Love the store great people fast and reliable great supply on different kinds of cannabis.

I've been a customer since 2020, purchased flower, carts, extracts and never had a problem until today when i purchased Sour Diesel live resin sugar. When i got home and was ready to open my package i noticed the seal was broken. Went back to the store explained what had happened, i was then told to take pictures and and send email to NORMALMANAGERS@BEYOND-HELLO.COM explaining the situation and someone would then come out to talk to me. After i did that i was then spoken to by one of the clerks who then told me that the store does quality control was done and that unless there is a problem with the product there wasn't anything they could do at the time. My question is if you buy medicine from wallgreens and the seal is broken does the same apply? buyers beware, any business that does that id be weary about purchasing anything from them. read more

For the second time in three years I've lowered myself to coming to a dispensary for my medicine. And, for the second time in a row, I have been ripped off. Once again, am treated like I'm an inmate in their store, and ripped off. Once again, They act as if actions have no real world consequences. read more

Beyond - Hello - This is supposed to be a gram. Purchased half hour ago at store on veterans after being told to stand against the wall. - Cannabis Dispensaries Near Me - Normal, Illinois

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Update. I'll give the business another star. The employees at the store are very nice and friendly. Original review: I went thru the website to order, and find out at the last minute that there's no availability to pick up (or order?). Nice user experience. Then I call, during hours that you are open, to see why I can't place and order- listen to your covid instructions for literally 2 mins before no one picks up. (literally checked my call log- thanks for wasting my time) Prices are pretty high- I live in CA and can pick up any Pax Era cartridges out the door for $38-42. The same .5G cost $74 at this location... BEFORE the crazy taxes. Must be nice to be the only game in town. Wish we could go beyond hello, or maybe even get to hello (shrug) read more

Service was great. Product was great. Everything was smooth. I looked through the negative reviews on this post, and I'm sorry those people were treated that way. I saw some really cranky people in the line while I waited. Not sure if the issue is the customer service or entitled customers. read more

Unpleasant experiences. The manager even agreed and told me that he's brown and understands why Jake shouldn't be yelling and raising his voice at me while my kids were in the car. They reviewed the cameras and saw what happened and still didn't offer me anything. I will never shop here again. Way better products at Trinity on University in Peoria Illinois anyways. read more

Horrible customer service. I'll rather buy off my local plug than have to deal with going to this store. Plus the trap has better flower anyways. read more

Really disappointed with my last visit. I spent about 50$ (plus that lovely IL tax) for a gram of sour diesel and got this...this isn't a gram. Even after I scraped the lid and sides of the container, it's still not read more

Beyond - Hello - Supposed to be 1g of sour diesel - Cannabis Dispensaries Near Me - Normal, Illinois

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Very friendly and helpful. Enjoying our purchase. Will definitely stop again. Great location also

beyond Hello is one of thee worst dispensaries. First of all , the other dispensaries give respect to the Veterans by always allowing Veterans PRIORITY access over recreational client. The wait times for Beyond Hello are always long no matter what day or time. I make sure I go everywhere but ,Beyond Hello. emergency use only at Beyond Hello. read more

After coming here for 6 months without a problem, today this location was completely overloaded, and when we FINALLY got to the checkout, we were told that they suddenly no longer accept my credit card. That we'd have to go ALL THE WAY back out and come back in for me to use my card, even though I had ALREADY CHECKED IN TO SHOP! What was the point in checking me in to shop, telling me to go on in, having me use the kiosk, wait in line, just to say "Sorry, even though you've already checked in, we're going to make you go back outside before you're allowed to shop." Literally both my husband and myself had been ID'd and checked in, but we couldn't just go to the kiosk and switch the name, they made us leave instead to do it all over again. We drive almost 30 miles to shop at this location. We will not make that mistake again. read more

Staff are amazing, their prices are a little above average but their products are amazing and they have excellent deals and rewards.

THC % is way off. False advertising. They are selling bunk weed. It will not get u Stoned. Just give you the munchies. No taste no high. High price. High tax High monkey BISSNESS charge. Security guards do nothing. They dont even watch the parking lot. Takes FOREVER to check in at door. On line order time takes FOREVER. Many times the SEAL LOOKS LIKE IT WAS TAMPERED WITH. THE REVIEW'S ARE BULLSHIT. AVOID ALL LOCATIONS read more

Prices are horrible. Be prepared to pay an arm and a leg if you want to buy. Inventory levels are horrible. I wait weeks on end to get indica strains as a med patient in larger gram amounts. ( more than just 3grams for 65-80 dollars) I usually end up having to drive out of town as a med patient to get what I need. They never have quantity of indica strains. And if they do they like to keep all their inventory at the recreational store... so no medical pricing. Actually inventory is pretty bad as well. Who wants flower at a premium cost that only has 15% THC? Overall, I feel like you pay premium price here for crap. Inventory should be available to medical patients, not stored at a recreational location. read more

Every one at this dispensary is very kind and willing to help you find the medicine you need.

Bloomington/Normal Stores Terrible place. I was there today and went home empty handed. I had a pre-order for $303.00 but left it there because of rudeness and total arrogance on ALL employees I encountered today. After a small conversation with the guy at the front desk, he was so BOLD to tell me that they can be assholes because there the only dispensary in the area. I'll NEVER go there again. E. Peoria and Peoria r super places. Stay away from here, even boycott this place... If I ever get the chance to build a dispensary in the Blooming/Normal area, it will be my goal to under sell and put Beyond Hello OUT OF BUSINESS...Mark my words, thias will happen read more

Let me start off by saying that the staff are always friendly and helpful and the rating has nothing to do their customer service and professionalism, which has been top notch. But Beyond hello has a loyalty program, which, maybe a month ago, was you earn 1 point for every dollar you spend, and if you earn 1000 points you got a $100 off. I had almost 2000 points saved when they "revised" the loyalty program with no notice. The value of my points was cut nearly in half from $100 off for a 1000 points to $60 off for 1000 points and no one who already had points was allowed to get the discounts they had already earned. I feel cheated by this company. read more

This place always has a long line for no reason. They have like 4 employees working at all times not including security, and only 2 are actually friendly. Nobody ever communicates openly, they expect you to know every step and are rude when you don't. It's always at least a 40 minute experience even trying to shop here. I won't be coming back. Bloomington is better. Plus I'm always shorted by this location. read more

If I could give this place a 0 it would be they made me go to three different lines for no reason and even after waiting for over 15 minutes saw every single person but me first. This is the actual worst most unprofessional establishment I've ever been too, read more

Hours of operation need to be corrected and website needs to be fixed for online ordering. Overall bad experience trying to get a hold of them read more

I went to this dispensary and their service is very rude and disrespectful. When handling customers they are very irritable and do not thoroughly help with product explanation. Horrible experience. Wouldn't recommend to go there. read more

I absolutely LOVE this place! Always friendly, helpful and very informative. Definitely longer lines when busy, but they move them pretty quickly. The one time a mistake was made, they handled it and gave me. couple extra discount coupons. Overall, a very pleasant experience! read more

The management at this place is....just....wow. I have never in my life seen business run so poorly. Let me start by saying the lady that is usually out front checking in rec folks is rude. I've given this place way too many chances and am finally done. I shall list the multiple times they have underperformed to the utmost with their service. I'm a medical patient and went in to make a purchase. After the gentleman gave me the total it seemed high, but whatever, I got what I needed. Walked outside and looked at my receipt to find out I was charged rec prices...seriously. I get it mistakes happen but it took an hour for the situation to be rectified, terrible management. Went in another time to make a purchase. Gentleman who rang me up informed me that I had 800 points and what I was purchasing that day would put me at 1000 so I decided to save them. What do you know next time I went in the points had magically dissapeared, it was at zere...again, seriously. No explanation, just too bad. Went in another day, not busy, stood in the medical line ignored for 15 minutes while I watched rec patient after rec patient check out. That time just received a "didn't see ya bro" The prices are an absolute joke. The product selection for medical is pretty terrible too. They have way more product at the Bloomington location for rec than they do for medical. Pretty sad. Losing the points and overcharging, pricing etc is just too much. Done with this place and I strongly advise any other medical patient to switch. Switch to Trinity in Peoria, they have way more product, better product, cheaper product and all in all are light years ahead of the joke of a store in Normal. If you're medical, I strongly urge you to switch to Trinity. You'll be happy you did. Please help spread the word of what a joke the management is. Go to Trinity, so worth it! read more

Wish I could leave less stars, I've never been to such a poorly managed dispensary in my life, to start the products on website are almost ALWAYS listed wrong, whether it says sativa and it ends up being an indica or the percent of THC is completely wrong. Their has been so many times where I go to place a pickup order and they just decide to make pickup unavailable whenever they please, it seems like every time their is a sale going on for online only they shut it down extra early and If you go in they don't honor the discount since it wasn't placed online, when they state online closes at 7pm usually it isn't even 5pm, it's still light out and they chose to shut down early. Not to mention I've never had them answer the phone for me when I call, always says they are busy and then it hangs up. Once Bloomington/Normal gets a competitor dispensary I can guarantee they will think twice about how they run the place! read more

Not disabled/patient-friendly AT ALL...expected someone who walks with assistance to stand for 20 minutes while Cass, who claimed to be the manager, full-on argued and interrupted the patient over a dispensary error. Cass got super salty when it turned out she was in fact WRONG. ALWAYS DOUBLECHECK PRODUCT & PRICES before paying!!! Better yet, find a much more affordable & helpful dispensary to begin with. read more