We want to thank Mike Schuth, at the Port Charlotte location, for helping us with our purchase of a refrigerator and arranging for an emergency same day install. Thanks again Mike and to the installers. Great place to shop at and do business with. Ruth and Tom K. read more

Just a good ending to a bad start at the Home Depot. My wife wanted a specific microwave so she went online and found the one, She found it online at, you guessed it, the Home Deep Oh. So I stopped in there and spoke to a gentleman that sold me the microwave and of course it was not in stock and needed to be ordered, so we did. James told me it is in Jacksonville, I would have it on Thursday July 9th. I was not happy with a 4 day delivery time, for a product sitting a 4.5 hour drive from me. But I said nothing, smiled and said thank you. On July 7th I receive my third annoying text ( AI naturally ) The Text read GOOD NEWS !!! We will be delivering your shipment on Thursday between 3 and 7 PM. So I responded back, Is this not the time I was promised and at the latest possible hour in the day? Im OK with that but, Can you share the GOOD NEWS with me. That was the good news, They were going to deliver a product on the day they promised. I responded to one of four duplicate daily bot-texts on the day of the scheduled delivery I get another bot-text saying Get Ready your delivery is two stops away. So I cleared out the cabinets above the Microwave pulled the old unit and sat there twiddling my thumbs way past 7 PM. I contacted customer service and discovered they never shipped it at all. Bad News They said it would be another 4 days. The odd thing was no apologies were offered at all. It is what it is was the attitude. So I finally was transferred to a kind person that did apologize for the crap and cancelled my order with them. I started thinking about my old company Mechanics Plus , 20 years and over 9,000 customers. If I ran my repair shop the way Home Depot treated me, I would have been out of business in a year or less. Why do we follow the lazy way ? Please try to make an effort to support true American businesses needing our help. Now for the Good News... my wife remembered we had already purchased a stove for Bill Smith Appliances and it was a block or two from HD So I called them. I spoke to a nice guy that got my wife her exact microwave in the same day! But that's not the best part... The price was the same at both stores. read more

One star does not adequately describe my dissatisfaction. I purchased a Maytag washing machine 3/24/2026. It was delivered 4/1/2026. It stopped working 7/25/26. I called the service department and they were closed for the weekend. I called back on Monday and was told that they only service the Englewood area on Mondays and Thursdays and Monday was already booked so they scheduled me for Thursday 7/30. The repairman came and said the part needed had to be ordered and should be available in about a week. After not hearing anything in a week I called 8/06 and was told the part was on back order but it was expected in a few days. 8/11 I called again and spoke with Bessie and was told they were trying to get the part and I shouldn't have been told on 8/06 that it would be in soon. I said I wanted the machine replaced. 8/14, I received a call saying the part should be in next Friday the 21st. It did not come in on the 21st. I then called and asked for the manager and spoke with Marvin and again requested a replacement. He said that a flag on the part had to be placed for replacement which had not been done when the part was originally on back order but that he would do that and it would take more 10 days from that point to get a replacement approved if it didn't come in. Since all my calls and the initial order were documented I didn't understand the need to wait 10 more days and threatened legal action. He gave me a number for Maytag to call. They said the same thing he did and that it was their procedure and couldn't be changed. On 9/01 Marvin called and said the part was in and could be installed 9/14. Due to the Mon and Thurs service schedule it couldn't be sooner. After I completely lost my temper saying in my case I thought an exception should be made. The date was moved to 9/11 and it sounded like he thought that was good ignoring the fact that I would be without a washer for another 10 days. I went 48 days without a washer and had the inconvenience and expense of using a laundromat and intruding on friends for using their washers after purchasing a high-end washer and extended warranty. I did not receive an apology or an offer of any type for compensation such as further extending the warranty from Bill Smith's store. Marvin was the only one to call me back and follow up. I bought the washer from Bill Smith's not Maytag yet they did nothing to resolve the problem except blame Maytag despite the fact that it was their service department that didn't follow procedure for requesting replacement when the part could not be obtained 10 days after it was ordered. Bill Smith's advertise their own service department which is a reason I chose to buy from them. Also I'm not convinced the problem is completely resolved due to an inordinately long delay (15 sec) from when the power button is pressed to when the unit powers up. I cannot imagine worse service than what I received from and I will never buy anything from them again. I will continue to tell everyone not buy from Bill Smith's. Jane W read more

I bought almost all my appliances from Bill Smith for my new build 2 years ago. Their service was adequate on 2 occasions while my appliances were still under warranty. But a small fan that moves the air while in convection mode on my $2000 dollar Samsung induction oven failed after just 1.5 years of use, out of warranty. By comparison, I have 2005 scion whose blower lasted until this year, and a 2000 Miata whose original fan is working after 34 years. I knew the probem was the fan, because I could determine it had power. A new fan motor can be had for only $20 on Amazon, and replacing the whole fan assembly, motor and blades, OEM, is about $150. I intended to do the job myself, either just the motor or the whole assembly, once I got a look at everything, and bought the parts knowing I would return the unused one. And therein lies the rub. Being 75 years old, I was not able to pull the stove out from the counter, which is necessary, since the back panel has to be removed to fix the fan. So I called Bill Smith for their service department. Get this: their guy wanted $130 to come out and tell me what was wrong, and then come back and charge me for labor and parts. I said "so you want $130 to tell me what I already know, and make me return the parts to Amazon so you can just buy them again, right?". He said, grouchily, "yes". I said "Thanks for your help" and hung up. I understand not wanting to use my parts, but my auto mechanic (My Mechanic, on San Casa) appreciates when I diagnose the car issue and bring them the parts. (I would not bring spaghetti to an Italian restaurant and ask them to use them for my meal, that's different.) Why the long story? Bill Smith was an excellent place to buy my appliances, but their service department is a must to avoid. I described my problem on Yelp and found a repair person in about 10 minutes who will install my parts for $100. Sweet. Take that, Bill Smith Service Department! read more

Worse salesperson experience. Refrigerator had a problem hours after delivery. Got service to come out. Said it needed to be replaced. My salesperson, Yuri, said they only deliver to my area two days a week. When I said that wasn't acceptable, he said he would talk to his Manager. Found out he never did. We went from Tuesday to Friday with out a refrigerator. Their delivery and service people were great though. Very disappointed read more

I contacted Bill Smith because my GE cooktop had marks under the glass top that couldn't be removed by anything that we tried. The manager Javier in the Port Charlotte store asked me to send him pictures which I did. A few days later I called him and he didn't remember speaking to me. He then said I had to speak to their Service Department of which I had to send the same pictures again! A few days later I got a call from Leslie in their Service Department with a price of over $1,500 to replace the cooktop. I said I just wanted to get the marks off from under the glass of the cooktop. She told me to use Weiman glass cleaner and of course we tried everything to get it off before contacting Bill Smith! What a total waste of my time! Now I'm back to square one after almost a week of many phone calls! I will not be purchasing another appliance from them ever again. read more

I purchased a dishwasher about 40 days go. They said it was in transit. Call him up to ask him for made the warehouse to set up appointment. They will not return your phone calls or email the girl that answers the phone at the Port Charlotte store is very rude so tomorrow I'm gonna go down to the store and find out what's the story? If I get a run around, I will back charge the purchase right then and I will call the credit card company. Francis Cavaco read more

I purchased a GE Monogram Advantium Oven. The oven was received at Bill Smith Appliances warehouse, and I waited 6 weeks for the salesman to schedule installation. I gave up working with the salesman and went to the store manager who scheduled installation within 2 days. Bill Smith Appliance does not warrant the work of the independent installers they recommend. If you have a problem, you need to negotiate with the installer to resolve the problem. Most retailers guarantee the installation and stand behind the people they recommend. Fortunately, we had an excellent installer out of FT Myers and had no issues. Bill Smith Appliance may want to consider managing the relationship with their recommended installer and the customer should there be problems. read more

It's tough to earn a 5-start review selling appliances. It's not the retailer's fault that the "global supply chain is stressed." However, I have been fortunate in 2021 to need a microwave and a refrigerator, and Bill Smith had each in stock. I joked with Maureen, my Sales Consultant for both purchases, that I got the only ones in Charlotte County. It is disheartening for her and others not to be able to satisfy the urgent needs such as a damaged freezer. She was honest about my very limited choices and in the end, I got something right away that keeps my food frozen. In fact, it is 95% the same as my last one. I also referred a colleague who needed a stove and he found one in stock too. The moral of today's story is that if you want the ONE that is your HEART'S DESIRE, you'd better have time to wait for it. When I go to see Maureen at Bill Smith, she works with today's constraints to find something for me. If that's not thrilling, welcome to shopping during the pandemic. read more

Went by this morning to look at stoves. I asked if they had a military discount. The salesman said no they did away with it because lowes and Home Depot don't offer it on appliances either. This is untrue. Home Depot and Lowe's still offer military discount on appliances. I showed him on Home Depot dot com that they most certainly do offer it. The salesman immediately walked off back to his desk saying good day. Guess they don't even want to try to sale items. read more

HORRIBLE, HORRIBLE, HORRIBLE!!!!! Go ANYWHERE else to buy appliances. These people have no morals, no appreciation for their customers, and have a "could-give-a-darn" attitude. NEVER part with your hard-earned money at this business. I paid for appliances, and they gave my special order dryer to another customer. This was three days before it was scheduled to be delivered to me. Again, I paid for it, it was in their warehouse, and they gave it to someone else!!! And the special order dryer I ordered (and they had in their possession) will not be available in the foreseeable future. So RUN AWAY from Bill Smith Appliances. You'll be glad you did. read more

Called for a price on a LG counter depth refrigerator. very disappointed with there price guarantee. I received a price $500 above another appliance dealer. (Costco) I was told I needed a membership at Costco which I have. This is not a excuse for not placing this in their advertising. Never will buy from Bill Smith due to their misleading advertising! read more

I walked to this store looking for a new front load washer and dryer set. There was a row of desks filled with sales people. At least 3 maybe 4 with one helping a customer, not one looked up or said I'll be with you in a moment. I looked and open and shut the doors on washers and dryers. Not once did the sales people get out of their chairs. As I started to leave finally one said can I help you as I walked to the door. If they are not interested in helping you buy their product how would service be?? Wouldn't recommend them read more

I purchased a stackable washer/dryer on October 2017 along with a 5 yr warranty. They had to bring me 3 different ones because every time they went to install them, something was wrong with it. Came back down in November 2018 and of course, had to put in a service call. Washer was not working. I am a snowbird so I am not here full time. With covid I could not travel. Came down a few days ago and again the washer is not working. I called Bill Smith's service dept. and they said my warranty expired a month and half ago. I asked if there was any extension because of covid, since they use that excuse for everything else, and they said absolutely not. My mom over the years has bought almost all her appliances from them so that is why I went. However, I keep hearing that their products are poor quality and their service is horrible. I should have listened. I am now tossing this machine which it practically brand new and going somewhere else to buy another one. I have spent more money on service calls since I got here. I'm done!!!! Buy somewhere else. If there was a rating less than 1 star, I would have chose that. read more

ordered a refrigerator at the end of May, told it would be delivered in 6 weeks, then two weeks longer. went back again, told they couldn't locate our order for which we had a 50% deposit. After much pressure we were finally told it would not arrive for four months .......from Ohio! Do not appreciate being strung along (lied to). The whirlpool washer we had purchased previously has broken down three times in one year . the sales manager told us, "They don't build things like they used to." They have been no help in dealing with this problem. We were told we should ask Whirlpool for a new unit. these people do not stand behind their products. do NOT purchase anything from them! read more

We stopped in at Bill Smith appliances yesterday when we were looking to buy a fridge, microwave, stove and dishwasher. Their selection was minimal, prices high and selection poor. When a salesman finally acknowledged our presence he was one of the most negative people we'd ever met. If he is paid on commission I predict he will be starving soon. He assured us we would not be able to get a Bosch dishwasher for at least a year. We were able to purchase the exact one I wanted and it will be delivered this week. read more

I should have looked at the reviews first. Everything about the experience is low grade. But the most disappointing is the lethargic, disinterested sales personnel. We received no updates on delivery which was a month past due. We had to call them. When we did finally get a delivery date six weeks after ordering (and paying in advance!) we asked to be updated on a definite time of delivery. The sales person said they don't make those calls but we can call and check if we want to! Bill Smith sells but does not service the sale. I can only imagine their pitiful repair service. Low grade all the way. read more

If any one is debating purchasing appliances from Bill Smith there is one thing they do not tell you. Their service department is only open Monday thru Friday. a recording tells you to call your sales consultant where a recording tells you to call the service department so even though you have a warranty on your appliance you will still have to pay for repairs read more

I went to Bill Smith because they are a dealer for GE appliances. The salesman talked a great game I ordered a range that was told wouldn't get here for 6months. I showed him an add from a competitor with a cheaper price and was told he would beat it. I said okay and he filled out the paperwork with the list price. When I asked he said he would adjust later. When I got home I started thinking he has to change the price now. Should I wait 6 months and he then tells me he never said that, I don't want to start negotiations when I have no standing. I sent an email to change the price and never got an answer. I canceled the order went to the other store and had the range in 5 weeks. I will never consider Bill Smith Appliances and I urge you all to do the same. read more

I just had my first appliance installed from Bill Smith Appliances. I decided to try a private company because frankly I'm tired of the lack of professionalism and concern of box store employees. I'm not sure I'll do it again. I found that Bill Smith already charges about 20-40 dollars more per appliance than the box stores but I could deal with that if I was going to be working with people who were qualified and cared about doing their job correctly. Unfortunately that was not my experience. As I was finishing my order with Bill Smith the salesman informed me (in a very speedy lingo), that there was an additional 4.00 data entry charge that would be added to my bill. I asked what specifically this charge was for and he replied it was to help "me" out and file my warranty information with the manufacturer and also with their office. Confused I asked why on earth I needed help filing the warranty info since now it is done online in about 30 seconds? He continued to stress that it would also be put on file with Bill Smith and again seemed to indicate that this process that "I needed to pay for" would help me out. I thought to myself, Samsung does not require this to honor their warranty and it's not like Bill Smith is going to "cover" any manufacturer defects anyway so why on earth would they pass along an unnecessary 4.00 charge to their customers? To make matters worse as the day went on I realized that the total given to me by the salesman over the phone appeared to be inflated by almost one dollar. I called the salesman to ask if he had written the order up correctly and found he had charged me 449.99 for my microwave when the actual advertised price was just 449.00. I was placed on hold while he reviewed the company's website but ultimately the salesman reluctantly agreed the amount I was charged was incorrect and asked if I wanted it fixed. I of course said yes and the conversation came to a swift and very cold end. The only saving grace of this entire experience was the installers. I found the two gentlemen who installed my microwave to be not only very polite and knowledgeable but they performed their tasks swiftly and professionally. They even had a sense of humor. My experience as a whole with Bill Smith Appliance was not at all what I had hoped for. It seems you not only pay more at the private stores compared to the box stores, but you also have to double check everything and especially watch out for the hidden extras that serve no benefit to the customer whatsoever. read more

Had a GE Profile Refrigerator on order, but delivery delayed, so I went to Bill Smith to see if they had any in stock. Showed them the quote and asked them if they would price match. They said no because the quote was 6 weeks old. The next day, I spoke with the manager and asked him what their "Price Match Guarantee" means. He stated the company I was originally buying from was not financially sound and he would not match the quote. Today, the company, "not financially sound," delivered the item at a cost $400 less than Bill Smith Appliance. read more

Went in at 2:30 pm on Black Friday. We have been in there on regular days n they have 2 -3 salesperson on the floor. Well...they had 3 salesperson on Black Friday n we were there to BUY. They just ignored us as they did all the others waiting! What kind of business staffs the same on Black Friday as they do any other day! We wanted to give a local business some business but we waited for a while n left as others did before us. We went over to Home Depot n got helped right away. We bought a washer n dryer. I guess they have so much business they don't need us! Even the time before the manager was Not Nice. They need new management in that business for sure!!! Do Not Buy from them they r not worthy of any of our business! read more

I ordered a microwave from Home Depot and was disappointed by them again when they refused to install because a tile backsplash. Of course we were not told this when we ordered. Bill Smith had the same microwave but there installer was in the store. He's a great guy who told us he could do it that day. He helped rearrange his schedule to fit us in. He was in and out of our house in 20 minutes with the our tile backsplash in tack . Will definitely use Bill Smith again. Thanks so much. read more

I kept to myself with the first issue but now I feel its a disservice to others to not make a review. My first issue was I purchased an Range/oven in December and was told it was on backorder. I could make a deposit and as soon as it would become available they would call me and have it delivered. the same unit was available from a competitor but i made my deposit and waited. Their competitor sold out went into back order and restocked 2 twice during my wait time with Bill Smith. So 6 months into the wait I called to check the status, the response I received " there is no need to call for a status update when its available you will be called". So at that point I ordered from the competitor and had it installed 48 hours later. Went to Bill Smith to cancel the order and receive my deposit refund, not that easy. No records were kept by Bill Smith of the payment method so I would have to figure out what card the deposit was put on myself to get the refund. That's my fault for not taking my paperwork with me. Now for the final issue. A previous appliance I purchased with their "Best" warranty has suffered several issues which required a repair. Appointments 2-3 weeks out always........ so you are down that appliance till they can get to you. So for a company that boasts this in bold on their website "Southwest Florida's largest company owned repair service department provides the best possible repair service in the industry, without exception." Largest is not always a good thing. So final straw today, I am scheduled for another repair tomorrow so I called today because I wasn't sure if i forgot to write down the arrival window time. Nope you do not get a window of arrival until 9am the morning of, because " the tech do not have their routes yet", you could also tell by the change in her voice she went into a robot mode with a speach she probably has to tell multiple customers who call everyday not her fault. If you have to schedule me 2 week out you know what appointments you have for the day two week out and should have some sort of schedule in place with plenty of notice. So you are expected to dedicate your entire day to waiting on them until the morning of, I may just be critical but that is insane to me. Moral of the story, do not buy something they do not have on hand in stock , Second and biggest part DO NOT purchase the warranty plan from the " largest company owned repair service. " because they surely focus on quantity of warranty sales and not the quality of. read more

I went to Bill Smith appliance and bought appliances. Of course, they had to be ordered. I was told they would be here the end of November. No word from them so I went in in December. The salesman said he would check on the status and call. Waited a week and a half....no call so I went in again. Again, he would check and call. No customers in the store either time. Again, no call. I paid for my appliances in full when ordered. I went back a 3rd time and let them know how unhappy I was. He tells me my refrigerator will be here the end of March. Totally unacceptable. I told him to refund my money and I would take my business elsewhere. Of course he didn't want that. He found me a similar refrigerator that was in stock. Ok will be delivered tomorrow and he would call me today with a 3 hour window. Again no call. So, I guess I am to sit in my butt and wait once again. I would never do business with this company again and you will do yourself a big favor by staying away. Worthless salesman, terrible customer service and all around pain in the a**. They have not been busy the 3 times I was there. No customers at all. Standing around talking amongst themselves or on their cell phone texting. Save yourself the headache and go elsewhere!!!! read more

Service was ok not their fault the washer and dryer were not in. They were courteous and prices were better than most.

Bill Smith provided all of my appliances when we first built our home in PGI in 2002. We are now building new in The Villages and we inquired if Bill Smith serviced that area. Unfortunately not, however the salesman we spoke with helped us locate a reputable appliance retailer in that area. Even made contact for us and referenced model numbers for us. Gave us complete contact info. The salesman is Brian. He was extremely helpful and that is just absolutely refreshing. Wish we could have used Bill Smith again. Met with The Villages store, Famous Tate, and are extremely pleased with him. An independent retailer is just so much easier to work with. With the big box store you just sit on hold forever and hopefully get the right answer. read more

We have purchased four kitchen appliances from this store and have never been disappointed. Their sales personnel are outstanding. They're honest and helpful in their discussion about the appliances, and their prices are reasonable. But the reason we keep going back is that their service personnel are top notch, and their delivery people are the best. They arrive when they say they will and they take the old appliance with them. I recommend them very highly and won't purchase appliances anywhere else. read more

Had four Samsung appliances delivered, fridge, stove, microwave and dishwasher. Had the fridge put in the dining room as we are going to redo the cabinets next week. After taking off all of the plastic we noticed that the two top doors were not level. We called and they agreed to send out a service man. Got a voice mail later in the day cancelling the repair man because they stated that, since we did not have it installed, we would have to fix them ourselves. They could care less that their products were subpar and that we were not satisfied. Also the stainless steel is marked up and they said we would have to clean it with wd40 since nothing I tried worked. Bad product, bad store. Don't buy from this store... we spend thousands with them and they could care less if we are satisfied or not. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Needed a vent hood right away. The salesman was easy to deal with. It was a special order item and was told that it would be here in 5 to 7 days. It was delivered on time and they made a point to inspect the hood, to be that there were no defects before I took it away. read more

I purchased a Nexus tv there in December of 2010. Which came with a 12 month warranty. 13 months to the day the tv stopped working and repeated phone calls to both This establishment and the Nexus companies went unresolved! No customer service! They refused to honor any agreement! Run quickly away from these thieves! Dishonest rude nasty creeps! read more