I had an urgent need for psychological services. I was very impressed with them from my first call…read more They had someone talk to me right away on the phone and also got an appointment for me quickly. Within several sessions my difficulties were well under control. I highly recommend the staff there.

I spoke to Jenison Psychological Services multiple times trying to get services started. They were…read morenot a preferred provider on my insurance, so it took several conversations to arrange for a payer agreement. Through the entire process the office manager indicated we were moving forward. Then once the agreement was finalized, I received a call from the office manager that all the therapists were full, and that I could not be seen. This sounded odd, so I called the owner and left a message asking to speak to him. Soon after the office manager called back and admitted they simply did not want to do the agreement with my insurance. The entire process wasted my time and was very disrespectful. I also never heard back from the owner. I certainly would not recommend them.

everal months ago, we started a journey to get my daughter some real assistance in some of her…read morestruggles. We spent significant resources interviewing therapists to find a perfect fit for her. We thought we had when we narrowed down to her provider with Great Lakes. Despite miscommunications, overcharges, and conflicts in her personal life - we were flexible and understanding. We understand that everyone has their own issues and try to be as empathetic as we can be. I get that everyone starts out immature and needs room to grow. I certainly did when I began my career. A line was crossed when we were charged for missing two appointments that she chose to cancel. She cited reasons like finding out bad news in her personal life to justify wanting mandate in-person visits last minute instead of televisits, deeming it a "missed" appointment when we wouldn't comply. When I confronted the issue, more excuses were made. She then decided she would fix the issue, but she will be closing my daughter's file. Between all of that and recommending I take her to the emergency room but refusing to provide the psychiatrist any notes because of "company policy," it's probably for the best. Unfortunately, that will not prevent my kid from feeling abandoned and devastated. She was treated like just another paycheck by that therapist. The joke is on her though. She's an intelligent, vibrant, creative, AMAZING little girl. Anyone who has the honor of being part of her life should count themselves lucky.

You can expect top care and compassion with Nathan. He is a wonderful and patient counselor, works…read moreto listen and challenge you to talk about things. He even gives helpful assignments to work on between sessions. Many little tidbits of advice he has given in counseling are used in daily life for healthier relationships, boundaries, and communication. Highly recommend! They also take insurance which is very beneficial.

I truly cannot say enough good things about this team. Heather, Missy, Dani, and all the wonderful…read moreABA techs who worked with my daughter were attentive to detail, sensitive, nurturing, and extremely patient and accommodating. Their work ethic and efficiency are top-tier, and my daughter has improved her social skills in many ways. Thanks to the routine, structure, and dependable nature of their program, they were able to create a system that my daughter knew and could trust. I can't say enough good things about Lighthouse. They work extremely hard for every family, so if you are looking for a spot for your kid, don't hesitate. Every child is treated like an individual, not just a number, and that makes all of the difference. This is the place to be.

From the owner: Lighthouse Autism Center provides compassionate, center-based ABA therapy services for children…read morewith autism in Indiana, Michigan, Illinois, Iowa, and Nebraska. We offer the highest quality therapy in a beautiful, play-based environment. Our innovative speech therapy model, Lighthouse Fusion®, helps children make greater progress, faster, all while having fun. Lighthouse Fusion is an innovative and one-of-a-kind approach to speech therapy that provides children with greater opportunity for speech development by fusing speech therapy directly into a child’s daily programming. Children are immersed in imaginary spaces where they can naturally explore their interests, engage in sensory experiences, and practice language. Each child’s progress can be seen in smiles and laughter because we know children learn best when they’re having fun.