I've been seeing Dr. Mayo for some time now and couldn't be happier with the care I receive. He is…read moreknowledgeable, attentive, and genuinely cares about his patients That said, the administrative side of this office leaves a lot to be desired. Any time I need a referral, prescription refill, or follow-up communication, it takes multiple phone calls and several days--sometimes longer. It's become a consistent issue, which is incredibly frustrating when managing ongoing health needs. Every time I raise the concern, I'm told the delay is due to the pharmacy. However, other members of my family--who use the exact same pharmacy--never experience these issues. It's pretty clear the problem doesn't lie with the pharmacy. I truly value my doctor and will continue seeing him, but I hope the office takes steps to improve the efficiency and accountability of their support processes. Patients shouldn't have to chase down basic care needs after leaving the exam room.

We've been patients for many years. These guys are great. And by great, I mean they are…read moreavailable, knowledgeable, compassionate, and take great care of us. Highly recommend.

I had a really bad otoplasty (ear pinning) experience with Dr. Lee. My ears stick out a lot and…read morethis has bothered me for my whole life, but due to the cost I had not been able to get them fixed. After a consultation with Dr. Lee, I decided to spend the money and I scheduled an appointment to have him perform "incisionless" otoplasty on each of my ears. This included placing one suture in the cartilage of each ear that was supposed to fold them in a way that reduced their prominence, for a charge of $4,500. On November 11, 2025, Dr. Lee performed the procedure and the results were terrible. I followed all of the post-treatment instructions, including constantly wearing a headband, but after two (very painful and virtually sleepless) days I removed the bandages and was very sad to see that my left ear looked the same as before, while my right ear looked deformed. The right ear was over-folded in the middle, with the antihelix (Y-shaped, raised cartilage in center of ear) bulging beyond the helix (outer rim of ear) and the top and bottom of the ear curved outward in a telephone shape. This was certainly a negative change, as it looked very unnatural, especially in comparison to my unchanged left ear. So the result of the procedure was no change to one ear and a negative change to the other. I believe this was a result of improper suture placement, with the left ear suture being too loose and the right ear suture being too tight. When I returned to his office a week later for a follow-up on November 18, it was clear to me that the procedure was not successful, but I tried to remain positive and hoped he might offer a reasonable solution. However, instead of acknowledging and taking responsibility for the poor result, he downplayed the asymmetry and said it would improve over time. We also discussed the possibility of adding another suture to my left ear, since it was unchanged, but he said this could not be done for at least three months. I left with the advice to pinch the antihelix of my left ear to encourage more of a fold and to massage the sutured area of my right ear to reduce that suture's effect, and to return to his office three weeks later for another follow-up. I followed this advice for two days, but massaging the right ear around the suture was very painful and it became clear that no amount of massage or time would actually correct its shape. I realized that the best course of action would be to promptly remove the suture that was deforming my right ear in order to undo what was done as much as possible, and at least have matching ears again. I asked Dr. Lee to remove the suture from my right ear and he did so on November 21. I believe that removing that suture fairly quickly (10 days after placement) saved my ear and allowed it to (mostly) return to its pre-sutured shape and position. It sticks out a little more than it did before because of the cartilage scarring, but it's obviously much more similar to my left ear now than it was before the suture was removed. Had that suture been left in for any longer, the return of that ear to its normal shape may not have been as complete, and I would currently have severely asymmetrical ears, with one being deformed, instead of the much more symmetrical and normal looking ears that I have (and had before the procedure). My ears are prominent, but otherwise normally shaped and symmetrical. Because of this, I don't think mine was a particularly difficult case and I expected to have at least a slight improvement from this procedure. I thought the price of $4,500 for a suture-only otoplasty was high, but after discussing the procedure during our consultation, I trusted Dr. Lee to do a good job and to treat me as he would want to be treated. I would have been satisfied with even a small improvement, but instead I experienced significant pain, distress over the worry of permanent deformity of my ear, and substantial financial cost, with no benefit and a slightly worse appearance than before the procedure. I feel that my expectations were reasonable and that the result was unacceptable. When I was back in his office for another follow-up on December 9, I requested a full refund of the $4,500.00 I paid for this procedure. He said he would consider a partial refund, but I did not receive or hear anything from him after I left his office. I made this request again by email and never received a reply. This whole experience hurt me financially and emotionally and I feel completely ripped off, but Dr. Lee did not seem to care. Trusting him was the worst mistake of my life and I really don't know how he can sleep at night. I hope this information will prevent someone else from making the same mistake.

Dr. Lee has been the most amazing doctor throughout my thyroidectomy and parathyroidectomy. He…read moretruly cares and listens to every concern. He takes time to be completely thorough from explaining the options and coarse of treatment to very gently removing bandages, steristrips and stitches. There's no better healthcare provider out there! His staff is equally amazing and are very compassionate.

Outstanding patient care and very knowledgeable providers. Dr. Liljenquist and the rest of the…read morestaff are incredibly helpful. A huge bonus is how efficiently they manage the insurance and authorization process so you don't have to stress about the paperwork. Highly recommend this team for anyone looking for comprehensive, professional care.

Billing is absolutely horrible. No notices other than electronic which is a convenient format…read moreunless it doesn't deliver and should always be followed up with paper.

I had the opportunity to spend a significant part of this year evaluating the Idaho Falls/Eastern…read moreIdaho medical system. After double bypass open heart surgery (CABG) at EIRMC performed by Dr. Riveron with assistance from Logan Cutts, normally the cardiologist would do followup, but Dr. Riveron was a visiting physician helping out for a week. I had the pleasure of having Logan Cutts do my followup for the next ten weeks. The first post hospital followup had Logan enter the room, glance at his notes, and say "Lose 20 pounds." Not a suggestion, a statement. His kind, but blunt statements were impactful and effective. (I've lost 25 pounds since then.) I had significant blood pressure issues after that and Logan adjusted my bp meds to keep it in line. He also advised me on cardiac rehab, saying I should delay it until other rehab could be done. His manner was friendly, informative, and calming during a tough time. While in the hospital, I heard many times - "Logan? Everyone knows and likes Logan!" After ten weeks, I had found and had one visit with my new cardiologist (my previous one had retired), so Logan passed me on giving me best wishes and continued health. It was a great heart followup experience!

I have always received excellent & detailed medical advice ‼…read moreI look forward to seeing your "Medical Providers" again ‼ THANK YOU - - -

I've been going here quarterly for at least the past 3 years, and they've done a great job. I…read morealways look forward to my visits, and both the doctors and staff are very professional and sincere. Couldn't be happier with my experience!

We fired this company. The office staff was very rude and unprofessional. I didn't appreciate it…read morewhen the Dr. wouldn't allow me to speak my opinion on my child's health. I am the parent and if I see something that isn't right I want to say something. I was never listened to. My concerns are just as valid and my minor child.

I really enjoyed my visit here. The staff is efficient, knowledgeable, very helpful pleasant and…read morekind. I like my new M.D. very much, Dr. Liljenquist This clinic is in a wonderful location close to all shopping! I highly recommend Idaho falls clinic! Nancy Hamilton

The Alpine Dermatology office in Driggs was not a good experience. I did go one time about 1-1/2…read moreyears previous. The first time I went the Dr. was thorough and provided good info. I thought it was pretty expensive for the time. When I went this time the doctor asked if I had any problem areas and I told him I was getting small scabs on my head. He looked and did a quick couple of freezes and that was it. They did not check anything else and I was out of there in under 5 minutes. They charged me $450.00 for a quick talk and a couple of freeze treatments. I will not be back.

I Just got done with a MOS procedure. This is my third time having this procedure, but my first…read moreexperience at this practice. This has been an amazing experience. Everything from the first consultation, to the surgery itself has been smooth, caring and precise. The employees are fantastic, and the doctors are the very best!! I will not go anywhere else for any of my future needs as far as dermatology goes. These folks are the very best.

Everything about this facility is great. I've had knee, hand and foot surgeries, by three different…read moreproviders and I am very happy with them all.

I have had two hip surgeries!! The nurses / the receptionists at the front desk are all absolutely…read moreamazing!! The staff goes above and beyond to make sure that everyone is taken care of!! Dr Rencher and his pa go above and beyond after surgery to make sure that you are 100 percent feeling better, I highly recommend this place!!