I can't for the life of me remember the assistants name. I think his name began with a J. He had a bit of the nerd look about him and wore glasses. My words by far, THE best customer service assistant I've ever come accross I'm a store. I'm looking into the a6000 and an all in one. I've literally been researching months. I've had bad demos at other best buy stores that led to my indecisiveness. This guy knew what he was doing and if he didn't he would figure it out in seconds. He had a no n.s approach. Not only that he helped me evaluating all in one's and he told me some cool new features about windows 10....j thought I was educated on technology that appealed to me. He took it to a whole new level. There are certain people that excel in their jobs...regardless of wage. This guy was it. Awesome service. I really appreciate and best buy just got a customer that will spend 1.1k on a camera this weekend. read more

Absolutely awful service. Please do not request Geek Squad, who hires a third party, to install anything. I had a terrible experience and with incomplete service and Best Buy refuses to refund anything. Do not use them for anything. read more

This is my go to store when I need a cable, cord, or adapter and can't wait for Amazon to deliver. Despite sometimes having higher prices than Amazon or EBay they often fill online orders in less than a hour and I most recently had an order filled in about 15 minutes. This means I get what I need in a timely manner. I have also bought open box and refurbished items there at a discount and thus save money. Lastly I bought a mobile phone with activation there and did not wait for forever like Verizon. read more

Great experience here - bought a computer, had data transfer - so 2 full visits with at least 4 different people - Talia, Cameron, Connor, Laura - Everyone was knowledgeable, friendly and efficient. I highly recommend this store - I was so impressed I went out if my way to talk to the store manager to compliment the staff. read more

Purchased new LG tv that says has alexa can not get to work. Went to store and talked one of there geek squad reps and he says he has same tv and can't get his to work either but said he could have somebody come out and take a look but would be charged its brand new tv Not Happy not sure i will purchase anything else their. read more

They only hire kids, guess the managers are afraid of intelligent staff. They are lazy and underinformed. They will gladly sell you a power cord for a device that is 3x overpowered for the device and then get an atitude with you for saying as much. Never offering to fix the device they destroyed. This one business i would like to see fail. read more

Absolutely lazy no other words can describe it they gave me the option to have it delivered out to my car in the parking lot and I was practically looking at there store and they said yes we can have it out in 3 to five minutes and it took them more than an hour just to bring a small laptop out it's not that hard I didn't want to go in the store if you offered a service like this then why waste peoples time this is absolutely ridiculous hell the carhops at sonic dive-ins do a better job very disappointing read more

Best Buy - Casper - Electronics Near Me - Casper, Wyoming

Do you like things that plug into the wall sockets or use batteries? Well guess what, me too and this is your place for all things electronic. Located in the Eastridge Mall, this medium sized Best Buy has everything your home needs to make you a modern person. From Dyson products to home entertainment they got you covered. What I like about this store is the employee to customer ratio is high and they usually have someone who knows all about exactly what you want. Except maybe the vinyl record section that they have a hard time organizing. They also offer geek squad for phone and computer fixing. read more

Do NOT buy from. Best But!!! I bought a washing machine from them which was installed April 21, 2023. Well the delivery guys damaged my bathroom floor. The insurance company (sedgwick.com) which handles Best Buy's damage claim denied the claim because the guys told them the damage was already there which it most certainly was NOT. The store I got it from said there was nothing they could do. Since this is the way that Best Buy chooses to handle customer service which is to say they don't care one whit about their customers me and everyone I know will never ever shop there again. This also includes my manager who said he will be informing everyone in this trailer park not to shop there as they themselves will be responsible for any damages that Best Buy employees cause. read more

I had an incredibly frustrating and disappointing experience with Best Buy Casper. I will vote with my wallet and never make a purchase at any Best Buy store ever again. Best Buy, you have lost a customer for life. read more

My experience at Best Buy has always been good. My latest has been in Casper WY to buy a wireless keyboard/mouse. The staff was friendly courteous and knowledgeable. Every time I've needed a product, this store has always had what I needed and the pricing is competitive and fits my budget. I don't remember seeing a name badge, but the staff were all great! read more

I will never shop at Best Buy again. Ordered a computer for my son for Christmas on Black Friday and got notice 10 days before Christmas that it would not be available until January 12th! They wouldn't honor the black Friday price on another computer and so I had to spend more than I wanted to on a comparable product. What a sham. Don't sell something at a price and delivery date that was acceptable to me, then turn around and tell me I can't get what I am paying for on time, days before Christmas. I've spent thousands with Best Buy, but not anymore. Lost a customer for life. read more

Definitely a small Best Buy location. On the other hand what is obviously a small volume store does not seem like they are scrimping on their departments all that much. I did not see a Geek Squad outlet there but that does not mean that there is not one. I just did not see one. read more

Stopped by this Best Buy while moving across the country from California to Maine. We were interested in purchasing two Kindles. My mom went into the store and purchased two Kindle Fires. We opened up one of the Kindles and it did not turn on. We decided to turn around and return it because the next Best Buy was quite far away. I realized that my mom purchased two Kindle fires, we are new to Kindles and we were interested in the "original style" (come to find out its called the Paperwhite version) the Kindle Fire seemed to just be a tablet and not an e-reader. We both already have two tablets so we weren't interested in having another. Reading on a tablet or phone with a LCD screen was hard on our eyes. I decided to go in with her to make sure we picked out the right ones; we were going to return both the Fires to get the ones we originally wanted. When we walked in we told the two gentleman in the front that we didn't want a tablet, we wanted a Kindle. They told us that the Kindle Fire was the only Kindles that are made now. I was a bit confused because I just looked on Amazon and saw that there was the Paperwhite version for sale (but I wasn't sure what the name of it was at this time). I brought up the point that wouldn't this just be the same as using an iPad and using the Kindle App? He said, "You mean the Kindle Books app? Kindle doesn't work on Apple products, its an android system." He also said that the Kindle Fire was the only Kindle that Best Buy sold. His tone during all this made me feel quite stupid for being confused about this information and the other employee laughed when I asked "So this is the only kind of Kindle?" I was honestly quite confused and frustrated so I returned to the car. My mom wanted to return the broken Kindle Fire and get a new one. When I went to the car I looked up the information I was told by the employee. First, Kindle still does make the "Paperwhite" version. Second, Best Buy does sell the Kindle Paperwhite. Third, Kindle does work on Apple products. Later we released that they did not give us back the original receipt so we could return the case and the two Kindle Fires, which we plan on doing, after finding all this information out. I have NEVER written a negative review on Yelp ever, but the whole experience made me feel dumb inside the store and frustrated once I found out the information I was told was incorrect. read more

Probably goes without saying but they get really mad if you don't pay for the computers

So...I walk in, and an Orange Haired employee named Jacob was immidiately asking me if I needed help. I was in a time crunch, so I simply asked for what I needed. He knew exactly what and where it was, and gave me the price before he could even get to it. Let me level with you for a minute...Electrical engineering is pretty smart. General relativity is pretty fucking smart. Having this kid work for this establishme--FUCKING...GENIUS!!! This kid deserves a raise. My name is anonymous for a reason. read more

I purchased a new desktop (all-in-one type) computer last week, and the customer service was excellent. There was a sizable selection, and I went in not knowing what I wanted. Beki assisted me and answered all my questions--looking up what she did not know. I am so impressed with the price-matching, the sale that was going on at the time and the knowledge of the staff. I am very happy with my purchase so far. Nice job, Best Buy! read more

I went in to get a battery charger for my camera batteries since I had left mine at home. Got help and got exactly what I needed.

Tried for 30 minutes to get someone to help me. I finally gave up and left. They're not even busy. They're understaffed and they few employees in the place don't seem remotely interested in helping any customers. read more

I always go to Best Buy. I enjoy learning about products I am looking at buying. The sales people are friendly and knowledgeable.

Mobile folks are not knowledgeable or helpful at all. I was looking for a few minutes in the mobile section for a case for my phone. During the whole time none of the mobile employees asked me if I needed help. Go into the other sections, such as computers and televisions and you usually get asked right away. Not here. When I finally did ask someone for help, he explained they didn't carry anything for my device, even though it's relatively new and still sold by the carrier. He said they focus on selling more popular items such as the "Macintosh iPhone" you've got to be living under a rock if you're an employee who is suppose to sell cell phones and says such a thing. When I asked him if he really meant Apple, he corrected me again saying it was Macintosh. Not trusting him and his credibility, I continued to search the rest of the store without his assistance looking for what I was looking for. Turns out he was right in that they didn't carry anything specific for my less than two year old HTC phone. The only cases that fit were universal cases but I think I'll take my business to a different Best Buy with more knowledge mobile employees or to Amazon. Want a phone accessory? Order it online, at a different Best Buy Location or at your Verizon/ATT/Carrier store. Hiring an employee who has a clear lack of knowledge of what he or she is selling is completely unacceptable. read more

Absolutely terrible! I went in to purchase a vent phone clip with the magnet, but before I even left the parking lot was back in to return it as it didn't even stick to the phone or case. When I went back into the store I was told that I needed to talk to geek squad! Mind you besides insulting my intelligence, I am not sure how smart you have to be to follow simple directions. Even then, geek squad told me it was defective at which point Douglas helped me get a steelie which worked great; however, it rang up $40 even though the price tag said $16.99 upon which I was told he could match Amazon price of $34 even though the Best Buy website shows $16.99. I got a full refund and went to Verizon to purchase. Terrible personnel, poorly trained on customer service! read more

Not a very big Best Buy, but its pretty much the only game in town for electronics. Sure theres a few specialty stores around plus kmart, target, etc. But as for a real electronics store, BB is king in Casper. read more

Beware! Do not have best buy tiny your windows. I picked best buy because they were 50 dollars cheaper than the other guys in town......man was that a mistake. My wife picked up the truck and did not do a full inspection of the glass, a week later when I had time to inspect the tint job I noticed there were bubbles in the tint and there was a spot by the drivers side window where the tint did not stick and is not folded over. Spend the money and have the professionals do the work read more

Underwhelming. Poorly trained staff, they acted like they had never seen a reward zone certificate on a phone. High markup. But this is best buy, so I expected that when I walked in. What I didn't expect was to be sold an open box item that was broken. How hard is it to check the returned product you're reselling to ensure that it actually works? read more

Very happy with my new computer! Excellent customer service, easy to return if not satisfied, price will be matched and mine was adjusted within two weeks after I bought it because there was a sale. Office Max wanted 15% restock fee if I decided to return a computer and the box was opened. Best Buy allowed return with no restock fee and helped me find the right product for me. read more

I could definitely list a variety of reasons why this facility is ridiculously and most obviously mismanaged!!!! I purchased a remote start nearly a year ago, paid for the install!!! And you f'n guessed it!! I am still waiting to have it installed!! I thought to return it. As you have already concluded, if you have had the grave experience of dealing with these sub par people, the manager wouldn't come out to speak with me nor refund my money!! Instead I was offered store credit??? like I would dare purchase a dang thing at that place or any other f'n BB!!! I have called at least 10 times over the course of the year and been, down to the circus a few times!! IDK who reads these but, save yourself the nightmare and violent thoughts.... don't, DO NOT go to this place expecting anything that resembles effective customer care!!! I will continue to pursue the work that I already paid for!!!!! filling a complaint with the BBB and am speaking with an attorney to file theft charges. read more

I have shopped at the Best Buy in Casper, WY since the store opened. I have never been impressed with the store but over the past couple of years, I have been very disappointed with the store. I consider myself to be a tech nerd since I have become an adult. I have done a lot of research on computers, phones, TVs, gaming consoles, etc. I have overheard and have been told information over the past couple of years by the employees at Best Buy that is extremely biased and misleading. It seems as though the employees at this Best Buy are anti-Apple, regardless of the product. I have heard numerous employees tell customers that the only people dumb enough to buy a Mac or iPad are 'Apple Sheep'. I know many people that use Apple products that need the software for specific programs/apps. Millions of people use the Apple 'ecosystem' and do not need to be told they would be dumb if they bought an Apple product. Additionally, these employees stated there is no benefit to using Apple products, which could not be further from the truth. I have called them out on the misleading information and they told me that I was wrong. One other frustrating factor is the lack of products that they carry at this specific store. They don't carry Apples #1 selling accessory; AirPods, they don't have very many iPhones in stock, when I wanted to buy a Dell XPS laptop, or a Razer PC, they told me they do not carry those in store and that I should just order one on their site and return it if I wasn't satisfied. Why have a retail store for me to buy products at if you're going to make me buy the products online anyway? That is why I have Amazon Prime and from now on won't even deal with the local Best Buy. The Walmart across the street has a better selection of products for that matter. read more

Dear Best Buy in Casper, I haven't been this disappointed since seeing Han Solo die in Star Wars the force awakens. First off when the Nintendo switch came out in 2017, Best Buy advertised it was releasing it at 6am. Come to find out by the rude employee that they're opening during their normal hours at 10am. They are fricken liars. The second annoying thing they have done was put merchandise on the shelves that weren't released yet. This was stupid because I found a keychain I liked and when trying to purchase it they told me I couldn't because it wasn't released yet. Don't fricking put shiz on the shelves when it can't be purchased! (Btw I went on amazon and bought the same exact keychain five minutes after this event). Last thing that makes me hate Best Buy more than I hate myself is their online orders. I had ordered a laptop online after I called to see if it was in stock and it said it would be ready for pick up in 1 hour. I waited for the stupid email to tell me it was ready for TWO hours and so I went in to see what the deal was and the guy I talked to was fricken rude and told me to wait for the email. So I went back to my car and an HOUR later I got an email saying it was out of stock. I fricken called to ask if it was in stock and they said yes. On the Best Buy website it had said it was in stock. In conclusion, the the Best Buy in Casper Wyoming makes me want to kill myself. Their service is awful and slower than my grandma. I honestly hope this store closes down because that's what the employees deserve. read more

A friend of mine had a virus infection in her computer last week. She took it to the Best Buy Geek Squad for help. They charged her lots of money, of course. Their answer to the virus problem? They erased her ENTIRE hard drive! Now she has been trying to get the manager to talk to her but no luck there. There may be an independent business that can help her get most of her files back, but there's no guarantee. So- not only is Best Buy a ripoff but their Geek Squad is a ripoff and dangerous and doesn't give a damn. Too bad the rating system here only goes down to one positive star. It would be nice in this case to give them about ten negative stars. read more

I gave Best Buy at the Casper mall a 1 star rating because they have no space for 0 stars. I am disabled and have shopped at that mall over the years since I was a child whenever I come to town. This time I noticed all of the handicap spots were replaced by "reserved for fuel efficient vehicles" signs at Best Buy. When a call was placed to the manager of the Casper Best Buy he outright lied and said this was the decision of the mall owner. If that were the case the signs wouldn't have the resounding yellow best buy tag stamping their approval of fuel efficient vehicles and their disdain for the disabled. Since my experience I've googled the issue and many Best Buys across the nation are doing this as well. Not only is the Casper Best Buy discriminating against handicapped folks everywhere, but they won't even acknowledge they are doing it and lying about who did it when they have what amounts to a signed confession right on the sign. I will not shop in any Best Buy that has those signs; in fact I will park in those spaces with my big ass truck and my handicap placard and use their store as an entrance. read more

Tried calling three different times to ask if they had a product available in the store. Waited 5min each time for someone and could never get ahold of anyone. Guess I'll take my business elsewhere read more

I purchased a laptop computer and sales associate Connor was very knowledgeable. This is my first laptop and Connor answered all questions presented to him. read more

I was shopping for a new laptop and printer but needed to better understand my options. Connor listened to my needs and then matched them with some options. He was able to answer my questions, gave me some time to decide and then assembled my items and served as my cashier. Great experience! read more

My husband and I bought a Samsung Galaxy tablet from Best Buy in Casper. Aurora, the sales woman who took care of us stayed well past her getting off time to make sure our tablet was connecting properly. Another brand we purchased the week before wouldn't connect to the internet. She also wanted to make sure all of the old apps were transferred to our new device and even used her own cell time since the store internet was not downloading fast enough. She was cheerful as well, which makes the whole package for a sales person. read more

So my daughter was with her boyfriend at Best Buy in Casper so he could buy a PS4 and could not find one or get any help. After half an hour of being ignored while helping the countless other people get help as they came in, still no help. Her boyfriend got upset and got a little more loud. When asked what the problem was (finally) he calmed and explained what the issue was. They were still not helped, but treated like thieves and kicked out of the store. Six months later my daughter goes in and she is told very rudely to leave or the police would be contacted to escort her out. Mind you, she never, at any point, did anything to warrant being banned from the store. Austin (not sure if he is a manager) then proceeds to say he was threatened before (which was a lie), but no worries, she left as she was so rudely asked. I will never shop at this store again. This is a shame. There are several more people that will no longer give Best Buy in Casper WY their patronage either. She even called about it and was apologized to and told they hope she still shops there (from the first incident). Not only was Austin rude to her, he was quite a prick about it, as if he had all the power. Shame shame Best Buy for keeping employees such as this. Terrible way to treat customers who actually spend money. read more