It seems harder to find a store like this that's so dedicated to the quality of its products, and…read moremaybe more importantly, the satisfaction and provision of top service to their customers.

I bought an Acoustic Solid 113 table from these guys, but rather than the the Rega arm it was…read moretypically sold with, I was recommended and chose a Jelco 850S. Upon preliminary set-up in their shop, Greg and I noticed we were unable to achieve the Jelco recommended 214 mm pivot to spindle distance. In fact we were out by 10 mm. This was because the The Audio Room or TriCell (distributor) drilled the three arm collar holes into the wrong location on the aluminum arm board. With the arm collar mounted to the board, it didn't matter which way we rotated, we couldn't get anywhere near 214 mm. I asked Greg if being out by 10 mm would impact or impede sound quality, and he said "no, that won't make a difference". Also, achieving anything close to correct VTA was impossible because of the platter height. They failed to research this compatibility. Two months later I sourced out a company called Ammonite who designs spacers specifically for Jelco arms ($100). Not sure how The Audio Room failed at all this, as they knew what arm I was buying, and it clearly states parameters within the specs. During setup at my home, Greg used a spirit level on the platter and that seemed fine. However when cuing, the arm drifted inward. He suggested "placing the cuing lifter into a vice and bending it". I felt this was the wrong approach, especially on a new $1,700 tonearm. I took the spirit level and placed it on the plinth. Turns out it was on a different plane than the platter. Greg said this didn't matter, and all that was important was the platter being level. I felt he was wrong, as the arm board is mounted to the plinth, and this may effect cuing if the plinth and platter didn't share the same plane. Sure enough, after looking under the platter I noticed the platter mounting plate wasn't sitting flush with the plinth. This is because whoever drilled the holes into the wooden plinth didn't use a proper forstner bit, which allows for clean drilling of holes into wood. The end result was large lumps around each drill hole, causing the plate to sit unevenly, making it impossible for the platter & plinth to share the same plane. Standing back, you could see how uneven the patter to plinth was. I suggested we use a file and some sand paper on the large bumps around the drill holes. After that, we remounted the plate and now it sat perfectly flush. I placed the level on both the platter and plinth, and now they shared the exact same plane. Also, our drifting cuing dilemma had been resolved. Gee, I wonder why? Greg had forgotten certain tools upon this first visit. He said he'd return a couple days later. Upon returning he forgot his eyeglasses that he said were essential. Regardless, he adjusted a few things while trying different geometries with his protractor. I could see he was upset and had a heck of a time achieving any sort of accuracy due to the fact he couldn't see very well. We got things sounding so so, but there was still distortion. This had nothing to do with cartridge break-in time. I knew it was related to set-up. He asked me to listen for a few days, and he would return (with his glasses) to fine tune things. Upon his return he forgot his reading glasses again! He left and came back an hour later (w/ glasses) and rechecked the set-up. I asked him about being out by 10 mm on our pivot to spindle, and that maybe it was causing the distortion and sibilance we were hearing. He again replied with "no, that won't make a difference". With that I could tell he was really out of his element, and getting frustrated not to mention embarrassed. So, that was it. Greg felt there was nothing more he could do, and after forking out over $6,000 for the table, arm, and cartridge it was goodbye. I emailed him, to which I received a nasty reply. No more support from The Audio Room, helping me obtain the Jelco recommended pivot to spindle distance of 214 mm, or achieving proper VTA because of platter height (see aforementioned Ammonite spacer). I was stuck with a new turntable and unable to enjoy it. I really needed to find someone with a tap and die set so I could drill and thread the holes into my arm board allowing me to achieve the correct 214 mm pivot to spindle distance. After Googling, I found a machine shop that would drill & thread the holes for $75. I then contacted an audio tech with a protractor. He came to my home (for a fee), we set the measuring arm on the protractor to 214 mm and rotated the arm board until it was dead center on the template affixed at the top of the arm pivot. I marked where the holes should be drilled, took the arm board to the machine shop and had it back the next day. The audio specialist was a great deal of help to me, and together we set things up correctly (for a fee). After putting up with The Audio Rooms failing on many levels, I was finally able to enjoy my turntable. The Audio Room should have offered support and done this work for me. Why am I responsible for their incompetence?

Renzo is a pro. Had a complicated 100 inch TV installation, made easy, and looks great ... Highly…read morerecommended. Thanks Renzo!!

Had a great experience working with this company. They were very professional and knew their stuff…read more Would definitely hit them up again for future projects.

I read the reviews and I think it is worth a look. I will comment more once I visit. It is…read moredifficult to find component stereo equipment anymore so I am looking forward to the visit.

Working with the professionals here - they treat your home theatre setup as if it was their own…read more They have the best prices and no greasy sales tactics. I went to a big box store, and as a woman, I wasn't even served. The team here was everyone to have the best possible experience.

First and foremost, I'm a total analogue nut. I've been collecting records since the mid 1970's,…read moreand during the whole CD buzz of the late 80's/90's I never deterred. I frequented K&W Audio for all of my turntable needs, parts, accessories, servicing, etc. Hey, that's not to say I don't do digital either, as I bought my current Arcam CD player from Darren at K&W a few years back, and prior to that two or three other CD players. Since then I've dropped by numerous times for various parts and accessories. I was saddened when K&W abandoned turntables/analogue during the 1990's, but I suppose that was understandable and a common theme within the industry. Good to see K&W are now stocking a variety of turntables and cartridges, and have knowledgeable on site technicians to perform set-up. Even though I'm not purchasing a $50,000 home sound system or anything near that level, the staff at K&W Audio have always treated me with respect and provided top notch service and knowledge. Here's but one recent example; Yesterday I was looking for some right angle 90° RCA connectors or adapters. I phoned over and spoke with both Jeff and Andrew. I did my best to explain what I was looking for, and they went so far as to provide me with the manufacturer, part number etc. This enabled to me find an image online to see it fit my needs, and the clearance required in a tight fit application. All checked out, and I dropped by the store to purchase the adapters. After some friendly conversation I was off to install these RCA adapters on my tone arm. Given the confined space beneath my turntables arm-board, regular RCA plugs would not work very well as they would have been seriously crimped/bent at the connection. Not good for the tone arm input or the cable. Now things are back up and running! Thanks guys!

These guys are just awesome!…read more I came in with my Paradigm Subwoofer shorted out and they fixed it up within 15 minutes and at zero charge! When it comes to customer service their Integrity 100%. Grateful for the kindness, excellence of service and looking forward to having my home wired by these pros. Dr. Mark Bajramovic, B.Comm, MBA, PhD

Booked an appointment to have a tv removed from the wall, transported to the new house, and…read moreinstalled at the new place. Nobody showed up, and didn't bother to return my calls until about 2 hours after the appointment. This service was booked around movers and packing, so it was terribly inconvenient and a total waste of my time. the only reason I'm giving a one star rating is because it won't allow me to leave zero stars.

Very professional person.I got my 65 inch TV install. He showed up on time and did great job.very…read morereasonable price.highly recommended.

Amazing job mounting two TVs, one in living room and one in the bedroom. Jon took his time and was…read morevery thorough with the cables being hidden. He was very responsive when I emailed and had questions and worked really well with my timeline! He probably takes a little longer but I think its worth it for a great job that you're really happy with!

Top shelf service. I would definitely recommend them to anyone. Quick response, punctual and…read moreaccurately resolved our situation. Made my wife happy!

Matt and Empire Home Theatre were phenomenal! We contacted Matt to install our new 65" Samsung "The…read moreFrame" TV. When a scheduling conflict came up on our end, Matt was very accommodating, and offered to come late on a Friday afternoon. When he arrived it was very clear he had installed TVs, including our specific model, many times. Matt took the time to have a detailed conversation with us on where we wanted the placement of the TV on the wall. He used tape to give us an idea of where the TV would be placed, and gave us some insight based on his experience when we had questions. He was clear in explaining how he was going to mount our TV to the stud and when the mount did not have holes that aligned to the stud, he made new ones for us. Matt also installed a conduit for us in the wall (taking care when cutting the drywall, and fishing though the conduit) to hide the One Connect Wire for a very clean look. Matt made sure to take care in placing and handling his tools as we had newly installed floors and were paying close attention to preventing scratches. After the TV was up and mounted on the wall, Matt went above and beyond to help finalize our set up. He helped installing the white bezel frames on the TV. At our request, he drilled a hole into a sideboard where the One Connect Box and our cable box would be hidden. He also helped in setting up our Sonos Arc, staying to make sure it was calibrated and working properly before he left. In the end, he stayed until 8:30 pm on a Friday night to make sure we were totally happy with our experience. All this said, we would highly recommend using Matt and Empire Home Theatre for TV installation and plan on making our next home theatre purchases from them. Skip Best Buy and the Geek Squad - use Empire Home Theatre!

I had a great experience! I had a TV installation (wall mount) done, Matt had done some great work…read morefor my friends who highly recommended him to me. Matt was easy to talk to and answered many of my questions. He was very professional, punctual and the task was completed perfectly and on budget. I would most definitely recommend this company.

great personalized service, car was ready when they said it would be! There was no indication they…read moredid any work on my car, except the remote on my keychain that starts my car like magic from a mile away

Remote car starter installed at a good price as per the original estimate. Quick and efficient…read moreservice!