I never got to do business with them but if their work is as good as their phone etiquette then I…read morewould guess they're terrible. I called to schedule a tow for the next day and he said "Call back tomorrow " then he hung up on me. RUDE ! He thinks he has the only tow truck service in town !

They have saved my rear twice and always well priced and the drivers really take care to treat your…read morevehicle with respect!

Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in…read moreWestfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General's Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana

Recently purchased a Mitsubishi Outlander with less than 10,000 miles. This was my 4th purchase…read moretransaction with Tom Roush(Mercury, Mazda, Lincoln, Mitsubishi), and it was a great experience in large part due to the experienced salesperson and sales manager. The salesperson listened. The salesperson was proactive. The salesperson was actively engaged in the process. Highly recommend the Tom Roush group; for sales and service.

The people they have working for them are very careless and just don't care about other people's…read moremoney or vehicles. If I could give zero stars I would! Don't use them you will end up spending way more money.

David from Whitlows was outstanding customer service. Just had my SUV towed. Will definitely…read morerecommend their towing service. Very fast service as-well.

I absolutely cannot say enough good things about Ray Skillman Fiat South. During my recent…read moreinteractions with them I have been able to talk to the General Manager, the Sales Manager, the Service Manager, and a host of other very kind, professional men and women that have made working with this dealership a privilege. Every single person I have interacted with has gone out of their way to under promise, over deliver, and generally treat me like I am family. Not the creepy uncle or drunk aunt kind of family, but the good kind. The type of family that supports you, wants what is best for you, and is willing to put in the work to show you that you are important to them. Going in I knew I needed to replace a very old high mileage minivan. My credit was less than stellar. By "less than stellar" I mean someone once stole it, but later returned it with an apology note pinned to a $50 bill. Regardless, the team worked to get me financed for a full-size SUV that met all of my needs and then some. It was a new acquisition that needed to be serviced before I could drive it home. Sid, the GM, took the time to sit and talk with me for several minutes and make sure all of my questions were answered and concerns were addressed. He put me in contact with Gregg, the Sales Manager who ensured I was kept in the loop the entire time. Again, Gregg went out of his way to make sure I was taken care of and kept up to date. When Gregg was out of the office he ensured Kai (sorry if I misspelled that), the Service Manager, was up to speed and stepped in seamlessly to address any issues that arose. I know that people have different experiences and opinions. I can only tell you my experience and it was outstanding. Facts are facts, and the fact is I have purchased new and used cars from dealerships in Central Indiana for more than 32 years. Never have I been treated so well by an entire team at every stage of the process in all of those years. I will be a repeat customer and I feel like they truly deserve your business.

(My Husband wrote this!!!!)…read more Me and my wife have been going back and forth with this place for the past couple days , we had ran a credit because we are still in the middle of a bankruptcy and had gotten approved so we could finally have something to call our own (we were extremely excited) , my wife had mentioned over the phone to one of the people helping us that we would be bringing in a van as a trade in (it is my fathers van that he got us so we could have *SOMEWHAT* of reliable transportation, but we have been making the payments on it) , and had gotten a previous quote somewhere else to see if they could match it , and they ENSURED us that indeed they could match it or possibly even beat it.This made us all the more optimistic . I also warned them that we would most likely be rolling over some negative equity, and they ensured me it would be no problem and to come on in. After driving in an hour and a half traffic on a Friday night at 5pm with our 17 month old (we couldn't go on any other day because I had to work and my wife has a job this weekend) we finally got to the location and we're greeted by the people we had been in contact with . We handed off the keys and waited for our vehicle to be appraised , in the mean time we patiently waited and chased our toddler what seems like all over the store , one of the people who had been in contact with us came in and told us that there was no way for us to get into a vehicle because of negative equity. I showed them the paper from the previous dealer and they basically stated they couldn't match that because rebates were included in the trade in value, even though they told me they would give me the same price over the phone. They told us That we had 3 choices of NOT trading in our vehicle (not an option, we don't need more car payments , we need 1 car payment) , putting money down( we are in the middle of a bankruptcy, that is a stupid comment in general) , or getting another signer (once again we are back to square one of not helping my husbands credit and bumming off of someone else) . At this point me and my wife were extremely frustrated because we had basically not only wasted our time , but we had already ran my crappy credit for NO reason . This was the FIRST time we have ever stepped foot into a ray skillman store and I absolutely think it will be the last. We feel lied to , defeated , used and most of all we wasted the only time we get together sitting in a dealership getting told the same thing we have heard everywhere else "we can't help you"

While broken down on the side of the road, I told your company to get a replacement tire for me…read more Brandan decides to start cussing and swearing at me because your dispatcher didn't let him know. Will never use again!

Kenneth was so helpful. My daughter had a flat tire on the highway and he helped and even made…read moresure she got to the tire center before they closed before we went to his next job.

This little piggy got his truck towed, so when I tell you Jordan wasn't a foot guy, BELIEVE me, he…read morewas a tow expert. He professionally explained the process of securing the truck to the truck. A little truck on truck action some might say! Friendly, polite, and conversational. I think he's single ladies! Get in line. Get your car towed for a fair price and get his number!

towed my car Friday night after my girlfriend and kid ran out of gas after midnight. then said I…read morecan't get my vehicle until Monday. they began to get smart and say I left my car in the middle of the road. I never drove the car that day! the police also had a part in this they asked my girlfriend where the guy was that was driving...? and said why did he run off..? then said my name!! cause I own the car. she and the kid told them I wasn never in the car they did not believe her. now they want to investigate or whatever. I called today to get info on the car they were very rude.! the lady then gave a guy the phone and he said to me" if you didnt run from the car you would have it" they treating me like a criminal even tho I was never there, even though I don't have a record! how could you tow a car after business hours then say come back Monday!? money hungry company doing all the wrong things. me and my girl both own the car also both our names are on the paperwork, but they tell her they need me to even release the vehicle even though its OURS! sounds like they want to question me and take me in for my girl driving the car. I have no record nor am I a wanted criminal! so what in the actual heaven is going on. and why must I pay for the days you are closed?

So far so good. I…read moreneeded a tire fixed. Took it down the street to Discount Tires (my usual spot) on a Tuesday. It was closing time so I knew it might the next day or so before I got my tire-no big deal. Well here it is Saturday and I've heard NOTHING! So I hear about Jet's and they saved the day. I didn't want to be driving around on a spare any longer and decided to give them a try. They weren't busy-so I was able to get in and out in less than 30 minutes. They have new and used options. The new tire was the same price Discount Tire quoted me. When I asked about the used option, it was at least 50% off (I think it was more) but I went for the used option. It was a good tire and I didn't have any issues. It barely looked used. I'll definitely be back. Check 'em out for yourself. It is a Spanish-speaking establishment-so be patient and someone will be able to help you.

This my go to Tire repair/Pickup shop. They specialize in tires but they do a lot more. I recommend…read morechecking them out. I refer my family and friends here. Plus you get a more personable experience here.

We found a vehicle online that we wanted to check out and it was here. Everyone was friendly and we…read moredidn't feel pressured. We were able to test drive the vehicle. The paperwork part wasn't too bad and didn't take too long. Our car sales man's name was Michael White and he was helpful. While waiting for the paperwork for the purchase to be completed, I learned about the business. It's family owned, started in 1950s by Ed Martin. It was bought by his daughter Kathy, and she and her husband, Mark, still own it. They have 10 locations in Indiana. If you appreciate a specific person, you can write a review on dealerrater.com Our finance guy, Casey Price, was also nice and helpful. They have this cool electronic board to sign the documents. I'd never seen anything like it, I was amazed. I loved the package deal they offer. Our purchase came with gap insurance, glass coat for protection of the vehicle, and lifetime warranty on the engine. Having a lifetime warranty on the engine is amazing. Inside was clean. They had a nice area with drinks, tea, water, and coffee. I would recommend purchasing a vehicle here.

Took the truck to check the transmission and service fee is 299 and to change a serpentine belt it…read moreanother 450 dollars. Do not use this place