Our friends highly recommended Big Island and we are so grateful they did. We are a little over halfway through the project and we could not be more pleased with the high degree of professionalism, the work quality, and the communication from the dream team of Jaclyn and Kyle: I was very hesitate about embarking on a huge project like a building a home from "scratch" - so many decisions and failure points but these two make it easy and they have added value every step of the way. Would highly recommend and would definitely use again if we decide to build another home in the future. read more

Disappointed overall. Unreliable service and shifting timelines. I'd recommend working with someone who shows the same respect to clients as they (hopefully) do to their own family. read more

This is a revision/update from my earlier review. Shortly after posting my original review I was contacted by the owner of Big Island Builders, Jay. He apologized for the issues that we had been having, indicated that he had not been informed of some of the problems and promised to make things right. With his involvement, he was quickly able to get the owner of the pool company that had done the original design and installation to come take a look. They discovered that our spa inflow and outflow pipes had been reversed (everything worked, just not nearly as efficiently as they should have...which was why my pump failed early). The pool company owner wrote me a check on the spot for the cost of the new pump I had had to purchase and organized his crew to make the necessary repairs. With their involvement, my pool has been repaired and is now working properly. Afterwards, I spoke with Jay about the issues that we had. I understand that some of the unresponsive back office people are no longer with BIB and that Jay is doing more of the General Contractor work himself. He is also being more discriminating about what sub-contractors he will work with (in our home, some of the subcontractors were chosen by the spec home investor). This is all good news. I found Jay to be friendly, responsive, knowledgeable and a straight-shooter. As I mentioned above, once he got involved, things got done. As I stated in my original view, we are very happy with our Big Island Builders home. We love the look, style and design of the home and feel that, overall, it is well built. We did have a couple of issues, which I highlighted, and they have now been addressed. Given our overall satisfaction with our home and my experiences in dealing directly with Jay, my wife and I would definitely work with Jay and Big Island Builders again if we decided to build something custom here in the Naples area. read more

When I was finishing my architectural plans to build a house in Naples I asked a number of people I know for recommendations of local custom builders. Two people had suggested that I consider Big Island Builders and from the bid process to the finished product Jay and his team met or exceeded all of my expectations. Early on Jay made some suggestions that we incorporated into the designs and also steered us away from a few things based on his prior experience. From breaking ground to moving in it was on schedule and budget. He was also flexible enough to incorporate changes as we would think of new things and would present us the pros and cons of each potential change. His workers had excellent skills as our house had lots of stone, mosaics and solid wood features that aren't in a lot of the house being constructed locally. After a four years of living in the house I needed to move closer to the airport since my work was requiring more travel and the traffic to my former house had become very congested. In looking at houses in an area close to the beach I found a house I liked and when researching the house I found that Jay and Big Island had built the house. Based on the quality of his construction I decided to buy that house and am now living in my second house that was built by Big Island Builders and the quality of the construction is to the same standards as the house he built for me. Another attribute of Jay is he is honest and trustworthy. If I ever needed something fixed or had questions he would always respond or stop by. He stood behind his work. read more

This company is absolutely wonderful and full of integrity. Lovely to work with. Top quality workmanship. There's no wonder they consistently win awards like they do. We truly love this company. read more

Positive: Punctuality, Quality, Responsiveness, Value Jay Bowerman, CEO, Big Island Builders, is one of the most conscientious, responsive and honest builders we have met. From the day we bought our new property (that he built), he has personally followed up on every customization, big or small, with commitment and attention to detail to make sure that we were 100% satisfied. He is such a pleasure to deal with and stands behind his product. We would definitely turn to Big Island Builders if we were to build another property ourselves. read more

We bought a Big Island Home which is just perfect for my family. Well built, thought out and meticulous. Each time I had a question, or something had arisen with the house (having nothing to do with its construction) Big Island immediately responded. In 30 years of living in Naples, never have we experienced such customer care, such an extended warranty period and such professionalism. We cannot recommend Big Island more! We love our home. Thank you, Big Island! read more

I have so much gratitude for Jay Bowerman and Big Island Builders for stepping in and rescuing my 1600sf condo renovation on an extremely tight deadline from a nightmare contractor. I cannot say enough good things about Jay and what a relief it has been to work with someone with integrity, follow through, and superb communication. My little condo project was small potatoes for Big Island Builders, yet Jay gave me complete confidence in his willingness to see this project through and get me moved in. During the few weeks he had to bring this disaster to completion, Jay kept me continuously updated. My remodel has turned out great, I was able to move in, and all punch list items are being addressed promptly. If I am ever in a position to do another remodel or build a custom home, there is no doubt in my mind I will call Big Island Builders. Remodeling is never stress free, having a contractor whom stands behind his word and has the resources to complete the job is priceless. My faith in humanity has been restored, thank you Jay ! read more

Big Island Builders has built two homes for us within the City Of Naples in the past 6 years. Jay Bowermann, the owner, is an honest and trustworthy guy who stands behind his work. He is knowledgeable beyond his years, has an impressive amount of patience and resolve, is willing to assist you in keeping on budget and knows the importance of holding his Supervisors accountable to a timeline. Over the years we have had little issues where we have needed guidance and have been shocked to see how responsive and helpful Jay was. Whether we needed plumbing fixtures tightened, or gutters adjusted, he has been there for us. On more than one occasion he has helped us with non-construction issues knowing that we are a family without a toolbox! This is a guy who will be around for the long haul and it shows as he consistently has numerous jobs going on in the city of Naples. read more