Great staff. There were no opening due to a couple big events going on. She answered the phone and…read morethere was a man canceling for the night which was all we needed. She quickly booked the room for use before someone online grabbed it. Amazing service! Room was great. Everything was clean. Thank you Holiday Inn Express!

One star forprice gouging. I've stayed at many Holiday Inn Express' and at more than $164.00 for A…read moreGold Elite Member or anyone is rediculous in comparison to most IHG Holiday Inn Express. The beds are not comfortable in comparison to other hotels. Signs are posted stating people must wear masks in public areas and yet they aren't, and the front desk is not enforcing the mandate. Again. I'm having terrible luck with hotels on this trip. +$160.00 for members or guests is a scam. The Comfort Inn at Sioux Falls is magnificent compared to this hotel and much less expensive. Franchise owners are selling substandard rooms at overly expensive prices. Read up on the Americans with Disabilities Act. Unbelievable. If the manager or owner/s read Yelp reviews I have a notice for you. I have celiac disease, I'm allergic to gluten. Celiac is considered a hidden disease under the Americans With Disabilities Act. This morning I filed a report (see photo) because the Comfort Inn at Sioux Falls, SD., didn't provide any gluten free breads (not fattening sweet muffins) or cereals. But for the other guests - wow. +$160.00 a night you should have magnificent gluten free options for those with gluten allergies at breakfast tomorrow morning. Yes. Great breakfast and genuine concern from the staff and manager I would also like to acknowledge a friendly and respectable staff and my room was clean. However, a motorcycle tourist year round I still feel the one star because of price is justified.

Arrived at the end of a 5 hour drive from Denver. It was well after 2 - the agreed upon time for…read moreour room to be ready. It wasn't ready. It wasn't even close. We had to drive over to a nearby park to wait. Another guest waiting in the lobby looked like he'd been there for a week. The TV in the lobby was always tuned to the Fox Hate Channel. The room was nice. Breakfast was served. That's all I remember about it. Staff were always pleasant, but being told by a pleasant person that you'll wait an hour for your room does not take away the sting.

We asked for a room on the first floor so we could have easier access to let our dogs potty. Our…read moreroom was very nice and pretty clean. The bathroom was big and the shower was really neat. You had to kind of go around the wall to get to it so no doors or curtains. Staff was very friendly and breakfast was good. We rebooked the same room for the following weekend on our way home and we're kindly accommodated. Only big issue was the side door was not locked. Anyone could get in so it felt like kind of a safety issue. I did report it so hopefully it got fixed promptly.

Stayed for 1 night. $300. There was no hair dryer, TV froze mid program. The walls are super…read morethin. I could hear the music and singing from the next room. Sounded like they were in my room with me. Not as nice as other Hamptons I've stayed in. Very surprising. Clerk was really nice.

My husband travels for work A LOT and his schedule is sometimes chaotic and ever changing....this…read moreis one he frequents and this is honestly one of the best hotels he stays at...anywhere! (and, no lie, we are picky about where we stay). The room is always clean, the breakfast is always good, and the STAFF is the BEST! So so SO friendly and accommodating, they know us by face and names at this point and are always so easy to work with. They've only talked to me via phone really and they know to call me if they can't get a hold of my husband.

Terrible customer service by Frank! I arrived with a confirmed Booking.com reservation, but Frank…read morerefused to honor it, claiming it had been canceled. When I asked for proof or a cancellation confirmation, he refused to provide anything. He was unhelpful, dismissive, and made no effort to resolve the situation. Very disappointing experience. I was left without the room I had reserved despite having a confirmation. This was an incredibly frustrating and stressful experience after traveling and already having slim pickings. Save your money travel 50 miles to Casper!

I wouldn't recommend this place to my worst enemy..... driving thru and had to stop to get some…read morerest wish I had slept in my car instead , not only was is insanely expensive the room stunk so bad was not able to get any sleep, the place was old, dirty and just plain disgusting

I've stayed here before. Every time I say I'll never go back but I didn't have a choice this time…read more The main heater didn't work so a small space heater was all I had. Cranked up all the way it couldn't get above 60degrees on cold nights. The towels smelled rank. The room itself stunk like rat pee. You can hear both neighbors on either side snoring at night. The carpet was wore out, dirty, and sticky. Linen on the bed wasn't replaced for my stay but once. The water temp in the shower fluctuated from warm to ice cold back to scalding hot. To top it off I was left a note to move out 3 days early because she overbooked. I'd give this place a zero out of ten. Your better off sleeping in a tent. The owner was rude when she explained she overbooked even though I'd stayed 17 nights there already. I'll never stay here again. You've been warned!!!

Warm, clean room on a cross country road trip. Drums and guitars were safe in van out front for…read moreone night overnight stay. No discernable sketch factor (no hookers, bad smells, sex sounds, etc) and very affordable. Welcome to Jackalope City.

The Room was clean and had optimal privacy, The room had a Tv, heating and cooling system. I was…read morevery happy with my stay and service. I Will definitely come back if i'm ever in the area! Great price for what is available.

This is such a retro property, common in a small town, but it makes up for it with a friendly,…read moresnarky property manager who advises of any quirks in your room. It's located across from a 24-hr truck stop, but there's a small refrigerator, microwave, and coffee pot in each room if you would rather stay inside. The beds are comfortable, much more so than I expected, but the pillows need an upgrade, unless you prefer flat -- as in the thickness of a small, folded towel -- then they're fine. The bottom of the windows are several feet, four maybe, from the floor and unless you're tall, you won't be doing much more than popping your head over the windowsill to see if the sun is up. The advantage to that is no car headlights shining in the window when people drive up, and those standard window curtains that always have that 1/2-inch gap between the panels letting the light in, has no impact. That's a useful feature because this is a classic motel -- you drive your car right up to the door to your room. It's surprisingly quiet, must be because it is an old-school construction, but it could also be that it's up a small hill. There's a front window facing your car, and a back window in the bathroom, so the only neighbors are those on either side of you. It's a key to enter your room, not one of the plastic keys, but a genuine metal key. I liked it already when the manager handed that to me, and the retro feel didn't stop until after I checked out the next morning.

The room was clean and comfortable. There is a BBQ grill available to cook on and a fridge &…read moremicrowave in the room. The manager was very friendly. The maid was very helpful. Slept like a baby and had coffee in the morning.

If you don't mind dealing with disgusting rude people this is the place for you. Or if you want to…read morepay way too much for a room where you can't shower because of a clogged drain they can't bother to fix it's perfect. Or if you want to be charged for smoking when you didn't, hurry on your way. Also be warned if you're a responsible dog owner and clean up after your pet they will bring their own dog to poop in that area. I own a Great Dane. There's a hugely obvious difference between Great Dane poop and that of their pitties. All around some good church going scantless management

"People only see what they are prepared to see." Emerson said that. My stay at the First Interstate…read moreInn couldn't be more perfectly encapsulated by this high minded ideal. At the surface, the FII, located in historic Douglas, Wyoming, seems a bit stagnant. She may not have the all the bells and whistles that its competitors have- such as the continental breakfast at the Courtyard by Marriott, the 24 hour fitness center at the Holiday Inn, the rainfall shower at the 4 seasons, or the crêpe chef at the Ritz Carlton. However, what the FII lacks in superficial amenities, she makes up for in hospitality, novelty, and functionality. The moment I booked a standard 2 queen suite at the FII, I was quickly welcomed by a phone call from the reception team confirming my reservation. The professionalism and character of the staff gave me a strong sense of security in my booking. But it did not stop there. Upon the day of arrival, after an unprecedented delay in travels, I received a call from the head receptionist on her personal line, to ensure the safety and well being of our party. I was overcome with emotion. The sincerity in her voice reminded me of my late childhood best friend, who recently left my hometown for a sales position in Knoxville. Arriving in the wee hours of the night, the reception team embraced us weary travelers and gave us everything we needed to recharge our batteries so that we may continue our voyage west on the 'morrow. If you value the convenience of modern architecture, the rustic feel of the FII may leave you perplexed or perhaps even lost. However, if you fancy an escape from the cookie cutter structure sold to the masses, you might be drawn to the humble undertones the FII possesses. The integrity of the FII is apparent in its refusal to bend the knee to Corporate America's environmentally ignorant exploitation of single use plastic room keys. When I inserted the brass key into the mahogany door and first stepped into my personal nook for the night, I was flushed with the pleasant aroma that embodies Room 15. The untrained eye might neglect the elegantly synchronized blend of Native American and Western style decor. The interior design team, clearly well versed in the works of ancient Lakohtan signatures as well as trading posts constructed by the earliest European fur trappers, welds the two cultures in a way that is singular, yet harmonious. The fusion of heritages gives the visitor an appreciation of the rich history that is the bedrock of Douglas, Wyoming. The simple pleasures offered by the FII personify the humble endearments of the Inn, like a warm hug from Grandma. The executive self valet parking is a treasure in and of itself. Being able to park directly in front of your door personalizes the experience ten fold. In addition, being within shouting distance of American classics such as Domino's, Taco John's, and Pizza Hut (WingStreet) provides a convenience like no other. A brief 1.2 mile round trip hike to and fro Pizza Hut was all that it took so I may enjoy my boneless asian zest wings and mozzarella dunkers in the comfort of room 15. After a wholesome night of shuteye on a traditional box spring mattress layered in American made low thread count sheets, I was gently awoken by the in house alarm clock. A quick rinse, where the water gently dribbled out of the shower head, was parlayed into a screaming hot dark roast, which I believed to be the house blend, brewed by the Personal Hamilton Coffee Maker equipped in every room. Alas, I was ready to attack the day. If I could select one word to encompass my experience at the FII, it would be family. As I sat in my car before departure, I found myself in a trance of self reflection. In a world full of hatred and uncertainty, I found refuge in the FII. The divine energies of trust, passion, and integrity exemplified by the FII reminded me that the world can be a kind and accepting place if you let it. Suddenly, I wasn't scared anymore. I was finally apart of something bigger than myself.

This spot is the best if you call the manager she's always ready to help with anything me and my…read morefamily went here and it's awesome its even still in city limits so you can order food from pizza hut domino's etc. Or just go to the Sinclair restaurant across the street.

"Your Mother's Basement Room That She Still Cleans All The Time"…read moreThis was an entertaining place to stay, right from the beginning. We got in somewhat late and the lady who helped us check-in wasn't adept at doing this task. It took a long time as she figured out how to do it, and she used some very colorful language in the process. After the paperwork was processed in about 10-15 minutes, she didn't know where our room was so had to walk us over to the diner and grab a younger gal who knew her way around. Back we went to the lobby and finally to our room. This room totally looked straight out of the 70's, but was clean. We had no problems staying there and the price was right. If you're not looking for fancy-schmancy, this place is just fine. Ok, so there was a bare bulb and some grout missing in between the bathroom floor tiles, and a few cigarette holes in the bed covers, but the place was clean and that's what really matters. The only odd thing about our room is that it had very, very thin curtains on the windows - no shades. So the bright morning sun streamed in and woke us all up earlier than we wanted. So if you want to sleep in late, wear an eye mask. Other than that, it was ok to sleep in. The diner was able to serve us the next morning, we brought in our own soy milk for cereal and they had no problem with that (we're vegan). Room Tip: Check your room for shades if you want to sleep in late, or just wear a sleeping mask.

Four of us stayed here for the Great American Eclipse, and we felt so grateful and lucky to get to…read moreexperience this Great American Hotel from the Past! The front desk gals were kind, the keys to the room were actual KEYS, the beds were comfortable, and everything was clean. It is nice to experience a non franchised hotel with its original character and decor intact! If you are buzzing through Wyoming, I would recommend stopping at this hotel in Douglas instead of going the extra 30 miles to Casper.