When they first started they were excellent Last couple of years just horrible can't get a call back and the list goes on. Last year I'll use them read more

I don't ever leave reviews because it is time consuming and I especially wasn't going to in this case because the list is far too long to explain in just one review of how wrong this place has done my husband and I, but if I can help even one person avoid the headache and stress I have experienced because of this place, it is worth it. I wish I could leave 0 stars. This was the worst experience I've ever had. DO NOT trust these people. First of all when they are trying to win you over they make sure to communicate effectively and act like they are on top of everything. We asked to set up a meeting with the person doing our taxes, in which we met with Alicia Yong, who talked to us and got copies of our papers and everything as if she was going to be the one taking care of our taxes. Later on after we left the meeting and after emailing her for MONTHS and calling the office with no answer or call back for MONTHS, I finally sent an email explaining how no one has gotten back to us on anything and we weren't even sure if anyone was working on our taxes or not and we needed to know so we could go ahead and proceed with someone who was actually going to complete and file our taxes if needed. We finally got a response from Teresa who informed us she wasn't even sure why Alicia had discussed some of the information she did with us because she was just a "front desk lady" and didn't even know how to do taxes. Teresa said at this time she was going to look into it. This is months later when our taxes are already late after we sent them in BEFORE the due date. Two days later she sends us an invoice of $450 with nothing else, so we responded asking what this was for and if it was for the tax return that we still haven't received, so they finally sent us an INSANE tax return that is completely inaccurate and outrageous saying we owe $20,000. We questioned it and had a "meeting" with Teresa which basically changed nothing. They then continued spamming our emails over and over for us to sign for them to file on our behalf which we DID NOT sign because we did not feel comfortable filing an inaccurate tax return. It appears they got my email about us wanting to switch over to someone who was going to ACTUALLY complete the taxes and decided they were going to make something up as quick as they could to say they did it. We got a second opinion with another Tax/Bookkeeping service who met with us almost immediately and created a tax return based off of our actual correct information which lowered our tax owed amount by thousands of dollars. We immediately filed and informed BFG we were not going to file through them as their information was inaccurate and they refused to fix it or help us or even communicate with us other than wanting their invoice to be paid. They finally had words to say I guess when Alicia sent an email informing us that they were not going to get rid of the invoice and we still owe them $450 because they "completed" our taxes. Although, does "completing" our taxes not mean completing the service to the fullest which includes filing them? Which they can't do anyways because we did not sign to give them permission to do that due to INACCURATE information. Anyways, there is so much more I could go on about how absolutely terrible this place's service is. The last thing I will say is we paid them $900 in the beginning to open an LLC which they also didn't do completely because when we met with the other tax person he showed us that he had to request the EIN number because it has not been obtained. They were going to open it with the wrong name from what we had given them, luckily I caught that before they opened it and asked them to change it. By the way, after getting mislead and lied to, we were shown how easy it is to open an LLC on your own for free and if you need someone to do it I can recommend you someone way cheaper who will actually COMPLETE it. I have all of the emails and calls in a log. Please email me for a recommendation to avoid this place, you will be SO happy you did Taylor.duffey@yahoo.com. read more

Short story: Go elsewhere. Longer story: Teresa is great when she wants you to sign the contract. Always around to answer questions, helpful and attentive, makes you think they care. After you sign the contract if you have any issues good luck to you. She is never available; on the phone, in a meeting, out of the office, on vacation, out sick, pick one or more options. No call backs and no responding to emails. She is, however, available to hold pay-for seminars on issues such as cyber-currency. If the person that handles your account is out sick, on vacation etc., you aren't notified and there is no one around to handle any account issues. You find out after emails are not responded to, and now you have to scramble for some tide-over solution on your own. Then there's the software used. While it is a major brand, it is not set up natively for all business uses and that means the user needs to be pro-active in learning how to do this. Well, that's what should happen at least. If the reports run are a giant mess because of things not being set up correctly from the start and/or the user doesn't know how to run that report the way you need it, oh well. There's more, but this should serve as notice to look elsewhere. read more

Amazing company! I was a little behind on my taxes and was struggling to get them finished and i was honestly quite embarrassed by it. When I first called Jalynn had answered and provided me with so much reassurance. Theresa was also such a great help! They were able to get everything done quickly and they have taken so much stress off of my shoulders! read more

Good luck getting ahold of them after you give them your money unless it's for more money and for a service they didn't even complete. They care about themselves, not their customers. Steer clear of this place unless you want to get screwed big time. Wish I could leave 0 stars read more

She promised and sign the contract but she couldn't do it , out of my pocket an extra $ 3000 for my IRS problem .Be careful this guys

Great group. Really helped us out! Needed returns quickly and they fit us in. They now are proactive which is needed. Thank you!

I have been their client for over than three years and literally they sent me an invoice asking me to pay a $900 which I have no idea from where that comes from, after investigation they found that it was a mistake but still they are asking for money for service that I was not informed and no one told me about it, I was considering my self as a friend, every time I visited this office and not a client, until this week, I found out that I am wrong and the relationship was only for money, nothing else, with all respect Teresa the owner of this office, is not the right person to talk with and she never answers her phone calls or get back to you if your not worth it, the rest of the team are more helpful and supportive, my personal experience was not good with this office and I regret working with them for all these years, I will never go back to this office again. read more

I can't say enough for these folks. They were very quick to respond tax issues and did a great job for me. Friendly and efficient.

Teresa acted like she was really helpful and knowledgeable but they are terrible about calling back or returning emails. About a year and a half ago i hired them to take care of some back taxes i irresponsibly never filed and like i said they seemed really eager to help. I paid the money they asked me to and a year and a half later the 2 years are still not filed with the IRS. I just got the prepared returns back about 2 months ago and signed them and they said they would mail them in and work our a payment plan with the IRS. I wasn't super pro active about pressuring them cause who really wants to pay the IRS anyway but every time i would email or call i rarely got a response or they would tell me they were busy with the current tax season. I'm going to mail the returns in myself and work our my own payment plan. I would not recommend them to ANYONE! I like to give people the benefit of the doubt cause i know from experience that things happen but when there is no communication all you can do is assume that they just really don't care. Sincerely Jason Motley read more

I had a terrible experience with these people!! This was my first year to use them as my previous CPA had retired. I did a phone interview and they sounded great and I agreed to "try them out", I requested they file an extension as I was unexpectedly hospitalized. When I got out I tried for 6 weeks to get an appointment to bring my tax information in. They were always on vacation, out sick, in a meeting, etc. I finally got an appointment and brought my information in. Teresa sounded very knowledgeable and competent. After 2 weeks I began calling to get an estimate of when my taxes would be completed. Again, always on vacation, sick, in a meeting, etc. After 10 weeks of this I gave them a date I would be coming in for either my completed taxes or my information to take somewhere else. I was given a time to come in on the date I had given them. I arrived to find my donations (very large amount)had been left off. That was fixed, I paid them and left. I paid the IRS in full the next week. about 6 weeks later I received a letter from the IRS with a large fine for filing late and penalties. Teresa has not been able to prove she filed the extension I requested and she says she filed, to me or the IRS. i got an abatement in m name for part of the large amount I had to pay but Teresa has never paid the rest I am out. BEWARE IF YOU CHOSE TO USE THIS FIRM! read more