I wasn't intending to leave with a new car, as I was just going to look around. Long story short, I arrived with a Jeep Gladiator and went home with a Bronco. I got the exact dollar amount I wanted on the trade-in and paid what I wanted to pay for the Bronco. The salespeople were very friendly and weren't pushy at all, and the entire process was short and sweet. Thanks, Gents. read more

Bill Hood Ford - Car Dealers Near Me - Hammond, Louisiana

We could not be more pleased with Bill Hood Ford in Hammond for the service we received on purchasing our 2026 Ford F150 Lariat.. Brock went above and beyond for us. We highly recommend this dealership. Richie & Mindy White read more

Bill Hood Ford - Car Dealers Near Me - Hammond, Louisiana

This place is absolutely horrible they sold my boyfriend and I a bad car it had a hole in the transmission and as well bubbles; we called once before they refused to help us and are now refusing to take our calls to resolve the situation regarding it I have called multiple and never once was rude or disrespectful save your money and go elsewhere read more

False advertising the vehicles on their website do not match the vehicles on their lot went to look at a vehicle had 40,000 more miles stated online the vehicle was trash read more

Don't make the same mistake as me. I gave this dealership $700 for nothing. Had my car's coolant overheat and took it here since I had a ford warranty still. They took 3 days to have a technician diagnose the problem. When they finally did, the part they needed was not covered under warranty, and originally quoted me over $500 for the fix. After a week and 2 days from when it was dropped off, they had it "fixed". When I went to pick it up, they wanted to charge me almost $1000 for the fix. After lowering it to $730, I paid and left headed back home on an 8 hour road trip. Two and a half hours into the drive, I find out it was not fixed, and took it into another car shop to have it fixed. Being out of state, I've had to rent a car to drive home while it was in the shop, take a flight back into town and an uber ride to the dealership all to deal with the logistical nightmare of my mistake taking my car here. read more

Bought a 2022 Ford Mustang through the internet. They were excellent about all the paperwork and delivery of the vehicle to the hotel we were staying at after our flight. But they promised two keys with purchase but after the sale, they not only denied it, but when I called to discuss it, they hung up on me before I could even discuss it. Not good with business ethics. read more

We called this morning to verify availability on a truck and were told it's available. Explained that we were driving from Biloxi which was 2 hours away and asked what do we need to do for you to hold it until we get there. We were told that the sales manager would pull the keys and hold it for us. When we left we called and advised that we were on the way. About 10 minutes before we got there they texted and asked if we still wanted the truck and we responded YES! We walk in the door and they told us - oh, so sorry, we just sold it to someone else. We would have gladly paid a deposit if we had been asked - we did exactly what we said we were going to do - they flat out LIED. I'm not even sure that it wasn't a bait & switch scam. Then to top it off - when my nephew who is college at East Texas Baptist University called the salesman to discuss his frustration - the salesman told him "Go F**K yourself". None of this is OK - stay far, far away from these vile & dishonest folks. read more

I would recommend Bill Hood Ford to anyone they are great! I went there today, and David told me about all the wonderful services they had to offer I was greatful to get help when I did. Tommy helped me get my tire fixed he was so nice and had great customer service, I will aways go to Bill Hood Ford because they are the best. I also got my car there and Mr. Mike Walters was my salesperson, and he also did wonderful thank you for all your help. read more

Brought my truck to a different service tech for a fix on a warranty and they didn't want to approve it. Brought it back to bill hood March 1 for moonroof knock in engine and tailgate Mr.Hart was rude and difficult something so sample as communication which he couldn't I'm just now picking my truck up cus they said the part was on back order. This a week after I brought them my truck we at the end of March and they have yet to call me and let me know if my part came in. The people are rude and they don't get things done in a good time. So they don't care as long as everyone gets a check there good this a sad company and I would take my car somewhere else. April 18,2022 12:03p.m I'm here dropping my truck off Customer Service is not up to par Jim Hart didn't or just wouldn't explain what was going on with the parts "that they were on back order" which is understandable no problem I am now waiting for them to find a ticket to get a renter car which should be in the system why do one person has access to be able to do the paper work as if the world stop. There was a code one called and there we go everything is in position for the customer hummmm. I went from 1star too 2 because Jim came in a save the day this review was to let ppl know how BillHood Ford took care of me and my needs another will come when the truck is repair at no cost and picked up. read more

Bill Hood Ford - Car Dealers Near Me - Hammond, Louisiana

DO NOT go to the select preowned dealership on west pine. HORRIBLE, unfriendly service from Blake. Treated us like we were bothering him. We asked for a test drive, and they let us take the vehicle with no gas. The gas light came on while we were driving it and we thought we were going to run out of gas on the road. Not only that, the check engine light came on in the vehicle the minute we pulled out of the dealership. Then we were told by Blake the price was as is and they would not be fixing anything on the car if we wanted to purchase it. Seriously?!? read more

Bill Hood Ford - Car Dealers Near Me - Hammond, Louisiana

I was traveling through the area and had issues with the car overheating (auxiliary fan was not coming on [faulty relay]). The issue was diagnosed and fixed in a timely manner. I could not be pleased with the empathy which was shown knowing we were stranded and needing to get back on the road. Staci, Mike and David went over and beyond to see that we were fixed and ready for our 12+ hour trip. I am/was so pleased with the work that was performed on the vehicle. I am always looking for individuals like these, who want to make sure they do/did everything they can to make sure the customer is take care of. read more

My son, Nick Klung, got his car fixed here. He left with it "fixed" and under warranty. He drove it to Texas for a job where it broke down and had to be towed to the nearest dealership. Dealership ultimately told him it was Bill Hood Fords fault, they didn't fix it correctly. When he called Bill Hood and FINALLY got in touch with someone he was told he should not have driven the car....what? He was told it was drivable. They will not remedy the problem so he is without a vehicle and due to that had lost his job. I am disgusted by this business and will tell anyone who listens not to buy from them or use their service dept. Shame on them for causing so many problems in someones life when all they have to do is admit their mistake and fix it. read more

Thank you so much Sharell for my Hyundai I'm loving it! For someone new she's pretty darn nice and very helpful. She made sure everything was done! read more

Bill Hood Ford - Car Dealers Near Me - Hammond, Louisiana

I've always had good luck with used Ford dealers so I wasn't as careful as I should have been. I believed Eric at Ponchatoula Bill Hood when he said the flashing tire pressure light would be easy to fix AND covered by warranty..ditto the CD player which didnt work. Well, they laughed at me at Ford service .I was royally lied to Go to a different ford dealer. There are a lot of them in MS and LA and probably a lot more honest. Bonney Petersen McComb MS read more

I came here to write a review. I can definitely see why they have an overall rating of 1.9 after the conversation I just had with the service department. I purchased a F150 truck three weeks ago in Baton Rouge. I have a TPS sensor that has failed and is under warranty. These new vehicles have sensors for everything and it is showing that the right rear TPS sensor has failed. I was told I can bring it to any Ford dealership and they would do the warranty work free of charge to me. I live in Hammond so I decided I would bring it to Bill Hood Ford in Hammond. I had made an appointment for tomorrow July 2. I called today to change my appointment because something came up. I told her it didn't matter when to reschedule my appointment for. She told me they were closed on July 4 so I told her that's fine it didn't matter what day I brought my vehicle in. She then tells me that they would have to keep my vehicle at least two days. I immediately asked why. It just a TPS sensor on the right rear tire that shows it has failed. She then tells me that they would have to diagnose the problem. I told her I know what the problem is. I then told her any reputable shop could change a TPS sensor in about an hour. Two hours max. She told me to hold on. She then came back on the phone and said that it would be a minimum of two days that I would have to leave my vehicle there. I told her that I am not going to leave my vehicle with them for two days. She then ask me with an attitude if I wanted to reschedule or cancel the appointment. I told her to cancel the appointment. Another thing is this woman talks the entire time on speaker phone. I guess she is to lazy to actually pick up the receiver talk to people in a professional manner. You have been for warned that if you need service work done you better find another Ford dealership to do the work. I know I did. I already made an appointment at another Ford dealership and they told me that the job shouldn't take more than a couple of hours max. Like I said I can definitely see why they have a 1.9 rating. Personally I think that is a little high. It should be a zero rating read more

I took my car in about a week ago and I wanted to just have a diagnostic run on the car. I dropped it off in the morning as advised so that they would have at least most of the day to be able to run a diagnostic and let me know what's wrong with it. I did let them know that my AC was going out and I was having issues with that. Called them around three or 4 o'clock to verify the diagnostic has been ran so I have an idea of what's wrong with my car as I needed to pick it up before I got off of work so that I can get home. I called and I was told by the gentleman that I spoke with diagnostic had not been ran and that they might need the car overnight in order to run it as they haven't been able to get to it. After waiting all day and not hearing anything back I just told the guy I don't worry about it just leave my car alone. I will just come pick it up. I didn't expect it to take this long and now I'm feeling uneasy about them doing anything on my car at all. I get a call back about 45 minutes later after speaking with him and they say that they have done the diagnostic and I need a whole new engine and I need the AC service I didn't receive any paperwork or any actual report just a verbal from whoever called me. The person who was supposed to be helping me out with Stacey, who I had not talk to through the entire process they put me on hold to speak with her and she never came to the phone. I leave work at five I get down to the car dealership to pick up my car and I'm told when I get there that the service department is closed. I was not told that the service department closed earlier than the actual hours stated says 7 o'clock. Apparently they only stay till 5 o'clock and if you have your car there and you don't pick it up ahead of time they don't tell you that you need to work it out to get your car they don't give you any information they just say OK and hang up the phone. When I got there, I thankfully got helped by a gentleman named Lenny. He was awesome. He was able to locate my car and help me get my car as I was under the impression that I would be able to come pick up my car I did not tell them to keep my car overnight. After the fact, I expected them to call me as they still have my key and never gave me the report, but I never heard anything back from them. I had to follow up myself and find out when they were going to give me my key and send me the report that they supposedly did even though I asked them not to, and I was told by Stacy now that I finally had spoken with her that I needed to pay for the report in order to get my key back. I mentioned to her that I asked him not to even run the diagnostic as I was already uneasy as it took them all day to just do that, and she basically told me that there's nothing she could do and she sent me an invoice stating that I did theft of services even though they never communicated with me, no one ever reached out. Very sketchy services. I already knew the dealerships could be this way, but I still wanted to give them a chance would not recommend do not waste your time. I took my car to a good mechanic and found out that my engine is perfectly fine. I just need to replace spark plugs. read more

Lousy service Used their service department serval times on 2 personal and one commercial vehicle. Had mediocre service the time before today. Today was the last time I'll ever go there. Had an appointment to get an oil change & tire rotation. They drug it out for 2 hours and 50 minutes. 15 minutes after leaving my tire pressure warning lights come on. I turned and went back. I knew what they did wrong & even told them: you have to re code the wheel sensors when you rotate the tires. After taking the truck back in they told me one of my wheel sensors failed, it would be $95 plus labor. I said no thanks. Took the truck out and preformed the re coding process myself. Whada know, it cleared the error message without replacing the TPMS sensor. I tried to speak to the service manager before I left, & he wasn't available. I tried calling him twice later & still not available. I feel sorry for those who don't know better & are ripped off by this rotten dealer. read more

On 11/19/20, I called and made an appointment with Claudia at Bill Hood Ford Lincoln in Hammond, LA to address recalls, possible failing battery, and navigation/maps updates/malfunctions for my 2017 Ford Explorer. My appointment was scheduled for 11/24/2020 at 8 am. I made this appointment with Bill Hood Ford to establish long term service for our vehicles. Unfortunately, when I was about to leave my home at 730 am, on the 24th, my battery had completely died. I called Bill Ford Service Department to advise them of my situation and that I would not be able to make my 8 am appointment. I was told that it was not a problem, just bring my car in when I could. After Ford Roadside Assistance got my car started at 10 am, I was on my way to Bill Hood's service department. I arrived at about 1030 am and checked in at the service desk. I told the young lady that was helping me, I left my car running because I was worried it wouldn't start again. She assured me it was no problem and she would let the technician know immediately. I also advised her that I had the Ford Maintenance Plan, which would cover the cost of my oil change and maintenance issues. I then asked if I could get one of their transport personnel to take me to my house, which is 6.4 miles away. She told me she would call and have the transport service take me home. Three plus hours pass, it was now 2pm, and no one had even inquired as to why I was still in the customer waiting area. I broke my back 1.5 years ago and am still having severe issues with it. I needed to go home and lie down. I had already spoken with three people in the service department about being taken home, giving each person my cell number (again), and was told by each person that they could not find their transport driver. That's most definitely poor customer service. I would never tell a customer that! I am a Pharmacy Manager and have been working in retail for 28 years. Finally, about 215pm a transport driver picked me up to bring me home. I received a call at 439 pm from the service department, that my car was ready for pickup. I called them back because I was unable to get there before closing at 530pm and would pick my car up in the morning. They told me that was fine. This morning (11/25), my son in law drives me to Bill Hood to pick up my car. I go in the service department and I speak with Jim. I tell him that I need to discuss a problem with him after we have gone over my itemized bill, which I do not agree with. I tell him about waiting 3 plus hours for transport back to my home the day before and how this is unacceptable customer service. I told him that I was really trying not to be ugly about it but I was very displeased with my treatment. Another employee pipes up and says, oh that was yesterday-the driver broke down. And I asked, really and no one could be bothered to let me know this? You just let me sit for 3 hours? That's unacceptable! That guy got up and left the immediate area. While I'm speaking, Jim interrupts me and tells me there's no reason to be ugly because it won't solve anything and that I will receive a survey regarding their customer service and I can express all of my opinions and feelings there. He then turns and walks away from me as if dismissing me. His attitude is very snarky and dismissive when he was talking to me as well. I told him that he was going to listen to me and not ignore me but he continued to walk away from me and ignore me. He turns and looks at me with a fake, smart ass smirk on his face at the cashier's desk and tells me he will pull my car up for me and to have a nice day. What horrible customer service! I would rate this service department a zero if it was an option, based upon this experience. Also, while at the cashier's desk, I tell her that I have the Ford Maintenance Plan that pays for my oil change and she tells me it's not on my invoice. She calls Jim and he adjusts my bill after confirming that I do have the Ford Maintenance Plan, which reduces my bill by $75. When I set this appointment up initially, I gave all of my information and my car's information to Claudia, which obviously fell on deaf ears. Was I treated this way because I'm a woman? Because I'm irate? Both? I don't know but this is completely unacceptable. Since graduating with my doctorate in Pharmacy in 1992, I have been a very loyal Ford/Mercury customer, having owned and paid for 8 plus vehicles. The way Jim, in the service department, treated me when I picked up my car, provoked my negative response. I refuse to be treated as if I'm below anyone! I will stand up for myself! Shame on Bill Hood's service department in Hammond, LA! Absolute total incompetence! Sue Ellen Bricker, Rph, PhD read more

Most unscrupulous! Drove an hour to see a car - 2018 Chevrolet Malibu, speaking to Alexis in the car on our way there. Excited, talking with her about what paperwork we needed with us to buy the car today. Get there before noon - no Alexis, no Malibu - just a typical used car salesman who is sorry - "must have sold it this morning" - along with the other 3 listed they have?!! Not one on the lot. Never so disappointed- feel so stupid to have trusted. Horrible. These are the guys who give all other used car salesman a bad name! read more

Internet bait and switch. Don't bother with these people they will trick you into driving from an hour away to tell you the car they just said was available before you left home I'm fact either never existed or was sold long before. False advertisement. Tried to switch me to another car once I got there. Horrible business practices read more

This is in regard to the service department. Had to take my car there at the direction of a collision repair business, Eastside Collision, Hammond, (see my review) because after the body repair, some things were not functioning including the panel with the A/C climate controls and the audio. Eastside said take it here and that they would cover the repairs. Not the case. Bill Hood did repair and not charge for 2 items that Eastside neglected to resolve. I get a call from Bill Hood saying that Eastside would not cover the A/C panel issue, because, according to Bill Hood, the repair had nothing to do with the A/C. I am now quoted $1000 to replace the electronic control module which controlled the A/C panel. I had no money for that and picked up the car the next day and was required to pay a $140 diagnostic fee. I went back to appeal to Eastside and they weren't budging even though they said that they would cover it. I am certain that somewhere at Bill Hood, there was a sign that said, 'not responsible for lost or stolen items left in vehicle'. When I picked the car up, the car was not locked. $70 worth of camera gear was missing. I didn't realize for a few days so I never questioned it. This is a month and a half ago so I've been driving around without A/C for that long. Now here's the kicker. I am, or was, an electronic and computer tech by training. Today, I got a wild hair up my but and lifted the hood and disconnected the battery for an hour. Hook back up and all was well. I would have taken care of this issue had I not been told by Eastside Collision that they would cover it. Bill Hood stated on my receipt from them that the 'FCIM' module was not responding. All it really needed was to be powered down and back up. Bill Ford in Hammond, LA and Eastside Collision are both crooks and incompetent. In the last 3 years, I've bought 2 $34,000 Ford Taurus's from them. That wont happen again and I am ready to trade mine in again. read more

Got a great deal and great financing at Bill Hood ford. Matt Smith got me in the perfect expedition with everything i wanted and brand new and even helped me get everything straight so i could finish the deal with him a month and a half later! He sends reminders and goes above and beyond for his customers. Will definitley be back and recommend him to everyone i know read more

Service department is rude and useless. Made an apt for a break change and two recalls, nine hours later they only did the recalls and claimed they had no idea about the brakes when I called to check on the status since I had not heard from them. They wanted us to come back another day to get the breaks changed. Would never recommend to anyone to come to this Ford. read more

Terrible Terrible Service!!! Never in my life will I go to this dealership again! Call nobody answers in service need voicemails! NEVER GET A CALL BACK! They say this will call you back when you finally get them & they Never do! BANNER FORD of Covington, La here I come usually do business with Banner Ford just thought I would give Bill Hood a try! Have brought my truck there 3 times all 3 times have been awful!!!!! 3 strikes your out! read more

This place sucks. I was in the market for a new f150 was told a price after I showed up they said well it has a bed lines and some plastic around the wheel wells that's gonna be another $1000. Oh did you want carpet on the floor of the truck yea we're gonna charge you another $500 Like these things weren't in the truck before I drove over there. Then when I finally said ok I'm here I'll buy the truck they said someone called and they sold the truck to them so I would beat the phone offer nice try. So I left went to don bohn ford and got the 4 full doors better bedliner plastic crap under the wheel wells and what's this we forget to mention it has all leather seat covers no extra charge. And I paid $1000 less than the price Bill hood quoted me over the phone to get me in the door. I hope these people go out of bussiness. read more

i got approve thru bill hood in hammond, after working with PHIL, once the approval came through, he call me to pick my truck, within 1 hour to pick up my truck, Bill hood sold the truck from under me to another buyer..Beware, Beware, This company have NO WORD..very cut throat. WILL LIE TO YOU WITH A STRAIGHT FACE..STAY AWAY FROM PHIL.... read more

Bill Hood Ford-Lincoln has had my vehicle for 2 weeks to replace mirrors and fix a tire sensor. I have not received even a courtesy call for update/status. Finally after 2 weeks without a vehicle I contacted Service Department and requested to speak to manager. Held for 13 minutes first call, second call hold time was 8 minutes. Finally was put through to Service Foreman and he had no idea as to what was going on. He promised a return call, which he did, however indicated my vehicle has been sitting there for 2 weeks and HAS NOT BEEN TOUCHED! Never again. I will drive to Baton Rouge Lincoln every single time. Employees are incompetent and customer service is a 0!! read more

Had a great experience with the sales manager. The finance manager needs to buy a new calculator. Bought the truck and when I got home reviewed the paperwork. They added $1500.00 more to my payoff on my trade. Showing negative equity. When I went back to have the paperwork changed. He changed the paperwork but said the note would not change. At this time, it was my fault I didn't have any fight in me to argue. I knew he was aggravated I only bought gap insurance and got a low interest rate. Didn't buy extended warranty. So needless to say I will not use Bill Hood for anything else. In my eyes it is stealing. Not sales. read more

I would give 0 stars if I could! Signed papers on April 27, have gotten the run around for almost 3 months. I had the truck a total of 5 days. Had a check engine light on when we bought it, they said they would fix it. Bought the "bumper to bumper" warranty. It was brought back over five times. It is still not fixed and no one will answer our calls or call us back. Buyer beware. read more

This place was horrible. We ATTEMPTED to buy a car here. We waited for over 6 hours and was offered nothing to drink like normal car dealerships do. After 6 hours of waiting we left and bought the car at AllStar Ford. These people really do not take car sales seriously and just jerk you around. WORST car buying experience I've ever had. read more

Just purchase a new F150XLT after my Ford 2014 Explorer was flooded. This is the fourth vehicle that I have purchase from CJ Adams at Bill Hood Ford. Every Purchase has been fantastic. From Chris in finance to Red in Service the experience has always been pleasant. I highly recommend you purchase your next vehicle from CJ Adams and Bill Hood Ford. read more

I was interested in a Ford F-250 so I called to ask a few questions and there reaction was as if I was an inconvenience. They didn't really answer my questions and had a poor attitude. Still interested in the truck I gave them the benefit of doubt. I can say I will never do that again. I began the financing portion of the deal and informed them I live in Texas and would be traveling in to pick up the truck if all goes well. That day was around 4pm on Friday and apparently three hours was not enough time for them to find financing with someone with a 750 credit score. I called back Saturday morning around 10:30 to check and see about the financing. Lenny said we'll when are you wanting to buy the truck? I about fell out of my chair. Lol Normally when someone is looking at a vehicle and filling out financing paperwork that means there interested in buying a vehicle then not later. Entire time Lenny response to everything was as if he really didn't want to deal with any of it. Sounds to me like complacency and laziness has set in. After many questions later I decided we'll im going to drive in five hours to look and possibly close on the truck. The only concern any of the sales department had was that it was Saturday and they close at 5pm. So basically if I was going to drive five hours there I better get there before five. No problem, I got there at 4:15... Upon arriving not one person/employee that works for Bill Hood ever once introduce themselves, Never. I looked at the truck and it had multiple problems with it. The front differential was literally dripping in there parking lot. Axles seals blown and leaking. Poor quality lift job was performed and it was obvious at a glance in person where they don't photograph purposely. Also they ailed to mention that the truck had been tuned and fully deleted, all emissions system was removed. They might want to read the laws on that before selling it. I was pissed to say the least. Told them to put the $500 hold money back on my card and I left. Bill Hood Ford and Lenny are the most unprofessional group of people I have ever encountered buying a vehicle my entire life. read more

Brought my truck in for oil change,tire rotation and multipoint check for 45$ good deal right???2hrs latter when I got my truck back they didn't rotate the tires so pissed now they wasting my time read more

I bought a truck from them 10 days ago. It has been in the shop for the last 6 days come to find out there are fuel injector issues and it has a cracked head. It's a ford f250 diesel so the repairs are going to cost over $6000.00 and they are refusing to do anything about it. I have to hire a lawyer to try and get something done plus I have to pay a car note on something that I cannot even drive. DO NOT BUY FROM THESE CROOKS TERRIBLE DEALERSHIP SELLING CARS WITH MAJOR ISSUES LIKE THIS. read more

We were driving back home to New Orleans when my husband's truck started to act funny. He had just had some maintenance done on it so we thought something might really be wrong. We drove up, hoping they would help us but not really knowing. Not only did they look at and fix the minor problem immediately, they did not charge us. We were on our way, safely, in minutes. read more

Bought my truck (2007 F-150) from the Used Car lot. Haven't had any issues with the vehicle or the service department at the dealership. I would buy from them again. read more

Best buying experience! Got my car a year ago, still get service reminders and emails from my salesman Matt "chicken fried" Smith. I went in with a budget, and they found me a car I never thought I could get for that budget! Next new car will definitely come from these people, nothing like being treated like family. read more

Very disappointed in the service I received from the Service Manager, Jason Tucker. After the purchase of a luxury vehicle several people pointed out that the tires appeared to be "bald." I do accept responsibility, that I should have taken someone with me. But I relied on information provided by this dealership to be accurate. When I called him to discuss he went on to explain that my tires were a "softer" tire and just had the appearance of being worn. Not satisfied with his response, I asked for his manager's name and number. He stated he was the manager and that he reported directly to Bill Hood himself. After searching the internet, I left a message and emailed the General Manager Stephen Perrin. Only to receive a call from Jason basically asking what do I want. Riding in this constant rain with bald tires could have caused me to have a bad accident. From an ethics standpoint he could have easily stated, the car is sold "as is" and you may want to have those tires replaced for your safety. My life is more valuable and as a customer I don't feel he looked out for my best interest. My car salesman, Matt Gros was extremely helpful and professional. I enjoyed working with him, and I would do business with him again if he were at a different establishment. He apologized for this mishap but at this point his hands were tied. My take away from all of this is, your word is your bond. Be honest and just tell the truth. Stop chasing a dollar at the risk of someone else's safety. This entire ordeal could have been avoided. read more

Bill Hood Ford Poor courtesy and intent to influence purchase of batteries; traveling from Jackson, MS with RV to Lafayette, LA when a warning notice on truck dash about reduced power warning. Told them I know about the weak batteries and not to mess with them if it was no issue contributing to the problem. They put water in batteries and never mentioned to me or documented on service report (but was later explained when I had to return to dealership a few minutes later) that this was routine with the multipoint inspection. The Service Mgr stated that I should have received a copy of this multipoint inspection document but it was not provided to me. Only the Service payment document which stated that batteries required attention. Batteries found smoking when I had to return to have them to confirm cruise control switch working properly which they replaced during this service. When confronted about their messing with batteries Service Mgr said that is part of the multipoint inspection. Cool, if that is true and no charge why did they not top off the air in tires with same intent? My thoughts, and you should also consider same, they wanted to ensure that I would have to immediately replace the batteries and would possibly choose to do it there with them. Thanks to their inconsiderate way to return vehicle to me by having me to search for it on their lot and then find way to boost start it, an O'REILLY'S across the street turn to my interest and I changed batteries myself. They surely don't have to worry about my return. On the return of possession ofy truck, I was given invoice for payment and keys at a different desk in side building with no instructions on where my truck was located. There was no person at the Service center counters and had to locate my truck as they parked truck near the back of lot and I had to wait for a Service Rep. To assist in getting truck started. The first Service rep. told me that I had to wait for the guy that checked my truck in...all I needed was for them to boost start the truck. When he showed up I asked why park it their knowing that I am in the waiting area literally 20ft away from his desk. He grumbled that they may not have something to start it because it takes a lot for a diesel but he would check. The wait and this treatment is enough to pass by this place and never stop. Regret ever stopping by. I did give the Service Mgr opportunity to hear my side twice, same day on 05-Jan-2018. I do believe that he is not interested and feels their service was appropriate. Sorry, never again will I go back. read more

I had wonderful service. The salesman and finance manager were very professional and informative. I was nervous about this entire process, however I was treated with respect and was assured that everything was going to be just fine. I would definitely buy from this dealership and again. I would recommend others to buy from the dealership as well. read more