Haven't stayed here myself, but have worked with them a few times for colleagues and a few times…read morefor groups when we booked out the whole hotel for meetings. Everyone is so professional, quick with responses, and could not be more helpful. Highly recommend the Thomas if you find yourself in East Texas! Perfect location in the heart of downtown Tyler.

Quirky mix of good and fair. We arrived early, called the phone number and Andrew (whom my wife…read morecalls The Invisible Man) responded quickly with call back to electronically open the door. He checked and allowed us early entry into our room. Here's the thing; I'm torn on the score on this place. We really liked it overall. Terrific location--you can walk to coffee and downtown and a bunch of restaurants. You have to have an access code. One person forgot their phone in room with access code and couldn't get back in. There's no staff on premises until after 2:30. Check in and out are electronic. They are renovating downtown so parking is limited when workmen are there but we found parking close by over the three days we were here. We requested room tidy up one time and it wasn't done. I'd suggest actually talking to Michelle or onsite staff about any issues. Room was clean and modern. Comfy bed and towels. Yes, walls seem thin. We didn't have any issues. Modern hotel close to everything. Bar downstairs. Just wonky.

I have been coming here with my mother and various friends for almost 20 yrs. Through two amazing…read moresets of owners. They are always doing something to add on or upgrade to their place. It's such a beautiful property. The different sleeping rooms are all themed. They definitely have Texas hospitality down. It's such a gem!

Recently stayed in the Azalea house for first Monday, the owners were very nice and the breakfast…read morewas excellent! Definitely recommend for anyone traveling to Canton

I left a pair of $70 shoes there. We called within 2 hours to ask for help getting them. Dottie…read moresaid she would check on them before the room was clean and call us. Dottie did not call. We called again and the person we spoke to said they did not think they found anything but would check and call us. No one ever called to tell us anything. The shoes were definitely left there because we went no where else. We live less than 2 hours away. We are diamond members and are extremely upset that we never even got a call back. The dishonesty and the lack of customer service and concern is very disturbing. This is the worst experience we have had since we became members. It's really frustrating when you are 100% sure you left something behind and you are treated this way. The lack of respect and communication is not acceptable.

I, before today, have stayed multiple times with no issues. I come into town often to see family…read moreand this is where I would stay. I booked a room on Priceline.com tonight and went to check in and immediately the young girl at the desk looked my name up in a big white binder. Unbeknownst to me, I was reported after one of my stays that I smoked in the room and I don't even smoke and never have. I was refused service and when I called Priceline.com they had to call the hotel to see if they would cancel the reservation and return my money but was told no a manager had to authorize that. So until sometime tomorrow when one arrives and hopefully gives me my money back and explains to me when and what they supposedly found and took pictures of I am out $100 and nowhere to stay. I tried calling the hotel tonight and asking the girl the managers name so I could call in the morning but she refused to give me the name. So needless to say I will NEVER AGAIN stay at this dumb. The last room I had there had multiple issues and I reported them to which nothing was done. Even then I was still going to give them another shot this time but obviously that didn't happen bc I supposedly smoked in the room. I can't wait to see what pictures they have of me and the reports that were put in the big white book of no no's. Stay tuned for the update!

Stayed Thurs-Monday. Good hotel overall. Nice staff, very welcoming. Had a really good breakfast…read moreand decent coffee in the morning. Had a nice clean gym, used it everyday. Also had a bar/grill with limited hours. Location is great and convenient to have the Loves in the same lot. Note: the breakfast on Monday morning was just reheated breakfast from the previous day (everything was badly dried out). Pet friendly was a huge plus! It was easy to take my dog out the side door too. My room had a dirty ceiling (didn't notice until I woke up) and there were lots of black hairs in my shower. But besides that it was a very clean hotel. They have early check in and late check out which is also amazing! I will definitely be back to stay again when I'm there.

We are a family of four and stayed here while visiting Canton's First Monday market. The room was…read morevery clean, the breakfast was yummy with lots of options, and it was only about 15 minutes from the shopping. The AC unit, however, is extremely loud when it kicks on. It would wake us up every time. The pool is also very small. Fortunately for us, we were only staying one night so the last two issues were not major for us and we would stay here again!

My room was nice and the employees were great. I might have given 5 stars, but they were having an…read moreissue with their plumbing and the shower didn't get overly hot. It was tolerable, but not ideal. Overall, I would recommend Hilton Garden Inn and dould definitely stay there again.

Typical Hilton hotel. It was clean, and I didn't have any problems with no towels/supplies in the…read moreroom. My parents room next door to mine was extremely hot, and no one fixed this throughout the weekend, this was the only problem I had. The staff was great! I was here for a wedding, and the wedding couple was giving gift bags upon check-in. The staff welcomed us to Tyler and gave us our gift bags with no problems.

I was in Tool working at the elementary school and didn't want to stay in Corsicana or Athens…read morebecause of the drive, so I was pleasantly surprised to find The Ranch Suites. I booked it online and was set. The morning of my stay I received a text from Bonnie welcoming me and asking about my arrival time. She was so very gracious. She made sure my room was clean and that the air was turned on prior to my arrival. My room was very comfortable. I slept like a baby. I would definitely return again if I'm ever in the area. Thank you Bonnie and staff!

My family of five and our dog stayed here for a few nights and we had a great experience. The suite…read morewas plenty big enough for all of us, very clean, and the people working were kind and hospitable. We'd stay again if we ever visit the area again!

My guy and I went here for the Born Free moto show and we stayed at this amazing hotel. This hotel…read moreis absolutely perfect- costa coffee 24/7, extremely clean in all parts of the hotel, and I love that they have Dove products in the bathroom. I very much appreciate any hotel that does a hot breakfast, which they have. The room was spacious and the bed was very comfortable, and I love that they have a good size fridge and microwave in the rooms. They have a little express market store to purchase snacks down in the lobby which is extremely convenient, and the staff is very kind. We arrived at 1:00 and tried to get early check in but they said the rooms weren't ready. We would have loved that to be an option, but that wouldn't keep us from coming back. This place is overall awesome.

Solid hotel in Henderson, excellent for business stays…read more The room was comfortable and met all my needs, except for a safe which they didn't have. The couch was stained with some sooty deposit and they didn't take care of it, but otherwise I have no complaints. Parking was free and plentiful. There was a pool I didn't use, and a gym that I did. Service was cordial and the breakfasts were the usual ones offered at Holiday Inn's worldwide. Confession - I have started to enjoy (crave?!) their biscuits and gravy. Will stay here again when I'm back in town.

Very clean rooms. Very friendly staff…read more Hailey at the front desk was nice & sweet. Breakfast was good. Eggs, sausage, pancakes, cereal, fruit. Coffee & juices. Absolutely no complaints. Competitive prices for great accommodations

My room paid for king bed I had a portable air condition. In the room that did not work when ask to…read morechange they would not accommodate when ask to speak to a manager she was to busy to address the issues the first IHG that was horrible will never stay again

We were passing through on our way to Florida. We arrive late, after 11pm. The night person,…read moreShadaria checked us in. Although she was not familiar with using their new system to check in walk-ins, she called Jamie, who stayed on the phone with her to get us checked in. They worked patiently and professionally as a team to make the reservation happen. Our room was clean, comfortable and well-appointed. We had delicious Starbucks coffee the next morning before we got on the road. We will stay here again on our trips between Florida and Texas.

When this property first opened it was always a great experience. The front desk staff was friendly…read moreand knowledgeable, and the bar team consisted of actual bartenders, the kitchen consistently turned out decent and FULLY cooked food. There were actual starbucks treats and snacks too.the gym is still one of the better ones I've seen a hotel, they have all you need and since it ain't used often equipment is still in good condition Since then, there's been a noticeable decline. The current staff seems sincere and helpful, but the overall experience just isn't what it used to be. Unfortunately its the premier Marriott option in Longview. If you're tied to Bonvoy, it's the default choice.