If I could give it O stars I would.
I had a highly disappointing experience at the Best Western Plus Cannes, which I would unfortunately rate as the worst hotel I've ever visited. The room I booked was advertised with air conditioning, yet the temperature soared to 80 degrees Fahrenheit (26 degrees Celsius), making it extremely uncomfortable. Despite the unbearable heat, the staff was unhelpful and outright refused to offer any meaningful accommodation or a refund.
Upon check-in, I was initially offered a room overlooking the atrium where guests have breakfast, which I refused due to privacy concerns. The response from the manager, Arnaud, was incredibly unprofessional, informing me that I was out of luck and even threatening to call the police over the room dispute. The rooms were not only small but also poorly decorated.
Not to mention the room I was assigned #227 had an awful bathroom door. The door slammed shut and the door knob smashed me in the arm leaving a severe black and blue mark (see attached Photo).
Despite its prime location, the overall experience was a nightmare. The hotel itself felt outdated and poorly maintained, with a dark, unwelcoming lobby that resembled a dungeon, and a pool that looked nothing like the advertised photos.
I am suing this hotel and will find a way to get my money back! If they cant pay me back, then they can pay for the litigation costs which will be well over the $500 I am deserved as a refund. It's great to have over 100 lawyer friends in all different countries! Game on Best Western Cannes! You will pay!!!! read more