising. Even more baffling? When I asked about potential repair costs, they confidently quoted $300-$500--even though they don't fix TVs or know where to send them. A conveniently discouraging estimate that nudges customers toward buying new. That was also the first time I heard the phrase, "TVs now only last a couple of years; you'll be lucky to get five out of one." Armed with this depressing insight, I went to the customer service desk. I explained the situation to two employees, who all but immediately dismissed me. One took my receipt and reiterated the obvious: the warranty had expired. I asked if it was normal for a TV to fail after five years. That's when both employees parroted the same line about TVs only lasting a couple of years. I then questioned why they offer a four-year warranty--just shy of the "lucky five" lifespan. I also explained that we specifically bought from Best Buy believing we'd have support through Geek Squad. Again, my concerns were met with shrugs. And the cherry on top? They ended the conversation by suggesting I check out the new TVs on sale. Long Story Short... This entire experience has left me feeling utterly ripped off. We spent $900 on what was supposed to be a "high-quality" Sony television--only for it to fail after five years. We paid another $230 for what now seems like a glorified Ponzi scheme disguised as extended technical support. Both Sony and Best Buy's tech departments claim TVs aren't worth repairing anymore, and customer service wrapped this all up with a figurative bow by telling me it's out of their hands and suggesting I spend another $1,300 every five years. Don't buy a Sony TV--quality just isn't there anymore. And don't buy electronics from Best Buy expecting meaningful tech support or service. read more

I have dealt with Geek Squad for years. I recently updated from Windows 10 to 11 on my desktop computer. GS remote tried to do the install but it crashed. Only option was to take it into GS Deerfoot Meadows. My first contact was with Kashmi Chadha. I left my computer with her after spending time explaining what happened. She listened and came up with a game plan. The repair wasn't a simple one but she did a fantastic job, even got some older software working again which was amazing. Kashmi certainly wrote the book on Customer Service and gets 5 stars from me. Thanks for a great job Kashmi. read more

A big shout out to Steve, Store Leader, Geek Squad, Deerfoot Meadows. This guy knows his stuff. He was extremely personable, knowledgeable and went above and beyond to assist me with my total purchase. I have never had such an amazing experience on one of the stores busiest days. (I originally went to Sunridge Best Buy (that was a huge mistake), after 30 minutes of waiting to be helped (as staffers walked by trying not to make eye contact for fear, they may need to help me) I left frustrated and empty handed. I decided to go closer to home at Deerfoot Meadows, best decision I ever made. I was in and out with my purchase in under 30 minutes, best experience EVER. Thanks STEVE, for all your help. You Rock! read more

Just bought a Samsung S8 tablet,as well as a screen protector and a keyboard (the keyboard was not available and was ordered to be delivered after 3 days).I took the screen protector to the Geek Squad just to find the employee telling me that they ran out of gel !!!!! and I can take the screen protector to any other Best Buy branches,which I did. I went to the Sunridge Branch and asked the Sunridge employee to insta the screen protector for my tablet,immediately he answered bluntly that they do not take jobs from other branches ?! I asked him to get back to his manager,who said it was ok to fix the screen protector. It took me more than an hour going between branch just to fix the screen protector . Today,after 4 days of waiting for the keyboard,with no emails sent to alert me whether to pick it up or not,my wife was close by , and went in to about the keyboard,to her surprise the keyboard was there since 2 days and no one cared to call or send and email??!!!! Now I'm checking the keyboard,only to find it's an S 8 Ultra keyboard!!!!! And definitely it doesn't fit my regretfully purchased S8 tablet. Im very sorry to say that 100 % have the worst customer service ever . read more

Best Buy - Electronics Near Me - Calgary, Alberta

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Went there a couple months ago looking to buy a Gaming Monitor, I knew what I was looking for so did not really need any help. Several sales people asked if we needed help. We narrowed it down to 2 monitors that we wanted and has a few questions for a sales associate. We found a person right away and he was very helpful even gave us a discount on the 3 year warranty that was normally $80 and we got it for $30. Overall experience was great an A+ read more

Best Buy is one of those places where, you have to know exactly what you're looking for. Otherwise, some primordial ball-scratcher will attempt to upsell you on something else, by reading the box he's holding before you get a chance to! You know, in order to appear knowledgeable without actually being so. I called the other day looking for a specific item, and after the guy kept fumbling the name on the phone ("you want to transfer DVDs to VHS?" What the hell. NO. Can you even hear yourself?? Who. transfers. a. DVD. to. a. VHS. on. purpose??), I had him repeat it to me 3 times, made sure he got the software for a Mac and had him set it aside for me for next day pickup. He assured me it would be waiting for me at customer service. Well, I get there, and sure enough; the software set aside for me was one that was only Windows compatible. Customer Service lady mutters an apology, and says that this whole situation makes her look like a big idiot. So, we walk over to the "guy who knows software" and after he gets off his personal call, walks over and tells me they haven't had the Mac version for a while. I recognized his voice as the guy I talked to on the phone the day before. He tries to upsell me on a different program (that he randomly picks up off the shelf), but as he's reading the back of the box, tells me he isn't sure it will also transfer audio. It comes with a connector that has three outputs. It will transfer audio. But, he won't let me get a word in edgewise, so he looks up the software he's trying to sell me on Best Buy's website to see if it'll transfer audio as well. Go ahead, "guy who knows software." Apparently, all you need at Best Buy to "know software" is the ability to read the back of whatever box you pick up, and whatever you read on Google in front of the customer. - I should also mention, this is the Best Buy where the laptop guy couldn't explain the difference between a MacBook and a MacBookPro; to someone who had been waiting to talk to him for 20 minutes. - I finally tell the "guy who knows software," that while he's on Best Buy's website, if he could check to see if the software I'm looking for is at another Best Buy, so I can get out of there. He keeps reading the box of the other software. I tell him, "congratulations! You've demonstrated your ability to read the back of a box." After punching in the SKU, he realizes that they DO have the Mac version at THAT Best Buy. He locates it, hands it to me, and I say good bye to 15 minutes that I am never getting back. Finally, I get to the till. And it takes another 5 minutes to reprint a receipt that the till ate, because you need a manager to authorize receipt reprinting. Best Buy, your store is a gong show. I hope I don't have to go back for a lonnnnnng time. read more

I am struggling with rating this store and frankly, the only reason I am writing a review on an electronics store is because they ticked me off even though I love their website and the features it offers (this is where the stars come in). If you have read any of my reviews, you will know my number one Customer Service pet peeve is having staff stand around while no one is being helped and this is what happened to me today. I went on- line to purchase a gift and chose to have it put on hold in store. I LOVE this option! So when I went in to pick it up at the Customer Service counter I was sure I was invisible. There was FIVE staff members behind the counter towards the back chatting amongst themselves. I should have taken a picture it was so ridiculous. Being invisible isn't always the greatest superpower to have. read more

Went to spend around 600$ on a new camera, asked for help and the man who was servicing me told me he would bring someone back. Needless to say I waited for 10 minutes and received no help. Left without help or a camera. Save yourself the time and money by not going here, there are far better places that will provide help and care about their customers. So disappointing. read more

I stopped in to pick up a CD. Yes I'm one of those people who still purchase CD's. I don't own any iPod or Apple anything so yes I like my CD's. And my CD of choice was the Mariah Carey Merry Christmas II You. The price was more than fair: $9.99. I'll take it! Walked in. Located the Music section. Grabbed the CD. Headed over to the check out. A few people in line ahead of me but it didn't take too long to get through. What I found totally annoying was seeing 3 Best Buy young workers all standing around one checkout while a 4th BB worker operates the cash register. I have no idea why they're just standing there shooting the shit but really, get back to work. For that, Best Buy you lose a star. read more

Best Buy is your typical big-box store; plenty of stuff you want at reasonable prices, with very little customer service when you need it. Ever since Dylan left the TV department, there is no reason to expect any kind of service unless you seek it out and wait half an hour for it. I am particularly displeased about the gutting of their DVD and CD sections to make way for a huge video game section. That may be where the money is, but it certainly takes away from everyone else who loved browsing their movies and CDs in search of bargains. Back in the day, they had one of the best selection of Criterion movies on their shelves (at prices my back-in-the-day self was less eager to fork out); now you are lucky to find a solitary copy of Seventh Seal in the store. And their CD section? Talk of some music companies discontinuing the format in 2012 suddenly looks like a disappointing inevitability when you walk into the single shelf of (horribly mainstream) discs available. Their pricing is also all over the map - unless you carry their flier with you in the store, that movie you want might as well actually cost the sticker price of $35 rather than the flier price of $20. It's not my job to take every single item up to the cash till to ask for a price check (and wait ten minutes to get to a cashier), it is their job to mark it properly and easily for the customer. There is clearly a lack of customer care; we will blindly buy what we need, so why bother making it easy? Poor marketing, absentee service, and product reshuffling/reappraisal = a last resort type of place. 27/30 read more

Hamid was the best possible employee we could ask for! He's great at his job and not only helped us find the best tv possible but, was so genuine and friendly! read more

It's Best Buy, it's Boxing week sales, it's crazy busy, and they're probably out of stock for what you're looking for. Enough said. read more

Best Buy - Electronics Near Me - Calgary, Alberta

cant answer your damn phone can you? you sir lost a very loyal and rich customer!!! cant answer your damn phone can you? you sir lost a very loyal and rich customer!! cant answer your damn phone can you? you sir lost a very loyal and rich customer!! read more

I confess I love electronics and new tech. Best Buy used to have a role beyond being a showroom. Well now they are just perpetuating that showplace role they complain about as this dinosaur slides slowly into extinction. The reasons we go to a store and not buy at Amazon or eBay is human contact and service. BestBuy got the contact thing and now everyone wants to be your friend. So much so that it's annoying. But the product knowledge is just not there. Worse still, the concept of customer service is missing too. The associates would rather browse Facebook than put themselves out to help (or learn about the products). Clearly, juicy service contracts are the only reason why BestBuy lingers. And that is why they they have lost their way and will lose the ultimate fight for survival. Darwin was right and the fellow that would rather check his phone than check my "loyalty" account will soon be on the unemployment lines. read more

Ok so my gripe might be someone's happy place but, it's my gripe. The store has had a refit, it looks great, but now I have to learn where everything is. Yes, of course I could have asked someone where I find my item but I wanted to wander around and get to know the new layout and what they have. Arrrrgh, why do I get accosted every 15ft by a member of staff bothering me. I left without buying anything after 15 minutes of being constantly irritated. I said no thank you, I don't need help, 27 times. I didn't know they had that amount of staff on the floor! A few of them even approached me more than once. GO AWAY, is what I wanted to shout! read more

BE WARNED!!! Bought my 10 year old a Christmas cell phone a few years ago and figured it was time to upgrade so we went back to where we had signed him up originally, Best Buy in the SE. When asking the sales associate if we were eligible for an upgrade he said yes you are so we did all the paperwork and left the store with our new iPhone. It seemed a little too good to be true..... sure enough I start seeing Koodoo charges being processed through my bank account along with a Virgin Mobile charge..... WTF. So we go into the store and find out we were signed up with a completely different provider all together (which was more expensive than our original monthly contract) and the old contract never got cancelled to boot. When we walked into the store all they said they could do was cancel the old contract. A nice associate did explain to me the reason this was done was because the idiot kid who "helped us", got a kickback on transferring us to a new contract. Now I'm footing the bill for the new contract monthly increased rate. I WILL NEVER GO BACK FOR MOBILE ASSISTANCE!!!!!!!!!!!!!!!!!!!!! read more

The following is a typical Best Buy experience ( unfortunately not atypical ) for the Calgary SE location. Their Friday flyer comes out with an item you want. You drive down there first thing that morning to buy a couple but are told these items haven't come in yet. Come in again later today. You call the next day ( no one answers their socalled "customer service" extension ) so you try the department. The items aren't in today and they say they don't know anything, "maybe by the end of the day Sunday. And we'll give you a rain check. Expect a call from customer service". By the following Tuesday you haven't heard from customer service so you call again; still no answer at customer service so you talk to the department; "items haven't arrived yet, so try again on Wednesday, or maybe Friday. You don't hear from customer service so you call again on Friday morning; after no answer at customer service you call the department, to be left for 1 hour on hold and being told several times the "items did not come in yet". But you perservere until you finally hear "oh, I guess there is one left, you can have it if you come in now...". The service in this store is non-existent, i.e. no answers to the customer service telephone extension and no calls on socalled "rain checks". If I could give it a negative star rating I would give it that instead of the one star shown. In review, save yourself a miserable and demeaning experience and shop anywhere else. read more