My wife went in for a oil change they informed her there was metal shavings in the oil and I sold…read moreher a treatment. I had the oil changed again 2 days later no metal shavings but I did need a serpentine belt they missed. They took advantage of my wife because she was a female. They charged 1300for their service ,I spent another 174.00 for a oil change and new belt. These people are cons and unqualified to touch anyone's car

Today we had our oil changed by a professional team of young men who know their stuff. I was so…read moreimpressed by the method they use to get the job done. Thank you!

When DIscount Tire let me down, I did an inventory of the vehicles and trailers that I currently…read morehave Discount tires on them. It is 11. This doesn't include the past purchases on my company vehicles that I have sold. Stockton Hill Tire took care of me when DIscount Tire didn't

Yelp Review: Stockton Hill Tires…read more Our Volvo was driving like a bucking bronco, so after getting a referral we scheduled an alignment at Stockton Hill Tires on January 6th. After the alignment, they told us the tires needed balancing as well, so we agreed to that. They took the car on three test drives and assured us each time that it was running "smooth" and everything "looked good." We were told maybe we had "bad" tires or possibly a problem with the transmission and sent on our way. Saying the Volvo was driving "smooth" couldn't have been further from the truth. The moment we got in the car, it was vibrating and bouncing just as badly as before. It genuinely felt like they wanted us out the door rather than taking the time to diagnose the real issue. When we got home, a simple Google search pointed to bad CV joints and control arms. We took the car to Tire Works in Bullhead City, and they confirmed exactly that. It's hard to believe Stockton Hill Tires didn't catch something so obvious. Tire Works replaced the parts, and now our Volvo drives perfectly. The staff at Stockton Hill Tires were friendly, but friendliness doesn't fix a car. Whether they didn't know what they were doing or just didn't want to deal with it, the result was the same. Based on our experience, I can't recommend them. Tire Works in Bullhead City, on the other hand, got the job done right.

If you're gonna have a sale, than actually have a sale! Went to four tire shops and they were all…read morecheaper, for the same tire. The front desk guy was very friendly

Best Tire is the BEST!! They saved our day! We got a flat tire after hitting a pothole on the…read morehighway early Sunday Morning and they were open and able to help us! The gentleman we talked to from the side of road waited for us to arrive - he and the entire Best Tire team were kind, honest, and got us all fixed so we could safely head back to Phoenix. Thank you!!

Subject: Formal Complaint Regarding Upselling, Boundary Violations, and Dismissive Customer Service…read more To Whom It May Concern, I am writing to file a formal complaint regarding repeated issues at your Take 5 location in Kingman, Arizona, as well as the dismissive response I received when I contacted customer service. About six months ago, my sister went to this location on my behalf to get a basic oil change for my car. She has complex trauma, and instead of receiving the simple oil change she came in for, she was pressured into additional services, including radiator-related work, totaling over $300. She came home distressed and explained that staff made her feel afraid that something serious would happen to my car if she did not approve the work. She had gone in for an oil change and left with a much larger bill because she was put into a state of fear and pressured into approving services she did not fully understand and did not have the full picture to authorize. That incident already upset me, but I gave the location more chances because it is close to my home and convenient. Since then, every time I have gone in, I have made it very clear that I only want an oil change and do not want to be offered or pressured into anything else. Despite that, employees continue to push additional services. Today, I went in again for an oil change. It was extremely hot outside, I had already been waiting, and when I pulled in, I clearly stated that I only wanted the oil change and did not want to be asked about anything else. Despite that clear boundary, Patrick still proceeded to come at me with additional items. At that point I became upset and asked what part of "no" was not being understood. His response was that he was "just doing his job." That is exactly the problem. If a customer clearly says, "I only want the oil change. Do not ask me about anything else," and the employee continues to push additional items anyway, then that is not customer service. That is harassment. Then, when I called customer service to report what happened, I was given the same excuse: "He is just doing his job." That response made it clear that I was not being listened to. What part of "I do not want anything else" is unclear? If the employee's "job" requires him to continue pushing services after a customer has clearly said no, then your policy is the problem. If that is not your policy, then the employee failed to respect a customer's boundary and customer service failed to take the complaint seriously. Either way, this is unacceptable. A customer saying no should end the sales attempt. A customer saying, "Do not ask me about anything else," should be respected. A customer should not be treated like the problem for refusing add-on services. And a customer service representative should not dismiss a complaint by repeating the exact excuse the employee used. I know what is going on with my car. I did not ask for a diagnostic sales pitch. I asked for an oil change. Instead of respecting that, Patrick continued pushing additional items and then acted like I was the problem for objecting. He also told me I did not ever have to come back there again. I will not. I will never return to Take 5 after this experience. There are many places in Kingman where I can get my oil changed, and I will return to the other shops I used before I started coming to Take 5 for convenience. I will also be sharing my experience publicly because I do not believe customers should be pressured, fear-based, dismissed, or treated like a problem for saying no. Your employees need to be trained that when a customer says, "I only want the oil change, do not ask me about anything else," that boundary must be respected. And your customer service team needs to be trained to actually listen instead of dismissing complaints with "he was just doing his job." If "doing the job" means ignoring a customer's no, then the job itself needs to be corrected. Sincerely, Alissa Roundy

We went in for an oil change on a used car we bought a week ago. Kyle was awesome. He recommended a…read moregood synthetic oil that wasn't the most expensive option. I asked about the air filter, which they were going to check anyway, and had that changed. We kind of knew our wiper blades needed to be changed and they were priced really good with installation, so we had them done as well. He also checked our coolant and recommended a coolant flush and was able to get us a discount for all the services we got. Kyle was friendly, professional and very knowledgeable. He walked us through everything he was doing. I highly recommend Take 5!

Excellent service. Professional, experienced, efficient and honest from start to finish. They…read morefixed my vehicle in 2-3 days what the dealership was unable to do in over 3 years. My vehicle had always been serviced by the dealership since purchased and I had been happy with them until about 2-3 years ago. After 3 years of total frustration with the dealership I finally took my 2007 Santa Fe to Holden's. So glad I did! Christian and the mechanics jumped in to trace the check engine codes dealing with the throttle assembly/sensor, identified the source there, and the long crank to start issue (fuel pump). They replaced the necessary parts and fixed all my issues. And they kept me apprised of their ongoing efforts and estimated costs along the way to solve the 3-year puzzle. They also worked hard to get it back to me before the 4th of July weekend. What a relief. BTW-I am almost 74 years old and Holden's never gave me the feeling they were trying to take advantage of an older lady. I found just the opposite. They wanted to know the entire history and they listened to me list the issues that had been occurring and made notes in my file. For about 3 days of labor tracing the elusive engine codes, parts and repair it cost me $930.87. Worth every single penny! And when it was ready they sent an Uber to pick me up on their dime. Impressive. When I paid my bill Christian and the mechanic (sorry I didn't get his name) were excited and proud to show me pictures and explain what they found and how it was repaired. Now I have my dependable transportation back and the confidence that it isn't going to fall apart on me like the dealership was attempting to make me believe. I believe we had 2 separate motivations at play; a dealership trying to scare/frustrate me to the point of buying a new car or Holden's honestly wanting to find the problem, repair it and return my dependable Santa Fe to me. I highly recommend Holden's Auto Service to anyone looking for honest, dependable and experienced auto mechanics and service. They actually care.

I truly don't understand all the amazing reviews, we literally chose Holden's based on all the…read moregreat reviews, unfortunately my aunt did not have a great experience. She made an appointment for 8:30am to have them to check a bumping noise and service her air conditioning. They did offer her use of the shuttle, but after more than an hour they ended up having to call her an Uber, which I do think is very nice, but quite honestly with what was done to her car that really shouldn't have been necessary. They determined what the noise was and changed the cabin air filter, this took until about 11:30 am. Now I'm not a mechanic, but I have changed a cabin air filter, takes no more than five minutes....tops. They charged her $43.51 for the filter, which is ridiculous, they also charged $49.75 for labor, I can chalk the labor up to all the other things they checked, but that price for the filter is an absolute rip off. My aunt said there was a rattling noise coming from the passenger side after she picked up her car, I said it may be something from the filter replacement, she's 73 years old and didn't realize that the filter was accessed through the glove box. I opened the glove box, mainly because I wanted to see this gold plated $43 dollar filter, first thing I see is that the damper is not attached to the inside compartment. I can't say that they broke it, but considering the plethora of pages they gave her with suggested repairs, you'd think they would have mentioned it...just sayin. I pulled the $43 filter, it's totally generic, made in China, no brand name listed on it at all, Motorcraft and STP average $25-$30, clearly they were just taking advantage of an older lady. My aunt has trouble standing as well as sitting in certain types of chairs, she asked several times about when her car would be ready, even after she had paid, she waited another 30 minutes, it was only after walking outside and seeing her car with the hood down and the keys in the ignition did she ask again for her car that they finally made an effort to bring it around for her. They determined the bumping noise to be the struts, she does also need tires, they wrote her up an estimate of $1099.97 for tires, installation, and all the other new tire crap. They also gave her an estimate for the struts and an alignment, the strut assembly and sway bar link with labor came to $1515.68, the alignment was $194.66. Thankfully she didn't have the time or the money to have those services completed today. After hearing about her experience and seeing all the estimates, I made her call Stockton Hill Tire, she now has an appointment with them next week to have struts, alignment, and tires for $1200. I understand that they may have been giving their estimate with "better" tires, but they gave her no options in their estimate, making her believe that was the best they could do. They may be nice and friendly, but it seems to me that its just the ole slight of hand, watch the right one so you don't see the left one in your wallet. Seniors beware.

I made an appointment, which I strongly suggest based on how busy they were, to have my brakes…read morechecked before an upcoming road trip. I was honestly a bit hesitant based on the reviews as well as a personal experience from a friend, but there aren't many options in Kingman for brake service so I rolled the dice. My car was seen promptly in reference to my appointment, it took a little more than thirty minutes but again, they were busy. While sitting in the waiting area I overheard them do their best to see customers without appointments, even patiently dealing with an exceptionally rude woman that made her appointment for the wrong day. I suspect she knew she scheduled the appointment for the next day but had been unable to get an appointment she wanted, she came in looking for a fight, that said they were very professional in dealing with her and as much as it irked me that she believed she could bully people in that way, they did make room for car to be serviced, it was the right move as a business, but unfair for the employees to have to deal with her. Rant over, back to the service that I received, after the inspection Tim told me that my brakes were fine, practically new as were the rotors, I had nothing to worry about. As a woman I'm used to mechanics attempting to take advantage of me, especially at larger chain businesses, I was very impressed with the honesty. Tim pointed out a few things that I should service like my tires, which they don't do, they weren't trying to sell me anything just keeping me informed. There was no charge for the inspection, because of the honest business approach I will definitely be returning when I do need to have my brakes replaced.

I've been here more than once and they have always been fast, fair, and more than helpful. Tim…read morerecently gave me amazing customer service. Solid experience.

When moving to Florida we were Towing a trailer with 3 dogs and 2 cats when my suv overheated and…read morecracked my radiator. Look let me pass all the mumbo jumbo. Hector is an amazing mechanic! Very smart and passionate about understanding the problems for the right solutions. Honestly, do not go anywhere else when ur in kingman Arizona looking for a mechanic. As a small business owner myself I look up to Hector's work ethic. His reputation in town speaks for itself.. just ask the locals. 10/10 thank you Hector!

While traveling from Arizona to Utah our car lost all power shortly before we got to Kingman. Our…read moretow driver recommended Hector and towed us there. Hector came in specially (it was Sunday afternoon) and told us what he thought it was. On Monday he ran a diagnostic, which agreed with his judgment. He told us there was a repair he could do that would fix the problem if it was only that part, told us how much it would cost, and that if it didn't work, then it was the engine that had failed. We chose to try that and he got the repair done right away. Sadly, it turned out to be the engine, so we had to shop for a new car after we got to Utah (in a rental). Hector was very knowledgeable and very upfront with us and also very kind. He went out of his way to help us. We would recommend him highly. Frank & Llona

They did good work, appreciate the ride rather than waiting for a big service, and the inspection…read morewas detailed and comprehensive. Thank you to your staff. -G.S.

From the owner: At ACR Diesel & Auto Repair, located in Kingman, AZ, we specialize in comprehensive diesel truck…read moreand auto repair services designed to keep your vehicle running smoothly and efficiently. Our expert technicians are renowned for their proficiency in a/c services and repair, ensuring your climate control system operates flawlessly through all seasons. We offer a superior BG Induction service, enhancing your engine’s performance by meticulously cleaning fuel and air intake systems. Our brake repair services are second to none, addressing everything from pad and rotor replacement to intricate ABS system diagnostics. We provide thorough general maintenance services, including precise oil changes and meticulous suspension repairs, ensuring optimal vehicle handling and longevity. Additionally, we are adept at a wide range of other diesel truck and auto repair services, including but not limited to, transmission services, exhaust system repairs, and electronic diagnostics. At ACR Diesel & Auto Repair, our commitment to excellence ensures that every part, from filters and fluids to brakes and suspensions, is serviced with the utmost care and expertise, making us your go-to solution for all your diesel truck and auto repair needs in Kingman, AZ.