I had nothing but positive experiences with the actual movers from this company. But in my most recent move, after returning to them simply because I had such a positive experience previously, I had to deal with management. Dealing with the management vs the movers changed the entire experience. Ultimately I was charged for move out services even though they did not show up to my house at the agreed upon time. I paid them in full, could not successfully be refunded, and then still had to do the load out myself. Do yourself a favor and find another organization. They are rated low for a reason and I wish I had taken that into account and stayed away. I would give 0 stars if possible. read more

Update: I contacted FMCSA. They don't have a record of them. I was not provided with a US DOT number from them. It seems like they're operating without a license. They're also not BBB accredited. If provided with the aforementioned credentials, I will update my review to reflect this. Facts first: arrived 3.5 hrs late, took an unauthorized 35 min smoke break (that I was still charged for) after only working 1 hour because they didn't want my mom to supervise them "because she doesn't speak English" (she does), of course I complained to their boss. His response was unprofessional/unsatisfactory so I wrote an initial review reflecting this. I had to file a police report due the owner's? (James) verbal harassment after posting my initial review to the Thumbtack website (I'm not sure he's the owner because it's hard to believe someone would be so psychotic and care so little about his business). I will include pictures of the exchange later after this exhausting day. But for now if you're a woman, I'd stay far far away. I've never had a panic attack before, but this experience was so horrifying it caused one. It was especially creepy that they took note of all my belongings and assumed I was a drug addict from my migraine medication syringe waste container, my wine collection for some reason, and attacked me based on this. Saying they would request a drug test from my employer (which all people in my field get on a yearly basis anyway) It was very weird. Why all the drug references? At first I thought the movers themselves were okay, but it turned out they were feeding their boss information about me, career, exact location, presumed habits (see migraine meds above), and marital status. Absolutely creepy and deeply disturbed. Of course he did all of this with a different phone number so he could maintain the facade of professionalism. But I intend to prosecute to the fullest extent because no woman should feel so unsafe to the point of having to sleep somewhere else other than her home due to these terrible awful humans. COVID-19 issues: neither of the men sent wore masks despite the delta variant being at its high. I work with cancer patients at the moment, and though I wore an N95, I was concerned. read more

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Wish I could add more stars!!! These people moved out our entire 900 sq ft. apt. and moved into the new 1,300 sq ft apt in 1 hour and 20 minutes. The original plan was for 2 workers, then it changed to 3 due to a piano. While the 3 workers where there, 2 others showed up as soon as they finished their previous job. Now, I had 5 people helping me move. The only thing I could think of was it was going to cost me more money than quoted because there were more workers. That wasn't the case at all! I still paid the original price that was quoted. They even went out of their way to take a couple of items to the storage room for us. I will most definitely keep their information and tell all my friends. Thank you all so much for your help! You made my job a lot easier :). read more

I hired this company because they had such great reviews and were very quick with communication in order to quote and schedule our move. However, it was all down hill from there, eventually turning into a complete nightmare. We arranged a move from Memphis to a small town in Far East Tennessee. Four days prior to the move, I messaged the company through Thumbtack in order to confirm that they had a large enough truck. They said they didn't need to view our apartment before the move. I wanted to make sure everyone was prepared, so I sent pictures of our entire apartment (excluding two bicycles that were in an apartment bike storage area). Once the movers said they had 1 hour left of packing, I left ahead of them so I could get my animals settled. My fiancée stayed behind with them to supervise. Five hours later, the truck was still not loaded, and I was told everything would not fit. I called Mike and requested that he rent a trailer or another truck for the remaining items, but my request was ignored. Instead, he told his movers to move things around in the truck so certain large pieces could fit, but would result in different, smaller items still being left behind. At this point, the movers were getting highly frustrated and it was made clear to me that items were being left behind no matter the circumstances. At that point, we said the movers could depart with the completely full truck, with plans that we would work out arrangements for the other items. Halfway through the drive, we were told that the movers were 1 hour away from the destination, which was impossible as my fiancée left at the same time as them, and still had 3-4 more hours to drive. That is the when we discovered that they were given a completely incorrect address, and were actually headed to a town 300 miles away from the correct destination. The movers finally arrived at 3:30am and finished unloading the truck by 5am. At 8am, Mike called me to request a payment that was $300 high than our quoted price (which we were guaranteed would never increase.) I spoke to Mike for quite a while in order to arrange further transport for the items that were unable to fit in the truck. He arranged for our items to be moved into a storage unit until they could load them on another truck they had driving in the direction of our destination. At that point, I paid them the full price, including the extra $300. I returned to Memphis 5 days after the move. At that point, I took pictures of everything that had been left in my apartment and sent them to Mike. Mike then notified me that there were too many items, and they could not fit them on the planned truck. They gave us no options at that point, and we were required to book another truck that would carry our stuff directly to our destination. They informed me that I would have to pay them the same price again for the second load. I scheduled the second move and called multiple times asking for Kevin (the owner). None of my calls were returned. On the day of the second move, the movers called when they were one hour away from my East Tennessee home requesting I pay in advance. At that point, I said I would not pay until Kevin returned my phone calls. Of course, the return call occurred very promptly now that they had money on the line. Kevin and I could not come to an agreement that suited both of us in that moment. At that point, they proceeded to hold my items hostage until I paid them for the second time. Kevin agreed to set up a meeting with the movers who had been present and conference call me in, planned for two days in the future. I begrudgingly agreed to pay in order to have them release my items. The day of our meeting came, and not surprisingly, neither Kevin, nor any of his employees, called me for our meeting. Since then, they have ignored all my calls and voice mails. They spent their entire time trying to blame me for the fact that they did not rent a large enough truck. They accused my fiancée of not allowing them to fill the truck to the brim, which was a lie. At the end of the day, we were quoted a fixed price of $1595, and we ended up being forced to pay them almost $3400. Overall, if you want professional movers, you should hire professionals. AVOID this company at ALL COSTS. read more

I called and needed a sofa picked up from Dillard's and delivered to my apartment on the second floor. Not only did I receive a far price but it was also completed the same day as the request. Thanks a lot guys! read more