Fridge was not cold enough. Call Prompt show up that day . Needed to order parts . Parts order call next day to set up appointment to fix. Did a good job, happy not to have to replace old Fridge (2 grand). Will call again if needed. read more

On 11/22/22 installed a new heating element on dryer. serviceman wanted to clean vent at the same time. How ever we told him the vent had been cleaned out in Oct. just a month prior. When we declined having the vent cleaned he said the heat element will not last, well guess what it did not. He charged us $299.55 and now 10 months later its out again. If you can afford to pay these people every 10 months almost $300.00 then by all means call them. read more

Was told by Justin that the service would be $89 to come out to look at our freezer. if you decide not to repair it would ONLY be $89. Freezer started working again and said we didn't need repair now . After trying to pressure me to still get the service anyway cause it would eventually go out again I was told I need to pay $89 and since they already ordered the part they would charge $25 restocking fee. Upon conversation that he could keep part at shop knowing someone would need it in the future he said oh he will just return it for a full refund. Which means he's not restocking anything and getting a full refund but collecting $25. I will not be calling these guys again. Just be upfront and honest with your pricing read more

My 11 year old upright freezer was losing temperature (warming up) so I called Sears repair and was told that the first appointment would be a week away. So I called these people and they sent a tech that afternoon. He went over the unit and determined that it was low on Freon. The government has outlawed recharging "closed" cooling systems that have leaked. So the tech couldn't correct the problem. As a result he only charged me for the visit, $65, which I thought was very fair. I had get rid of an otherwise perfectly good freezer, and buy a new freezer which had less features (temp readout & and out of range alarm), and cost 60% more than the one that I had to get rid of. I'll use these folks again. read more

I recently had to call Prompt Appliance Services to look at our microwave that suddenly stopped working. They were extremely prompt and were at my door within an hour of my call. They diagnosed the problem as a bad CGI outlet and were able to fix the problem in about 20 minutes for a reasonable price. I would highly recommend them and will definitely use them again when we have an appliance issue. read more

The washer started trying to "walk its way" out of the house. It had done it before but this time it literally turned about four inches. So...Called Prompt at 4:15 PM and they were able to come out by 5:45 the same day. Service tech was so helpful in explaining the problem and let us know the cost of the repair wasn't worth it because we would be within a few hundred dollars of a new one. I will absolutely call them again for appliance repairs. read more

My refrigerator was not getting cold enough. I called Prompt about 1 PM. Justin arrived about 5:30 and had the problem solved by 6. The contents of the refrigerator and freezer were saved. He was very personable and professional and found a problem that was not obvious. I highly recommend this company. read more

Called this morning at 8:30am and had a tech at my door by 10:30am. My washer is up and running and I could not be happier. Other places I called could not service me for 2 more days and wanted $30+ more for the diagnostic service call. 5 stars for Prompt Appliance Services. You are now my go to repair service provider. read more