everal months ago, we started a journey to get my daughter some real assistance in some of her struggles. We spent significant resources interviewing therapists to find a perfect fit for her.
We thought we had when we narrowed down to her provider with Great Lakes. Despite miscommunications, overcharges, and conflicts in her personal life - we were flexible and understanding. We understand that everyone has their own issues and try to be as empathetic as we can be. I get that everyone starts out immature and needs room to grow. I certainly did when I began my career.
A line was crossed when we were charged for missing two appointments that she chose to cancel. She cited reasons like finding out bad news in her personal life to justify wanting mandate in-person visits last minute instead of televisits, deeming it a "missed" appointment when we wouldn't comply. When I confronted the issue, more excuses were made. She then decided she would fix the issue, but she will be closing my daughter's file.
Between all of that and recommending I take her to the emergency room but refusing to provide the psychiatrist any notes because of "company policy," it's probably for the best. Unfortunately, that will not prevent my kid from feeling abandoned and devastated.
She was treated like just another paycheck by that therapist. The joke is on her though. She's an intelligent, vibrant, creative, AMAZING little girl. Anyone who has the honor of being part of her life should count themselves lucky. read more
