Such a lovely kid friendly place for such terrible customer service/employees. They look like teenagers with no clue or prior education on COMMUNICATION or servicing a customer. I'm an Event Designer. I was called after the event to tear down and collect items. (1) Just as I was walking in, I caught a female employee yank the extension cord of my LED sign. That sign is expensive!!! (2) Because there was a prior event, I only had 1 hour to setup (my work predominantly focuses on balloons and 1 hr is tough) which thankfully I was able to finish on time. So when I went back to retrieve my items I took that opportunity to take pictures. As I was doing so that same girl turns off the lights fully knowing that I was taking pictures. How extremely RUDE! She could have at least warned me. (3) This same employee had the keys to lock up the business and had such terrible demeanor which makes me question the dignity and quality of the business. Customer Service is by far one of the most important assets of a company and at the end of the day it's Big Blast's name on the line. Event Designers be warned! Your items can come out damaged. read more