This company is a joke! They took large down payment but destroyed my home. For months I had no kitchen. Consider I have family of 6. I was told to wash my dishes in the one bathroom we had working. That's great advice. They had multiple jobs to do and started all but never finished any. They never paid one of 20 contractors that came through he put a lean on our home. My husband is a disabled vet and they disrespected our home. To this day 4 years later nothing has been resolved. I still have work unfinished. I still have problems with what they never finished. Cant afford to have someone else do work. read more

Back in November we hired Betterway Siding & Windows to put our new roof on. David Smith the owner has yet to pay his suppliers now the suppliers are coming after us to pay them. I've reached out to David multiple times and he refuses to talk to me or even answer my calls. I reviewed his other business page and many others commented on it so he shut his main page down. DO NOT DO BUSINESS WITH THIS COMPANY. I just called him from a different number and he answered as soon as I said my name he hung up on me read more

This company should be called, "BETTER STAY AWAY." Their workmanship is shoddy in everything they do, and they will not fix the horrible installation. Eventually, they will not even return your phone calls. The vinyl siding they installed is falling off the house. The roofing they installed is coming off and the roof leeks. The trims they put up are blown off the house in the slightest wind because they didn't even use nails. I am not the first person in the Peoria, IL area to have this problem. Contact the Better Business Bureau and you can see similar complaints. read more

I will say that I like the sunrise windows, but I will not have Betterway do the job. I have tried off and on for 2 years to request a follow up on 2 windows and never get a return call. I even sent a note to Sunrise company hoping they could find a way to help me. Sunrise apologized for the issue and said someone would reach out to me in 5-10 days. It is too bad. Good product poor support team. One of their sales men called this spring to do a quote and I told them not until the current service request is fulfilled. He said no problem I'll get with a supervisor.... no followup. So lets say one star is being generous. read more

Paid large down payment to have room done 2 months ago. Still nothing and won't return phone calls. I'm hiring an attorney.

Had this "company" BetterWay do $20,000 worth of work to my house and I have had multiple problems since then with workmanship. They will NOT answer calls or come out to fix and its been 2 years. JUNK company. read more

This company should be called "Better Stay Away." Two years ago, we had windows, roofing, siding, and the whole works done to our house on the promise from the owner that the work was guaranteed. Shortly after the installation, all of the installed areas leaked and/or started to fall off because they were incorrectly installed. We called every week for 2 years and the one time they showed up they took all the pieces that fell off the house and never came back. We have serious problems with the integrity of the installed areas. We continue to call. They will not come out to fix the problems. I even spoke to the owner and he promised to fix them himself on a certain day and he never showed up. When I call their office to try to get him on the phone again, they tell me he is out of town. Stay away from Better Way! read more

Crew from this company working at my neighbors today. Come home from work and observe a female throwing garbage out of a vehicle onto the road. Not sure what the main attraction was but all employees with the exception of one on roof kept getting in and out of vehicle after a short period of time. Pretty sure they werent sharing a cigarette when they kept reclining seat to be out of view. Not something i want my kids or grandkids to witness and think its acceptable behaviour. Now i go pick up their garbage out of the road and whats blown in my yard. Thanks alot guys. read more

We hired Betterway to replace our windows. Let me say, you get what you pay for. The windows are nice for the price we paid, but the damage to our property was not worth it. We have a slate siding on our house, and the workers BROKE THE SIDING ON OUR HOUSE from the ladder they used to reach one of the windows. So now we have a huge hole in our siding. This happened in JUNE! They still have not fixed the siding, and they avoid my calls. They also left metal pieces as well as broken glass behind. A chunk of the metal that was left behind popped our inflatable pool that was on our deck under one of the windows. They can't seem to own up to their mistakes, and fix the damage they caused. read more

What do I have to do to get a window replaced in a room that your company build for us two years ago. I have been calling every few weeks for the last 6 months and it has yet to be replaced. The last time I called was exactly 6 weeks ago today (2-16-17) Every time I have been told the message would be relayed to "Dave" and it would be taken care of. We have not seen or heard from anyone from your company. The whole project was more a less thrown together job to start with. It took months for them to build a small room that we were told would be done in about a week. Ha. The last time I saw Dave Smith was in Oct. of 2015 when he stopped by to pick up the final payment check. He was going to check on a concrete step for us and said he was on his way to Menards them and would give me a call. Never did this. He got his money and never expected to deal with us anymore. I tell everyone about the service, or lack of, of company and would not refer any to your company to build a dog house or bird cage. My next will be contacting the BBB next week with my full story. Mary Beth Wombacher 309-693-0060 read more

To say this was the worst experience ever, would be an understatement. And we've had A LOT of work done on this house over the years. Since 6/2 we've made several unreturned calls, had just as many unanswered messages, a day where the contractors just failed to show up at all, a day where in a 6 hour time frame were only physically here for 2 hours, verbal abuse in front of my child upon hearing we had filed a complaint, harassing phone calls from the salesman, and not to mention, from day one they had no desire to work with me at all. My big strong husband had to be here at all times to make all the decisions, and sign anything. This company treats their customers poorly. They clearly have no desire to work with women. And their customer service is appalling. They are all around unprofessional. If you're in the market for this kind of work, steer clear of this company. And make sure your friends and loved ones are informed as well. read more

Had an appointment for 2pm on a Friday to get a quote on a new glass patio. No one showed or call. We called the office several times with no answer. What a waste of an afternoon waiting around for these bums. Their loss. read more

We do not recommend doing business with Betterway. They didn't show up when scheduled to work and it was often impossible to reach someone who could update us about the work progress. The subcontractors did substandard work which Betterway couldn't or wouldn't correct. They told us to hire an outside contractor to correct it and then argued about the cost. Incompetence and rudeness seem to be hallmarks of the this company. read more

I will start with I only chose Betterway because they told me they would have a window and have it installed in 2 weeks. From the beginning this has been a disaster, the first guy came out and I signed all the paperwork for the window, the price from the estimate to final price went up 500 with no explanation on why. (One bay window not a whole house of windows.) Then they were supposed to call me to set up a time to come and do final measurements, a week later I called them and set the appointment up for them to come do final measurements. When he was out again he told me the window would be in in 2 weeks. 2 weeks later I call and they have no idea where my window is. Come to find out they didn't order my window until the beginning of the 3rd week of waiting. now we are over 3 weeks out, the house was for sale and is now under contract, this is screwing up my appraisal and inspections on the home. This was supposed to be done over 3 weeks ago now and I am beyond frustrated! I will not use this company again or recommend this company to anyone I know! read more

They agreed to install gutter covers on our home. A down payment of half the amount was collected on November 1, 2016. Work was to begin on November 21, 2016. It is April 18, 2017, work has not been done, always had an excuse why they couldn't do the job. Now they refuse to return the down payment. The work was to be done on my elderly mother's home. All the information has been turned over to the Illinois Attorney General's office. read more

They do not do quality work. They came back to our house multiple times to keep fixing stuff that was done poorly. If you want to have your problems solved, you'll have to call multiple times before someone calls you back. They just came back today to replace the seat on our bay window, and what they left there has a good size hole in it. We'd call them back, but we're just about done with them. If I was able to title the review, I would say, "Betterway is NOT the better way." read more

Great company. Had 14 old wooden windows replaced. The new vinyl ones are wonderful and easy to use. The wood color matches perfect. I couldn't have asked for a better company. Great job guys read more

craig and kim darm 3 years ago after storm damage we had better way replace siding on our house and roofs they were paid promptly now the east side of our house the siding is buckling we have been calling for several months to get them to come look at it. it is faulty siding so why is it so hard to get someone to do something about it.have called at least 10 times can get know one to respond. read more