Needed to make cab arrangements to get to RIC. This was back in October, and I am still waiting…read morefor a return call.

ZERO STARS. Unreliable and unavailable when I came to visit here defaulting to an answering…read moremachine and no return call. I DO NOT RECOMMEND.

Dishonest. We were charged DOUBLE $12 ride for literally less than 10 min ride- THE OTHER TAXi…read moreservice (Capital) charged us 1/2 that for the same ride back to hotel- traffic about the same. You are at the mercy of the driver they know you have reservations-- our driver showed fairly prompt- but then lied that she arrived sooner and stated she was behind an unloading car, we'd already been outside and saw no taxi, the evening air made us step back in. The meter didnt seem to move the entire time... my husband tipped on top of her own "tipping method" (theft). Do not use them; or dont tell them you are fm too far out of town-- rip you right off.

ZERO STARS. They were incredibly unreliable and not helpful at all on the phone. I DO NOT…read moreRECOMMEND THEM if you are visiting or traveling in Williamsburg.

I had to make a very early train (4:30AM departure) in Williamsburg. The problem was finding…read morereliable transportation from Hayes, VA at such an early hour, but Natway Transportation really came through for me. The driver Joey, was wonderful! He allayed my fears by following up with phone calls prior to arrival, and even arrived early. In addition to this, the ride to the station was as smooth as butter. I would not hesitate to use Natway Transportation on future visits to Williamsburg. This is a top notch company in my book.

Wayne saw us stranded at the train station. he waited with us to make sure our ride showed up…read more after a 1/2 hour we decided not to wait any longer & he drove us home. he went above & beyond to wait 1/2 hour to make sure we were ok

I gave this disgraceful company one star because there is no "negative" option…read more The cab was filthy and when I called the company to inquire why the driver was not wearing a mask (covid-19 pandemic) the owner cussed me out and told me to take my business elsewhere.

I'm only giving one star because there's not a "negative" option…read more I didn't even ride in one of their taxis, but considering my experience, I'm glad I didn't, because I sure wouldn't have felt safe! I was leaving work to go home for lunch like I do every day. While pulling out onto the main road (Mooretown Rd.) I saw that the first traffic light was red, but was about to turn green. Since there were 4-5 cars in the right lane, and no one in the left, I accelerated and turned on my turn signal to get over. I looked in my mirror and this car was FLYING. The speed limit on this road is 45, having just gone up from a 35 mph section. I sped up so I wouldn't be stuck behind the stopped vehicles. By the time I felt I could safely change lanes, I did so and looked down only to see I was doing almost 60 mph and the cab was still gaining on me. Once I made it through the intersection, I looked in my rearview and couldn't even see the cab's headlights (still at about 60 mph). I tapped my brakes to slow down and the driver slammed on their brakes then changed lanes. I slowed down further to get the cab's information only to see it was a very young woman driving the cab. Upon calling the number, I got a busy signal several times. Once I saw her again, she was on the phone, and refused to make eye contact with me each time. Once I was home, I was finally able to get through and asked if I was speaking to a dispatcher or a driver. I was informed it was the driver I was speaking to. I asked if she was in an office or in a car. Her response was, "Why? Are you calling to complain, because you cut me off?" I answered back, "No, I'm calling because you were doing over 60 mph in a 45 mph zone and tailgating me at that speed." I never got another response, she just hung up on me. Upon reading the one other review here on yelp.com, it appears as though they apparently make specific appointments for pickups and ask people to call back when they may have a fare in the cab. Apparently, they don't want to scare their fare by writing while driving. Either way, if these are the driving habits they maintain while en route to pick up a potential fare, I'll pass. I have children getting ready to start driving. I don't want them to have to be on the road with idiots like this.

Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!