THE WORST FOR ROADSIDE ASSISTANCE!!!Needed a tow at 5:43 pm. Kept getting the same automated texts…read morethat they were working on it and would notify when truck was on the way for an hour and 15 minutes. Finally called their office and talked to rep who wasn't apologetic and kept talking over me and they said they didn't have many low clearance vehicle drivers. It is a RAV4! Not low clearance. Told them to cancel service at 6:30 pm and left scene. I got a message at 11 pm that driver was at scene. 6 hours after request for service went in. Who can wait at their car for 6 hours in freezing cold weather? Cancelling my membership immediately and hope others will pass on joining.

Disturbingly bad. On par with our current FAA…read more Roadside assistance sends a text link for 'quicker' service. The link doesn't work and you get a little button that says, 'we're experiencing trouble' (yeah - me too - that's why I called). Website does the same thing, 'we're experiencing trouble'. Finally, the customer service person took 25 minutes to 'review my account' for the 3rd time. I've typed or spoken my membership number 6 times. When she refuted that my wife with the flat tire was not on the account, she wanted to direct me back to membership... I explained that I am now looking at my membership page and clearly see her as my Associate Member. I ended up handling the flat myself. I had to drive 25 mins to my wife's location, borrow a floor jack and tools from the local Big O Tire. They agreed that CO AAA is not often reliable. Take note of that. The cost: I missed an order to handle some work this weekend, and I was not able to diagnose a leak on another property. My wife's 93-year-old father missed his doctor's appointment, and I lost $2,300 in revenue. My father-in-law will have to deal with his sinus infection for another two weeks (pray for him). AAA didn't even offer an apology, no sorrow, and no loss. How does that stack up? We will cancel our membership in perpetuity and will be strong voices against anyone using AAA CO. Awful first time experience. Paid for their 'service' for three years. When I finally need them, my experience is worse than flying through Newark, NJ

David is an awesome agent that will go out of his way to help you meet your needs at the best…read moreprices available. He is responsive, Honest and a man of integrity. I do not Hesitate to contact him whenever I have insurance questions!!

I have had insurance for 5 years with David. His office personnel are very helpful, courteous and…read morequick to help you in any way. There were occasions when I was confused about a claim and they stepped in, made phone calls and helped me to get it figured out. I really do appreciate David and his team!

I live in California and was trying to help my sister who is deaf find homeowners Insurance in…read moreColorado. I was told by several people in Colorado from the word of mouth page to contact Kathy McIntosh at Complete Protection Insurance. I contacted her and she is absolutely amazing! I have tears as I write this review. So INSPIRATIONAL, COMPASSIONATE and truly CARES! Thank you Kathy for talking to me and helping me with my sister as we go through this together! God Bless you and your beautiful soul!!!

From the owner: It's never been easier to find the right insurance coverage than with Complete Protection Insurance…read moreat your side. Our insurance brokerage in Colorado Springs, CO, helps people save money and find answers by helping to advise clients on the right coverage options. We are a husband-and-wife insurance agency that puts your best interests first, no matter what. With our many years of experience, we have your back when it comes to finding the best solutions for home, auto, and renters insurance. We are your advocate and partner as you navigate insurance. Contact us today.

Cherish is amazing!! If you need help with insurance or just want to learn more about insurance…read morethey are great ! Great people! Great prices! highly recommend!

Who actually likes an insurance company? But that being said, having a locally-owned business…read moremanage my insurance has been great. I was with a big online only company for years, which is never fun when you have an issue you need addressed. The staff is friendly and knowledgeable. It is a very busy office, but I've never noticed that be an issue for me. They are an agency, so they work for other companies. Basically they do all the work for me to make sure I'm paying the best rate possible.

I have been working directly with Erin with Nigel Cass Agency for almost a year now and have…read morereferred several clients to her during that time. I have never regretted sending business her way due to her professionalism, great communication, and customer education. I have now doubt that if you give Erin or anyone at Cass Agency a call you will be glad you did. Thanks Erin for all that you do.

From the owner: Insure Carefully, Dream Fearlessly…read more As your local American Family Insurance agent, I can offer you dependable insurance protection. We offer specialized coverage for your Auto Insurance, Home Insurance, Life Insurance. Insurance for your Rentals, Contractor Insurance, Home and Condo Association Insurance, Business Owners Package Insurance and more. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

Joel helped me with all my insurance needs he gave me what I wanted and did not try to up sell me…read moreon anything else. I would highly recommend him of all of your insurance needs. Tahnks Joel!

I talked to Samm8 in this location and I never had an experience that touched my life more in the…read morebanking world than her I was on a previous call and the call hung up and I got her she bit back from the beginning and when she was super clear about my insurance coverage I've tried several times to get USAA but it didn't work out for me but she was calm she wasn't concerned about her metrics like average handle time and that kind of thing she went above and beyond to make me realize that I need it property insurance and homeowners insurance I don't normally get these kind of things but she made me realize there were things reasons that I needed it. It's one thing to call to get information but it's a whole nother thing when you have a representative give you so much service that you feel like you were on a date with somebody she's the most valuable employee I've ever talked to at USAA or any other banking institution thank you for having her.

I've been a USAA member for 50 years and before me, my father -- a military officer who served in…read moreWWII, Korea and Vietnam -- was among its first customers. It's clearly apparent, from recent experience, as well as these reviews, that the company has not only gone corporate, but has also jumped the shark. My one and only homeowner's claim was after Hurricane Milton in 2024 and I wound up paying $30,000 out of pocket, after USAA depreciated my damaged carport, then applied the $10,000 hurricane deductible. They rushed my claim through to avoid any additional damages I might have discovered. In fact, they wanted a total damage estimate in a week, including bids from potential contractors. I got that extended to a few weeks, but later found that I had missed some of the damages to my home. Filing a new claim on those would have triggered another deductible, so why bother? To add insult to injury, I pleaded with them for years to lower the liability-only coverage on my 20-year-old truck, to which they said it just couldn't be done. Imagine my surprise when a rival insurance company got me the same policy for $200 A MONTH LESS than I was paying! My yearly premium with USAA for a 20-year-old truck was only $1,000 less, annually, than my HOMEOWNERS COVERAGE. (No tickets, no accidents, minimum coverage.) To make matters worse, you no longer can get a human on the phone in less than 30 minutes of voice mail hell. I guess the company is spending all our hard-earned money on those folksy ads that stand on their former sterling reputation. My most recent encounter, to make a long story short, involved a neighbor with a huge, dangerous tree that should have been taken down four years ago, when it shed giant limbs on my fence and property. I was told then to document the incident with Code Enforcement, USAA and on paper, so if the tree created future havoc the neighbors would be responsible for the damages. It came down and took out my entire fence and USAA now tells me, I will have to pay out-of-pocket to replace it. If I'm lucky, but probably not, they say they might be able to get the money returned via subrogation. As a senior citizen, I'm not wasting my energy on that project. I'm also not sure the competitors are all that great either, but they aren't as money-grubbing as USAA has become. Sadly, I will be departing the company ASAP.

I switch my Business car insurance and my liability to Mark Olsen agency , Mark and his team was…read morevery polite and professionals ! Mark do great on asking the right questions to fit the insurance to my needs and at the end he save me few hundreds $$$ from what i payed to other agency. i will recommend Mark Olsen to all my friends and family . thank you Mark , you AWESOME !

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Colorado Springs, CO area since 1986, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Always excellent service and affordable. We've been with Larry for over 20 years and have filed…read moreboth an auto and home claim in that time with no complaints on the service they provided. Thumbs up.

I have had a terrible time with Larry as my agent. My home was struck by a vehicle and instead of…read morecoming out and doing his job, I had to call his office multiple times to get someone to come out. He stated over the phone "the pictures don't look too bad." Once on scene, however, he realized it was truly a bad situation. Didn't help by telling me what I should do, what he would do, or anything of that nature. Instead, tried to tell stories of worse accidents that had no relevance to this situation. From that day to now (a span of 3 months) he has not reached out to tell me how things were going, what he has done, but rather "just calling to check in." I have since had to switch agents to get someone to do their job and converse with the driver's insurance on my behalf and actually get reimbursement for personal property damage. Do not recommend him as a potential agent.

If you want to be ignored and constantly confused with your spouse, Kevin is the man to go to! He…read moreis unable to address you and sends emails and calls to your spouse that are meant for you and the other way around, He has the names, phone numbers, and email address for each of us but cannot manage to keep it straight. If he cannot keep these simple things straight, how can you expect him to keep your insurance straight? He sold me a whole life insurance about 14 years ago that is now down the drain and lost money. This explains why he went to Country financial? Looks like he did ANI a favor by leaving!

do not use these LIARS ! I thought I was covered the minute I signed up and paid but I wasn't !!!!!…read more Sasha Simmons was my adjuster and she made sure to tell me all the exclusions ... run the other way