Very outdated hotel they will tell you're a liar and hang up the phone on you. First of all they waived my early check in fee at the desk because im a loyalty member. Week later left a review Helen Lyons didnt like the review so there goes my card being charged without notice or receipt without having corporate asking them to send it to me. Hope no one has an issue because she is very rude to deal with. read more

Did not pay for a room or spend the night. Attended an event held in one of the conference rooms. Room seemed spacious. At least 200 - 300+ attendees. Hotel seemed clean. (Conference room / bathroom) read more

This hotel experience was TERRIBLE! I received 2 different rooms. The first had bugs in the bed!! Yes, I always check hotel beds for bugs and this is the first time I ever found them. See photos. Front desk was rude telling me to go to the desk and get a key for a new room- the new room had no bugs that I could see but had trash and drug paraphernalia under the bed!! Then I was told NO refund because I booked through hotels.com!! The manager starts texting me saying he's going to refund me but STILL HASN'T! I've never been more appalled in my life! And the nerve to offer 25% off my "next stay" at their hotel!!! NEVER AGAIN read more

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My brother and I grew up in Lanham, Maryland. We've recently reunited United after not seeing each other for a number of years, and we saved the best Western capital beltway. Our rooms were great, clean and have everything we needed. The service was excellent and everybody made us feel welcome. It was over the Thanksgiving weekend and it was the perfect place to stay. read more

This is the cheap a** hotel american airline sends its clients when they cancel flights. The hotel is sad to say the least. The place barely has hot water and its in the middle of nowhere read more

Stayed on a Saturday night. Checked in around 7pm and the front staff were extremely nice and helpful. Breakfast on sunday was from 630a to 10a. Good. They even had a make your own burrito stand. you MUST have a breakfast ticket to enter the dining hall and food cannot be taken out. Hot and cold foods, cereals, fruit, juices/coffee, breads etc. Breakfast is free, but just make sure you get enough tickets for the people in your room when you check in. Self controlled heat and a/c. My unit made a low whizzing sound when the heat kicked on, but it was rather soothing during the night. Black out curtains. The TV ranges from local analog channels to cable, all of which were mainly fuzzy. The bathroom door physically locks, so if you lock it make sure you unlock it after you leave.. my niece learned the hard way lol. Parking is free. My 2 queen bedroom was clean and i didn't have any issues! Great shower pressure, altho my bathroom sink took a long time to drain (I left the water running while brushing my teeth) There is an outdoor seasonal pool, a banquet hall and even a saturday night club inside of the hotel. It's $10 to enter the club if you are a guest here. I stayed on the 3rd floor and could hear the "Beat" of the club only a little. In the hotel area is a 711, McDonalds, Red Lobster, Chipotle and other restaurants and shops that i would recommend driving too. (It's along a busy off road highway) Check in is 3pm, check out is 12p. Late check out is at 1p. The hotel even has a shuttle to the New Carrolton Metro / Marc trains/ Bus stop, which both are about a 10 min drive from the hotel. 4 stars due to not being able to bring breakfast back to room, locked bathroom door, fuzzy tv and club music. All in all, I would recommend staying here! read more

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DO NOT GO HERE! please take my advice. Walked off my elevator with my kid and the entire fifth floor smelt strongly of marijuana. Go into our room and it's beyond dated and the air is so musky you could choke on it. Bed bugs are active and someone was at the desk complaining about it when we checked in. Spoke with the manager of the building within 20 minutes of checking in and she refused to refund me after showing her all the complaints first hand. She offered us another room which we took her to and it was just as terrible, if not worse. On top of all of this, they have a nightclub running inside. The focus for them is on the partying, not the safety and health of their guests. Here I am at 850 pm on my vacation driving to another hotel in the back of an Uber. Out a full deposit because they refuse to refund. read more

All in all a good experience, staff is friendly, free breakfast was good, room is clean. Hallways to the rooms are a little dingy and need new carpet but other than that the place was in good shape and worth the hundred dollars for the room! read more

Best Western Capital Beltway - Hotels Near Me - Lanham, Maryland

I would never ever stay at this hotel again it was horrible nasty and Unclean. The staff found sleeping twice. I had to make up my own bed, no room service for three days. I try to reach out to the general managers several times no response back finally had to reach out to headquarters. read more

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Arrived very tired on a Friday night and had to search for parking as they have a night club on the first floor. Unfortunately we were on the second floor right over the night club. The music was so loud until 3am. We couldn't sleep. The a/c in one of our rooms was shutting off every so often. So the room wasn't comfortable. read more

I arrived late and they lobby was full/crowded no order to line, all to learn it was people attending the club part of the hotel. The Front Desk clerk had to ask people to move just so I could finish my transaction. She was very nice and after we got to the room. Hmmmm where do I start 1) flooring was coming up 2) no comforters or duvet for the beds 3) NO hot water 4) NO heat (temperature outside was 54 degrees) 5) beds were not comfortable 6) bath tub & sink hold water (had wait awhile for drain) After one night stay it was easy decision to cancel my stay and check out. As I went to check out the young lady says if you do I'm going to disarm your key so get your stuff hen come back. This was at 8:59am and check out wasn't until 11:00am. So I went to try the free breakfast...nothing was good. Boiled egg was rubbery, pancakes were gummy, eggs were cold, bacon was microwave so they had no taste...just left but the ladies there were nice. As I await to check out, front desk clerk stated you not supposed to leave until tomorrow. My response was I'm not happy, she asked why? I shared water wasn't hot, room cold and safety and she replied "did you tell anyone", "no one else complained", did you check to see if another room was available"...all I could do was just stare in Awh because not once did she apologize for my experience or displayed professionalism. The manager just kept walking by and not once did she acknowledge me or other guest. He lobby was extremely cold and no one offer apology for the inconvenience. Signs displayed about front entrance under construction yet that was nothing of comparison of the room quality, customer services and rate. I've requested a refund because I checked out in ample time. To have a club adjacent to hotel their should be some division so guest don't experience the loitering, cigarette smokers, and discomfort. As a guest I should not have to walk thru a crowd of folks who are rude, flirtatious or under the influence. As a first time guest first impression was not good and I will NOT be returning. All I like is a refund for 1 of 2 night stay that did use. I checked in 10:30pm and checked out 9:30am. read more

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Probably the worst experience I've ever had in a hotel! The hotel is dated and dilapidated. It clearly needs an update. The 2 staff working the desk were overwhelmed and it took an inordinate amount of time to check us in and others out. The tub shower becomes a mini swimming pool when you turn the water on as the drains seem to empty at a trickle. Despite these issues, we soldiered on. The real fun was the party of bugs that came out in the wee hours to bite us up. Changing rooms at 3 in the morning left us exhausted, frustrated, and determined to never stay there again! AAA should be ashamed of itself for giving it a "Diamond Rating". read more

Best Western Capital Beltway - Example of the visitors who introduced themselves to us during the wee hours. - Hotels Near Me - Lanham, Maryland

The people that work here are nice. Other than that it is an extremely disgusting hotel... the rooms (plural because I asked to be moved because of the cigarette smell) are musty and wet smelling and the beds were worn in and stained. All decor is way outdated and used up as well. This shouldn't be a reflection on the housekeeping or front desk staff... you can only work with what's given to you and they seemed to make the most of it. Also, I felt safe because I was on my own but I wouldn't feel comfortable bringing my family here. Totally sketchy. I'd be embarrassed to lend this franchisee my company's logo if I were Best Western. This is coming from a loyal BW Rewards member. Also, not hinting at anything specific but I feel itchy after staying here read more

We were staying at Best Western for 4 nights, and paid in advance a month before. OUR MISTAKE. Our room was in the middle of the ice machine room and the stairway. The first night we were there, I was at the desk asking for a bandaid, and man was standing at the counter needing the police because "a pimp had just beat him up for not taking his prostitute." Our 2nd night there, a huge group of kids came in and all used the stairs and were in the stairwell until after 11 p.m. After the kids went to bed, a guy was standing outside of our room on his cell phone until midnight when I called the desk to ask him to take his conversation elsewhere. 30 minutes later, the man was still conversing outside our room and my husband had to go tell him to move it. I got woken at 5 am to the kids up and moving and the ice machine going and then the same man in the hallway. We requested a new room due to all the noise, and the man at the desk apologized profusely for our experience and said we'd have a new room at noon. Instead of touring DC as planned, we stayed at the hotel to change rooms. At noon, went to the desk and were informed no rooms were available, because nobody had checked out yet, (check out is at noon), and that they needed to be cleaned. There would be a room available at 4. We clarified that if we left to go into DC we would not lose our room change. We got back at 7 pm and a different man was at the counter. He informed us there would be no room changed because a group just walked in and took the room. I said we were promised a room change and he just said there was nothing he could do. I asked to speak with the manager on duty whose name was on the wall behind him. He said she just left. I asked who the MOD was and he got nervous and said there was no MOD. He got on the phone and started speaking Hindi while the line was slowly growing behind us. He got off the phone and didn't say anything to us about what was going on, meanwhile clicking away on his computer. Another customer called and was requesting reservations. He started making their reservation, negotiating prices with them while we were standing there. After a few heavy sighs, he hands up the keys to another room, while still on the phone. We got our luggage out of our old room - literally less than 5 minutes it took us - the man called my husband's cell asking if we were out of the room yet because they needed to clean it. In our first room, there was mold on the ceiling of the bathroom. All 4 nights we were there, parts of the parking lot was blocked off for god knows why, but it was always just blocked off in some inconvenient spot (a different place every afternoon.) Their pool hours at awkward (6 pm to 10 pm) and you can ONLY swim if there is a lifeguard on duty. The pool was dirty, and the deck was disgusting. I called 1-800-WESTERN to report my experience. I was very nice about the whole situation and then stating that if it wasn't DC and every hotel wasn't booked we would have moved hotels after the receptionist there told me that there was nothing corporate could do but negotiate with the owner of the hotel because they are all privately owned - I asked her if anyone could open a best western and treat people badly and still affiliate themselves with best western? Apparently that was me being defensive. 3 days after we returned home, they did refund 2 nights, so I guess that's something. I will never return to a Best Western again which is terribly sad because I'm sure there are some honest people and great customer service providers out there under Best Western. Who knows, maybe you'll have a great experience and won't get a moldy bathroom? *I'd also like to add here - I don't know where these pictures were taken for this hotel because none of these look ANYTHING like the actual hotel... read more

All I can say without using vulgar language is this was the worst hotel experience of my life specifically because of the rude, unhelpful and condescending front desk supervisor and absent general manager. A simple mistake was made with my reservation through a third party booking site and rather then correcting it or accommodating my request I was told tough, not my problem. I was stunned and all I can do is tell future nests to stay away from the hotel and book any other hotel in the area. Even when the booking site contacted them the site said they were very unpleasant. Unbelievable and even after telling them I would leave a bad review they did nothing and said I can do what I want. SERIOUSLY?!?! read more

First of all the building looks rundown. I knew it was next to the highway, so idc about that. The main lobby looks great, however the rest of the hotel is a major let down. To begin my awful stay I get there and the lady behind the desk was already complaining about how she wanted to go home..like can you just not? It's one thing to do small talk but truly idc. They put me in an even numbered room on the second floor, all was fine really, I wasn't impressed but you get what you pay for. Took my kids to dinner and came back to what is apparently a lounge/nightclub & my room was semi-directly above it. After driving for 12 hours from ND,IN...you can imagine that I was not particularly thrilled. I was actually angry. So let my kids go swimming for a bit, while I was preparing to leave a for a new hotel in case they weren't willing to move me. Get back and idk if it was from extreme exhaustion but the music was actually louder. Called down, complained and I was told to call back in 5 minutes. Did so, and they said yeah bring your stuff, we will move you. I told them I wasn't trying to be that "person". The lady said yeah it will actually be worse tomorrow. Customer service is top notch. *eye roll*. The next day we hit breakfast which starts at 630am, which isn't really optimal for people who need to leave early. It reminds me of nursing home food being honest. Ate it but whatever. Came back about 5pm to people lining up for the lounge, *yay*. Shockingly the lady was right, it was worse that night. The people in room 200 kept me up until 230am, & no I didn't bother calling down, because I got the vibe they didn't really care regardless. Why waste my time. I mean this was the worst hotel stay I've ever been in. My recommendation is to check the mattress, they covered up dirty disgusting stains on the mattress with a folded fitted sheet, like dude, it doesn't make it go away lol. Rooms just need to be remodeled. Run down. Corners in closets were gross. Idc about the lounge/club they have, but it interfered with both of my nights and it's something that should be mentioned when booking a room. If you have kids and need sleep, don't stay here. Pay the extra money for something else. I cheaped out and wish I wouldn't have. I could go on for days man, I'm sooooo disappointed. Don't let the reviews on booking fool you. read more

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The check in people were nice. Other than that, I wouldn't recommend this place to the worst kind of people. It's obvious there's no heating/air conditioning, the rooms are too small, the elevators can hardly fit their 'carts,' and the little signs that are around the room make me feel like I'm a child. I came here to rest, not to feel like I'm 5 again and be given cards that say that I eat at this specific time with only a certain amount of people. Unprofessional on the corporate end and regret on mine. The red roof inn looked better when we passed it than this shack. read more

"Better than a motel" is how I would summarize this hotel. The whole place smells funny, the wifi didn't work, the elevator is 9 months past inspection, the sheets were dirty, and shower curtain rod broken. Front desk was very pleasant, room was more or less fine with the basics. Overall a comfortable sleep but really just a room with a bed and a stop along the way. Definitely wouldn't come back but you get what you pay for. read more

First night here and there's a club open downstairs shaking the building... The website mentions a cocktail lounge, not a full blown night club. Staff and shuttle were super nice, room is clean and bathrooms were just remodeled too. Just a shame about the noise downstairs so far. I'm here for three nights - I'll do an update if I change my mind but for now it's a bummer. read more

I read the reviews right after I paid for 3 nights (stupid mistake), but to be honest it was way better than I expected. I came here with my husband and my daughter, and I have no complains at all.. *The lady at the front desk was very friendly and attentive *The lobby and the room were very clean *I love the fact that the have a life guard by the pool at all times. *The have free continental breakfast, which usually that means bagels and cold cereal, but they had eggs, fruits, tortillas, sausage and more. * It was perfectly located between Six Flags America and Washington DC. So to summarize, it was better than I expected, compared to how much we paid for it. read more

Bed Bugs Stay away!!! Was suppose to stay for 2 nights but after I woke up with 5 bed bug bites on my arm after the first night I checked out. Spoke to the manager Helen Lyon and now she is giving me the run around about getting a refund for the 2nd night I didn't stay pretending to not remember that I spoke to her. Do not stay here unless u want to be bug food. read more

Skip this hotel, I'm disappointed in Best Western. Hotel is conveniently located near city area. However, the hotel itself needs a full overhaul and upgrades. NO Sound proofing! The air window unit (climate control) its LOUD and has a noise that sounds like a jet liner about to take off, and yes after a few it gets quiet. Adjusting temperatures means your ready for take off Again. You can hear every noise imaginable from the downstairs music at the lounge (from the 3rd floor) to house keeping yelling in the halls. The room I stayed in had a musty smell, the ceiling is still a popcorn ceiling which means dust is collected at a much higher rate and would need to be cleaned; which there was dust on the table in the room and around tv area. Ceiling also has patches. Great cable channel selections for tv but the tv channels you are viewing appear to show distorted. You should feel rested when leaving not additionally worn out. Save your self the some sanity and peace of mind by staying somewhere else. read more

On the outside the hotel is decent despite their rude staff. The rooms were typical, unfortunately my comfort was not met due to the fact that they have bed bugs. And when I informed the staff at the front desk (Natisha) she was extremely rude and didn't have any concern of my well being. I wouldn't recommend this hotel ever to anyone and the managers need to retrain their staff or get new staff. Not satisfied with the stay read more

Best Western Capital Beltway - Bed bug - Hotels Near Me - Lanham, Maryland

Staff was friendly, lobby was nice, room was clean and as expected. Good breakfast included with stay. Nothing extravagant but exactly what we needed close to FedEx Field at a reasonable price. read more

I frequent hotels often in the DMV for business and personal. This visit at Best Western in Lanham, MD was the worse experience ever. Starting at the front desk. I would recommend that you walk over to the competition nearby to enjoy your stay in the area. Good luck!!! read more

This is the worst hotel you could ever stay out while we were checking in cars are being broken into we got into our room there's mold on the floor and carpet the room stink the mattresses and beds are full of bedbugs absolutely disgusting read more

The staff at BW Capital Beltway are extraordinary. Lisa, Ashley and Sachin are very friendly, cordial and attentive. Housekeeping did a very thorough job keeping the rooms clean and stocked with toiletries and extra towels. I would stay here again if it wasn't for the club this hotel has in the lobby. On weekends (Friday and Saturday) the loud music and noisy patrons makes it nearly impossible to rest and for hotel guests to have a good sleep; right now as I am writing this, it's 2:43am on a Saturday morning and noise is unbearable, even from my 6th floor room; also a hotel guest will never find parking because the club patrons will take all the parking spots, these club patrons will park on the handicap parking even though they do not have the handicap plates nor placards (I am a disabled Veteran with my handicap placards), it took me 1 hour to wait for someone from the club to leave so I can find a spot, I had to park in a spot far from the main entrance. This hotel should make a distinction between a hotel guest parking spot and club patrons parking spot, the hotel guests should always have priority, specially the handicap ones. I will never, ever stay here again. Next time we're in town, I'll look for a hotel that does not have a club. read more

I only have been to the hotel twice. I spoke to the people at the front desk about the club the first time I came. They are two separate businesses. It would have been nice if they would have informed me about the cover charge after 11p.m. would be for the people who stayed at the hotel $10 and not $15. I informed the woman that was collecting the money for the club that I was a quest and showed her the key as well. Had I have known before hand I would have said no I was informed $10. The second time I have come that's when Ade the gentleman at the front desk informed about the $10 charge after 11p.m. for. I commend on doing a job well done! I hope the othe4r will follow his lead. I have spoken to the manager in charge of the club he refused to help with me. What a shame because I really liked the dj and dance just about all night. I will still give the hotel a good rating thanks to Ade'. read more

They cover up dirty and soiled linen. They throw pillows and clean linen on floor when changing. The manager Helen Hayes and housekeeping manager are unprofessional especially Helen. Helen will ask you to leave if you complain about the filth! Worst hotel experience ever and I love to travel but have lost my trust now in hotels. Strip those beds upon entry..unzip those mattress covers...inspect them..ask for new linens. This place can't be trusted. read more

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I wouldn't of given them a star if I didn't have too. My fiancé and I booked this hotel for three nights. A lot of rift raft coming through all hours. Guests in other rooms on 6th floor were very loud until late at night and started at 6:30am! We slept terrible. We complained and they would not do anything for us for the inconvenience. The staff was rude. Worst customer service! We canceled the next two nights and got the heck out of there! read more

If you like urban drama this is your place. In one night there was a major police action on our floor, a loud domestic disturbance two doors down several hours later (3 AM) and a shooting in one of the conference rooms. This place is full of thug wanna bees and the desk crew looks the other way. One "patron" was bragging in the elevator to his buddy that for $30 cash to the right girl at the counter they could get a room off the books. Shady situation. Oh - and the room was dirty and the bedspread had a nasty stain (blood?) over one corner. In the morning we noticed a used condom next to the elevator entrance. REAL family friendly - NOT!! read more

Alert Alert!! If you are looking for peace and quiet at a family oriented hotel then DO NOT GO HERE. Wife and I utilized this place for a quick stay and we were put on the 6th floor. We awoke to doors slamming, walls shaking and maybe horse noises noted after the hotels Club let out at about 3 am. Absolutely ridiculous!!! We complained to the shift manager who said we should have complained earlier, needless to say he was pretty much like "sh*t happens, kick rocks". We checked out at 4:30am and ran outta there. read more

My family and I have been here for the past 4 nights and our stay has gradually gone from ok to terrible. The fact that there is a night club on the 1st floor of a "family oriented" hotel baffles me. What's worse is that they don't warn you about it at check-in. And it doesn't matter where in the hotel you stay, the vibrations from the extremely loud music carry throughout the building. Any positive reviews I could've given this place have been eradicated tonight. Never again. Please save your pennies and avoid this place. read more

Do not stay at this hotel. They have NO SECURITY at night, no one to help with noise complaints and horrible customer service. Room next door had kids up loudly until 4 am. ONE PERSON on duty at night for the entire hotel. Zero security. All front desk could do was call them on the phone. And, no, Best Western, I am not going to change rooms at midnight because you don't staff appropriately. Will never stay at a Best Western again. read more

This hotel was DISGUSTING went here for a school trip wound up leaving early because there were bed bugs all throughout the hotel who knows what else are in the beds DON'T stay here read more

Also stayed July 3rd. Was able to check in early. The a\c was fine. Room had a frig and microwave. Beds and pillows were fine. Get a room with even numbers or you'll be right next to the highway. The hotel is dry, so we couldn't relax with a beer after a long drive. A free breakfast is included,but they must not have ever tasted the food. They had Turkey bacon, French toast sticks which had been frozen, hash brown cubes, you get the drift. Not too far away from FedEx field, but there's a lot closer too. Didn't have a bad experience, just nothing great to mention either except that we could check in earlier than the posted time. read more

After reading the posted reviews wondered what we would find when checking in. First, the front deck personnel were very courteous and extremely helpful. Found the room spacious, CLEAN, and beds neatly made with adequate coverings. Room was a bit above average in size. The only comment about the room was we didn't have a view, but don't rent a motel room for the view. Am having coffee in the breakfast area, spacious, tables well spaced, ant they have a hot bar. Will be having a waffle, juice and more coffee when the rest of the gang is up and about. read more

This was our first time staying at this Best Western. WE stayed here for my husbands birthday. WE rented a suite and it was nice. Our family members also had rooms and they didn't have any complaints. The price of the regular rooms was excellent. The price of the suite could've been less in my opinion. The Staff was wonderful and had excellent customer service skills. I want to mention Glenn, the front desk manager who went out of his way to make sure our stay was great. Also Helen, was very helpful in planning my husbands party and making sure we got everything we requested. WE had the party at the BayStreet Lounge and it was wonderful! The Main Cook Charlene at BayStreet lounge gets 5 stars from me. The food was Delicious.WE plan on staying again. read more

LONG STORY SHORT: HELEN HAYES IS THE NASTIEST "MANAGER" I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH. There was a mixup and and I accidentally booked a room, not realizing I hit confirm online. I never went to the room and just wanted a refund. Or at least partial payment! I called, and they were already expecting my call because I was on the phone with Travelocity and Travelocity was on the phone with them. When I spoke to the operator and explained to her what was going on she literally laughed and put me on hold. She transferred me to the manager Helen who actually didn't even answer. I called back and Helen is actually the one who picked up the phone. I began explaining to her my situation and how it was an accident, Trying to work something out in order to get my money back. She began yelling at me, stating I already spoke to Travelocity and I told them no, you need to learn how to handle your stuff. She also continued yelling at me saying I should know better to not book a room and not show up. Also then stated how dare I lie about my reservation. She told me that I need to learn how to call and cancel if I'm not going to show up. She then hung up on me. I calleded to speak to her again. I called back and asked to speak to her again. She picked up and continued yelling at me about the same thing and hung up on me again. I called back a third time, she picked up the phone without saying hello, waited for me to begin talking and then hung up on me again. DO NOT WASTE YOUR TIME IF YOU DONT WANT TO BE TREATED LIKE GARBAGE! read more

Went through Booking.com, selected pay later at hotel and free cancellation option, but when I checked my account, money had already been removed week prior to stay. When attempted to contact GM to see how situation could be resolved, received voice mail, this is now a day before my scheduled reservation which I was looking to cancel and NO RETURN call, left another voice message. Hotel has bad business practice, would not recommend. read more