I talked to Samm8 in this location and I never had an experience that touched my life more in the banking world than her I was on a previous call and the call hung up and I got her she bit back from the beginning and when she was super clear about my insurance coverage I've tried several times to get USAA but it didn't work out for me but she was calm she wasn't concerned about her metrics like average handle time and that kind of thing she went above and beyond to make me realize that I need it property insurance and homeowners insurance I don't normally get these kind of things but she made me realize there were things reasons that I needed it. It's one thing to call to get information but it's a whole nother thing when you have a representative give you so much service that you feel like you were on a date with somebody she's the most valuable employee I've ever talked to at USAA or any other banking institution thank you for having her. read more

I've been a USAA member for 50 years and before me, my father -- a military officer who served in WWII, Korea and Vietnam -- was among its first customers. It's clearly apparent, from recent experience, as well as these reviews, that the company has not only gone corporate, but has also jumped the shark. My one and only homeowner's claim was after Hurricane Milton in 2024 and I wound up paying $30,000 out of pocket, after USAA depreciated my damaged carport, then applied the $10,000 hurricane deductible. They rushed my claim through to avoid any additional damages I might have discovered. In fact, they wanted a total damage estimate in a week, including bids from potential contractors. I got that extended to a few weeks, but later found that I had missed some of the damages to my home. Filing a new claim on those would have triggered another deductible, so why bother? To add insult to injury, I pleaded with them for years to lower the liability-only coverage on my 20-year-old truck, to which they said it just couldn't be done. Imagine my surprise when a rival insurance company got me the same policy for $200 A MONTH LESS than I was paying! My yearly premium with USAA for a 20-year-old truck was only $1,000 less, annually, than my HOMEOWNERS COVERAGE. (No tickets, no accidents, minimum coverage.) To make matters worse, you no longer can get a human on the phone in less than 30 minutes of voice mail hell. I guess the company is spending all our hard-earned money on those folksy ads that stand on their former sterling reputation. My most recent encounter, to make a long story short, involved a neighbor with a huge, dangerous tree that should have been taken down four years ago, when it shed giant limbs on my fence and property. I was told then to document the incident with Code Enforcement, USAA and on paper, so if the tree created future havoc the neighbors would be responsible for the damages. It came down and took out my entire fence and USAA now tells me, I will have to pay out-of-pocket to replace it. If I'm lucky, but probably not, they say they might be able to get the money returned via subrogation. As a senior citizen, I'm not wasting my energy on that project. I'm also not sure the competitors are all that great either, but they aren't as money-grubbing as USAA has become. Sadly, I will be departing the company ASAP. read more

Horrible company that placates you with "Thank you for your service". Price increase on Home Owners Insurance 350% over 4 years. Mysterious responses about "under writing". Not explainable to the changes. Issued agreed upon changes, then changed the rates after the fact. (I'm sure after underwriting of course, which was a thinly disguised net retention play). Previously bundled everything. Took me about 20 hours but shopped and moved to a top tier competitor and saved $1500 a month. USAA is full of 'false flag waiving' doublespeak while they think you're too stupid to know that they're picking your pocket. Some people were nice but unable to discuss any of the changes. The folks that were escalated to on their retention team, are petty and self serving. Now you know. If you stay and have an issue, that's on you. Not a single person would own the behavior of USAA. ("Wasn't me" - Shaggy would be proud) That tells you something. read more

On month six and no call back, email or text back from USAA. Submitted all evidence and the adjuster Vanessa Paiz the adjuster has been ignoring calls and emails since April of 2025. If anyone has a way of getting a hold of Vanessa Paiz from USAA and let her know to update me that would be awesome! Thank you so much! That's VANESSA PAIZ from USAA read more

This service has been a true downgrade since they updated their software. Last month I set up automated payment for my insurance yet it did not take effect. I have called and spoke with 3 different employees to get automatic payment set up and it has been an epic fall. I set it up yet it will not take effect until June and I am being charged an $3.00 installation fee for not setting up automatic payment. I have been with them for over 10 years and never late or lapsed on my policy. I am paying $9.00 to make a payment for my auto and rental insurance. This entire process has been extremely frustrating during financial hardship. read more

Theresa was able to help me out right away with what I needed. Very thankful because she solved the issue right away. Very kind as well.

I have been with USAA for almost a decade and normally they are great, however, as soon as I have a claim that is more than a few thousand dollars they have been dragging their feet for weeks, and are leaving me without a literal roof over my head! All of this just a small addition to my claim! read more

Obviously USAA has dropped to new lows regarding claim of all types. After this last fiasco it's obvious it's time to look for insurance elsewhere ... They lied and cheat and their adjuster was thrown off my property ... they refused to take him off of my claim now ... read more

I've been a USAA member for 37 years and had 2 homeowner claims. The roof claim was fine. I paid the deductible on my fence claim. I was not reimbursed for the total cost and paid an additional $3000. I recently closed my account when I found a much lower rate for car insurance. I have a USAA subscriber's account with over $4000.00. USAA's policy is to withhold those funds for 6 months. I am not a wealthy officer or Senior NCO. I manage with my military pension, SSN and my 23-year-old car. USAA refuses to make an exception to reimburse my subscribers account any sooner than 6 months. I guess they need the money more than me. read more

The only way to get anyone to listen to you and not just transfer you again and again is to threaten to cancel your insurance. Although they still haven't done anything to correct the issue. Been with them 30+ years. When did it get so bad. read more

I have been a member for over 40 years! USAA totaled my vehicle and I have not been able to reach my adjuster for 2 weeks! Can't get my check, can't shop for a car, can't do anything. 2 days ago I was told my adjuster is out of town. Doesn't say anything about that on her outgoing voice message. So I've wasted my time calling 3-4 times per day trying to reach her, leaving detailed messages, going through third party verification hassle each time I call. I even tried her supervisor's number, which she offers up as an alternative when she can't be reached. No one has called me back. Cannot reach a human! Meanwhile, the tow company is badgering me because they have orders to tow my vehicle but I can't sign off on it until I speak to my adjuster. This is a colossal pain in the booty and completely unnecessary. It used to be a breeze to deal with USAA. I don't know what's happened over there but it's a mess! read more

I've been a member of USAA for 30+ years ---my parents even longer since my dad was military. All of sudden, they have started putting week long holds on checks. I have NEVER deposited a bad check. Ever. So now out of the blue they are putting week long holds on depositing checks. This action is now affecting my families ability to pay bills. USAA use to be the best bank and financial intuition. It's unfortunate that they are now like all other financial intuitions. Given this --- I will start the process of moving banks --- since they are all the same now. Might as well pick a local one so I can at least talk to a real human in person. read more

I had nothing but trouble with the USAA website it was nothing but a huge headache. The website kept saying I had the wrong password entered preventing me from getting onto the website. It would be wise to go with a different auto insurance company that has a real agent you can talk to about your bill. If you are an older person, I would shy away from this company it can be very confusing and frustrating. read more

I'd give zero stars if that was possible this is become one of the most incompetent rudest unethical insurance companies I have ever dealt with ever. I highly recommend filing an insurance commissioners complaint because they need review possibly fines because they are completely out of control and don't care about the consumer or the vets or their families. They're supposedly created to serve. if possible I'd suggest looking at other insurance carriers a lot of the veterans that I speak with go to Geico. I have many stories about their incompetence currently we're dealing with a rental issue involving a denial of a firefighter that was deployed to fight wild land fires. they basically act like they're too big to care about you. read more

They are nice, but not helpful resolving banking problems. No autonomy. All banking issues must be resolved in San Antonio.

Not than anyone but other one stars will read this review. But customer service has tanked. I've spent a week, mulitple emails, phone calls to get four different answers. Once we are done with this claim, we are getting another company to handle our needs. USAA USED to be very good with thier service but since the new president took over, he is all about MONEY and NOT customer service. Apparently he doesn't understand without customers you wont have BUSINESS. read more

Since 2016 USAA has served me just as well as any other financial institution. The bare minimum. Every single time my ATM card gets compromised and somebody steals money USAA has always been great about refunding the stolen money back immediately and then opening an investigation. Even in March when I was charged a deposit fee for a hotel room and it wasn't refunded as immediately as I was promised by the staff, USAA gave me that amount into my account directly and then started an investigation to make sure things came back as appropriately as promised. Yet this month after making four separate payments to my auto loan adding up to a grand total of $102.13, USAA is automated system charged me an additional $77.13 because it didn't recognize the previous three payments I made during the month of June. By overcharging me $77.13 USAA has put my account into a negative amount. USAA has sent me multiple letters describing the discrepancy and the inappropriateness of my account balance being so far in the negative without any overdraft protection available, and they absolutely refuse to put the funds back into my account immediately even though every single representative of spoken to has seen the amount and exactly where the issue started and ended. In the meantime I'm left to sit 10 to 45 business days with zero money, homeless, and looking for food and water for my dog. USAA has taken food and water out of my dog's mouth therefore USAA will never have my money in their systems ever again. I have promised to sue USAA for a total of $100,000 as of today. If I don't have my refund in my account I will sue for $200,000. if I have to go until Monday to see my money back in my account I will sue USAA for 5 million dollars plus $1 million dollars for every single time I'm receiving a letter explaining the inappropriateness of my negative and delinquent Bank account. If I have to wait until Tuesday I will sue USAA for $10 million. Every single day that I have to wait there on after will be 5 million plus 1 million for every time I receive a letter about my account being in the negative. For every charge that hits my account in the next couple of days or however long it takes to refund my money back into my account will be an additional $1 million added to the lawsuit. This is a life and death situation in the sense that you have put my dog in harm's Way, usaa. You have stolen every penny that I had budgeted for the rest of the week for gas food and water. I don't even have access to gas in my vehicle therefore I can't even work in order to put money in my account for next week! And I really hope whoever reads this fully understands the consequences of potential disease by drinking pond water. This is the option that USAA has left me with. I have not eaten in 4 days. I have had my hand forced into stealing food to be able to feed my dog for the next few days. USAA will be charged with negligence malfeasance and animal abuse. read more

Just had my bike stolen overseas (Italy). Had a special policy for high-value, high-risk items (bikes get stolen here constantly). I have been ghosted by the adjustor after providing everything they asked for. No calls, no responses to online messages. I have been paying insurance premiums (extremely expensive ones) to USAA for over twenty years and have only had two claims in that entire time. Now they are treating me like I don't exist. My bicycle is my primary mode of transportation, and I told the adjuster that--doesn't seem to matter one bit. USAA used to be amazing, now they're garbage. I'm dropping my renter's policy, two car policies, and my high value items policy. I'm also finding a new bank. This is bullshit. The company uses their support of vets and active duty members for all their marketing crap and in reality that's just flag-draping nonsense. When you need them, they're like any other insurance company if not worse. State Farm never pulled this shit. read more

We took out an auto loan a week ago and the dealer still has not received the funds. We've been on the phone numerous times with no real help and conflicting information. I'll be switching banks after this fiasco. read more

I used to feel it was such an honor to belong to USAA; and now I am just totally let down by them. Over two months ago, I put in a property claim which is still pending. Meanwhile I have had to invest close to $8000 in getting my home repaired from a water leak. They are not returning my calls; the first adjuster that was assigned to me, literally got into a verbal confrontation with me... Very unprofessional. I was assigned a second adjuster, who I thought was pretty decent in the beginning, however, now I am not getting my calls returned by her either. I am so disappointed. When I called today to ask to be escalated, I was told that the supervisor was indefinitely out. They said they would transfer me to someone else, and I waited on the phone for 10 minutes before I finally got frustrated and hung up, tired of waiting. read more

Agero is a call center that contacts tow companies in the area that you need the tow. They consistently provide horrible service. Don't use them even if your insurance company recommends them. Call the local tow company yourself. You will get faster, reliable service and you won't be waiting more than 12 hours to receive service and you insurance company WILL reimburse you. If policy holders start arranging tows themselves and this company loses the money they would have been paid (which is more than you pay yourself), insurance companies will wake up and drop this contract company. You will be safer, your vehicle will be safer and towed sooner and you will have piece of mind. You are paying the premiums, the insurance company works for you. Don't let them dictate poor third party service! Agero is NOT BBB approved and they have had 409 complaints filed against them for the same issues we all experienced. read more

USAA Financial Center - Agero BBB complaints - Insurance Near Me - Colorado Springs, Colorado

Hey there this is George, Air Force, 20 years, retired, and since about 1995 I trusted US AA with my banking and all of my insurance. I'm a quadriplegic. Hail damage claim in terrible weather. Roof leaking. The clerk handling my claim could've cared less. As a result of this terrible service and unsatisfactory claim, my roof continues to leak and I am alone. I don't have the strength to fight back anymore. I'm glad I haven't had to write very many of these read more

First time actually entering a USAA and I was not disappointed! Entire staff was very kind and helpful.

This company is nothing but crooked. My son who is a Marine was treated horrible after a water pipe burst and destroyed his newly remodeled basement. USSA refuses to pay anything. I would suggest you never use there insurance, because they will not pay for the damages. It blows my mind that they can get away with this. read more

Essentially stole $1800 from my checking account. This happened after being their customer for 14 years. I was double charged for a service and they reversed the extra charge. Them months later reversed that reversal, this restoring the erroneous charge. I provided documentation detailing this exactly and the people who decide these things won't even have a conversation with me. So much for supporting veterans or providing good customer service. They are just another thieving bank now. read more

I'd leave less than one star if I could. I've been a USAA member for years. Banking, credit cards, house and auto insurance. My son totaled our Honda Civic. They can't find comps that match his car, but expect us to accept way less than the car's value. Time to move on. read more

Warning to veterans! Do NOT believe USAA advertisements. I have had USAA home and auto insurance for several years. I do not do frivolous claims. We had a hailstorm. Before making a claim to USAA I had a highly reputable roofing company inspect the roof. They said I need a complete roof replacement. I said "Are you sure?" They said they were positive. So, I submitted a claim. The adjuster came out and said he could not inspect my roof because I have a two story home, so they would have a "ladder assistant" inspect it. The ladder assistant was some older guy who looked to me like he was in a pretty foul mood. Anyway, he inspected it and said only half of my roof needed replacing. Half the roof! My HOA said if the half that is replaced does not perfectly match the rest of the roof in color, type of shingle, etc., that I will be fined. USAA told me they don't go by anything an HOA says. USAA has TV advertisements that make it look like they really take care of their military members. I am a Vietnam combat veteran. I am here to tell you that they only HALFWAY take care of their military members, as they are obviously doing to me. read more

USAA is just the WORST in terms of customer service. Nothing like a runaround that includes a completely avoidable, completely fruitless trip from Denver to Colorado Springs. There are only a handful of physical locations and literally no way to reach them directly to ask if phone reps know what they're talking about (spoiler: they don't) in terms of what the Financial Center can and cannot help you with. Let me save you the trip. Near as I can tell from the set of lip injections sitting at the front desk who literally told me they are unreachable by design because they don't want to take calls, this location exists solely for the purpose of telling people how they cannot be helped. Worse yet, a quick glance over posts in any veterans' group will show you countless vets USAA has left in the lurch. No wonder so many members are leaving for Geico and Progressive. read more

My family has been with USAA over 25 years. Paid tens of thousands of dollars to them over that time. My son's account was defrauded of thousands of dollars and USAA did not stop it. They froze his account and are making us pay back the money. They chose 3,301 over decades of past and future premiums and fees, and could not be bothered to even communicate with me personally. We will be moving all of our accounts over the next several months. read more

Usaa refused to pay for an additional 2 days rental, my car was not done at the repair shop, I called them multiple times to tell them xtra days were needed and that I needed the cars for 2 more days. The accident was not my fault and I ended eating the xtra days rental They were rude on the phone, they would not patch through to a supervisor. They don't pay claims on time, this is the worst insurance company out there read more

I got hit by another USAA customer on my way to work, and she was 100% at fault, so since she was an USAA customer i thought the case was going to be easy, WRONG they didn't want to replace my wheel that was damaged on the accident they said if i had to pay out of pocket what would i do? Fix it or buy a new one. Really? The field appraiser never returned the calls, i requested to talk to a manager and they told me two different times that a manager will contact me and that never happened, just a horrible experience, they are just looking for the benefit of the company and not the benefit of the customer. Stay away from USAA is just terrible, my platoon Sergeant warned me about his experience with USAA insurance and he said it was the worst experience and now i believe him. STAY AWAY FROM USAA!!! CPL Mostajo. read more

USAA exceeded 30 days on processing a claim, the collision garage could not move on the repairs until they did process the claim and authorize work. Due to this our rental exceeded 30 days and cost us $263 . USAA accepts no responsibility though the delay was on their end. This is unacceptable customer service. read more

Will never use this company again what a joke!!! Any time something happens and you need to file a claim it's a fight. And this time my vehicle was damaged by a repair facility and they are refusing to use oem parts to repair it! It is a very rare car only produced for one year and only 740 some odd made. Will be stitching insurance companies asap read more

Spent 45 minutes trying to set up an account to get a quote. Ran through the same questions 4 times but everytime you run into a login screen but you never get a chance to choose a user name or password. When you try to reset them they say your information isnt on file. Can't even contact customer service because your not logged in. WHAT A WASTE OF TIME. read more

I have been a Usaa member for 24 years. When you need them most, they are a failure in the area of integrity and doing what's right for their members! I will be leaving. read more

This is probably the worst bank to deal with. They give a turn around time to fix a problem they created and they don't follow their own policy or procedures. They blow smoke and glass hoping you will forget so they don't have to do their job. Managers don't contact you in a timely manner and the executive resolution team has no authority to fix anything. Why create a team if they can't fix what they are being asked to fix. The process of contacting someone to fix something is ludicrous. read more

Great place always helpful. Wonderful. Never had any issues with any services and they've even went above and called me to alert me of a mistake. read more

I love USAA! I had GEICO for years and their costs went up every six months! USAA has excellent customer service and fantastic rates. I love getting a rebate check around Christmas, too!! read more

I cancelled my insurance policies last year Jan 31. Over half a year later I received a bill through mail stating I have not paid my renters insurance. I call to find out whats going on and get smacked with robots entry codes and pretty much everything else I don't have as I canceled back during the BEGINNING OF THE YEAR!!! Finally get connected to a girl who helps me PAY A LATE FEE TO CANCEL! WTF this is your companies problem not mine. She saw all the attempts on record. After paying she said it had been all takin care of. GUESS WHAT?!! I get an email saying i owe 54$!!! Why in heck am I being charged again for something I canceled. TWICE!!!!!!!!!!!! Very angry. read more

Best bank my wife and I have ever dealt with. Only two drawbacks. First being that they are predominantly an online bank, but that's not an issue for us anymore since we relocated from Los Angeles to Colorado Springs where they have a branch. The second issue is they don't provide business checking. So we have Navy Federal for that. USAA has always provided A+ service. We did our VA loan through USAA for our first house and loved everything that was offered to us through their Movers Advantage. We also use them for home owners, auto, checking, savings, credit cards, and rental property insurance. I just discovered they can do all my tenant screenings too! Some people on here claim they had problems depositing checks, but I have never had a check held. Even my personal account that is only open to accept 2 transfers a month to pay two bills. I just deposited my tenant's rent last week and it was available immediately. Navy Federal is ok...we're using them for the house we're closing on right now...their rates do not even compare to USAA. I just wish the people giving 1 star were more believable. I just can't take them seriously when they lack even a basic grasp of the English language. read more